Attendant Console 9.0 contact details

How do you import information into the Company section of Contact Details?

I guess what I'm confused about is the Console syncs with the Call Manager. But, the Call Manager End User profile does not have a field for Job Title or Location. So, I'm not sure how to populate job titles or office locations into the Console.

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Issue when I upload CSV file for insert contact list on Cisco Attendant Console Advanced

Hi Friends,
I have error "Provided file is not valid CSV File" when I upload CSV file to Cisco Attendant Console Advanced system. I'm not sure what happen about my CSV. My purpose is insert contact list to system and create CSV base on documentation.
Anyone have idea to solve this issue please kindly help me.
Thanks

You are right, whenever Cisco device boots, the IOS files gets loaded on the DRAM.
But in this process, some temporary files are also generated which gets saved in the flash/Disk, that’s the only reason you got these error messages. It’s not recommended at all to have less space in the Flash than what is recommended on Cisco.com. I would say please remove some files from Disk and have minimum 256 MB flash otherwise your router may drop into rommon mode at the time of next reload.
Well, it’s good to upgrade the bootstarp image too. Currently you are running 15.X IOS code, I would say run 15.X bootstarp image on the box.
You may download bootstarp image for 7206VRX NPEG2 from the link below:-
http://software.cisco.com/download/release.html?mdfid=282188585&flowid=1380&softwareid=280805685&release=15.2.4S4&relind=AVAILABLE&rellifecycle=ED&reltype=latest
If you want to know the procedure of the upgrade, click the link mentioned below:-
http://www.cisco.com/en/US/docs/ios/12_2/configfun/command/reference/frf010.html#wp1017654
-Amant

Cisco Unified Communications Manager Attendant Console issue with cucm ver 9.1.1

Dear support,
As we used before Cisco Unified Communications Manager Attendant Console with CUCM version 7.x as now we upgrade to version 9.1.1 and we could not be able to use this service .due to attendant console is not available with cucm versio 9.1.1.
before upgrade cucm ver 7.x from PC user maintain all contact details store with Attendant console software on his desktop PC. right now its give error unable to connect to the server. due to attendant console is not available with cucm version 9.1.1.
So how i can retrieve the user store contact details from attendant console software from his PC desktop .
so please provide you feedback highly appreciate.
Regards
syed

Dear support,
As i check this on user pc c:\program files\cisco\Unified Communications Manager Attendant Console\data\GlobalSettings.xml
I couldn't be able to retrieve the store contact data .most of the user are get effected by this service.
As we do upgrade to cucm versioun 9.1.1 to use of more services but not user are to be get effect by the attendant services like we can't use Attendant console software on CUCM 9.1.1 after upgrade......
so please advice ........... atleast we need to retrieve the user store contact data ...
Highly appreciate for your resposne .....
regards
syed

Unified Attendant Console - License and Remote Site

I need an Attendant Console solution for a 6 site IPT design. I have CUCMBE at the corporate site with 5 remote locations. I want to have an Attendant Console in each location. I was going to use the Business Attendant version, but see it only support 3 Queues, thoguht I had read it was 6 queues, so I guess I need to go with the Enterprise version.
1. To support 6 active clients, I need to order 6 licenses at $2950.00? Seems awful expensive compared to the old Attendant Console...
2. Queues would need to be created for each site, Business only has 3, but Enterprise has 50?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

Problem with Cisco Attendant console

Hi
We Have Cisco attendant console 8.x at site .
As per user they are
" able to log into the “Attendant Console” and access the outgoing numbers located at the bottom of the screen. As far as the internal directory, it does not allow them to access due to the database connection issue. They are getting error “database not connected” on Attendant Console.
Can you please suggest solution to resolve this . Thanks
RJ

Have a look at this link on page 33 and 34:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CiscoTSGv8_6_x.pdf
Directory Issues
Directory will not display and C
onsole shows "Database not connected"
message
On the Attendant Console PC:
Verify that the Windows User has Full Control access to the following registry key and it’s child
objects: HKEY_LOCAL_MACHINE\Softwar
e\Arc Solutions (See, the section
“Client preferences
do not save / are not retained” section on page
4-4
which shows how the permissions can be found
and changed). (If version is older than 8.0.3 verify HKEY_LOCAL_MACHINE\Software\Borland
as w
ell)
Verify that the CUEAC Server can be pinged from the command line by IP Address and Hostname
If it cannot be reached via hostname, have this ad
ded to DNS or to the host file on the machine.
On the CUEAC Server:
Ensure that the contact database is populated:
Open a synchronization log file in C:\Program
Files\Cisco\Logging\LDAP\Log\SSLog_xxxx.txt
Check that contacts have been inserted or updated:

Directory not showing in attendant console

I have added two new extension on CUCM, Directory not showing in attendant console even after resynch on CUCM and attendant cosnole
Any idea?

