Unity Connection 8.5 mailbox quotas

I configured mailbox quotas for user mailbox
Send/receive quota is 3 Mgb
Send Quota is 2 Mgb
Warning Quota is 1 Mgb
User mailbox is already 3.5 Mgb
HOwever, when i call this user from internal or external number - i still can leave a mesage for this user ( i expected system DOES NOT ALLOW to leave any new mesage for this user because his voicemail box is already exceeds Send/receive quota which is 3 Mgb )
Checkbox for option "Full Mailbox Check for Outside Caller Messages"is already checked in
What is wrong in this config ?

Here is how send/receive quotas impact things:
Quota Handling for Outside Caller Messages
By default, if an outside caller attempts to send a message to a user whose send/receive quota has been exceeded, Cisco Unity Connection allows the caller to record a message for the recipient. This can be changed by checking the Full Mailbox Check for Outside Caller Messages check box on the System Settings > Advanced > Conversation page.
If the recipient mailbox has not yet exceeded the send/receive quota at the time an outside caller records a message, but the quota is exceeded in the act of delivering the message, Connection delivers the message regardless of the quota or the setting of the Full Mailbox Check for Outside Caller Messages check box.
Quota Handling for User-to-User Messages
If a user whose voice mailbox has exceeded the send quota signs in to Connection and attempts to send a message to another user, Connection indicates that the send quota has been exceeded, and does not allow the sender to record the message. If the user calls another user and is forwarded to a voice mailbox, the user is able to leave a message, but the message is sent as an outside caller message.
If a user attempts to send a message to another user whose mailbox has exceeded the send/receive quota, or if the quota is exceeded in the act of delivering the message, Connection sends a nondelivery receipt to the message sender.
Connection delivers read receipts and nondelivery receipts to users regardless of whether their quotas have been exceeded.
HTH,
Chris

Similar Messages

Unity Connection 8.6 Mailbox Store Issue

Hi,
I am seeing an alert in Unity Connection Mailbox Stores that" This mailbox store is at or over 90% of its capacity ".
Also i have set the Aging Policies, but still no results. Anyways to reduce the size by deleting any other unwanted files.
Pls suggest.

Hello Jagadish,
In regards to this warning message you can also reference:
https://supportforums.cisco.com/thread/2241790
If your aging policy is "not working" it may be due to the fact it is not working retroactive, meaning that it is not purging old messages.
For best practices it would be best to create another Mailbox Store rather than increasing the size of the current one due to the fact that backups might fail due to the size.
Best regards,
David Rojas Peck.

Unity Connections 8.5 - Mailbox Access Rights

Hello,
Is it possible in Unity Connections 8.5 to have a mailbox setup where anyone who has the ID and PIN can access and listen to the messages but cannot delete the voicemail messages. There would be only 1-2 to users have the capability to delete the messages. I have a request to setup an attendance dial in mailbox where it can be checked by multiple users but only a select few would have the ability to delete the messages.
Thank You

Hi Troy,
My friend Tony is most correct here (+5 ) The best you can
do is trick most of the users into thinking "delete" is not available.
These settings are only exposed when using the Custom Keymapping Tool
in CUC, so you won't see them on your default conversation. Let's say
you are using the Classic Conversation for your users. You can go to the
Custom Keymapping Tool from cucadmin and say select Custom Keymapping #3
when it comes up you would, first off, reset the mapping on all tabs to Classic Conversation
this would then replicate your existing setup. Then go to the After Message menu page and map
some key # to "message delete" I used 17 in my tests here. Then you would also uncheck the
"option is voiced in menu" checkbox so the users that you apply this keymapping to would not
be offered the delete message option.
The next step is to assign the new Custom Keymapping #3 conversation to the
required Mailbox via user>xxxx>Phone menu>Conversation>Custom Keymapping #3
and apply.
You would also set Phone menu>Conversation>Custom Keymapping #3 in the User template
area so special "restricted" mailboxes that are created can use this conversation as well
In my tests here the only thing different than this example is that we use the Optional Conversation 1
so I reset the mapping on all tabs to Optional Conversation 1 when going through the steps above.
This worked like a charm.
Cheers!
Rob
"Seek it out and ye shall find "
- OneRepublic

