BT Home Hub Ethernet

I have a desktop PC connected to the hub wired through a standard 10/100 Ethernet connection.
My printer (HP CM1312NFI) is also connected but is an 10/100/1000 Ethernet connection.
For some reason, it can take upwards of 5 minutes for any print jobs to go through to the printer.
And the Home Hub shows (at times) on the Home Network Screen that neither device is connected despite the fact I may be on the internet at the time!
Any ideas?

sanduk1 wrote:
Hi Banz,
Upshot, can't test your theory and would need Powerline adaptors to transmit data anyway. I still don't get why, when I plug that ethernet cable into the hub, it downs my internet connection.
Thanks again, helpppp!
all the best
steveanddoreen
Possibly poor RF isolation on the Plug Adaptor(s) have you tried switching them round, one of them may have better isolation when near the Homehub than the other one?
Also try to keep all your signal wires away from the Power Wires including making sure that the Homehub power supply is not to close to the Homehub itself.
Once rf type frequencies are fed through the mains supply, isolation becomes a key factor; for both radio waves & direct connections. (tending to degrade broadband performance etc)
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

Similar Messages

Home Hub Ethernet Connections

Have had the BT home hub 1 for years with 3 PCs connected via Ethernet & USB connections (wireless is useless as house is 170 yrs old with 15 inch thick walls that have defeated all wireless attempts). Now that I have vision there are not enough connections. An alternate provider is offering a similar speed unlimited service with a 4 Ethernet port hub and although it is far cheaper I've always had reasonable service from BT and don't really want to change (Mug?). Is there any way that a further connection can be made from the current hub or does this spell the end to an account I've had for many years?

Have tried the ethernet thru the mains and it is too slow! I have Cat6 ethernet from all four ports on the BT Hub Mk2 and each one terminates at NetGear Gigaswitches providing 4 further ethernet ports on each. Yes that is 16 ports! They are all in use and I find that shifting large Jpegs and large video files around are no problem. As well as the PC's, Printers, NAS drives etc., there is the BT Vision (Freeview), Humax PVR (Freesat), Blu-ray and Freesat TV to contend with. NetGear Gigaswitches (GS605) are very cheap from Amazon at the moment and do not require any setup whatsoever.... having struggled to get Ethernet over the mains and wireless thru floor and walls, I know which 100% dependable route I prefer
OLD MAN ( Three Score + Ten and still going)

Preempting problems here- BT Home Hub-ethernet cable-Airport Extreme

OK- here is the story so far. Have a summerhouse needing broadband/telephone from the main house. It is 80 metres from the main house and so unable to use WiFi to connect to our BT Home Hub (white from 2006).
The problem we needed to overcome is the distance involved and so laid a telephone cable and an ethernet cable.
First of all the ethernet connection to the BT Home Hub:
It connects fine to the BT station and runs down the garden in its "communications pipe" with the telephone lineto connect the iMac to the internet.
BUT when we tried to reconnect the Netgear (so that the laptops could be used down at the summerhouse) which once worked fine with all the MacBooks etc to this set up it refused to work.
So I dusted off the Airport Extreme and wonder- can this be made to work as a wireless router at the end of an ethernet cable plugged into a BT Home Hub (white)?
Then- does anyone have a clue if there is a phone system in the UK which permits the transfer of calls and intercom usage between handsets where the distance is too great for handsets to communicate wirelessly? Ie use the telephone line? I have an iDect system (swish bit of kit) and can make the handsets communicate with each other as long as they are within range of each other, just not when one of them is down at the summerhouse. Anyone got a solution?

Thank you for that. I understand that if I don't do this the Airport Extreme will keep trying to take over the job, right?
As it happens I haven't got an Admin Utility in my Utilities folder. I have AirPort Disk Utility and an AirPort Utility. I am on Tiger?
OK- having checked the Airport out via the ethernet cable (and without) it is fine- it was once set up as our wireless router (in the chain after a BT Voyager or something like that, one which requires a wireless box if you wanted to use it like that). The computer could see it (and was even connected to it wirelessly at one point) but only one light was ever on on it (the centre one) with the other two flashing intermittently.
At the moment the AirPort has had to be turned off because the BT Hub was not assigning IPs and anyone who came to join the network for a new session (considering we are running 4 Mac laptops...).
What now?
:O

Home Hub Ethernet problem

I have the old white Homehub with software version 6.2.6.E
I have been having an intermittent problem which is now happening everyday.
My homehub is left on the whole time. During the day laptops can connect to it with wireless. When I come home in the evening and turn on my PC, which is connected to it by ethernet, the PC does not connect. It does not see the connection. If I turn off the Homehub and then turn it on again then, when the Homehub has settled down the PC does connect.
I think that the Homehub must be at fault. The call centre suggest that my Ethenet cable or my network chip are at fault. suppose that I can change the cable and see if it makes a difference but has anyone come across this problem before? What is the likely cause?

