Attempting to install cs6 on my windows 7 professional 32 bit laptop, ive downloaded it but when i go to install it it asks for my serial number which i put in but it sais it is a valid number but cannot find a qualifying product on this computer??? What
Attempting to install cs6 extended on my windows 7 professional 32 bit laptop, ive downloaded it but when i go to install it it asks for my serial number which i put in and then it tells me it is a valid number but cannot find a qualifying product on this computer?? What is the problem?
Normally you will be asked to provide the new prdouct serial number first, then when a qualifying version is not found you elect to provide that information and then select the version and provide its serial number. If this is not how things are flowing for you then you should contact Adobe support directly thru chat and get their help resolving it.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Similar Messages
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ACROBAT XI Standard - keep getting an error message .... serial number provided is valid, cannot find a qualifying product on this computer - I can access XI but would like to resolve this. Thank you
Trebmera you will want to enter your eligible previous copy of Acrobat's serial number. You can locate your registered serial numbers at http://www.adobe.com/. You can find more information at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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Cannot find a qualifying product for serial number
I downloaded and installed the upgrade from Acrobat XI Standard to Acrobat XI Pro. When I launch the product, it tells me that I have a valid serial number, but it cannot find a qualifying product on my computer. There is a drop down list to select various products, but Acrobat XI Pro is not in the list. This makes no sense to me. What do I need to do to actaully get this program to register and run????
There is no upgrade path listed on the Adobe website from Acrobat XI Std to Acrobat XI Pro
http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html
The Acrobat XI Pro installer has searched your computer looking for one of the Acrobat versions listed on the above link which qualify for an upgrade to XI Pro. It didn't find any already installed.
Now it's asking you to manually select (from the dropdown) which eligible product (i.e. one of those in the link above which qualifies for an upgrade) you have a serial number for.
If you don't have a serial number for any eligible product then you'll be unable to use the upgrade.
If that's the case contact Adobe to discuss your options (which may include returning the upgrade)
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.adobe.com/contact.html -
My iphone 5 is in disabled status but when going through the recovery process it asks for the SIM pin but I cannot access the screen as the phone wont connect to the activation server not the screen to unlock the SIM. What do I do?
That's usually a symptom of a phone that was hacked or jailbroken to unlock it.
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im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I have reset my I D but when I go to update apps it asks for password using my old email address???
How do I overcome this issue???So how do I update apps that are tied to an old ID ?? I do not remember the old ID as the Apps were downloaded a long time ago
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I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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I purchased Illustrator for one month but when trying to run the application, it asks me to "renew the subscription". I tryed to reload illustrator two times and reloaded CreativeCloud but still it doesn't work. What else can I try? I need AI immediately for work
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
My iphone is giving me a message that reads Restore Needed. "iphone cannot make or recieve calls. Restore from itunes,but when i loged in to my itunes account its asking me to input my password on my phone but I cant ... Im only allowed to make emergency calls. Help !
My iphone is giving me a message that reads Restore Needed. "iphone cannot make or recieve calls. Restore from itunes,but when i loged in to my itunes account its asking me to input my password on my phone but I cant ... Im only allowed to make emergency calls. Help !
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So I got The Last Song I'll Write For You by David Cook, I got an email from Itunes that said someone sent me it.
I clicked on Redeem Now, since at the bottom of the email it said something like: If you click on Redeem Now, Itunes will open, you'll be asked to verify your account and then you can download the song.
But instead, Itunes opened and asked me for a download code or something, and I have no idea what I have to do?The Email that is associated with Forum does not have any CC attached with it, please let us know if you have any other Email under which it has been registered.
CC mostly asks for serial number if:
1. There is no CC registered to the ID with which you had signed.
2. There are entries of Adobe in Host files of the computer.
3. The activation count has increased.
Please refer to:
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree -
If you have a balance, how do you spend the rest of it with out having to put in your credit card info?
Among other things iTunes uses your credit card to confirm that you are a resident of the same country as the store you are using. Occasionally it may ask for you to confirm the details and "prove" the card by putting on a holding charge which it later releases. If you have credit in the store that should be applied to any purchases first, even if iTunes asks you to confirm your details. Your listed credit in the window can become out of date if you use more than one computer or device to make purchases. Signing out of your account, then back in, should refresh the balance.
tt2 -
So I used my work Mac to authorize my iPhone so I can play music, but now that I want to play a movie it asks for authorization. I've already authorized that account! I don't understand why it's asking for authorization again when I want to play a movie. Plus, I can't access the iTunes store from my work computer, so I'm stuck until I go home to deauthorize my other computers. Why is this happening?
Authorization does not apply to iphones. Authorization is for computers.
About iTunes Store authorization and deauthorization -
I had final cut express 4 already installed on my new macbook pro at the shop but I'm trying to open it up and it wants my serial number. I've typed in the number on the disc labelled 'product serial number' but it won't accept it. The number has lots of dots and dashes in it and I've tried typing these as well, but to no avail. What can I do?
You do need the dashes.
Also double check that O & 0, I & 1 are not being confused.
The serial no. pretty much follows a three numbers then three letters approach.
Al -
I erased some info in my notes on my iphone4s and was then trying to find it in icloud but i cant get into i cloud until i put in payment info but payment info wont accept the code on the back of my credit card
Hi..
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records -
My ipod touch is showing a disabled connect to itunes message. I've tried to get some support on itunes, however, I can not turn the ipod on to get the serial number.
Apple shuld not be required.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If needed, you can find the SN by:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
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