BT Infinity Cabling

Hi
I had BT Infinity installed a couple of days ago.  It was the engineer's last job on a Friday and he was running late, having arrived about 10 minutes before the end of his shift.  The installation involved running a 2-pair Cat 5 cable from the master socket to an upstairs room.  Due to time pressures, the engineer wasn't interested in discussing the options, he just wanted to lay an extension data cable.  There already was an existing phone cable but obviously that wasn't Cat 5.
BT Infinity only requires a single pair of wires so there's a spare pair in the new cable.  The phone extension also only requires a single pair to connect as the bell wire is not needed.  Will there be any problems using the spare Cat 5 pair for the phone socket? (I will then be able to remove the phone cable and just have one cable from the master socket not the present two).
Regards
Richard Williams

You can use the spare pair in the cable for telephone use. If the engineer fitted a new socket with an rj45 connection with two plastic strips beside like this id recommend getting a small bt type keystone jack like this and fitting it next to the modem connector in the same socket. Quite simple to do and ive just done something similar in my setup.

Similar Messages

  • Infinity cable, can i buy a new one?

    Hello, being very clever i upgraded to infinity, had it instaled, decorated and hid the cable. Was great idea until one of the kids decided to hoover (shock) pulled the PC away from the wall and the black cable comes out of the grey connector in the rear of the white openreach box ARRRRRR have done a bodge with an old thin multi cable connector but need a new cable with just the two inner wires! Have tride looking but cannot find one anywhere? Thanks for reading my waffle :-)

    Do you mean the grey cable that goes from your white openreach modem to your phone socket on the wall?
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    You can contact the forum mods here

  • How to get BT phones/infinity cabled into office b...

    I'm looking to rent a 350 sq ft' office in a larger building (old mansion house type). The landlord has downsized onto the ground floor and isletting offices to small business on the 1st floor, however they have removed the comms cabling from teh rooms. There appears to be a trunk outside in the corridor containing a multitude of phione wires.
    I will need a business land line number and presumably 4 or 5 extensions.
    Thing is the letting agent is as much use as a chicolate tea pot and no one's able to tell me where to start, so anyone got the suggestion?

    If this is an ex office building there should be 100s of pairs of telecom wires going into a basement dp.If all the wiring has been left at least in the corridors then its all down to whether that cable has ben cut and removed by the renovaters that leads down to the basement DP which could be a large terminated box or even vertical steel frame.depending on how big the business was in the building. Have a look in the basement.                                                           

  • Cable rquired for Infinity

    My master socket in in my loft with feed from street which is overhead.  From my master socket, I have several sockets wired with Cat3 cable.  My current router is connected to one of these.
    My question is: What would the route for the Infinity cable be to my master socket? Would it also be overhead? Also would my router location have to change or would it continue to be at current location connected to the master socket by Cat3 cable?
    Any advice would be appreciated as I do not want to ‘sign up’ only to find that cabling would be an issue or that Open Reach would not run the cable in an acceptable maner.
    Thanks

    Hi Dale8787,
    THe engineer can run an extension kit up to 3 metres I believe so that you can have your Hub further away from your main socket. 
    I think this is correct but i'm sure someone will correct me if I am wrong. 
    Dominic

  • Master Socket - Modem - Hub/Router cabling

    BT sales (and I tried to get through to their technical support) have unfortunately not been able to answer the question. Due to the layout I will need to lay the data extension cable from master socket to modem up the wall and under the floorboards upstairs, which the engineer will not do. Please can somebody confirm the below are the correct cables : 1. Master Socket <----- RJ11 male to RJ11 male ethernet cable (6 pin, 4 connectors) -----> Openreach Modem 2. Openreach Modem <---- RJ45 male to RJ45 male ethernet cable -----> Hub/Router