Under Engineering ----Service Management,can u check LDAP service is running.
Also, under system configuration ---directory synchronisation ----Enable contact synchronisation is enabled.
Also, u are creating this user in AD and then, fetching to CUCM and Attendant Console is finally these users as CCM Source.
regds,
aman

Full Directory option on auto attendant consoles

Hi All,
I have been following the guide and there is something that isn't clear. Is the full directory setting mapped to the ldap settings on the cucm? if i have added a local user manually on cucm will this not show on the full directory of the auto-attendant console?
I have already configured the settings on server to sync contacts.
Please advise.
Thanks

Yes, all End Users (not Application Users) from CUCM should appear in the CUxAC directory provided that it meets any rules you have configured. By default it should pull everything over. This does not happen in realtime so you may need to force a sync, most commonly through a service restart.
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unified Attendant Consoles for Be6000

Hi
I would like to know if there is limitation in teh directory sync from Cucm, ex, do the user need to have a directory number to be synced.
I have a setup and right now I have about 100 users but only 2 users have a directory number and these are the only 2 users I can see in attendant console, but in Cucm users I can see all the suers.
Regards Bjørn

Bjorn,
It depends on the CUAC Edtion and the source you are using.
If you are using Departmenr, Business or Enterprise Edition then the sync is done with the CUCM and therefore the telephone number field against End Users must be populated in order for the contact to be seen in the CUAC directory.
This is the same for Premium Edition if syncing with CUCM but you can also sync directly with AD, in this case the telephone number field or IP Phone field (or whatever field you are using to pull through the contact number) must be populated.
I agree with your point about there being a use case for people in the directory without a telephone number, I will raise this with the product team and request an enhancement.
Jamie

Lync Attendant Console forwarding dial time is to short

Can we change the dial timeout for forwarding a call from the Attendant Console before the reception gets the call back? It's to short (about 3 seconds).

Hi,
Could you please click the following icon, and then change the time for unanswered calls to change the time?
More details:
Microsoft
Lync 2010 Attendant Training
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Attendant Console for CUCM 8 and above, My Solution.

I work for a community college in which we employ a full time operator and have several people to fill in for breaks and vacations. Having an attendant console is very important. To complicate matters, we need to have more that the corperate directory in the console for numbers such as departments (Admissions, Financial Aid, etc.) as well as fax numbers and other references.
The attendant console that Cisco provided up untill version 8 met our needs. We upgraded and purchased CUEAC. And for 3 grand, we got a pile of crap with only one seat. The big problem is that it does not support directory integration, does not support incremental search, and has one of the worst implementation designs I have yet to see.
We have tried many consoles, all lacking in one area or another. The one that best met our needs was the most expensive, and had the smallest feature set. We could not justify spending money on somthing that is not at least as good as the free product that cisco once offered.
My crazy solution: Use CUCMAC (Assistant Console). For reference, we have UCCX with Basic Seats (No Desktop Agent).
Cons: Does not support imcremental search or directory integration.
Pros: Free, Unlimited seats, one search entry searches all fields.
Implementation:
Created a dummy "Manager" which allowed me to be able to create "Assistants" (operators).
At this point each person that is to act as an operator can now log into this software with their network username and password (we are LDAP Integrated). They can see and control the lines on their phones, and the software is almost identicle to the Attendant Console Software they were use to.
Created and ACD queue for the operator and added an ACD DN to each phone. The users go Ready and Not Ready using the IPPA.
In our situation, we have the full corperate directory, which for most companies is fine. In our case we need additional numbers for the Departments and such. Becuase we are LDAP integrated, we will need to sync to an additional Directory source for the missing numbers. I wish we could use " Contacts" in AD, but becuase they dont have user ID's, cisco will not import them.
To summarize operation, the operator logs into the ACD queue and used Assitant Desktop as a user interface for the phone. The only thing that differs from Attendant Console, is that you have to use the phone to log in and out, not the desktop software.
Please let me know what you thing, and any ideas how to improve this setup would be greatly appreciated!

