Adobe not accepting order for lightroom6

Hi all,
been trying to order LR 6 since the launch. got two mails saying my order can't be approved. have been with adobe for 12 years.
have just tried to upgrade LR. chat line completely useless. they only look at the canceled order and tell me that is has been canceled.
valid creditcard, valid user account.
don't know what to do further. cant see any option to contact them other than the chat.
anybody any ideas?
cheers Stephan

You don't have to enter any passwords to update Reader. Where are you being asked for one?

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