BP - Service Team
Hi,
I would like to know for which Service Team an Employee Business Partner belongs to
Is there any FM or table for getting this info
For example, a service technician can belongs to Service team A and B.
Generally in Resource Planning Tool, we can see the who are the employee BP's assigned to a Service team.
So I want to fetch those A & B by passing the BP and for which team he is mainly attached?
appreciate your help in this regard
Kris
Hi Krishna,
You can get the user position in org model using the FM RH_POSITIONS_OF_HOLDER_GET.
pass the parameter per_objid = user id.
loop the table holder_objec WHERE otype = 'S'. and this will give you the position A & B.
Hope this will help.
Thanks,
Vikash.
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CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
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Service Team in Service Request
Hi All,
I need to find out Service team in service request.There is a field Service team.In this field with F4 help,those organisations are also coming which are not marked as Service Team.I only want those org which are assigned as Service Team.
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You might find this [thread|CRM AUTHORIZATIONS Position levelu00B4s; useful. Additionally, check the values maintained in the objects mentioned in that thread.
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Error when assigning Service Team to Incident
When trying to assign a service team that I created to an incident I receive the message stating:
Diagnosis
A search help should be executed for a UI partner field with partner function category 0016. For that partner function category a
corrsponding partner function is missing in the partner determination procedure for that transaction.
Therefore the search help view could not be processed.
Procedure
You need to add a partner function with partner function category 0016
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I have been looking primarily at the this guide, but I don't see anything relating to that function category. I am using SLFN0001 partner determination procedure with the changes specified in the blog.
Service Desk Implementation Guide PART I
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Edit: Also, I am using SolMan 7.1 and I think the guide is for SolMan 7 or 7.01. Does anyone know if there is a major difference in Service Desk config and function between the two?
Edited by: Jon Morozowski on Mar 2, 2012 5:32 PMHi Jon,
Please check following guides for 7.1:
Service Desk Confug Guide:
Please goto:
http://wiki.sdn.sap.com/wiki/display/SAPITSM/ConfigurationandAdminist
rationofITSM
(all in one line)
And select Configuration Guide - Application Incident Management
Security Guide:
https://websmp104.sap-ag.de/~sapidb/011000358700000482312011E.PDF
Business and Authorization Roles:
https://websmp207.sap-ag.de/~sapidb/011000358700000409432011E
Please check this and let me know if you still having an isuse.
thanks
Regards
Vikram -
How to read all open documents containing a specific service team (partner)
Hi,
for my custom report i´m looking for a function module to read all service requests which are not closed and created for a specific service team. the service team is a partner function in the service request.
Could one of you experts please recommend a function module or example report?
Thank you.
Kind regards
ManfredHi Manfred,
You can use FM CRM_SERVICE_PORTAL_SEARCH to search for Service Requests based upon various input parameters including Partner Number and Partner Function.
Hope this helps.
Thanks
Vishal -
Please do not trust Verizon customer service team based on my experience.
Please do not trust Verizon customer service team based on my experience.
I have a internet service with Verizon and I am paying $79.99 monthly for 15/5 mbps and one day I saw a flyer from Verizon stating that $79.99 you will get triple play with 25/25 mbps speed and with 2 year contact I will receive $400 Visa gift card and I decided to sign up for the triple play with 50/50 for $99 and I called Verizon customer care and I have asked for this offer and she said yes you will be eligible for this offer and I will receive that $400 after 90 days. so I am willing to go for it and I said ok with 2 year contract and then she told me that our conversation will be recorded and she asked me to wait for the recorded conversation and we have completed the contract and I told her that I will pick the equipment form the Verizon office today (12/30/2014) and I went there and i took the TV box and came home and fixed it but it didn’t work and it is throwing the 8312 error message and I called Verizon customer service and one representative told me that I will get charged for $140 if you want technician but I told him that why should I pay because your Verizon service is not working but the guy keep on saying the something and I hangup the phone and I called other day 12/31/2014 and some representative told me that that is our (Verizon) problem and I will send the technician on 01/02/2015 as tomorrow is Jan 1st we may not have anyone and i said that should be fine.
But I have received an email from Verizon on 12/30/2014 stating that my FIOS TV was activated.
I tried the TV service for 3 days and we (my family) have decided that these are not useful channels for us and we have decided that we can disable the TV service and we would like to go back only Internet service (15/5 mbps) and I called the customer service and told the something but She told me that there is no way you can go back to 15/5 mbps as Verizon is no longer offering this service and I don’t have more choice left. I have requested her to cancel FIOS TV service and I told her that I just need only Internet service. She said that should be fine I can cancel the TV service and you will still get charged for Activation fee $59.99 and there is no way I can wave that fee.
