Apple Support in Ukraine

I just bought an MacBook for my niece who lives in Kiev. Does anyone know how the support process works there? Can they Russify the MacBook easily somewhere there?

Sorry , i cant found any AASP at Ukrain, you better go to the place where you bought your iDevice, or go to google, google "APPLE ONLINE CHAT SUPPORT" and choose UnitedKingdom or USA.
May that helpful.
Habil,
Indonesia.

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Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do!thx

Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do?!thx

You purchased a gray market phone. The iPhone is not available for sale from any Authorized source in Ukraine. There are no authorized or supported carriers in Ukraine.
Take it ack and get your money back.
If you want an iPhone, go to a country where unlocked iPhones are available for legitimate sale and purchase one directly from Apple.

How can I receive support in Ukraine?

apple id is blocked for security reason. In Ukraine we haven't support.
PLease give me me a contact of support by email.
THnx!

Apple ID- Contacting Apple for help with Apple ID account security
Apple ID- "This Apple ID has been disabled for security reasons" alert appears
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

Unable to capture DV to FCE, apple support told me a PC is the way forward!

Hi there
I recently bought an apple imac with a view to editing DV footage taken previously.
I had captured some of these tapes on to a PC before buying an imac. These files I was able to edit on FCE and imovie (once I had transferred them from the pc hard drive). HOWEVER although I could control my DV camera through imovie and FCE none of my old DV tapes could be captured to the imac. An error message states that the frame rate is incorrect.
I have apple care protection and have spent ages trying to get support for this only to be told by apple support that FCE and imovie will not capture my old DV tapes! The support person told me that I should go back to a PC if I want to do the job properly!
Unfortunately I have just spent thousands on this very nice looking imac (and FCE) that is apparently unable to do the most basic capturing. Does anybody have any ideas (other than going back to pc) for getting my DV footage captured?
Needles to say I have found all this incredibly frustrating as a new apple user. Are these sorts of issues common to imacs?
cheers
rupert

Hey Rich,
thanks for getting back to me,
I shot tape previously (in 2000) on a sony mini DV camcorder set to SP. I have since bought a new sony mini DV camcorder (DCR-HC40 NTSC).
With the new camera and a PC I was able to capture my 2000 tapes and edit them. I was also able to edit the earlier footage I had transffered from my PC hard drive to the i-mac on i-movie and FCE.
Unfortunatley everytime I have tried to capture my old tapes directly onto the i-mac I have had the message "preview disabled" from FCE and the following from i-movie:
"The camera is sending half-sized frames, which iMovie can’t accept. Check your camera’s record mode (this is the setting that affects recording quality, which determines the total recording time on a tape). The mode must be set to “SP” or “LP.” If that doesn't help, try removing all the cables and batteries from the camera, wait a minute, replace them, and then reset the date, time, and record mode."
I have spent weeks on the support site and found a thread that recommended re-installing quicktime etc but nothing has worked.
I connect to the i-mac via firewire and am able to control the camera, capture my newly recorded miniDV's (so it is not a problem with the proprietary software application etc) but nothing seems to work for my old tapes.
Apple support told me that apple doesn't do older miniDV's and that a pc would be the only way I could capture my tapes. I couldn't believe it! Unfortuatley I no longer have access to my old pc.
Any ideas? Is there any other way of getting DV onto my i-mac?
And thanks for your interest in my problem here
regards
rupert

I have a problem with wifi in my iphone 4s, i already try everything and download latest version 7.1(11D167) but wifi switch is not working, its my humble request to Apple support team that pls resolve this problem as soon as possible because

I have a problem with wifi in my iphone 4s, i already try everything and download latest version 7.1(11D167) but wifi switch is not working, its my humble request to Apple support team that pls resolve this problem as soon as possible because its a prestiage of Apple Company.
Pls inform me how can i resolve the problem of wifi.

You have to go to autherized iPhone agent.

