AuTOMATED TICKET

Hello Experts,
We are working with SAP PI 7.11 version now we are using the ticketing tool Sysaid.
Our requirement is we have to capture all the PI errors (Like any failed message in SXMB_MONI or adapter engine,communication channel error ) in our ticketing tool automatically .
Please let me know the steps in PI to configure it .
Thanks in advance for your help,
Thanks ,
Somenat

Hello
Please close this thread as it is a duplicate of How to configure automated ticket in ticketing tool from PI system
Regards
XI/PI Moderator

Similar Messages

Automatic Email in DSWP & Automated ticket generation for NOTIF_CREATE tran

Dear All,
I have one issue, Whenever the threshold level in any of the satellite system, above certain level, an
alert is raised in SOLMAN (Solution Manager)
and the alert can be viewed TCode DSWP .
Now my requirement is whenever ERROR alert is generated the workflow should be triggered to
perform the following task.
1) Send EMAIL to respective ID's provided by the user
2) Raise a ticket in the system through tcode NOTIF_CREATE automatically.
How it can be done.
Is there is standard object is there for this.
Can u please guide me how to perform this task.
Thanks in advance.
Nitin

How to configure automated ticket in ticketing tool from PI system

Hello Experts,
We are working with SAP PI 7.11 version now we are using the ticketing tool Sysaid.
Our requirement is we have to capture all the PI errors (Like any failed message in SXMB_MONI or adapter engine,communication channel error ) in our ticketing tool automatically .
Please let me know the steps in PI to configure it .
Thanks in advance for your help,
Thanks ,
Somenat

Hello Rajesh,
First thanks a lot for your reply .
In my situation we have already done the alert configuration in PI system and regularly we are getting mails for any error in PI.
Now as you mentioned please check my below understanding and let me know if I am correct.
We need to configure one scenarion in PI which will take collect the mail from our alertmail box (outlook) or from RWB alert inbox (please confirm which one?)and post it to ticketing tool.The scenario will be mail to soap.
The second step is we need to know the webservice structure of the ticketing tool and all the details to configure the soap adapter and to develop the mapping .
Thanks in advance for your support.
Regards,
Somenath

Wrong node name passing to HPM via SCOM to HPOM SCinterop connector

Hello,
We are experience an intermittant issue with our SCOM to HPOM SCInterOP connector. We are having an issue where the SCOM RMS server name is being passed to HPOM as the node name for alerts when in SCOM the node name is a completely diferent
server.
An example would be an IIS appplication pool error that is generated. The path for the alert will specificy a SCOM Agent node, such as "server1.acme.com", however when the event is generated in HPOM the node name will come up with our SCOM RMS server
name eg: "scomsrv1.acme.com".
We have an automated ticketing system which then generates a ticket in our service desk application however when this situation occurs it is very difficult for a non SCOM people to acurately determine what server is actually generating the error.
We are are running SCOM 2007 R2 CU6 and our HP OM server is 8.10 with the latest patches applied.
Any asistance would be much appreciated.
Regards
Tony

Tony,
There are 2 issues that can cause this.
1 - The node name of the IIS server 'server1.acme.com' fails DNS lookup and the connector reverts to the the RMS server name to guarantee the alert is delivered to HPOM.
2 - The connector uses the PrincipleName of the alert generated from SCOM. If the name does not resolve in DNS the connector will revert to the RMS server and use that to guarantee delivery to HPOM. There are a few MPs out there that do not set the PrincipleName
correctly in the alert which causes this issue and it is really an MP issues and not a connector issues.
There's an internal doc that addresses this and provides a workaround. If you'd like a copy you can send and email to [email protected] and replace the something with xplatext.
Regards,
-Steve

CS4 : Accessing points on a Curve from keyboard

No problem in earlier versions (Control-Tab, or Control Shift Tab), unable to do so in CS4 on my MacIntel running 10.5.5. Trying to get acquainted with this version installed on an external drive on which my system is cloned.
And while I'm at it, there used to be a checkbox in PS CS3 preferences to launch Bridge, is it anywhere to be found?