A few things to try:
When your wired PC fails to connect, open a command prompt and type
ipconfig
The IP address should be 192.168.1.xx
where xx is a number between 64 and 254
If you see
169.254.x.x
then this is a private address and eiether your computer (probably Vista or XP)
has failed to receive a DHCP address.
If you see network unreachable or 0.0.0.0
then this is also a network failure.
You should be able to simply unplug the ethernet cable, wait 10 secs
then reconnect or at a terminal
type ipconfig /renew
Do you shut down, hibernate or put the wired computer on standby?
Also what version windows are you using?
It could be a power management issue, that the ethernet card is in sleep
state and not properly initialized.
If its Vista (which is slow anyway) then it could be a number of issues
You can also try using the alternative ethernet port of the white home hub

Home hub 3 keeps disconnecting ethernet device

I have a home hub 3 and a iomega home media network hard drive which is connected via one of the ethernet ports on the home hub. On my old Home hub the device connected fine however on my new home hub 3 it connected at first for a day and then disconnected and will not connect again. I menetioned this to the infinity engineer who surgetested I could have one of the older Hubs or it had faulty ethernet ports. I have tryed chaning the ethernet port, but when I look at the advanced settings of the hub and look at connected devices it reports not connected for the Iomega drive. How do I log a fault call to get a replacement hub, or can I force a firmware update. mine has version V100R001C01B031SP09_L_B.
Please tell me how I can log this online so I do not have to ring India again!
Yours
Andrew

No problem about the delay in replying, as you put my name in the text of you message, I got an automatic alert
Yes, the problem with the Ethernet ports is in this thread.
http://community.bt.com/t5/BB-Speed-Connection-Issues/HomeHub-3-LAN-speeds-only-10Mb/m-p/238589/high...
The long term answer would be to connect your own Ethernet switch to the GigE port, and not to use the other ports.
I am not sure if the HH3 issue will be solved, as I suspect its a hardware design issue.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3: ethernet & wireless connections from i...

I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
Scenario 1
I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
Scenario 2
I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

Home Hub 1.0 Ethernet port 2.

I have my PC linked to Ethernet port1. Im trying to plug my xbox into Ethernet port 2. But it doesnt work. I swaped the around and the xbox worked fine. Please Why doesn't Port2 work or how do i get it to connect??
thx.

There's an issue with port 2 on the early home hubs - it tends to go to sleep. Apparently PCs generate enough traffic to keep it awake, but other devices may not. That's why a BT Vision box should always be plugged into port 1.

Xbox 360 / home hub 3 ethernet speed issues

Some advice/help needed please.
I've connected by xbox 360 (slim) to my home hub 3 via Ethernet but it is connecting at random speeds.
Some days it connects at 100mb (which I would expect it to connect at), other days it connects at only 10mb!
I've tried using different ports on the back of the hub, making sure nothing else is connected but sometimes to no avail.
I know the xbox is 10/100 compatable and tries to connect at the fastest speed available but I just don't understand why sometimes it connects at 10mb and everything I try it refuses to connect any faster!
It's not like a pc where I can go into the network adapter to try to force connecting at 100mb.
Hope someone can help.
Thanks

Hi Darrenjeff,
Thanks for posting. Sorry you're having a few problems with your upload speed. You might find the answer here but if that deosn't help the next step might be to have a look here .
Cheers
David
BTCare Community Mod
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Home Hub 3 Gigabit Port/Ethernet 4 Not Working

Just before christmas time the gigabit ethernet port on my home hub 3 stopped working.
I tried other cables and there is no connection whatsoever between the gigabit port and other devices, but the other three ethernet ports work fine?
I had it so a cable went from the gigabit port to a gigabit switch which then distributes around the house.
Obviously i'm now using the standard 10/100 ports on the home hub 3 which is fine as the only wireless devices (which would go through the gigabit to the home server) is a laptop.
I was just wondering what would cause this single port to stop working, and if there is a possible fix or if i need to get a replacement hub?
Cheers.
Solved!
Go to Solution.

