564 Black setup cartridge

When I go to buy the 564 Black setup cartridge, due to it does not come in a package with the other ink cartridges needed for my HP Photosmart 7520, I cannot tell which box has this cartridge in it.  How can I tell which box at the store contains this cartridge?  Thanks
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The setup cartridges are included with the printer when you buy it, they are not available in retail stores.  If you purchased a printer and it did not include one or more setup cartridges I would suggest you contact your dealer for the proper cartridges.  If for some reason these are not available you would need to contact HP.
If the printer has been setup and used and the black cartridge now needs replacement you will need to buy the 564 or 564XL black cartridges.  These are available as singles, and may be available in some combo packages.  Make sure you purchase the correct Black or Photo cartridge.  The photo cartridge is commonly available in four pack combo's with the three color cartridges.  See the document here for information.
Figure 1: Photo ink cartridge with camera logo
Figure 2: Black ink cartridge
Black and Photo cartridges also have different label icons:
Figure 3: Photo ink cartridge
Figure 4: Black ink cartridge
Solution
Bob Headrick,  HP Expert
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Similar Messages

  • 564 black setup cartridge is empty

    I have the photosmart 7520 and the small black setup cartridge is empty and I can't find anywhere to purchase a replacement.  The black 564 cartridges are too big.  What am I doing wrong?
    thanks

    Hello there folks,
    I would like to post some extra information.  Setup cartridges are to initialize the printer only, once they are empty, a person has to replace them with regular inks.
    Here is the first explanation in a document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02068088&lc=en&product=5199463&tmp...
    Here is how to find the inks that are compatible with your printer: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01766411&lc=en&product=5199463&tmp...
    Finally, here is where you can buy the inks in the USA:  www.shopping.hp.com 
    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
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  • 564 black ink cartridges

    Printer model:  HP 7520Ink cartridge calls for 2 black cartridges--one regular and one XLThe black replacement cartridges I've bought to replace the smaller (regular) one do not fit the carriage. They are the same size as the XL. I've bought cartridges in two different stores and neither fits. The printer will not function without all five cartridtes (2 black, and the 3 colors).

     I have this image of a Photosmart 7520 ink setup that may help -- the example image does show the photo black cartridge having the "bow tie" on the cartridge instead of the newer style tiny camera image that is imprinted on new photo black cartridges; nonetheless, the image does also show the rather "giant" larger "regular black" color cartridge that can be used on the far right.  Except for the rather outsized "regular black" cartridge, the XL color cartridges are not overly large, that is, they fit in the same slots as do the regular sized color slots for the cartridge of that designated color.  Reference Posts by our Provost Bob_Headrick: Photosmart 7525 and Incompatible 564XL Black Ink Cartridge Question regarding Photosmart 7525 / Photosmart 7520 – five ink cartridges Please offer Kudos to Bob's Posts to show support and appreciation.   When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.
      

  • Why would a new 564 black ink cartridge not print?

    New black ink cartrige. Installed like usual. Won't print. Always worked before. Any thoughts?

    Good day to you @holb , welcome to the forums
    I read about the black ink not printing for you.
    If you would like to let me know which printer model you're working with and the OS you're running on your computer, I will certainly look into the troubleshooting guides for you.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    How Do I Find My Model Number?
    Thank you
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Larger black ink cartridge with pentagon 564, where to buy

    Where can I buy replacement for larger 564 black ink cartridge with pentagon mark?

    If you enter your printer details into the link below, you should be able to easily find what you're after:
    https://h30042.www3.hp.com/SureSupply/ 
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Black ink cartridge will not fit into assigned slot.

    I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit). 

    Thanks for the model number and additional information.
    The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
    The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
    Alternately, please visit the link below to order the photo cartridge online:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
    If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
    Say thanks by clicking the Thumbs up icon in the post
    Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP

  • How much ink is in 564 and 564XL cartridges?

    I know the HP 564 box says it prints about 300 pages, and the HP 564XL box says it prints about 750 pages.  A salesman just told me there was only about 10% more ink in the XL, though.  How many ounces of ink are in each cartridge?