> TAT-like tool
What is TAT? Google didn't help.
Acronym Definition
TAT Tattoo
TAT Tourism Authority of Thailand
TAT Time After Time (song)
TAT Turn Around Time
TAT Thematic Apperception Test
TAT Tapas Acupressure Technique
TAT Tyrosine Aminotransferase
TAT The Astonishing Tribe (Sweden)
TAT Tiffani-Amber Thiessen
TAT Technical Assistance Team
TAT Thrombin-Antithrombin Complex
TAT Transactivator of Transcription (HIV protein)
TAT Total Air Temperature
TAT Tired All the Time (medical shorthand)
TAT Tetanus Antitoxin
TAT Theoretical Arrival Time
TAT Three Affiliated Tribes
TAT Transient Accommodations Tax
TAT Touraine Air Transport (airline)
TAT Ti Amo Tanto (Italian: I love you a lot)
TAT Testing and Training (SW Development and QA Testing)
TAT Trans-Atlantic Telephone cable
TAT To Accompany Troops
TAT Transitional Automated Ticket (airlines)
TAT Transport Aérien Transrégional (French: Regional Air Transport)
TAT Tactical Analysis Team
TAT Tatry/Poprad, Slovakia - Tatry/Poprad (Airport Code)
TAT Trans-America Trail (off-road jeep/motorcyce trail)
TAT Termination Attempt Trigger
TAT Technical Assessment Team
TAT Truth and Transmission (Foundation)
TAT Terrorist Action Team
TAT Technology Applications Team
TAT Test Auto Test
TAT Tyumen Avia Trans
TAT Totally Antisymmetric Tensor
TAT Two-Axis Tracking
TAT Transgenic Arthropod Team
TAT Teenage Travelers (Family Motor Coach Association)
TAT Teens Against Television
TAT Totally Awesome Trip (slang)
TAT Tactical Airlift Technology
TAT Timed Automata with Tasks
TAT Test Analysis Table
TAT Time for Average Turnaround
TAT Transportation and Ammunition Tracking
TAT Thermally-Activated Time-Dependent (reliability model)
TAT Turbine Air Temperature
TAT Text Attribute Table
TAT Toshiba Authorized Technician

SunMC - Process is forking and reaping child processes. What's that?

Hey folks,
Im really new to the sysadmin world, and I think maybe my company really didn't think things well when they've decided to put me doing this, hehehe.
I work with a general queue for which my team receives tickets with different kind of problems, among them, Automation Alerts (I think you all know what Im talking about).
Recently (maybe 2-4 days) we've started to receive an Automation Ticket with the following message:
Solaris Process Monitoring Process Monitoring Base03 CPU
time for reaped children 107.1 30.0 Process is forking and
reaping child processes.
I've found almost nothing about this, and even when I think what's this ticket about (I've closed 2 or 3 of them stating no issues were found), I really want to understand and know where to look and if something can be done about this, because processes on the server and general state of it seems in good condition and nothing looks bad, apparently. The server is a Solaris 10 with zones.
Can you shed some light on this? I'd appreciate all the help you can give me.
Thank you and regards all.

The same thought occurred to me, except I started seeing "failure" logs in JAMF the morning after we run maintenance policies. All of these failures were due to the Mac not restarting, which isn't really a failure - more of an inconvenience - since the second part of the policy (removing eTrust antivirus and restarting is part 1, installing SEP 12.1 and restarting is part 2) runs immediately on restart no matter what time of the day it is.
In some cases the macs did not restart because the user had unsaved work or something else that would cancel logout. In this case, Casper prompts the user to restart and waits until the OK button is clicked, then counts down 1 minute and restarts. In the other case, nothing would have prevented logout yet the computer still did not logout and then restart, leading me to believe that the reason the Mac did not log out was a locked desktop, and since I am telling System Events to simulate a gui log out, this would be blocked by a locked desktop.
The problem basically stems from the following two issues: 1. I am not to force a logout or restart when a console user is logged in and 2. Casper will not automatically log a console user out on it's own OR restart the computer if a console user is logged in - and then I have to rely on the end user to follow on screen instructions since the Casper restart prompt can be moved to the side and effectively ignored.
When no restarts are required for the various policies we run, this is not an issue. And anyway, I originally just wanted to know what process is running when a desktop is asleep and locked, but no screen saver is active...

