5520 does not print properly

I replaced the black cartridge with a new HP cartridge. Now it won't rpint what is requested of it, butonly a page, nearly blank, but with some blue text. (Appears to come from Yahoo mail: has my yahoo mail address, and soem symbols at side to page that appear to fefer to yahoo mail page.) Have I pushed some wrong screen button by mistake??

Hi, is the printer within warranty?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Firefox does not print properly a web page having a SWF on it

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My 5520 black is not printing properly

My 5520 black is not printing properly> The diagnostic page black ink area is showing seven 5 mm bars. I tried multiple cleaning but no dice. Tried changing to another fresh black XL cartridge but no luck. Any advice?

Hi @444blightd444,
Welcome to the HP Forums!
I see that your black ink is not printing properly with your HP Photosmart 5520. I am happy to help you with this printing issue!
I would recommend to go through this print quality guide, Fixing Print Quality Problems for the HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5....
Hope this helps, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Avery Barcode labels does not align properly when printed from Adobe Reader 11.0.0

Hi,
I have barcode labels in a PDF (Version 1.4, Acrobat 5.x). PDF producer is PPAlambic(Distiller). When I try to print the PDF on to Avery 5160 sheet containing 30 labels (10 rows; 3 labels in a row), always the barcodes on the first column goes beyond the left margins and hence does not print the full barcode. PDF size is 8.5" * 11" .I have tried following options in Print dialog box:
1. Actual Size + Portrait + Letter size
2. Shrink oversized pages + Portrait + Letter size
3. Fit + Portrait + Letter size
None of the above options resolved my issue.
When I open the same PDF in Adobe Reader 11.0.07, it prints perfectly. Does someone help me understand if this is a known defect in Adobe 11.0.0 and is there any workaround in 11.0.0 itself to adjust the alignment?
Note: PDF is not editable as it comes from a third party vendor. Please help.

Hi,
I have barcode labels in a PDF (Version 1.4, Acrobat 5.x). PDF producer is PPAlambic(Distiller). When I try to print the PDF on to Avery 5160 sheet containing 30 labels (10 rows; 3 labels in a row), always the barcodes on the first column goes beyond the left margins and hence does not print the full barcode. PDF size is 8.5" * 11" .I have tried following options in Print dialog box:
1. Actual Size + Portrait + Letter size
2. Shrink oversized pages + Portrait + Letter size
3. Fit + Portrait + Letter size
None of the above options resolved my issue.
When I open the same PDF in Adobe Reader 11.0.07, it prints perfectly. Does someone help me understand if this is a known defect in Adobe 11.0.0 and is there any workaround in 11.0.0 itself to adjust the alignment?
Note: PDF is not editable as it comes from a third party vendor. Please help.

Photosmart 5520 - Black not printing on some things

My 5520 has been fitted with new cartridges and all work except the black. Strangely, black (or at least grey) writing prints on the quality/print report and the cartridge shows as full when this is checked by the on screen request. However, the print report has a completely blank rectangle under the 'black' heading. I have followed all the usual steps but I am confused as to why I get black printing but no black on pictures.