Try a factory reset of the home hub 3, and if it still does not work, all you can do is ring the helpdesk, and ask for a replacement.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work. When there is only one device, there is no issue.
Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Issues with Gagabit connection on BT Home Hub 3.0

I did post this is the BB Other Forum, but got no reply, maybe someone can answer it in this one.
I have just received a BT Home Hub 3.0 to replace my old HH 1.0
I have connected the hub up and 'assumed' that if I plug port 4 into my existing gigabit home network everything would work simple. However this is not the case.
My existing ;working' home network has the following
1 x PC
1 x Laptop
1 x N.A.S
These are all connected by a 5 port Netgear Switch (GS605) they all have the yellow light to say they are at gigabit speed.
When I plug the HH 3.0 into the swtch, the light only comes up as orange (100mps). I have tried changing cables, but still the same result.
However, if I connect the PC directly to the HH 3.0 then my Local Area Connection says it is connected at 1.0Gbps.
When connected to the switch, my connection through the HH 3.0 is very slow, but when connected directly to the HH 3.0 it is running at speeds I previously had.
I have disconnected all items from the switch, powered down the HH 3.0 and connected it on its own. The yellow (1Gbps) light flashes for a while and then changes to orange.
Can anyone advise?
Regards
Trevor

I have tired connecting just the HH 3.0 to the Netgear Switch with cables that I know work at 1 Gbps and into all the ports. Resetting the HH 3.0 on several occasions.
Each time the light flashed yellow and then turned to orange. I know the switch works as I have green lights when known Gbps items are connected, eg, PC, Laptop and NAS.
When I connect my PC directly to the HH 3.0 in the Gbps my network connection comes up as 1 Gbps.
It is just when I connect the HH to the switch.
When I go to the Home Network setting on the HH I have the following. The hub is connected to the switch on ethernet port 2
PC connected at 1000 Mbps (directly to the Gbps on the home hub)
BT Vision connected at 100 Mbps (directly to port 1 on the home hub)
Laptop connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
NAS connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
Any further ideas?
Regards
Trevor

How to connect a BT Home Hub V3.0 Type B wirelessl...

On my network I have a BT Home Hub (version 3.0 Type B) as the main router. I also have an old BT Home Hub (version 1.5) lying around. The router is located in the study and I hope to set up the spare home hub as a wireless repeater in the lounge next to the study. This would allow me to give a Sony TV access to the internet via an Ethernet cable connected from the TV to the wireless repeater.(By the way the Sony Wi-Fi dongle costs £70 and the reviews on it are awful.) Any thoughts on how to do this? Some clear concise instructions would be very useful.
Solved!
Go to Solution.

imjolly wrote:
From memory you can't connect them wirelessly
That is correct, you cannot do it.
Broadband extenders would be a much better idea.
http://www.shop.bt.com/products/bt-broadband-extender-500-kit-8W3T.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How to use Home Hub 3 as a 2nd router(access point...

Hi guys hope you can help; I am trying to add my Home Hub 3 as a 2nd router (ie an access point) to my home network and struggling.
What am I trying to achieve.
I have a fully functioning home network which is working great but the wireless range does not extend to the room above my garage, some distance away from the main house. I currently service it with an Ethernet link from my E4200 router, via the mains wiring, to link to a PS3 there. But I want to extend this to have a wireless network in the remote room so I can link multiple devices - rather than spend more money, deploying a 2nd router which I already have is preferable.
What have I got.
I have a Linksys E4200 router (nice piece of kit) attached to my ADSL line via a Belkin N1 wireless modem-router set to “modem only” mode (I was using a DSL modem until yesterday but that went AWOL and digging out the Belkin router I saw that it had a modem only function – and it/they worked first time )
All of my gear in the house is attached wirelessly to the E4200 which is delivering circa 11.5mbps from a maximum of 12.5mbps for the line measured by BT onsite. So all is fine there.
What have I done to try and use the HH3
Linked an Ethernet cable between one of the Ethernet ports on the E4200 to a mains plug.
Linked an Ethernet cable from a mains plug to one of the Ethernet ports on the HH3 router.
Ie as the PS3 was linked.
3. Switched on the HH3 router: the power light is solid blue, the wireless light is solid blue, the broadband light is off
4. Connected my laptop to the HH3 network and loading up a web page on IE9 displays a web page from bthomehub.home/etc etc with title BT Home Hub and a message “Can’t connect to Broadband”. It is the start of a self- diagnostic routine. Answering all the questions I eventually get a Home Hub Administrative Home Page displayed.
Is there a quicker way of getting to this admin page??
5. I switched off DHCP
I changed the IP address from 192.168.1.254 to 192.168.1.200 as this seems to be what the other threads on this subject did.
When I went to apply the change a message came up telling me that I might not be able to access the HH3. I ploughed on disregarding this and needless to say I could not then access the HH3 via the web interface and trying to access a web site nothing happened.
6. I did a hardware reset on the HH3
7. Going through the motions again, when I got to the admin pages again, I switched off DHCP and this time left the IP address alone, ie 192.168.1.254.
When I went to apply this I got the message
“After changing these settings you will need to renew the IP address of all devices connecting to your BT Home Hub. Please follow the instructions provided with your devices.”
I applied the change – but have not yet done any fooling around with IP addresses on my laptop because I don’t want to start mucking around with my laptop
I then tried to access a website, and failed, but on this occasion rather than nothing happening, the Home Hub website came up again displaying the error message page.
And that is where I stand. All looks so easy when reading other threads on this and other forums but it is not working for me.
Any help greatly appreciated.
The IP settings on the E4200 are
IP 192.168.1.1
Range 192.168.1.100 to 192.168.1.149
Also connection type on the E4200 is POE not POA – as far as I recall that is what it needed to be to connect to the DSL modem and work.