    If you do go for Webby's suggestion on the Homeplugs get the 200Mbps type or faster.
    http://community.bt.com/t5/BT-Infinity/BT-Infinity-Running-Internal-Cable-V-s-Powerline-Ethernet/td-...
    I'm having a look for cable posts.
    Here is one confirming type from Dean a BT Forum Mod.- http://community.bt.com/t5/BT-Infinity/Wall-to-modem-extension-cable-AFTER-install/m-p/325391#M17980
    I'll look for some more and add as an edit.
    http://community.bt.com/t5/BT-Infinity/ethernet-cable/td-p/391177   cat 6e cable   "Yes, its just a higher grade with foil screening."
    Deltaflyer wrote "from the homehub to modem, any decent cat5/cat5a/cat6 cable will do. as for the rj11 cable to phone socket, if you know a good i.t. guru, he could knock you up a cat5 cable with rj11 connectors at each end to your specific length, or, if you don't know an i.t. guru, you could scout the net for the cable. I use such a cable and it is far superior to the one supplied by bt.
     Also, if you feel competent & have the tools,you could do it yourself. i posted howto do this previously, so a quick search with my moniker should find it"
    http://community.bt.com/t5/BT-Infinity/Question-re-Ethernet-cable-going-from-HH3-to-Modem/td-p/34928...
    And in Rottie's reply there is a link to some cable with connectors.-
    http://community.bt.com/t5/BT-Infinity/Cabling-question/td-p/379441
    Please Click On any Text in Blue as that automatically links to information.
    PC (NDEGR)

  • What will OR engineer do to install infinity?

    I got my HH3 today.  But i've set it up on my adsl because i dont want them touching my pc.  No need for a CD!  I'm going to be at work, with my wife in when they instsall infinity.
    So what will the engineer actually do and need access to?  The infinity cable reaches where i've put the HH, there is power available, though how long is the power cable for the OR modem?
    What will he use to test the line?  His own laptop?

    bbcol wrote:
    I got my HH3 today.  But i've set it up on my adsl because i dont want them touching my pc.  No need for a CD!  I'm going to be at work, with my wife in when they instsall infinity.
    So what will the engineer actually do and need access to?  The infinity cable reaches where i've put the HH, there is power available, though how long is the power cable for the OR modem?
    What will he use to test the line?  His own laptop?
    Hi bbcol,
    The power cable for the OR Modem is 3 metres long, and the engineer should ensure that Infinity is working on one of your machines. He does not need to install any software if you do not require it. 
    [edit]
    If you have a look at the video here:
    http://www.productsandservices.bt.com/consumerProd​ucts/displayTopic.do?topicId=29023 it will explain what happens.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • BT Infinity speeds not reaching the quoted through...

    Hi, I'm after some collective advice (and maybe even some help) on my BT Inifinity connection.
    Firstly the facts:
    I live roughly 682m (in a straight line)/1.3km by road from the local exchange.
    My BT INFINITY Cabinet is roughly 0.48km on foot (possibly twice the distance when taking the copper cable length into account).
    On ADSL 8mb: IP Profile of 7mb with a throughput of 6.95mb maxed with Hub 2 sync'd at 8mb.
    On ADSL 2+ 20mb: IP Profile of 17mb with a throughput of 16.5mb ish with Hub 2 sync'd at 19mb (BT Quoted me 13mb on the broadband checker)
    (I Know ADSL is a whole different kettle of fish compared to Infinity, it's merely an example of how well my line copes with broadband)
    On 20/09/11 I had BT Infinity installed. The Engineer didn't tell me what speeds to expect but I knew from the conservative BT Infinity checker i should get at least 32.7mb (DOWN). My upload is maxing out at just over 8mb (quoted at 6.6mb by BT). I showed the engineer a speed test i did then and there with him in the room - the results are as shown: (35.8mb Down and 8.14mb Up)
    http://speedtest.net/result/1492182858.png
    I was chuffed, even more so when it rose by the end of the day topping out at just over 36mb with the same upload speed. http://speedtest.net/result/1492351342.png
    3 Days later my connection dropped and my throughput was showing as 32mb. I put this down to the DLM as i was still in the 10 day training period. But since then it hasnt changed and my IP Profile has been set at 33mb. On day 11 i power-cycled the modem and then the home hub but still no luck. 32mb is by no means nothing to be snuffed at but it seems speedtest.net is showing my speed wrong as i found out when running a test on BT Speed Test which showed me my Ip Profile of 33mb, but only acheiving a throughput of 30mb! So much for the "Your download speed should be: 32.7Mb". 
    So, i don't know if my initial higher speeds where my true speeds given that my line is very stable or if what i'm getting now is the best i can get and i got my hopes up for thinking i could still get much better than what BT quote me.

