ZENworks 6.5 Desktop Management SP2 IR1 install issue

Hello folks. Small biz customer with previously installed 4.x. We
recently upgraded to 6.5 and all went well. Now when trying to
update to IR1 it tells me that the spack cannot determine if the
correct version of Zen is installed or perhaps not logged in with
the correct credentials.
Definitely both logged in as admin and Zen is up and running.
Any suggestions? Thanks much.
Martin Stepanek
martin@image"Hyphen"technology"DOT"com (
'mailto:martin@image"Hyphen"technology"DOT"com' )
www.image-technology.com

You're a nice peoples!! Thanks!
>>> On 12/7/2006 at 10:13 AM, in message
<[email protected]>, Shaun Pond<[email protected]>
wrote:
> Martin,
>
> here - I wrote this just for you ;)
> http://www.novell.com/support/search...ayKC&docType=k
>
c&externalId=3402203&sliceId=SAL_Public&dialogID=2 0780598&stateId=
0
> %200%2020788632

Similar Messages

  • Desktop Manager won't install on Mac

    Would think I'm just missing something obvious but I give up. 
    I have administrative privileges.
    Download the dmg package from BB's website without problem and opens fine. (yes, it's the Mac version, not the PC version)
    Click on "Install BlackBerry Desktop software.app" and get the usual warning pop-up that it is "…an application downloaded form the Internet. Are you sure you want to open it?" 
    I click on "Open" and NOTHING happens (other than this pop-up window goes away).
    I've closed all other programs when installing and made sure there isn't another pop-up window (hidden behind the active windows) waiting for my to respond.
    I've checked the Applications folder for ANY new listings (even if it's not called something obvious like BlackBerrry Desktop Manager) and don't find anything installed/changed.
    The Mac is using the Terminal program to open this Unix-exec file.
    If I click on the "Uninstall BlackBerry Desktop software.app", it responds by saying it cannot find the program installed. (That tells me both that the installation package isn't entirely corrupt but that the program never actually installed)
    Using Mac OS 10.6.7.
    There is no antivirus/antimalware program running during installation.
    Anybody have any idea what I'm missing for what should be a simple process?

    After I have restart the next, the DM installer start to work. Maybe give it a try on restart computer?

  • Desktop manager will not install after fresh download

    i have downloaded ver 5 desktop manager several times and it is not able to install.  I have completely un-uninstalled the previous software and deleted the regristry keys, RIM.
    After downloading the new version of software (5.01) off of the BB website and extracting the files, it will ask to install in english and then my issue pops up:  a windows installer window pops up, with information and no errors.  then the installer closes.  the installer closes out and will not continue.
    the desktop manager software will not load and i have tried several different downloads, cleaned installs and i even tried ver 4.6.
    ideas?

    Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Desktop manager cannot be installed

    Hello list,
    I am trying to fresh install "610_b034_multilanguage.exe" for 9900 smartphone on Win XP system. After starting installation, it starts configuring windows installer and shows a window with few command line options. After that, it just stops installation and program exists (i.e. does not install desktop manager). Just to ensure, I have updated XP with all latest updates and patches.
    Is there any way out? Appreciate help.
    Thanks.
    Yogesh

    Hi yogeshdange,
    Can you please verify in the system requirements section of the Desktop Software release notes that your computer meets all the system requirements? http://bbry.lv/r5RR7B
    Can you verify that the Windows user account you are installing it in has local admin priveledges?
    If all system requirements are met, try downloading and saving the .exe file on your PC and running the installation from the saved file. The instructions in the resolution of this article should help with the installation. http://bbry.lv/qcXdWL
    Hope this helps.
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Desktop manager will not install

    I have a dell inspiron laptop, running 64bit windows 7. It is three years old. Just bought the playbook and would like to sync it to my computer. How was I to know it was going to be a pain. Downloaded th 6.1 desktop manager and tried run the setup. It will not setup due to not having microsoft visual c++ 2008 redistributable package. Microsoft wont let me download the 2008 visual it keeps sending me to the 2010 version. So what i am asking is if someone can frigging help me before i throw either my computer or my brand new playbook at the wall. Please i am begging someone.

    Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Desktop Manager v6 cannot installed on XP

    Hello,
    I tried to install DM v6_b047 on my windows XP SP3. It asked to download "Microsoft .NET Framework 3.5 SP1". So I did what it required but it couldn't continue and said "cannot find".
    I did again with FW, Anti-virus shut down, NOK.
    What's the problem? Which DM version should I use to sync with Curve 8520 ? I need your help!
    Thanks.

    Hi fat100,
    Welcome to BlackBerry Support Community Forums.
    Were you able to install the Microsoft .NET Framework 3.5 sp1 successfully?
    Can you clarify what you mean when you say it could not find? Do you receive this message during the Desktop Software installation? You can verify here if all system requirements for Desktop Software 6.0 have been met. http://bbry.lv/dzsiJB
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • BB Desktop Manager won't install in OS X 7.0

    Can't install latest version 2.1.1.7 - get msg:
    "You can't open the application BlackBerry Desktop Software because PowerPc applications are no longer supported."
    Uninstalled and reinstalled - no change?

    That is why becsuse your MAC os version as you say is OS X 7.0 and as per my experience you must have 10.0 or higher and lates ITUNES fot it be installed.
    Check the system requirements on the BB offical Web page
    http://us.blackberry.com/apps-software/desktop/des​ktop_mac.jsp
    Now here is a solution for you.
    1.   Try to do it if you have windows PC
    2.   If not then upgrade your MAC OS to 10.0 or higher as per there requirements then try to install it.
    Need any help please let me know
    Take care

  • Blackberry Desktop Manager is not installing

    Hello, I recently downloaded the software and tried installing it on windows 7 but it keeps giving me " is not a valid Win32 application" errors. Any help? p.s its "710_b033_multilanguage.exe"

    aelkholy wrote:
    Having the exact same problem with windows 7 home premium 64 bit edition. downloaded latest version of blackberry desktop (twice). when i try to run the 710_b033_multilanguage.exe application i am getting '710_b033_multilanguage.exe is not a valid win32 application'error. 
    i have tried searching other threads but nothing comes up. surely this is a common problem?
    Hi and welcome to the community...and apoligies for the delayed reply.
    Sorry, but the KB linked above is very explicit in the remedies it recommends...from what you've posted here, it sounds as if you have not read and attempted what is in that KB? Please confirm.
    aelkholy wrote:
    Is there an older version of the application that works?
    Concerning that...well, the current version works, but not 100% (like most things with computers, perfection can never be attained). So, there are older versions...but no one cay say if, in your specific circumstance, those will work either. In any event, I would suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Desktop manager won't install on pc

    This Topic has been Moved for correct placement

    After I have restart the next, the DM installer start to work. Maybe give it a try on restart computer?

  • SB Live 5.1 Plat/XP SP2 driver/install issues..

    I'm about to pull my hair out, maybe someone here can help me.....thanks in advance.
    My SB Li've 5. Platinum card and drivers/programs had been working fine for years. Shortly after the SP2 install, I started getting corrupted driver messages upon startup (unable to identify which), until finally startup failed altogether. Thinking that my hard-dri've was failing too (bad sectors), I decided to upgrade and do a complete re-install of win98se, XP and all my programs. The re-install has been going great (albeit slow), until I got to the install of my SB card and programs. Here's the issues I've been having since:
    -The Auto-Updater said I had the latest software & drivers before I installed anything from Creative
    -The SB Li've original CD says it's not compatible with my OS (XP Home update version/SP2 updated). I tried to download the programs, but it said I needed previous versions when trying to install. (Later, I installed the CD anyway per a previous topic I saw on this board.....startup was ok.)
    -Then I installed the Li'veDrvUni-pack found on the downloads page (28 Feb 03), and the other program updates. The remote control center & Recorder updated, the others say I have the latest version.
    Now I'm back to the same startup-freeze-reboot cycle that I had on my old HD. Booting in safe mode isn't easy to do either.
    Anybody have any suggestions to help me be able to use my computer and beloved Creative software without a win98-like experience? I'm at a loss at what to do......