I asked her why should I get charged as I am canceling the service with in 4 days ? She said there is no way we can wave that. Then I asked her ok at least you can lower down my internet speed from 50/50 to 25/25 and then she said we can’t do that. Then I requested her supervisor and after 5 mins she get hold of her supervisor and here I asked her what are my best options to lower my bill as Verizon is no longer offering me 15/5 ? She said whatever she offered is the best and at that time I asked her I want to keep the FIOS service but I would like to lower down the speed from 50/50 to 25/25 and I will get that $400 gift card then she told me that there is no way you will get $400 gift card and I am sorry that even if you keep this bundle you should not receive that gift card whoever told you that is not the correct information and again she asked me that did you receive the email stating that you should receive $400 gift card. I said no and told her that I didn’t know about your automated email generation but I have trusted the Verizon customer representative and requested her to pull the recorded conversation but she didn’t agree with it and at the same time she told me that these records may to may not be stored in our records.
I asked one question that I have received the email from Verizon stating that my TV service was started on 12/30/2014 but actually it was started in 01/02/2015 and are going to trust your automated emails ? She had no answer to it and stated that we have finished our conversation and told to customer representative that please go ahead and cancel the TV service for him.
This is very very bad customer support from Verizon.
Please do not trust Verizon customer service team based on my experience.
Funny thing is that they (Verizon customer service representative) are not believing their own team.
Good suggestion : Please request them (Verizon customer service representative ) to send an email with the gift card information and please check your email before you are installing the TV equipment otherwise you will get no response from them.First thank you so much for your response!
Second, The supervisor is not really care about the customers as I am using Verizon internet connection for the years but she really don't care about it and at the end of our conversation she told to customer rep that please cancel his service and then she hangup the phone. I not even confirmed about the cancellation. For no good reason now I am ending up with paying extra $10 for only my internet service. Now they told me that I need to pay $89.99 monthly + activation fee $59.99 but they offered me high speed which is not required for me at this movement.
Also I went to the Verizon office and I took the box and came home and installed for my self but still they are charging me $59.99 activation fee even though I cancelled my service with in 4 days of time.
Also the supervisor asking me that do you have any email confirmation ? But by the time we receive an email we might have completed telephone conversation with the rep stating that we have agreed all the terms. How could we know that we need to check our email before the activation ? Verizon team didn't spicified to me about it. -
There was a problem processing your order, please contact our Customer Service team for assistance.
when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735Asmaa,
Other than using the suppport phone number, you may try a chat here:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735Verify that everything about your Adobe ID and your country and your credit card match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019 -
I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
I can't find my payment info and renew button. Please help me!In this forum, we can't help with purchasing issues.
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Responsible Service Org and Service Team (partner function)
Hi all CRM gurus,
I'm trying to understand the reasons behind the following design and I hope someone can clarify some points for me:
1. Organisation structure in CRM is set up with service organisation followed by service team, e.g.
ABC Company
|_Call Center 1 (the service organisation indicator under Function is selected)
|_ Region A
|_ Service Team A (the local service team indicator under Function is selected)
|_ User Nancy
|_Call Center 2 (the service organisation indicator under Function is selected)
|_ Region B (the service organisation indicator under Function is selected)
|_Service Team B (the local service team indicator under Function is selected)
|_ User Mary
2. Organisation determination is set up using rule 14000148 and assigned to the transaction type Z001 for interaction transaction.
3. A service team partner function is created and set up to be determined automatically via the user's assignment in the org structure (14000148). This partner is configured to be made available on the interaction record screen.
4. When a new interaction is created by user Nancy, the system automatically derives the following
Responsible service org = 'Service Team A'
Service organisation = 'Call Center 1'
Service team partner = 'Service Team A'
5. When user Nancy decides that this call should be looked after by another group, she assigns the user Mary and changes the Service team partner to 'Service Team B'. The reason why she has to change the service team partner manually is that the system does not automatically re-determine the partner in change mode.
What I can see is that the focus here is on the service team (which is the partner) and there is no means to update the service organisation and responsible service organisation. So, when the user is changed to Mary, although the service team is captured correctly, the corresponding responsible service organisation (i.e. Service Team B) and service organisation (i.e. call center 1) still remains the same. Is this acceptable?
I would think that the responsible service organisation and service organisation needs to be re-determined but this is not the case.