HI , Welcome to the HP Support Forums! I understand that you're unable to print black on your HP Photosmart 5520 e-All-in-One Printer. I will certainly do my best to help you. I would try the steps within this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5520 and Deskjet Ink Advantage 5520 e-All-in-One Printer Series. Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers. Solution two: Check the estimated ink levels, and then replace any low or empty ink cartridgesLow ink can contribute to poor print quality. Follow these steps to check the estimated ink levels, and then replace any low or empty ink cartridges. Step 1: Check the estimated ink levelsFollow these steps to check the estimated ink levels.From the home screen of the printer control panel, touch the Ink icon (). The current ink levels display.Figure : Example of estimated ink levels NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.If none of the cartridges are low on ink, you do not need to replace them yet. Continue to the next solution.If any of the cartridges are low on ink, continue to the next step to replace them.Step 2: Replace any low or empty ink cartridgesFollow these steps to replace any low or empty ink cartridges.Video of replacing the ink cartridges The following video demonstrates how to replace a cartridge. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.If the product is off, press the Power button () to turn on the product. Wait until the product is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotRemove the plastic wrap from a new cartridge by pulling the orange tab.Figure : Remove the plastic wrap from a new cartridge CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to vent the cartridge.Remove the orange cap from the cartridge. Twist the cap counter-clockwise until it snaps off.Figure : Remove the orange cap from the cartridgeWith the nozzle and the contacts facing down, push the cartridge into its slot. Press down on the cartridge until it is firmly seated. Make sure that the color icon on the cartridge label matches the color icon on the slot.Figure : Insert the cartridgeRepeat these steps to insert the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorStep 3: Align the printer Follow these steps to align the printer using the control panel.From the home screen, touch the Setup icon (), and then touch Tools.Touch the Down Arrow (), and then touch Align Printer. The alignment page prints.Lift the lid on the printer, and then place the alignment page print side down in the right front corner of the scanner glass.Figure : Place the alignment page on the scanner glassClose the lid, and then press OK on the control panel. The printer will align automatically. Press OK to continue.Solution three: Make sure that the ink cartridges are properly vented and seated correctlyIf the vent on the top of the ink cartridge is clogged or obstructed, the ink cartridge might not work properly. Follow these steps to make sure that the ink cartridges are properly vented and seated correctly.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotExamine the vent area on each cartridge, above the HP logo on the top of the cartridge.Figure : Vent area on the top of the cartridgeIf the cartridge still has the orange pull-tab attached, pull to remove it.Figure : Orange pull tabIf the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.Figure : Clean the clogged vent with a pinClogged ventWith a straight pin, gently remove excess adhesive from the ventUnclogged ventWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place. NOTE: Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.Figure : Reinsert the cartridgeRepeat these steps to inspect the vents on each of the cartridges.Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.Close the cartridge access door.Figure : Close the cartridge access doorTry the print job again.Solution four: Clean the printheadFollow these steps to use an automated tool to clean the printhead.Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.From the control panel home screen, touch the Settings icon (), and then touch Tools.Touch the Down Arrow (), and then touch Clean Printhead. The product cleans the printheads, and then prints a test page.Review the print quality on the test page.Figure : Example of the printhead cleaning test pageIf the print quality on the test page is satisfactory, return to the current print job.If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead.If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last cleaning stage to start the first stage of the cleaning process over again. NOTE: Never turn off the printer when ink cartridges are missing. Make sure that you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.Solution five: Service the printer Contacting HP for service in all countries/regions except Asia Pacific.If you completed all the preceding steps and your product still has an issue, service the product.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers. NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

My HP Officejet 4315 All-in-One does not print

My HP Officejet 4315 All-In-One printer does not print althoug it is connected to my laptop and working properly
The dial shows the word FAX instead of PRINT. How can I remove the word FAX? because I think this is the prolem
Any one with info pls email me at:[edited email by moderator] Thanks, pedrodomenech

Hello @pedrodomenech , and welcome to the HP Forums, I hope you enjoy your experience!
I can see you're running into fax/print issues.
I would love to help with that, but I need a little information to try and help you first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Envelopes do not print properly using an All-in-One Photosmart C410a and C310a

My HP C410a is USB attached. Serial
Using Windows 7, SP2 (Home Premium - desktop); and Windows XP (laptop)
Using Word 2010 (WIN7) and Word 2007 (WIN/XP)
The printer has latest drivers: PS_AIO_07_C410_FSW_Full_Win_enu_140_222.exe
April 1, 2010
It prints normal pages OK, e.g.: there are no anomalies.
But, when I print an envelope from Word 2010 it does not print on the envelope as expected (a No. 10 envelope), but rather the printer IGNORES the formatting in Word and prints the address as if the envelope in the printer is an 8-1/2”x11” page, in landscape mode (the only correct action).
I have uninstalled and deleted the driver multiple times.
Yes, I last did the uninstall Sunday June 12, 2011; followed by a fresh install.
Yes, I printed an envelope after the fresh install and it printed properly.
Today, the anomaly (the address prints in the wrong location, e.g.: middle of an 8-1/2”x11” page) has recurred.
Between Sunday and today, I did not make any changes in my system, e.g.: no Windows, Office, etc. updates. And, I did not change any of the envelope formatting or print options in Word 2010.
This is NOT a physical problem, rollers, print head, etc. as the printer is barely one month old --- and do note that the envelope (actually multiple) printed properly the other day - Sunday.
This is not the first time that this has occurred. Yes, on previous occasions I uninstalled and installed the drivers.
AND, more importantly, I have a laptop that uses the same printer, same driver, and Word 2007. It too now prints the envelope address incorrectly, e.g.: as if it is an 8-1/2”x11” page.
Hence, there is something inherently bad, wrong, defective, etc. inside the printer itself.
Before sending me on an Easter egg hunt, do notel:
Restarting, e.g.; power off /on /off / on does not work or fix the issue.
Uninstalling drivers and reinstalling drivers does not work, as explained.
Switching PC’s, as explained does not work.
Using different software suites, e.g.: Word 2007 (Windows XP – Professional) and Word 2010 does not work.
There are NO new updates from HP per the HP Solution Center.
What is HP’s solution?