Apple Support for FCE HD - $200 per call???

i had what was probably a minor issue with editing in final cut express hd today. So naturally, i called applecare. They told me that it had been past the 90 days given to us for support from the point of purchase. Fine. However, the apple support representative went on to tell me that Applecare does NOT support pro applications and that i have to pay $199 per incident? I paid $299 for the product itself! Last i checked, i-pods were selling pretty well and i don't think steve jobs needs that money! Is apple serious? Where do they get off charging $200 for a ONE TIME PHONE CALL? Just because FCE HD is a "pro" application, apple can't assume that everyone who purchases this product is a "pro" from the start!
Where else am i supposed to get phone technical support for FCE HD??

These forums are here to give you technical advice. Admittedly it is not over the phone but it is FREE and lasts for ever.
Also you will have the collective knowledge of numerous people not just the one "expert" you happen to be speaking to.
Ian.

Can too much memory lead to a kernel panic on a MacBook Pro? specs 2.4GHz intel core i7 16GB DDR3 RAM late2011..My laptop began suffering from kernel panics 3 mos ago first noticed using public wifi. Gone thru apple support all the way to engineers

Can too much RAM memory in a late 2011 model macbook pro lead to kernel panic? That is what I was told by a senior supervisor from apple support who troubleshot this issue.First noticed this problem in Dec 2014 while using a private wifi at a relative's home. Did not occur again until Feb1 using a public wifi at a hotel. Never happened on my private wifi network until last night attempting to use airplay. ( have used airplay before without issue). Late 2011 MacBook Pro running 10.9.5; 2.4 GHz Intel core i7, 16 GB DDR3,AMD Radeon HD 6770m 1024 MB graphic card. The laptop came with 8GB RAM and I installed 8 GB about 2 years ago for some reason I cannot remember... probably because I thought the system was slowing down a little. I know that sounds silly. I do not run multiple programs at a time except I leave 6-8 website tabs open simultaneously. I don't photo or video edit. I would describe my use as "light" based on reading these blogs.I had purchased apple support and spent hours on the phone with them in early Feb moving up through support and senior support to sending logs to the "engineers." Of course lots of things were done some of which I am sorry to report I cannot recall their technical definitions. Deleted 3rd party apps/programs; re-worked start up menu; re-installed operating system; reset " this, that and the other" using acrobatic simultaneous key strokes both in and out of safe mode..Anyway the results from the engineers came back and they suggested that if it happened again I was to remove the 8GB of RAM I had installed as the system was getting confused as to which chip to use.( that is my interpretation of what was said..prob dumbed down for me)...Anyway 1 day after these pronouncements came down I read that Apple had agreed to fix graphics cards in some late model 2011 MBPs. I felt this was unlikely to be the issue given all that had been done including an extended hardware test but called the Senior Support Supervisor I was working with to ask him to make sure. He never phoned me back. Should I go to the trouble of removing 8GB of RAM from my laptop? Of course I will try it as the alternative is a new computer.Blogs read that this model can support 16GB but Apple didn't test for it. Senior Supervisor claims this is my trouble. Does that make sense? Not to me....but it is clear to all my level of knowledge. Can a malfunctioning graphics card be missed by an extended hardware test? I appreciate comments.

The RAM needs specs as shown below.
Maximum Memory
16 GB (Actual) 8 GB (Apple)
Memory Slots
2 - 204-pin PC-10600 (1333 MHz) DDR3 SO-DIMM

Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

Apple support "We're sorry. We are unable to process this topic. Please choose the topic again." Why?

I am trying to report a different problem through apple support but keep getting sent around in circles as whenever I make a submission for a response by email, I get the message in the title. I have tried submitting under different topics and it makes no difference.
Alternatives: start a chat online? Wait time only 2 minutes? Or by phone, wait also only 2 minutes? Blatant lies.
What on earth is going on? How can they get away with this? At best it's a farce, at worst it's malicious.
Can anyone offer me some enlightenment?
By the way, my real problem is to do with my Apple ID being disabled, an issue I am given to understand through research that many others are struggling to resolve, even if they can submit the problem in the first place.