Are there any reasons why one would not re-determine the responsible service and service organisations?
The service team (partner) and the responsible service and service orgs seem to be handled quite independently which is another area that I don't understand. What is the benefit of having a service team partner?
I have not seen a lot of queries in this area so am not sure whether my thinking is correct or not.
Appreciate some pointers on the above.
Cheers!
SFHi Anyone? Any opinion or comments on this set up?
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Restrict search access of Service requests based on service team
Hi,
We have the below requirement in our client to restrict the search of the service requests based on the service team.
Requirement
A user can only search / display the service requests which are assigned to his queue.(Partner Function --> Service team)
Can you please suggest if we have a standard authorization object by means of which we can achieve this.
Can you please help us on priority on this. Reward points would be awarded for helpful answers
Thanks,
Vamsi.Hello Vamsi
I redefined the method EH_ONSEARCH_BTN of component BT116S_SRVO/ADVANCEDSP. Because i used this in service order. you can same method of Service request component.
Use can call method insert_selection_param of class cl_crm_bol_dquery_service
to set the SERVICE_ORG parameter with value of Employee's service org.
Regards
Naresh -
Employee business partner ID showing up in "Service Team" column of query
Hey everyone,
We have a strange problem appearing in our Solution Manager. In workcenter, when we build a query that shows the "Service Team" column we find that while the "Support Team" shows up for most of the results (which is correct) a few of the results displays employee business partner IDs instead (despite the message having Support Teams assigned to them).
Through investigation we've found out that all of these business partners are assigned to roles in the message (reported by, message processor, functional analyst etc etc.) Interesting to note that the business partner ID showing up in the "Service Team" column is always the LAST business partner record on the "Business Partner" tab of the message.
So if the business partner tab looks like this:
Partner Function Partners
Reported by A1
Support Team B1
Message Processor C1
Functional Analyst D1
D1 would show up in the Service Team column despite there being a Support Team assigned. If a new partner is assigned and a new record appears below the Functional Analyst D1 record, that new partner's ID appears in the "Service Team" column instead.
Does anyone have an idea of why this could be happening to these few recordcs and how to ensure the "Support Team" is the value showing up in the "Service Team" column?
Thanks,
LaurenceHi,
You can go to the infoobject setting RSD1 and check the help f4 attributes and select only those which you want. this afect for infoobject 0COSTCENTER not for any specific query.
regards
Gopal -
Partner display for SERVICE TEAM in report /TMWFLOW/REP_REPORTING
Hi all I've the following question about report
/TMWFLOW/REP_REPORTING
For the Partner det. procedure which I'm using, I set 3 possible types of partner for function type 0016 (service Team)
and exactely Developer Tester and IT Operator.
When i'm calling the report /TMWFLOW/REP_REPORTING I've the following behaviour :
If for a document I've mantained olny Developer, this value is displayer
If I've mantained Developer and tester in my business transaction, the tester partner is displayed.
How can I display always the Developer, which is the most important value? (ok, better both, but I prefer the developer)
I'm working on Solution Manager 7.00
ST compoent rel 400, level 23
Thanks a lot,
Fabrizio RaffaHi Fabrizio,
You've mentioned that you are using ChaRM Reporting /TMWFLOW/REP_REPORTING.
Actually, for this topic, the "New ChaRM Reporting" /TMWFLOW/REPORTINGN was provided as an advanced tool to replace the old reporting tool. There are a lot of enhancements in this new functionality and we recommend you to adopt it and do not use the old reporting any longer.
Best Regards
Fernando -
Dear Customer Service Team,
I bought a twelve-month Dreamweaver CC program with monthly payment that I have paid via bank transfer and there would be a question about the activation. How could I get the license key with which I can activate my account? I can not find it and now I only have access to the trial version.
Thank you for your help in advance.
Kind Regards,
G. ZsoltThere is no serial number require for Creative Cloud products, you may activate the products using your email address and password which is associated with Adobe. If your Dreamweaver asking for serial number, then make sure you are signing in with correct email address.
You may also refer below link
Sign in, activation, or connection errors | CS5.5 and later -
I have a problem with the apple service team after making a payment. Where do I take the issue up?, I have a problem with the apple service team after making a payment. Where do I take the issue up?
If you are dissatisfied with the Service you have received and wish to Contact Apple...
India
Start your support request online and we'll connect you to an expert.
(91) 1800 4250 744
www.apple.com/in/support/
From the above Link...
To Contact Apple World Wide for Support and Service
http://support.apple.com/kb/HE57
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