SCSM - SCOM Integration for Incident Management Automation(Auto-ticketing)

Hi Team
I have been doing lot of research on integrating SCSM and SCOM for Incident Management Automation(Auto-ticketing). I did configurations in SCSM, SCOM and it worked pretty well! :) However, I need some clarifications on Incident Priority calculations.
Environment - SCSM 2012 R2, SCOM 2012 R2
Objective - To automate Incident Management for Each Service, I have picked Lync 2013 for Pilot testing.
- Created SCOM Alert Connector action account
- Created 3 SCSM incident templates for Incident Priority calculations (P1, P2 and P3)
- Lync P1 Incidents (Impact - High, Urgency - High)
- Lync P2 Incidents (Impact - High, Urgency - Medium)
- Lync P3 Incidents (Impact - Medium, Urgency - Medium)
- Attached is our incident priority settings in SCSM.
- Created SCOM Alert Connector. In Alert Routing rules, I have picked couple of Lync classes (LS Registrar, LS Response Group, LS Data Conferencing, LS Centralized Logging Agent etc). (I don't want to target whole Lync MP as of now. Once the priority classification
is successful, I can target alerts from whole Lync MP.) While adding routing rules, I have selected the specific template for a specific class. For ex- LS Registrars class, P2 Incident template. Alerts that do not fit the routing criteria would pick up P3
template as default. Both check boxes "Close alerts in Ops Mgr when Incidents are resolved or closed" and "Resolve Incidents automatically when the alerts in Ops Mgr are closed" are checked.
- In SCOM internal connector subscription, I have targeted all Lync Servers group and selected ONLY specific Lync classes (In approve targets) that I used in routing rules. Enabled "Error, Warning" and "High, Medium" check boxes in alert
criteria
Now, the incidents are getting generated, but with wrong priority calculations. I may be wrong in configuring routing rules. Is there any best way to configure routing rules for different priorities? If I remove all routing rules for specific classes and target
entire Lync MP, how to configure the Incident Templates which I created for different priorities?
Any help is much appreciated.
regards,
Guru
Gururaj Pai

In Screenshot, it was a typo error in Rule Name, should have been Lync P3(Stupid error from my side!) Is it a correct of targeting individual classes in routing rules? Because, Any class may contain lot of rules/monitors in it. And if we choose P2 incident
template for one class, all alerts triggered out of this class would create P2 incidents. Is my understanding correct? Moreover, this just pilot testing of Lync MP and we have identified only few classes which are responsible for generating TOP 10 alerts for
last month. Going forward, we would like to configure the whole MP in routing rule. Then, how should I configure routing rules for 3 different priorities? Can you also confirm Incident Priority calculation is done via SCSM templates or SCOM alert priority
or severity? Thanks for your time. Guru
Gururaj Pai

SCOM Disk space alert automation with Ticketing Tool

Dear Experts,
We are in the process of SCOM Automation with our Ticketing Tool like below incidents:
1, Whenever Disk space alerts are generated in SCOM console with warning and critical criteria then Incident tickets are created automatically .
so, what are the classes or objects needs to be selected only for Disk space alerts for automation with Ticketing tool in SCOM.
Any suggestions would be appreciated..
Regards,
Saravana

The disk space alerts will come from the Logical Disk Free Space monitor which is targetted at the Windows Server 20XX Logical Disk class;
Is this what you need?

Automation of service ticket creation using RFC

Hello Friends,
Here is our new requirement.
In general, in HR team , a manager / employee will perform an action that triggers a workflow in ECC. Then they will call an agent in CRM to raise a service ticket for that. Our requirement is to automate this generation of service ticket when the manager/employee performs an action. But sometimes CRM system will be down. so at that time we need to save the data and create the service ticket when the system becomes active.
Approach:
The workflow will have a method(custom enhancement) that updates a custom table in ECC.
We(CRM) have to develop a RFC function module to read the data from ECC and update it in the custom table of CRM.
we have to create a program to loop the data from custom table and create a service order/ticket by using a function module.
As of now the process looked good.
1. But we don't see any link between the record in the custom table and service ticket generated. we cannot compare the service ticket and from which record it generated?
2. After using RFC we read the data into CRM custom table. How do we compare both the tables and delete the ECC table as soon as the CRM tables is updated?
3. when the service ticket failed to generate we should update the field in the custom table (CRM), the number of failures
Please help me .....Suggest me if there are any other approaches?