Cisco Unity Connection Default "Operator" Mailbox

This mailbox gets full as expected pretty fast so I clean that up occassionally or setup message aging policy.
But I want to know if I go under Greetings and enable"Hang up" option after the Greeting is played for standard as well as closed greeting will that work.It doesn't seem to be working for me. Messages are still coming through.
Please Advise
DM

That will work for calls that hit the mailbox directly. It's also possible that there is a call handler with the Operator mailbox set as the message recipient. Check under the call handlers Edit > Message Settings menu.
Also, if memory serves, the operator mailbox is a member of the Undeliverable Messages distribution list. This DL should only receive messages if you have something misconfigured within the system (e.g. you didn't adjust the Opening Greeting after greeting action). It should always have at least one member so the messages can be recognized and routed to their appropriate destination until you fix it.
Please remember to rate helpful responses and identify helpful or correct answers.

Best Practices for Setting up MailBox Quotas in Unity Connection.

Hi all,
I've just completed migrating from Unity 4.0.5 to Unity Connection 8.0.2c and all seems to be working well at the moment. I am looking into setting up quotas for subscriber mailboxes and I would like to find out what are the rules of thumb when assigning disc space to user mailboxes ? and How much disc space does it take for a one minute message ?
Thanks in advance for any inputs/suggestions !!!
D.

D. Tran,
Here are some things to consider:
–Mailbox Quotas
•Specifies a mailbox size in MB for Warning, Send, and Send/Receive Quotas on mailboxes
•Can be applied system-wide and customized on a per-user basis (maximum mailbox size is 2GB)
•Default Warning Quota = 12 MB (25 min of recording with G711)
•Default Send Quota = 13 MB (27 min of recording with G711)
•Default Send/Receive Quota = 14 MB (29 min of recording with G711)
When you use G711, the space requirements for a message are:
•480Kb/min when using G.711
–Message Aging Policy
•If enabled, it applies system-wide but can be disabled on a per-user basis.
•If disabled, no message aging policies are applied and cannot be enabled on a per-user basis.
Should you need to be more aggressive in your Message Aging Policy, you can optionally choose to move saved messages to the Deleted Items folder within a specified timeframe. This is disabled by default.
I typically recommend giving users access to the deleted items (it allows them to access deleted messages for a period of time after they delete them). This is set in the Class of Service here:
–Class of Service > Message Options > Uncheck “Delete Messages Without Saving to Deleted Items Folder”
Hope this helps.
Hailey
Please rate helpful posts!

Mailbox quota on Cisco unity, quick question

Hello guys,
I was facing a probleme with an unity connection cluster. I had a message which tell something like that
"no disk space avalaible, user cannot depose message..."
So I tchecked my space on disk (screenshot attached) with the show cuc dbserver diskspace command, but I don't know what I need to see to diagnose an eventual problem.
I changed the mailbox quota for my users from 15 to 40MBytes and all is right now.
But what is the good practise ?
- tell my user to delete their mailbox ?
- expand my mailbox quota ?
- others ideas ?
Thanks for your good ideas
Kévin

I would consider implementing a aging policy. You could notify users via email before aging out messages.
I will be careful expanding mailbox size unless your system is over provisioned to handle your environment. Also larger mail store will cause issues with daily backups and etc.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag190.html#pgfId-1050845

How to delete multiple messages in the same mailbox all at once? Unity Connection

I just was assigned the task of administrating three Unity Connection servers that are networked. The Operator mailboxes on each system have been taking messages since 2010 and have over 5 thousand messages in them (nearly 3 mega bytes). I've corrected the set up so the mailboxes no longer are taking messages, but would like to delete all the new messages in order free up memory resources, and I don't want to undo all the Call Handler relationships in order to delete the mailboxes and then recreate them, etc. I used the PCA tool to clean up the Operator MBX on a standalone Unity Connection that had nearly 1800 messages, but it took nearly 30 minutes for the PCA tool to load and another 4.5 hours to delete one message at a time (major carpal tunnel afterwards!). For these mailboxes with 5-6K messages, the PCA tool was not loaded after 3 hours!   Is there a faster, more efficient tool for deleting all new messages in a single mailbox? (i.e., Message Hunter?)