This is not a problem with the printer - Word 2010 has it's own way of printing envelopes and labels that you must follow regardless of the printer. I have included some screenshots below to guide you along - I hope you find this helpful. The 3rd pic has the important areas marked with red rectangles - those are different from the defaults that Word ALWAYS seems to present at least on my system. With the following procedure, load the envelope as instruction in the HP Solution Center How-Do-I... videos (search for envelope - it should be among the first few articles you are presented in the search results).
Regards,
Himanshu

Acrobat 9 bug? - Print Pages function does not print all bookmarked pages

We use the Bookmark Print Pages function to allow for easy printing of sections of large PDFs. All of the pages that should be printed are bookmarked. The bookmarked pages print correctly in Adobe 8, but not in Adobe 9.
I have put together a javascript workaround, but would prefer a solution that does not require distributing a file to all users.
I would appreciate any suggestions on other possible workarounds.
Here is the bug report I submitted to Adobe:
Concise problem statement: The "Print Pages" function for bookmarks does not print all bookmarked pages in Adobe Reader 9.0 and 9.1. The same bookmarks print properly in Adobe Reader, Standard, and Pro 8.
Steps to reproduce bug:
1. Open the Adobe Acrobat SDK JavaScript for Acrobat API Reference PDF (Version 8.1, April 2007) in Adobe Reader 9.0 or 9.1.
2. View the bookmarks. Right-click on New Features and Changes and choose "Print Pages."
3. Open the same PDF in Adobe Reader, Standard, or Pro 8. (I used Adobe Professional 8.1.3.)
4. View the bookmarks. Right-click on New Features and Changes and choose "Print Pages."
Results and Expected results: Printing from v8 results in 12 pages. Printing from v9 results in 9 pages. Pages 741, 754, and 769 did not print from v9.

I'm having the same issues. Using the latest version 9.3.3. Is this a bug? I tired calling adobe but their CR sounds like 3rd country only. Anyone can shed a light on this issue?

Stationary credated in Mail does not appear properly when viewed in Outlook, is there aroundthis?

Stationary credated in Mail does not appear properly when viewed in Outlook, is there around this? Or, can I export (as a PDF) the email drafted in Mail with stationary that does not have the meail info on top of the page . Thanks so much for your help.

No real solution to problem 1, stationary tends to look different depending on the client, as for 2 Mail does not export to pdf but can print to pdf, however you still get the mail headers.

Outlook 2013 does not print "To:"

Hello All,
I have a few .eml files that are not printing correctly in Outlook 2013. After opening the files and selecting to Print or Print Preview, the "To:" header does not print. It is just simply excluded. If the same file is opened in Outlook 2010, the
message prints properly.
Other emails in my inbox print properly, so the issue is on the files. Any ideas? Thanks in advance for your response!

Hi,
I didn't reproduce this issue in my Outlook 2013.
If you just print an email from the list (not a .msg file), does this issue persist?
Outlook keep its printing style settings in a file called OutPrnt. We could solve this issue by renaming the OutPrnt file to .old when Outlook is closed.
You can find this file:
drive:\Users\<user>\AppData\Roaming\Microsoft\Outlook
We can also create a new profile to test if this issue exist:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Confirm using BAPI_PRODORDCONF_CREATE_TT does not print Goods Receipt Slip

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Has anyone else had this problem?
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Nagarajan,
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When moving a page from one pdf to another I see a message "consolidating fonts" and the added page does not view properly

I am working with multiple PDF files in Acrobat Pro XI. Sometimes when I move a page from one PDF to another it does not view properly. It was fine in the source PDF, but not when moved to the desired PDF. I also see a message momentarily across the bottom of my screen that says "consolidating fonts". What must I do to fix this?

Lloyd ,
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Black does not print after installation of new HP cartridge

When printing black text the ink stopped. I exchanged the old cartridge with a new one of the same type, 364. The printer thanked for installing an original cartridge and according to the system the black cartridge is full. But black ink is not coming. I cleaned the print heads and printed a Quality diagnostic sheet. The black box is empty and the text is brown. Only the line "ALIGN PRINTER if lines are crooked" looks black.
I looked at the cartridge and all seems to be ok, tapes removed and the opening looks moist.
Any idea what I should try next?

Hi reza1 & superma,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink,
I would like you to complete ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Manual feed tray 1 on printer HP 4015TN does not print unless I hit the OK button.

I have an HP 4015 Tn which was working fine up until 3-4 weeks ago. The problem is when I send a document to the manual-feed tray one, it flashes the "Attention" red indicator and I have to hit OK button on the printer for the document to print.My printer is setup for envelope, letterhead in tray 1, letter plain in tray 2 and legal in tray 3.My PC is a 64 bit running Windows 7 with the latest updates.Any suggestions in how to correct this problem will be greatly appreciated.Thank you

Hello l_j, Welcome to the HP Forums. I see that you're having an issue with blank pages when attempting to print with black ink. Please click on the following link that deals with Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5520 and Deskjet Ink Advantage 5520 e-All-in-One Printer Series. If the troubleshooting does not help resolve your issue, I would then suggest contacting HP's Technical Support to see about further options for you. , : click here. Thanks for your time. Cheers,

5520 does not print properly

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