For question 1 look at the attachments in oss note 940882 Frequently Asked Questions about ERMS
a mailform can be used but is not required.
For question #2, John Burton wrote an article in CRM expert a few years back that explains this concept well. The email coming into the agent inbox doesn't create the ticket until processed but his article explains how it can and give and auto repsonse to the sender with the ticket number attached.

Handling tickets to users without email or automated email notifications?

Hello,I'm sure I'm not the first to have this issue so hopefully Spiceworks has some input on the best way to handle this. There are two scenarios that are similar but different.1st, I have users that can submit tickets through the web portal but don't have actual email accounts. Our email is through O365 and our on-premise server is connected to it using dirsync. The on-premise AD was an OU to seperate out email users. The AD was setup with a UPN suffix of .local a long time ago. They added a domain.com suffix for the people with O365 emails. For some reason Spiceworks seems to try to send users outside of the O365 OU emails (their UPN is [email protected] and they have no email address set).2nd, I have some services that send me status emails to the helpdesk (for tracking or to create actionable items). Services like WSUS, website...
This topic first appeared in the Spiceworks Community

Hi,
you can find an explanation on how to maintain the originators on help.sap.com:http://help.sap.com/saphelp_nw2004s/helpdata/en/87/98aa8f2d2b11d6b1e200508b6b8a93/frameset.htm
You only need to maintain one valid e-mail address, therefore I don't think that you need any coding just use someting like '[email protected]' or '[email protected]', but remember that the mail-sddress should exist on the exchange-server
Kind reagrds
karin

[svn:fx-4.x] 14699: Adding pop up children to the end of automation children array so that index of static children do not change due to these dynamic children .

Revision: 14699
Revision: 14699
Author:   [email protected]
Date:     2010-03-11 06:20:06 -0800 (Thu, 11 Mar 2010)
Log Message:
Adding pop up children to the end of automation children array so that index of static children do not change due to these dynamic children.
QE notes:
Doc notes:
Bugs: FLEXENT-1248, FLEXENT-1250, FLEXENT-1253
Reviewer:
Tests run: checkintests
Is noteworthy for integration:
Ticket Links:
    http://bugs.adobe.com/jira/browse/FLEXENT-1248
    http://bugs.adobe.com/jira/browse/FLEXENT-1250
    http://bugs.adobe.com/jira/browse/FLEXENT-1253
Modified Paths:
    flex/sdk/branches/4.x/frameworks/projects/automation/src/mx/automation/delegates/containe rs/ApplicationAutomationImpl.as
    flex/sdk/branches/4.x/frameworks/projects/automation_spark/src/spark/automation/delegates /components/SparkApplicationAutomationImpl.as

Revision: 14699
Revision: 14699
Author:   [email protected]
Date:     2010-03-11 06:20:06 -0800 (Thu, 11 Mar 2010)
Log Message:
Adding pop up children to the end of automation children array so that index of static children do not change due to these dynamic children.
QE notes:
Doc notes:
Bugs: FLEXENT-1248, FLEXENT-1250, FLEXENT-1253
Reviewer:
Tests run: checkintests
Is noteworthy for integration:
Ticket Links:
    http://bugs.adobe.com/jira/browse/FLEXENT-1248
    http://bugs.adobe.com/jira/browse/FLEXENT-1250
    http://bugs.adobe.com/jira/browse/FLEXENT-1253
Modified Paths:
    flex/sdk/branches/4.x/frameworks/projects/automation/src/mx/automation/delegates/containe rs/ApplicationAutomationImpl.as
    flex/sdk/branches/4.x/frameworks/projects/automation_spark/src/spark/automation/delegates /components/SparkApplicationAutomationImpl.as

Connect-SPOService : The Application ID (AppID) for which the service ticket is requested does not exist on the system.