    Update:
    Short Version: There was a 10v surge on my line that was causing my connection to be unstable.
    Result so far:
    http://speedtest.net/result/1528755806.png
    http://www.pingtest.net/result/48425777.png
    Long Version (Probably TL;DR so i apologise in advance):
    Last friday I accidentally yanked the power lead out of the vDSL modem while trying to replace a dodgy Ethernet cable on my wife's PC - The Home Hub 3 is on top of her desk with the OR modem mounted on the wall above it.
    As quick as i could i plugged the power back in, and it proved to be a godsend. My dsl light would flash, go dim and it would do it a few times before going solid green for about 10 seconds and then it would repeat. After a while I phoned Technical Support, who diligently read from their script and got me to check all the cables including the RJ11 from the modem to the phone socket - all while the dsl light was doing it's thing. It was irking me cause i had already gone to the trouble of diagnosing the cables and i knew it had to be one of two things; Either my line or the OR Modem. I perservered with the Inidan lady I was speaking to (She was being nice to i'll give her that) before she ran out of tricks and escalated my case to BT Wholesale and would contact me in 1-2 days to see if my connection was working.
    Annoyed that she was about as much use as a silent movie to stevie wonder, i went back to trying to get my modem to connect which only got worse when the hub wouldn't recognise the modem being connected. The broadband light would come on as a steady orange after a failed connect attempt, but no PPPoE activation. I thought "great now my hub has gone up the tube".
    Eventually after 7hrs i had enough, i unplugged both the hub and modem and took a five minute breather. I then started with the vDSL Modem, plugged in the RJ11 lead and plugged the power back in and low and behold, after a few tries the dsl connected. I gave it a minute just in case my modem was giving me false hopes. After seeing it had successfully connected i then plugged in the Hub and let it cycle through to the orange broadband light at which point i connected the infinity cable and got it all working again. I had reconnected at 30Mb/8Mb and thought the nightmare was over.
    Next day (Saturday Morning), my modem had dropped to 22Mb/8Mb with an IP Profile of 24Mb and figured this was normal seeing as i spent 7hrs without any connection. I held my tongue and put up with it for the rest of the day.
    Sunday Morning my modem had dropped again and  reconnected at 20Mb/8Mb with an IP Profile of 22Mb... i was not happy and i still hadnt heard back from BT. Fortunately i got a call from BT Wholesale who then asked me what the problem was (an Indian guy this time - do we not have UK Call Centers anymore???) and so i told him, and through his thick accent i manage to discern that he had booked me an Engineer for the next day (yesterday).
    Engineer turns up - A quiet Indian guy who asked me what was up and told him, and while he listened he acted like he just wanted to get done and go. So i left him to it. Credit where credit is due - he did a line test (both socket and test socket) and didn't find anything wrong and said he would go the cabinet and have a look see. It turns out there was a fault with my line but he was almost done for the day and passed it onto another engineer who was actually quite chatty, polite and a joy to talk to. He knew what was wrong and confirmed it with me, plugged a test device in to the phone socket and shot off to do his thing. 10 minutes lates he comes back and does the line speed test with his gadget (i have no idea what its called). While talking to him to he showed me what the gadet was doing and showed that my line is capable of 44Mb/15Mb - lolled. He told me i can get the full 40/10 but i didnt hold my breath. He told me what he was doing next and what would happen every step of the way. he rang me to tell me my IP Profile had been reset and it did right as i was talking to him - he was even curious as to what i would get. He told me it would take a while for my speed to increase and happy as pig in smelly stuff i thanked him whole heartedly and waited as i was still stuck at 22Mb but i had a ping of 21 on speedtest.net... i new my connection was vastly improved. Pingtest showed a ping of 18!.
    Today (tueday) still working and as i found out the hub 3 has this problem of not updating the speed. I had to go into the settings and "disconnect" the home hub but NOT the modem and reconnect and low and behold fast internet again. 37.5Mb/8.2Mb with a download speed of a steady 4.4mb/sec topping out at 4.5Mb on occasion and spiking sometimes at 4.7Mb/Sec.