    The salesman misled you, either intentionally or through ignorance.  There are actually five different 564 cartridges:  black, cyan, magenta, yellow and photo black.  For the black cartridge the standard 564 is rated at 250 pages while the black 564xl cartridge is rated at 800 pages.  For the black cartridge there is more than 3x the usable ink in the xl cartrdige.  You will see similar results with the color cartridges, see here for yield details.
    [Update - HP has reduced the size (and price) for the Black 564 XL cartridges as described in the document here.  The lower priced black XL cartridge is rated at 550 standard pages.]
    HP used to provide ink volume  (in mL) on their packages, but this was very misleading as newer cartridges and printers have higher pages per mL.  For example, the printers that use the 96 black cartridge get about 2x the pages per mL (or oz) as printers that use the older #45 cartridges.  This is due to changes in concentrations as well as improvements in the writing systems.  HP now rates it supplies using an industry standard method which is comparable across vendors and across printer models, see here for details.
    Update - the HP PageYield site once again lists usable ink in mL for HP cartridges.  The following are listed for the 564 cartridges:
    Cartridge1 Reference yield Ink Volume2
    HP 564 Black Ink Cartridge (CB316W)
    250 standard pages
    7.5 ml
    HP 564 Cyan Ink Cartridge (CB318W)
    300 standard pages
    3.5 ml
    HP 564 Magenta Ink Cartridge (CB319W)
    300 standard pages
    4.0 ml
    HP 564 Yellow Ink Cartridge (CB320W)
    300 standard pages
    3.5 ml
    HP 564XL Black Ink Cartridge (CN684W)
    550 standard pages
    14.0 ml
    HP 564XL Cyan Ink Cartridge (CB323W)
    750 standard pages
    7.5 ml
    HP 564XL Magenta Ink Cartridge (CB324W)
    750 standard pages
    8.0 ml
    HP 564XL Yellow Ink Cartridge (CB325W)
    750 standard pages
    9.0 ml
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Photosmart All In One C310 and 564 Set Up Cartridge

    I have not been able to locate a 564 black cartridge that will fit in the black set up slot.  All 564 black replacement cartridges are the XL size (regardless of whether they say XL or not).  The printer will not operate without a cartridge in this slot.  HELP!!

    See my response in your other thread here.  You need the Photo cartridge, available separately or in some four color photo combo packs.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • 6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

    Subject:   I ran out off black ink 564. Cartridge         PS: I purchased this ink cartridge at Staples .
    Purchased new 564  XL cartridge for my HP 6510 printer. that is approx 1 year old
    Insatalled  new 564 XL ink Cartridge.
    Problem : does not print black ink.
    Error: Used or counterfit carteidges original hp ink depleted.
    Attention!
    HP'S cartridge warranty does not cover NON-HP INK or carteidges.
    HP warranty does not cover repairs or service required after using NON-HP INK.
    HP does not guarante the quality or reliability of NON-HP INK.
    I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
    I  think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ??????????   Thank you for any reliable feed back that i may get.
    Regards GJS

    Hello @johnnyboston and welcome to the HP Forums!
    I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
    I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
    Is it a genuine HP cartridge?
    Let me know how things go with the cleanings and we'll go from there!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Re: Photosmart 5514; must you use setup cartridges and not standard 564 cartridges during setup?

    Re: Photosmart 5514; must you use setup cartridges and not standard 564 cartridges during setup?

    Yes.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Adapter 6525 black ink cartridge

    I have an HP 6525 printer.  I purchased a pack of new ink cartridges and all fit fine except the black.  The setup black ink cartridge is about twice the width of the one that came with the pack.  Is there an adapter for the smaller cartridges?  If so where can i get one?  ramroc
    This question was solved.
    View Solution.