They are having high traffic due to the launch later today. That could be the issue. On a side note, if you Apple ID is disabled, you have done a password reset and it is still showing disabled, you will need to call Apple to have them enable the account. 800-694-7466 or https://www.apple.com/contact/

Apple support is unable to fix Purchases problem on iOS for me.

Hi,
I phoned Apple support as I am unable to view my Purchases on the App Store on any iOS device. I have a iPhone 4, iPad 2 and iPad 3.
None of these devices will display my Purchased items in the App Store. I can only view them on my PC with iTunes.
Apple said they could not help me on the phone and asked me to email support via Apple Express. I did this and was given a case number.
I received the following email today from Apple and so I am now stuck with a permanent problem that can not be fixed.
This has nothing to do with my devices. It has something to do with my Apple ID, and they can not fix it.
I wonder if I am the only person to have a broken Apple ID that can not be fixed.
Sean
Sean, I am sorry to say this but as an iTunes Store advisor, I specialize in assisting customers with issues related to iTunes Store accounts and purchases. Apple technical issues are beyond my area of expertise, I do not really have the resources or tools needed to best assist you with this issue. I hate being re-routed, but as an Apple Store customer I want to ensure that you're directed to the correct technical support team to make sure you receive the efficient and quality answers you deserve. I appreciate your understanding, let alone your patience in resolving this issue.
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case. To find the appropriate phone number, please visit:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
Sean, I apologize for the limited technical assistance I could provide today. However, I trust that, with the help of our Technical Support Team, a quick and an easy resolution could be found for you. Thank you for being a valued customer. Have a great day!

My download speed during this test was 6.63 MB so fast enough for the App Store.
This youtube movie shows what happens: http://m.youtube.com/#/watch?v=jPa_W0PrL5c
The App Store is generally very slow.
Sean

Itunes support deauthorized myaccount and ignores all emails for 5 days. 6 emails have gone unanswered except for automated responses. Does ITunes support exist anymore? Calls to apple support tell me they can only chat with ITunes which is down for 4 day

My ITunes account had an unauthorized charge. I changed my password and notified ITunes support. They disabled the account, told me to chnge the password and then they would re enable the account. I emailed back that the password was changed, they have not answered or re enabled the account. I have emailed the non-existent person who disabled the account and ITunes support 5 times but the only response has been an automated one. Calls to Apple support only and I was told the ITunes chat for them has been down for 4 days. No answers and no way to get a human respond and no way to get the ITunes account turned back on. Does anybody actually work at ITunes support? Is there anyway to get a human on the phone or chat directly at ITunes support to re enable the account? I am totally fed up with this complete lack of support or response.

Find another app to make an inexpensive purchase from. I know there's stuff for like 99 cents.
If you can make that purchase, but not one with Blood Brothers, then what does that tell you?

Apple Support ignores me completely, there is no way I can complain about lack of feed back and I even have paid for a protection plan!

I have paid for an extended support through the Apple protection plan. Frankly I do not understand what I´ve paid for as there is no support and no plan, except ignorance and waiting time.
I have had and still have serious problem with my Mac Book Pro, and spent loads of money on phone charges with mainly negative results. All I have "achieved" is wasted time. I just wonder if it is only me who feel totally helpless as the Support People are not really helping. I´ve spent approsmimately 200 USD in phonecharges on their support phone, so far. But that is nothing compared to the hours spent waiting for answer and listening no absolute nonsense. Finally I went to an Apple store who sent the machine in for repair, and one fault was the motherboard. However I could still not connect with my Time Capsule and Aperture seemed to have lost all my photos. This all happende after upgrading to Mountail Lion. Also the cable network isn´t working. I can easily see on the net that I am not the only one with problems. I´ve ended up with solving most of this myself, except the network connection. It is still not working.
I am actually deeply dissapointed with Apple and I cannot find any way to even forward a complaint. Not that I believe it would help, but at least I´ve tried. I also think it would be fair to to get my money back for a product I´ve paid for which obviously isn´t working, namely the Apple Care Protection Plan.