  • HH3 and BT Infinity 2

    Yesterday I was upgraded to BT Infinity 3.  Before then, I had normal broadband (with only 2.5 down...).
    I am around 300 m away from the local exchange cabinet, and I've been estimated speeds of around 54 down and 15 up.  The engineer tested the line directly after connecting the OpenReach modem and recieved a speed of 64 down and 13 up.  I have read on BT's website that there is a stabilisation period of around 10 days when the exchange cabinet and BT tests the speeds on my line to determine the best download speeds with minimal error.  Having said that, should I be concerned that the broadband "drops out" i.e the internet connection is lost?  I reset the HH3 this morning and got around 30 down, but since then the speeds have dropped further - am I being impatient?  
    (Note: the speed tests were conducted wirelessly, which will be slower than using a RJ45 cable - but I am completly mobile and in all fairness, there is no point in having a wireless router if I can't use my laptop or an ipad wirelessly...)
    Also, I've heard that the HH3 is not the best router around.  I would like to use a Netgear Router, which one would be the ideal one to use for someone who watches BB iplayer et al. and surfs the webs and checks emails?  In regards to configuration, can I replace the HH3 all-together and just plug the red BT infinity cable into the Netgear router (whilst keeping the OpenReach modem), or do I need to keep the HH3??
    Thanks for your help,
    Jay.

    Jay_W wrote:
    @ ray_dorset = when I say "drop" I mean two things (should have added that in to my OP for clarification).  Sometimes the speed itself will drop to as low as 512 kbps (as expected); but sometimes the wireless connection itself is lost.  Now, losing the wireless connection does not happen on a frequent basis, this is the second time it has happened so I am not too concerned about it.  I do not intened to get BT vision, so I am considering replacing the HH3 for a Netgear Router.
    @ gg30340 = when you posted saying that the Netgear Router must be comaptible with BT Infiinty, am I right in saying that BT Infinity uses VDSL2 and so for the Netgear Router to be compatible it must be DSL?  Using a Netgear Router that is ADSL2+ WON'T work?
    That's good news actually, as long as it's just a wireless problem then changing the router will be a good solution. But note, to replace the Homehub the router must come with a WAN ethernet port. A "DSL" router does not guarantee that - you need what used to be called a cable router which has a WAN Ethernet port that you connect to the modem with an ethernet cable.
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • HH3b no longer working as a repeater

    So after 8 weeks of my HH3b acting as a complicit slave to my HH4a and delivering wi-fi across the house it has stopped working.
    I've reset both routers and set them up again as per http://forumhelp.dyndns.info/wireless/hh3link.html but no joy.
    I've removed the Powerline adapters from the equation - still no joy
    I've reset the HH3 again and plugged the Infinity cable straight into and it delivers a wireless broadband signal so I think the router is fine
    It just seems that the HH4 has fallen out of love with the HH3 and they won't speak to each other.
    Does anyone have any ideas?
    Thanks

    Thanks for your reply redeye.  
    I had a similar thought, does anyone know?  You would think others would be voicing similar problems.
    I tried setting up a 2nd HH4 as the "slave" yesterday but with no luck either.  Final plan is to set-up HH3 as master and try to establish HH4 as the slave but I'm now holding my breath
    Am almost completely resigned to having to get a Netgear Universal Wi-Fi Range Extender.  Anyone got any experiences of using one? 
    Thanks

