Bt ripped me off

I aaplied for BT infinity £7.50 a month rising to £15 due to start on 21/2/14.
I had my first bill on the 22/2/14 for £16 rising to £23
Somewhere along the advertised link I have been hood winked into having the more expensive version, this to me is little short of theft.
My old service provider cut me off on early attempted to get on line 4/2/14, AOL informed me that BT instructed them that the 4th was the cut off day, after loads of phon calls I gave up blaming AOL now I am not so sure.
So the first correspondence that I got from BT was on the 22/2/14 my first bill £16 that was when I complained officially.
I was informed that I had until the installation to check / amend my accounts details, that is rich when i did not even have a bill to looks at and was convinced the link I followed was for the £7.50 version.
IN MY OPINION AS BT WONRT AMEND MY CONTRACT I HAVE BEEN RIPPED OFF.
HAS ANYBODY ACTUALLY BEEN ABLE TO GET THE £7.50 VERSION ?
DOES ANYBODY HAVE CONTACT DETAILS OF THE OMBUDSMAN?

Hi ray13255,
Thanks for posting.
I've checked our email queue and we've got your details here now.  Once you get to the top of the queue we'll give you a shout to help sort this.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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    Message was edited by: Verizon Moderator

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  • Apple RIPPED me off!! 2 year old iPod 's battery is dead @

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    Hello volfan8907,
    Thank you for being a My Best Buy member, and thank you for coming to Best Buy to upgrade your phones.  I apologize that the experience was not what you had hoped for or expected.
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    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

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    NotSure wrote:
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    I got one of the agents to document if any of my devices do not work they will not charge me restocking fees but I do not know if there are any devices worth the cost this company charges. If you exchange a phone due to an issue covered by the warranty you will get a new phone in the first 14 days, and a refurbished unit after that.  As far as the cost, if you don't like Verizon's selection, then look at other carriers, or consider buying older phones used from eBay or the like. I have a MoTO phone that is 8 years old, can't do text messages and I have unlimited.  the data device and line is suspended and I pay $80/mo and I talk to friends with other carriers whohave complicated smartphones, unlimited calls and texts and data and they pay $90/mo. A basic one line plan with unlimited texting and 2GB of data on Verizon is $89.99 + taxes/fees.  I think the mobile hotspot capable data plans are $20/month more.
    what does a person who does not know the phones do like me? Research, and then play with the phones in store.  Also, buy your phone at a store with friendly staff who can help you get set up.  You may have to go to more than one. Are there any phones that are really worth going through a new plan and getting all set up, sign a new contract and have it be worth it? Maybe, how much do you care about the features and capabilities of a smartphone?  Enough to deal with some hassle and learning curve?  If not, a basic phone may be better for you?
    there has got to be som people here who can help an idiot like me.  I used to be satisfied with the MOTO basic cell phone and the MIFI2200 3G. it was awesome. I would go on a trip, take my MacBok Pro and HOOK IT UP TO THE MIFI AND JUST SURF THE INTERNET, FIND A HOTEL and that was it.
    I just need to know if this company is worth staying or should I go to a better carier like ATT Do some research about coverage and cost, and then make a decision.
    what is the phone that allows a person to hook their laptop to and suf without ot depleating my data allowance for the month? Any mobile hotspot use will come out of your data allowance.
    I am in need of big help.  thanks for any help and Merry Christmas.  I won't be getting a phone under my tree because nobody in my family knows what ssmatphones are worth it.
    should I cancel the data line I saved for the $50 NE2 or save it and get one of the new data devices?  if I should then that means none of the decent phones will allow me to use the phone as a data mobile hotspot or are there good phons that will allow me to use the phone for this purpose? I don't know if you would be better off with a basic phone + data device, or a smartphone with mobile hotspot.  There are advantages to both setups.  You can use Verizon's site to do some mock orders and see what the cost difference would be between the two options.
    I thought the Androids were supposed to be the next best thing.  is the Droid a good phone? There is a large selection of Android phones, and many people like them.  You'll need to read some reviews and play with a few to choose the one you may like.
    I need help big time and help with what is a good phone and if it is the iPhone 4S can I use that phone and have it be easy and use oitas a mobile hotspot.

  • I filed a complaint with the BBB of NJ for basically ripping people off! I wanted everyone to know this...

    I know in today's world everyone has a smart phone... Well I currently still have an old LG ENV VX9900 with the $50.00 prepaid unlimited plan. My charger recently broke and I tried looking for the charger at a few stores and realized this is going to be hard unless I go on eBay or Amazon. Well my friend had a good idea and gave me her old LG ENV TOUCH vx11000 instead of searching around for a charger. I called Verizon yesterday 2/18/2014 and explained to them about everything that happened and what I wanted to do. After speaking with 3 different representatives, they will not change my phone to the LG ENV TOUCH VX11000 because it's considered a smart phone! The phone was released in 2009 jerks!! How is that equivalent to an iPhone or Android?? It doesn't even have WIFI!! I just added money to my account a week ago and have service until 3/11/2014, they advised me if I want to activate the LG ENV TOUCH VX11000 I have to re-purchase another $50.00 plan and basically just waste the remaining time I have.. How is this fair??? I didn't want to change my phone because of boredom, my charger broke and a friend gave me another older phone that I can use. What is the big deal?? I paid for my services, what does it matter... The basic phone plan and the smartphone plan are both the same price jerks!! $50.00!! So I did what any person would do after this, I filed a complaint with the BBB of NJ hoping to get some justice for this. I don't see anywhere on their website (the prepaid section) where it states this that you cannot change your phone and have to pay more $$$. Verizon, this is another way of you scamming money from people because your so expensive for your contract plans and people are dropping you like flies, so you have to make the money up somehow!! Well, doing it like this you should be ashamed of yourselves!!

    On the Verizon website it shows different plans based off a smartphone or a basic phone.
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    Actually Verizon has more customers than any other provider and for every 1 they lose they gain 5 so Verizon is not hurting for money.
    The BBB will not be able to do anything because it clearly states there are different pre-paid plans for smartphones and basic phones.
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  • Rip audio off DVD

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    I got a star also and I guessed at half my answer... oh, where has quality control gone these days? Before you know it we'll all end up getting stars just for participating in a thread even if our answer is 180º out of phase with reality... We'll be just like kiddies in a baseball league (that's "rounders" to you, Rohan) who all get trophies even if they didn't win... What is the world coming to anyway??? Donald, man, you are contributing to the decline of civilization, one star at a time.
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  • After 11 years with Verizon, they are trying to get away with ripping me off... Edge program...

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