Thanks for the speedy reply!
I have actually came across this page before - I seem to hit a snag when I connect the repeater hub (my HH3). As outlined, I have at all times kept the repeater hub connected via ehternet into one of the regular LAN ports to my main HH5.
But when I connect my laptop to the repeat hub (HH3), I am actually connected to the internet somehow (I assuem using the HH5 network) but under my network connections it says I am connected to the HH3. As a result, when I go to the homehub settings page 192.168.1.254, it brings me to the main HH5 settings page and not the repeater HH3.
According to the instructions it says I should "Ignore the not connected page", but I am connected and I cant seem to alter any of the settings on my HH3 while it is connected to the HH5.
Any other pointers?
Thanks!

Time Capsule won't connect to BT Home Hub

I have just moved house and have set up a new BT Home hub today.
The internet is working as is the wireless printer but I want to be able to connect the Time Capsule to the BT internet network in order to make back ups.
I have gone through Airport Utility and downloaded the 6.0 software but it is still not connecting.
Any ideas on where I am going wrong? Do I have to create a new netowrk?
Any advice is appreciated.
Thank you

Connect to the homehub directly so you can download the utility.
http://support.apple.com/kb/DL1482
Once you have it downloaded.. plug the TC directly into the iMac by ethernet.. No other connections.. no wireless on the imac. Turn it off so the only active network is ethernet.
Press and hold the reset for 10sec. When the TC restarts it should come up on the iMac at default settings..
Start the manual setup on the 5.6 utility.
Go to internet tab.
Go to connection sharing.. select off bridged mode. Update the TC.
Then plug the TC back into the home hub.. it should now be accessible by ethernet or wireless from the imac.
Post the details of homehub IP and TC ip if it doesn't work.

How to set up time capsule with BT home hub 4.0 & Openreach

Idiots guide needed.
My TimeCapsule (year old model) had been running well from my BT Openreach box (without using the Home Hub 4.0) but recently had issues with connection dropping - BT said they've sorted out their end and can't see any remaining issues and can't offer me any more support if I'm not using the Home Hub 4.0
I reset the TC to run straight from the Openreach Box still have issues with wi-fi dropping in and out (both on ethernet and wi-fi).
Can I:....
1) set up Time Capsule running from BT Home Hub 4.0 which itself runs from BT Openreach white box (thus continuing to get support from BT)
or should i go back to
2) Time Capsule running straight from BT Openreach Box
Can some one post an idiots guide to either option?
Other stuff that may be important.
Macbook air running Yosemite (mid 2011 model)
Apple TV
Airportexpress
Time Capsule
2 x iphone 4s
Kids PC
Ethernet and wifi for above - I generally run everything hard wired via ethernet.

The easiest and sure way is to use bridge on the TC as the method of connection. The TC then becomes a device in your network and gets its IP from the main router that I presume BT supply.
Method is,
1. Plug the TC WAN port into the BT supplied modem by ethernet.
2. Plug the computer you are using for the setup into the TC by ethernet.
3. Run the airport utility .. go to internet tab on the top menu..
In the bottom option, Connection Sharing choose off (bridged mode)
4. Go to the wireless page and setup wireless connection as you like it.. using whichever band you want. And make sure security is set to the highest setting, wpa2 personal. Put in a decent wireless passkey.
5. Press the update and fix whatever else the TC will show as needing fixing.. usually security stuff.
6. You can then disconnect the ethernet and connect by wireless if you want. Any port on the TC will now be a LAN port, including WAN.
This is assuming BT supply a wireless router with built in vdsl/other type of modem. If so you normally will not be able to bridge the modem, unless BT are using pppoe authentication which they haven't in the past.
If you really need to use the TC as a router then you will need to work out an alternative method. You can double NAT by placing the TC in the DMZ of the BT router if that is an option. It is not without issues in general.

BT Home Hub Ethernet

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