  • Advice needed for alternative to HH3 adsl

    Hi all 
     I am having problems with my HH3 and need to replace it 
     I am looking for an alternative  such as aTP-link
    My needs are quite simple but it must have a good WiFi range I live in a fairly isolated rural spot and am not likely to be able to ever get infinity / cable in the near or even distant future so I am stuck with basic Broadband which I get quite a reasonable dowload speed of aprox 8MBPS
    any suggestions ?
    IE I want something better than HH3
    Regards 
     Mike 

    What about this one, its used by othe forum members?
    TP-LINK TD-W8960N 300 Mbps Wireless N ADSL2+ Modem Router for BT Connections  £26.99 Amazon
    Guide is here.
    http://forumhelp.dyndns.info/hardware/TP_link/wa89​60/adsl/td8960adsl.html
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Ethernet cable used to connect BT Infinity router ...

    Any help appreciated on the following.
    I'm moving the BT Infinity router (HH3) 10 metres from the Openreach modem and I require a longer Ethernet cable
    Do I require a crossover cable?
    Should I choose CAT5e or Cat 6
    And is a shielded cable recommended?
    Thanks,
    Iain

    Either a Cat5e or Cat6 would do. Cat6 is the newer standard and can carry faster connections. You require a straight through or patch cable not a crossover. The shielding on normal cables is usually sufficient unless you are laying the cable along side electrical cable or appliances.

  • Cabling for Infinity

    I'm currently on an ADSL2+ connection & considering a switch to Infinity & have a question about my internal cabling.
    I have a filtered faceplate that'll obviously get switched for a VDSL one , and as my router is some distance from the master socket I've run a cat5 RJ11 terminated cable from the master to the router with no loss of signal strength.
    Will that be suitable for Infinity which I believe uses RJ45 terminated cabling?
    It's really the RJ11 v RJ45 terminals I'm more concerned about as Cat5 should be more than enough for my expected 57meg connection.

    Infinity uses rj11 master socket to modem, and rj45 modem to home hub router.  You may lose a little speed by carrying the vdsl signal the extra distance over your old cable; potentially more loss for vdsl than for adsl.  It will effectively be a data extension kit.
    If feasible, put the modem near the master and run CAT5 cable to the remote router.  Ethernet signal will operate over the extra distance with no loss.  Many be awkward if you don't have power near the master, or if you are reluctant to replace either the old cable, or its RJ11 terminators.

  • Aluminium cable and Infinity

    I'm not on Infinity yet, but the Infinity checker telles me I'll be due on 31st December! My question relates to the cable from the cabinet to my home. I am assuming that the fibre optic cable only goes to the cabinet. I believe (having spoken with an ex-BT engineer who was employed when my estate was being built) that the underground cabling is aluminium rather than copper and that aluminium is very poor when it comes to broadband - hence my diabolical speeds at the moment. What I would like to know is whether the aluminium cable will render the change to Infinity pointless. At the moment I get around 1.5mbps - and that only since BT upgraded the exchange. Does anyone have experience or knowledge of this?

    Just as a guide. My line to the cab is aluminium (laid early 1980's). When I was having "issues" with my previous broadband, OR did some extensive testing. The loss to the cabinet was 9db, and then another 51db back to the exchange. So overall my line was around 60db loss. Add a noise margin of 15db onto this, and I was lucky to see 1 meg. The line to the cabinet was also very noisey, and so the DLM used to stick me at around 135k-160k for weeks on end, until I managed to convince someone to get it to re-train. Then I would get 1-3 megs, dropping to 1, and then back to sub 0.5megs.  I had lift and shift, etc, to no avail.
    Moved to O2 LLU, and was getting a very respectful 3.5 megs with a NM of 3db (got lots of disconnects, but no DLM to stick its nose in and drop to a "stable" speed).
    Now on Infinity, and I get 37.5 over ethernet (sometimes a bit more). Just great.
    Using wireless (and "g" as well!), I get around 20 megs, which drops to around 15megs when everyone comes home and starts up. But, in reality, makes no difference to my internet use.
    Very very pleased with the "uplift", and apart from problems which have beset the whole network over the last couple of weeks (not just BT), the speeds and stability have been wonderful. Can't fault it. Option 2, unlimited - brilliant.
    Oh yes, the best bit, 10 megs upload, and I get about 9meg, is just great. If you move photos and music around (I use DropBox for sharing preliminary mixes of locally recorded music), then life is SO SO much better.
    Cheers,
    Rob
    PS Have a HH3 type B