Bradley,
I cannot comment on the implementation you have gone through but I can comment on your comments about CUEAC.
There is going to be a new release in June this year which will support directory integration directly to AD as well as the CUCM sync which is available today.
The GUI iteself is to undergo a redesign in version 10, the date on this release is not yet known.
Incremental search is something which is not on the roadmap but is something I will discuss with the Product Manager to see if it can be considered.

Attendant Console Forward status

In AC (CM 4.1), it does not properly show their forward status. Only some extensions are accurately displaying wether the phone is forwarded to a cell phone, VM, etc. I reset the Telephony Call Dispatcher service, and the firewall is locally disabled. Any other ideas?

CSCdx94246
Externally found minor defect: Verified (V)
Attendant Console does not show phone status of Call Forward All
Feature request
Customer wants to request the feature of showing the phone status of Call Forward All on
the Attendant Console client screen. So that the operator can desire what to do before
call transfer.
So, business unit team has mentioned that this is an expensive operation since database
queries have to be run and hence the compromise is as follows:
1. This will only be shown in the directory window and
2. When the number of entries displayed is <= 10
You may check the TCD detailed traces to see if Call status is being sent to us

Unified Attendant Console - UCSS Pricing

If I have 6 active licenses for any of the versions of Attendant Console, then do I need to order 6 instances of UCSS?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

Querying for users logged into attendant console with AXL (help)

I am wondering if anyone knows of any AXL commands that can be used to query who is logged into attendant console? I know that there is a perfmon counter that will tell you how many users are logged in but there is no other detail beyond that. Any help would be greatly appreciated! Thank you in advance for the assistance.

So after speaking with O365 Support and examining the Activesync Logs (hold down control, rt. click on the exchange tray app bottom right corner of the screen, click Test ActiveSync) we were able to see outlook trying our on-premise exchange servers first.
Despite failing on them, and moving on to activesync.outlook.com, it still would not mount the O365 mailbox & shared mailboxes appropriately. If we set DNS to manual on the workstation to publics, the problem would go away.
Disabling SCP by running the following command on both our exchange servers fixed the issue:
Set-ClientAccessServer -Identity “SERVERNAME” -AutoDiscoverServiceInternalUri $NULL
Credit to AgileIT! Here's the complete reference: http://www.agileit.com/news/outlook-profile-autodiscover-service-order-of-precedence-and-disabling-scp-for-hosted-exchangeoffice-365-migrations/
4 Hours dealing with this issue.

IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

Hello,
I have an old Attendant Console based on CUCM7.1(5) with CUC 9.
Most of my user have voice mail box.
My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.
When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.
How can we achieve this?
If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?
Thanks for your help.
Thibaut

It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
All calls should be routed through the queue in order to receive full CTI control of that call, I would suggest you create a speed dial with the DN of the CTI Route Point for the operators queue and then transfer the call to that instead of the operator directly, this way the call sits in the queue with any other callers.

IPhone 4 - iOS 5 upgrade - LOST ALL CONTACT DETAILS

I upgraded to iOS 5 and now I can't get to any of my contact details.
What I have -
The list of my contacts is displayed under the contacts option, but when I touch any contact name it takes me back to the home screen. Can't make any phone calls. But I can receive phone calls and the caller-id displays the correct name too. So my guess is the information is there somewhere, I just can't seem to find it or use it.
What I have tried so far -
1) Resynced contacts from the Info tab in iTunes. I get the following error msg - "iTunes couldnot sync contacts to the "iPhone" because contacts are being synced over-the-air
2) turned off sync over wi-fi from iTUnes. Tried syncing again. Same error message as above.
3) Tried going to "Mail, Contacts, Calendars" under settings, it takes me back to home screen. It displays the "Mail, Contacts, Calendars" details screen for about half a second and takes me back to home screen.
4) Went to iCloud under settings and tried to turn off teh "Contacts" from there. It simplays doesn't turn off. I can turn off everything else listed under there, but contacts. No matter what I do, it stays on.
5) Signed into iCloud.com with my account. The contacts info there has only one contact listed (mine).
6) Tried to edit contact details from one of my recent text messages. Doesn't work. Takes me backto home screen.
Does anyone have any ideas about how to fix this. At this point I can't even use the main function a phone should be performing, i.e. make calls from my stored contacts.

I had the same problem. Time Machine proved invaluable here. I opened up Address Book, selected "All Contacts", started up TIme Machine via Spotlight, and scrolled back to the day before I ran the 4.2.1 updater. Bada bing, all contacts restored to the address book! Simply did an iPhone sync after that and all was well again.
Still, nasty bug Apple. :-|

Attendant Console 9.0 contact details

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