    Hey @ramroc ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    You are using the HP Photosmart 6525 and you are having trouble with the new ink you purchased because you have a black that is smaller then the slot in the carriage.
    What has happened here most likely is you purchased the HP 564 cartridges with the 5th black cartridge that is a photo black intended for the HP Photosmart 7520. The black cartridge you want to be using is the one with a pentagon on the top, not a bowtie.
    What your carriage should look like;
    What the HP Photosmart 7520 carriage looks like;
    You want to make sure you are using the cartridge with the pentagon not the bowtie.
    Hope this makes things more understandable for you. Have a good one!
    I worked for HP.

  • HP Photosmart 5510 fails to print with brand new 364XL black ink cartridge

    The original HP 364 'SETUP' black ink cartridge worked well and I bought an HP364XL black ink cartridge via the HP website.
    I installed the HP364XL this morning, but it's failing to leave any ink on the pages.
    The cartridge seems to fit OK and there are no error messages.  The paper goes through in the normal way, but comes out with no printing on it.  The date on the box is SEP 2014, so it's not out of date.
    I've tried to find what's wrong.  I've checked the cartridge is properly installed and it seems to have ink in it.   I've tried printing using the black cartridge again and again with different settings, such as 'Fast draft' and 'Normal', but each time the paper emerges with no printing.  The 'Supply Levels' shows the black cartridge to be about 90% full.
    This question was solved.
    View Solution.

    This is normally caused by the vent on top of the cartridge being clogged, or by a dirty printhead. The document linked below will help you work out the problem. Let me know what happens.
    Black Ink is Missing on Printouts
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  • Can you bypass the Use Setup Cartridges on a HP Deskjet 3070

    Hi
    We have a Deskjet 3070 which was printing in different colours instead of black even with new black cartridges installed. So, we decided to do a factory reset by powering off and useing the OK, Cancel and On/Off power button sequence. Now it is looking for the Setup Cartidges but these were thrown out ages ago. Any suggestions?
    Thanks
    JK

    Hi @ShamrockLiniux , and welcome to the HP Forums.
    I see you are experiencing setup cartridge requests. 
    When performing the type of reset performed, the printer will require setup cartridges. 
    The best recommendation I could make would be to contact HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
    Thank you for posting on the HP Forums.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Black setup cartrige low causing alarm. Have XL black already installed

    I have a 7520 Photosmart. It still has the "setup" black ink cartridge and it is causing an ink alarm -- all the others are XL cartridges and all have over 75% ink remaining... Can I just leave that slot blank or do I need a standard black cartridge to replace it?
    thanks...
    doc
    This question was solved.
    View Solution.

    Thanks a million!! That's what I needed to know... I figured it would cause a head problem if there wasn't a cartridge there, but wasn't sure... Thanks again....
    doc

  • Why 2 types of HP564 Black InkJet Cartridges?

    I just bought my HP Photosmart B209A last month. I ran out of black ink. No problem ... I need a black 564 cartridge. So, I went to my local Walmart and bought one. Got it home and could not install it. The package says HP564 Photosmart, so I think I bought the right one. but no! Of course this is after I opened it and can not return it. Thanks, now I am out $10.00 all because HP can not label there products correctly. Why are there 2 types of 564 black cartridges? Yeah, I know (now) that one is for photos and one is for regular printing and some model printers use both. But my new B209A only uses the large pentagon style. No 564a or 564b or maybe a different number. No other designation unless you take the time to look under the 546 and see the little "photo black". Who would know, there is nothing in the manual that states the difference. it clearly states that this printer takes cartridge 564.
    Obvoiusly Walmart does not know the difference either because the are all mixed in the same row.
    Nice, gee thanks again HP! Will HP do anything about it? I guess I am doing my part to increase your profits. Next time, I will magically overlook all HP Products. Pretty pathetic for something as stupid as an inkjet cartridge.
    This question was solved.
    View Solution.

    doone62 wrote:
    Well golly, I can be silly at times but I was wondering if you could tell me on what page of the Owners Manual it explains the info concering the differences in the black ink cartridges and specifies a number besides 564. I can't find it.
    In addition to the links DexterM provided the following may help as well.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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