Hi, so you suggest I should be grateful for getting what I have paid for? Sorry but that's only getting what I paid for. Add to that, that this has been against the phone support I've used a lot of time and money for! I don't feel anything but hopelessness for the total lack of customer support. An expensive Mac Book Pro shouldn't fail after 2 years in the first place! But failure may of course happen with the best products, and Apple as well. The real fault however is Apple's arrogance and failure to fix it! Instead of getting help and guidance to a solution, I used hours and lost days of work, and was made to pay a lot for total unusable "assistance". I was even adviced to hold back on taking the Mac Book Pro to a store, as I was told the support person a senior, would figure it out. Well Apple definiately squezzed the lemon! Since the Time Capsule/Time Machine system didn't fuction I was also in a stale mate as I needed assurance that My files wasn't lost when delivering the machine for repair. I was adviced that could happen. Quite a deadlock wasn't it! As an expert on Quality Assurance I was also suffering lost revenue in my work for clients. I finally had to buy a Samsung Ultrabook as working machine and backup, a neccesity as Apple obviously cannot be trusted when needed. Bill Gates and Windows has one advantage over Apple, they know things can go wrong and hence have much better support. Apple support is a maze were only the strongest and most persistent get through. I am one as I didn't accept being treated like that. That's the only reason I finally got a repair. However the machine is still not functioning as mentioned. I have a case number, a phone number and mail address to a senior support person, whom I've been trying to contact for more than a week, He has still not responded to my mails or phone calls. I cannot even figure out how to contact Apple to complain about such ignorance. Note by the way that here in Norway I must pay to call support and more often than not there is more than half an hour waiting time. I might spend hundred of dollars in that "game" without even knowing that I will get the support I've paid for and only keep paying even more for wasting my time! This is simply not good enough, it is no less than arrogant and wrong! I frankly think Apple is doing a big mistake with such por treatmen of their customers.

Can't sign into apple support communities with icloud apple id

i realise this isn't the right community for this question, but apple don't have a support category called "apple support".
i have that problem where I have an appleid called "frumbert", which I got about 10 years ago. it is and always has been tied to my gmail email address. i used this for about 5 years worth of itunes purchases, then forgot it for a couple of years.
when I got an ipad I also got an icloud account, and stupidly signed up using my gmail email address as my icloud username. it's tied to the same gmail email address as my existing "frumbert" account. i've since made all my itunes and app purchases using my icloud appleid, and it's the one associated with my mac warranties and such.
so two appleid's share the same email address.
i can't sign into apple support commuities with it because I need a new username. i can't create a new username because the email address is tied to an account already (this one, the old one, "frumbert"). An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities. Apple's way of saying you're c-ockblocked!
but I can't also change the "frumbert" account because there's another account with the same email address, my icloud one.
fark! how does one get out of this mess?

I'm having the exact same problem and so are a lot of other people. Apple's solution - shut up and create a new account just for the support community.
Smells outsourced to me!

Hi team apple support

Hi Team apple support
My Iphone has problem Sim card No valid
How to solve?

See your duplicate post for answer provided.
https://discussions.apple.com/message/25768215#25768215

Apple Support KB pages open to a white window in Safari, Yosemite

Cannot view Apple Support KB pages in Safari 8.0 under Yosemite. The URL loads, but displays only a blank white page. Same URL displays fine in Firefox.

I see that, too. I have not seen that before. Not sure why that occurs as it does not occur on all KB articles. I will report it as should you - Bug Reporting - Apple Developer.

Apple Support in Ukraine

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