    I'm a little seasoned in this stuff. It seems to me that your problem is not related to the Creative card, driver, or software. For this kind of help it might be more helpful for you to try posting your problems and all system information on forums like help.com (CNET), WindowsBBS, the Microsoft forums, computing.net, etc, etc.
    I could try to help troubleshoot you but I would be the only one helping you, whereas if you post to those other kinds of computer forums you'll get access to lots of folks who have varied experiences.
    You've got some work ahead, but keep at it and you'll get things running again.

  • Installing Zenworks 7 desktop management on Windows 2008

    Hello,
    I tried to install Zenworks 7 sp1 Desktop Management on a Windows 2008 server running Edirectory 8.8 sp5, but I got an error message saying that the OS is not suppported.
    Is there anyway to install this on a Windows 2008 server ?
    I accidently posted this thread under "Imaging" as well.

    Ye,
    same answer as in the imaging forum - you need ZCM 10
    Shaun Pond

  • Zenworks 7 Desktop Management on Windows Server 2008

    Hello,
    I tried to install Zenworks 7 sp1 Desktop Management on a Windows 2008 server running Edirectory 8.8 sp5, but I got an error message saying that the OS is not suppported.
    Is there anyway to install this on a Windows 2008 server ?

    Ye,
    you need ZCM 10 for W2K8
    Shaun Pond

  • Desktop manager does not allow to install 5.0 Firmware

    Hi all,
    i got following problem. I try to upgrade several 9000 and 8900 to FW-Versions 5.0.0.190 or higher.
    The Desktop-Manager recognizes the installed Firmwares and shows them BUT marks them with an asterisk.
    Then it states
    "only users with an activ subscription the the Blackberry-Service are allowed to install this BB Device Software."
    Can anybody help me with that problem ?
    By the way: it worked once or twice , but now, on any PC i install the Desktop Manager and the Firmware Files this error occurs.
    Greetings from Munich, germany,
    Markus

    The device you are upgrading must have an active connection to a BlackBerry Data Plan.
    You will see this message if you do not have a data plan on their BlackBerry and they try to use Desktop Manager 5.0 to upgrade to BlackBerry Device Software 5.0 or greater.  Sometimes you will see this error if the user has never turned on the mobile network on their device so that might be all that is needed to work around this.
    This is a new requirement of RIM for devices upgrading to OS 5
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Cant install desktop manager

    I just bought a brand new high end laptop and desktop manager will not install on it.
    To start I received a warning that the desktop manager i was downloading from blackberry's site was "unsafe".
    After telling it to download anyway i cannot run the file.  It pops up a message about the data1.cab being damaged or incomplete.  So i converted it to a zip file, extracted and tried installing that way.  Again it said the data1.cab was incomplete.  I had an older version (5.0) on a different laptop that i transferred over and tried to install.  It again displayed the same error message.
    Does anyone have any ideas on what may be the issue?
    Thanks

    Hello Shandower,
    You may want to try downloading another copy of the software from the following location:
    BlackBerry Desktop Software
    I would save the software and run it from its location for the installation process. 
    Cheers,
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • The CC desktop manager is not in sync with the installed apps

    The Adobe CC Desktop Manager only lists Muse and Acrobat as installed apps, failing to list DW, Photoshop, Illustrator InDesign and all sorts of others.
    How can I re-sync the desktop manager with the installed apps?
    OSX 10.10.1
    david

    I'm having the opposite problem.  All those listed in the screen shot as "Install" have been installed.
    Deleting OPM.db and downloading and installing CreativeCloudInstaller.dmg did not fix the issue.
    Do I really need to delete all of my installed apps and starting from scratch?
    david
    Apps are listed as "Install" when they've already been installed

Maybe you are looking for