  • BT Infinity - Home Hub extension cabling

    Hi,
    I've been pursuaded by BT to upgrade from my current Option 3 to BT Infinity. However, my current Hub is in an upstairs bedroom while the master socket is in the hall. I want to keep these locations as I have 4 items connected to the Hub by ethernet.  I understand that the BT engineer will fit a new master socket and then run an extension cable (seems to be standard Cat5e) to the bedroom.
    However, my wife is adamant that she doesn't want cable clipped to her newly painted skirting. Is it possible to route the cable externally using Cat6? Failing that, can I connect the Infinity Modem/Hub to the existing (voice) extension socket using a snatdard microfilter? This BT page http://bt.custhelp.com/app/answers/detail/a_id/13727/c/346 suggest that this is possible, although presumably we'd lose some speed.
    I'm inclined to cancel the Infinity order, but when I rang BT they assured me that the engineer would be able to sort something out. Is this likely or am I wasting a day waiting at home?
    Cheers,
    Andy  

    OK, sounds like it's worth going ahead with the upgrade to Infinity. With luck I can pursuade the engineer to put the new master socket at the end of a voice extension. If not, I'll get him to wire up the new extension from the master socket in the hall to the hub in the bedroom but without nailing the cable to the skirting. I can then replace this with a pair of homeplug adapters.
    Also, yes I'd spotted that the new hub has only three Ethernet ports so I'll also have to add a switch - unless I go the homeplug route and get one with extra ports. I'd prefer to keep my four devices connected by ethernet - these are a PC, a NAS acting as a media server, a NAS providing backup storage and a media player running. I don't want to shift any of these to wireless as there are already at least 20 devices registered on the existing hub...
    Thanks,
    Andy 

  • Bt Infinity and cable install

    hi guys
    im having bt infinity installed on monday
    i wont be there, the mrs will.
    the master socket is by the front door, ill need the hub to be in the living room. as i have existing network cables located there that are in my present hub
    with the limited amount i can find out thus far, the hub can be in the living room, the engineeer will need to cable the master socket to the position, so the hub can be situated there. ?
    its not a massive run for a cable (about 10 metres), but it is a pain to do. its thru a hallway, past a doorway and round 5m of skirtingboard.
    my concern is that the engineer wont do the sort of job i can or will try and fob my mrs off with bunging it by the front door, which i dont want.
    i will do a neater , better job than he will.
    as such i want to cable it myself , ready for the engineers visit.
    so he can basically do what he has to do and use the cable i lay, thats in place.
    whatt im trying to find out is what cable that is ? im aware its not ordinary phone cable.
    can anyone advise me and do i need a plug on each end, if for example its a network cable >?
    or can he fit a plug to any cable i lay ?
    many thanks in advance for any help on this, i need to crack on with it this weekend , so its ready for monday.
    regards
    John

    I believe the cable between the phone point and the modem ‘belongs’ to Openreach in as such as they will deal with any fault on that part of the cable.
    The Cat 5 cable between the modem and the hub is ours so we can run it how/where we like.
    My modem is about 3 metres away from the phone point but the installer HAD to run it along the top of the skirting board as he couldn’t leave it trailing (for any future flooring changes) for guarantee purposes. The cable to the modem in much thinner than normal Cat 5 so it does look neat when done.
    You do know that the kit is a modem AND a hub an not a modem/router?
    If the modem can stay near the phone point then you can run what you like.

Maybe you are looking for