Hi There,
+5 to heath for his good notes!
One nice way with Unity Connection is with the use of this excellent tool from the great suite of Unity Tools (use the ** reset" feature **).
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose.   For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

Unable to access Unity Connection Operator Mailbox via TUI

Hello,
Customer running CMBE 6.1 with corresponding Unity Connection 2.1. I am attempting to access the Operator voice mailbox through TUI but have been unsuccessful. I've tried changing the Voice Mail password in Unity Connection.
I press Messages on the phone, press star (*), enter 99990#, then my password followed by #. System comes back saying "Invalid Entry"
Thanks,
Dan

I think you might be running into the this bug: CSCsl00706: Can not change password for UndeliverableMessages mailbox to gain access

Unity Connection 7.x - Best Practice for Large Report Mailboxes?

Good morning, We have 150 mailboxes from Nurses to give shift reports in. The mailbox quota is 60MB and the message aging policy is on. Deletede messages are deletede after 14 days. The massage aging policy is system wide, and increasing the quota would cause storage issues. Is there a way to keep the message aging policy and reduce it for 1 group of users? Is there a way to bulk admin the mailbox quota changes?
Version 7.1.3ES9.21004-9
Thanks

As for UC 8x, you're not alone. I don't typically recommend going to an 8.0 release (no offense to Cisco). Let things get vetted a bit and then start looking for the recommended stable version to migrate to.
As for bulk changes to mailbox store configurations for users, Jeff (Lindborg) may be able to correct me if I am wrong here. But with the given tools, I don't think there is a way to bulk edit or update the mailbox info for users (i.e., turn on/off Message Aging Policy). No access to those values via Bulk Edit and no associated fields in the BAT format either.
Now, with that said - no one knows better than Lindborg when it comes to Unity. So I defer to him on that point.
Hailey
Please rate helpful posts!

Unity's Connection with Exchange Mailboxes

We are migrating to a new child domain of a new forest. In the first phase of the move we are migrating our Exchange cluster. The plan was to install our Unity server into the new domain two weeks before we actually cut over our users. We are restoring mailbox data to the new Exchange cluster and installing Unity to partner with this new Exchange install. Two weeks later right before the final user cutover we will be deleting all users and restoring the accounts again to update mail data. My question is how will Unity take this deleting and rebuilding the mailboxes? The SIDs will change when we make this second restore, but the accounts will be the same.
I am thinking this will not work judging from Unity's prerequisites for installation.
Any help or personal experience to something similar would be very much appreciated.

Hi mahmoodmkl,
So to summarize: Person from the PSTN calls user on CUC which has accept and relay to an Exchange address, and message never shows up via TUI (Telephone User Interface) or Outlook.
Go to Unity Connection Serviceability page> Micro Traces> MTA, enable all except high and low level.
Post the traces, name and alias of the user. You can also check it, there should be enough info to tell if messages are going through. Also check if the message count for the undeliverablemessagesmailbox increases each time a message is left.
And just for further clarification this would not be an integration, this is just relaying messages.
-David

Mailbox Custom Settins in Unity Connection Version 8.6?

Is there a way to get a list of all users with Mailbox Custom Settins in Unity Connection Version 8.6?

Hi Ronald,
You'll want to check out this Tool from the great suite of Unity/Unity Connection Tools
Connection User Data Dump (CUDD) Tool
The Connection User Data Dump (CUDD) is a Windows-based remote database administration tool available on the Cisco Unity Tools website. CUDD allows you to export specific information about users to a file that can be viewed or imported into another application, such as a database utility or Microsoft Excel. When the data is exported, the tool automatically creates a header row that lists the data type found in each column of the output, for ease of import into other programs.
The tool is available from the "Superb" Unity Tools site;
http://www.ciscounitytools.com/Applications/CxN/UserDataDump/UserDataDump.html
Cheers!
Rob
"Why do the best things always disappear "
- The Band

Unity Connection 9.1.2 - MS Exchange 2013 support for Single Mailbox?