I am trying to connect to SharePoint in my Office 365 environment by following https://support.office.com/article/Set-up-the-SharePoint-Online-Management-Shell-environment-7b931221-63e2-45cc-9ebc-30e042f17e2c and I am getting:
Connect-SPOService : The Application ID (AppID) for which the service ticket is requested does not exist on the system.
Is there some setting I need to change on the O365 side? Thanks.

Hi,
Based on your description, my understanding is that you want connect SharePoint Online using PowerShell.
Please make sure that the following software is installed.
Windows Management Framework 3.0
SharePoint Online Management Shell
And then, open the SharePoint Online Management Shell and use the Script below to test
whether it works.
$User = "[username]@[tenant].onmicrosoft.com"
$Pass = "[password]"
$creds = New-Object System.Management.Automation.PSCredential($User,(ConvertTo-SecureString $Pass -AsPlainText -Force));
Connect-SPOService -Url https://[tenant]-admin.sharepoint.com -Credential $creds
Get-SPOSite
More information:
http://blog.falchionconsulting.com/index.php/2013/01/using-powershell-to-manage-sharepoint-2013-online/
Thanks,
Dennis Guo
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Dennis Guo
TechNet Community Support

SAP PA - Licence problem? Automated Analysis Buttons grayed out

Hi guys,
i recently installed SAP Predictive Analytics 2.0 and used it two weeks ago. Now i tried to continue my work with it and launched the application. The buttons for analysis are grayed out now, for instance, i can't click on "create a classification model":
I tought it have to be a licence problem and launched the expert mode, had 10 days left and added a new key (now: 60 days). I didn't solved my problem so i changed the keycode in cfg file (C:\Program Files\SAP Predictive Analytics\Desktop 2.0). It didn't solved the problem either.
Anyone can help me with that problem?

Hi again
Thanks for the added information.
It seems the key code is not enabling the automated analytic features, at least per the way the product is behaving.
See http://scn.sap.com/thread/3578771 for a thread where the result in the product is the same.
I recommend two things:
Please double check your key and potentially ask one again using the site here: Keys | SAP Support Portal. Please note there atre keys enabling (or not) different features. There is a slide detailing this here: http://scn.sap.com/community/predictive-analysis/blog/2015/03/20/predictive-analytics-20-what-is-new-asug-webcast
If this fails still, please log a support ticket.
Best regards,
Antoine

21 repair tickets unsolved in a year for upload speed

This is what the tech told me from the logs. Traceroute timeout at Verizon's end. This is after sending someone out last week who replaced my ONT which fixed nothing. Many hours on the phone going through automated and human (if you can call them that) trying to get to a tech. Finally got a tech yesterday. Knew what he was talking about as I'm a tech for a different industry. He put in a ticket (which is still open) and said I should give it an extra day, realistically. No surprise to me, the xtra day is gone and nothing has been done. For an entire year with 21 (make that 22 now) repair tickets without so much as an email or phone call to let me know of any progress. Gotta love Verizon.

Hi Kruger,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Error - "service ticket can't saved as status is open"

Hello Friends,
We are automating the service ticket generation . I have developed a code to generate a service ticket by hard coding the values.
When I try to execute the code it is giving me an error that"service ticket could not be saved as the status is open." I tried changing the status but it is giving me the same error. Had anyone faced the same problem....Please help me...I am posting the code also...
I also changed the ls_status-status = 'I1026' (open). to "I1003"(in process) but the error is same. can anyone help me.....please...
Thanks a lot...

Post Author: Ted Ueda
CA Forum: JAVA
The PSReportFactory service, CR Page Server, is only for viewing Crystal Report formats, and not instances in other formats.
For the other formats, ensure you list the SI_FILES property in the InfoStore query, then cast the resulting InfoObject to IContent. The IContent interface support methods to stream the file content from the File Repository Server.
Sincerely,
Ted Ueda

AuTOMATED TICKET

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