Hello,
we are currently running a unity connection system in version 9.1.2TT1.11900 together with single mailbox enabled with our Exchange server in version 2007.
We are now planning to upgrade the exchange server to version 2013. From my understanding Exchange 2013 is supported with CUCN 9.1.2 (see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/design/guide/9xcucdgx/9xcucdg020.html).
When i go to the configuration screens I cannot choose Exchange 2013 ... Is there a special way to configure this or is 2013 not supported with Unity connection 9.1.2 ?
any hints ?
Michael

Exchange 2013 is supported.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/unified_messaging/guide/9xcucumgx/9xcucumg020.html#17832
If you choose to allow Unity Connection to search for Exchange servers, then you need to select from the following two options:
– Exchange 2007 and/or 2010: Unity Connection can access every mailbox in the Exchange organization consisting of Exchange 2007, Exchange 2010, and Exchange 2013.
– Exchange 2003, 2007 and/or 2010: Unity Connection can access every mailbox in the Exchange organization consisting of Exchange 2003, Exchange 2007, and Exchange 2010. When the Exchange organization includes Exchange 2003 servers, Unity Connection always communicates directly with the Exchange back-end servers, it never communicates with Exchange front-end servers.
The drop down does not state 2013 but it will work fine for 2013..

Converting Octel Contributor mailbox app to Unity/Unity Connection ?

I have one remaining voicemail application on an old Octel system that needs to be converted to Unity or Unity Connection. The application is for customers to call into and listen to the status of pending jobs. The customer hears the message for each job, one after each other. No sign in, passwords or key entry is needed by the customer. Typically there are 1 to 7 messages that the customer can listen to. Each job/message is added by an internal contributor mailbox via several different employees throughout the day. It is not practical to re-record the previous messages when adding a new message.
Can a similar application be setup in Unity/Unity Connection?

Hi James,
Can you please tell us what type of mailbox(s) you are using for this on
the Octel (Type 1, Type 31, Type 5??) And also, if you could, please
describe the actual method of being able to record only a single portion
of the script for new jobs? Are they all single mailboxes linked together
behind the scenes so that a user (contributor) can send to a specific
portion/mailbox?
Cheers!
Rob

Unity Express General Mailbox feature in Unity Connection??

Hello All,
Am moving a customer from CME/CUE to BE6K.
I've just run into a feature in CUE that I can't duplicate in Unity Connection.
In CUE; the customer can login (TUI) to her personal voice mailbox where she is prompted with the standard "to send a message; press 2. You have no old messages. for setup options 4. to exit *. for Help press 0." But along with that she also hears; "to Check General mailboxes press 9"
If she presses 9; the system prompts her with the General Mailboxes she can access / check messages on. There may be 6 General Mailboxes on the CUE; but she is only prompted with the ones she is associated with.
Pretty cool feature because she can check all of the other voicemail boxes she is responsible for from within your own personal voicemail box.
She doesn't need to remember the passwords for all of the General Mailboxes.
Is there some way to duplicate this on Unity Connection??
thanks.
Pat

Hi,
Check this out.
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#update
Gabriel

Unity Connection 8.X reports

Hello,
Does anyone know how I can run a report in UCCXN 8.X that will show how many messages are in a user's mailbox or how much disk space a user's mailbox is taking up? I've looked through all of the available reports and can't find anything that will give me this info. I'm running into a problem where my mailbox quotas are too low for some heavy VM users. I need to be able to find out which users are nearing the quota before they actually hit the quota.
Any help would be appreciated.
Thanks,
Glenn

Hey Glenn,
Just wanted to add my vote to this great suite of tools
Take a few minutes and go through the Tool Help section in the link Jeff
included. CUDD is fantastic and you will find you use it all the time.
There are many other helpful tools for Unity Connection that we can't
live without;
Audiotext Manager for Connection
http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
Connection 8.0(1) Training Material
http://www.ciscounitytools.com/Training/Connection/CUC8_01.html
Port Status Remote Monitor for Connection (rPSM)
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob

Unity Connection 8.5 mailbox quotas

Similar Messages

Maybe you are looking for