Hub for Broadband Talk

Hello, I currently have a BT Voyager 220V ADSL Voice Router for my BT Broadband service. I would however like to upgrade to a wireless hub such as the Home Hub 3.
However I understand there is no phone socket on the back and I will therefore lose my Broadband Talk service which I find useful. Is there a wireless hub available on the market that will still support BT Broadband Talk?
1066Man
PS. This is my first post so I hope I'm doing it right!
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A wireless access point (WAP) has an Ethernet connection to the Voyager 220V. Computers that do not have any built-in wireless cards, will need USB wireless adapters.
Here is an example of a WAP which I own, and works very well.
http://www.amazon.co.uk/TP-Link-TL-WA701ND-150Mbps-Wireless-Access/dp/B002YETVVE/ref=sr_1_fkmr0_1?ie...
and a suitable USB adapter for any computer without a wireless card. I also have one of these.
http://www.amazon.co.uk/TP-Link-TL-WN722N-150Mbps-Wireless-Adapter/dp/B002SZEOLG/ref=pd_cp_computers...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Is there a future for Broadband Talk?

I've just read that the BT Home Hub 3 isn't compatible with any of the BT Hub Phones and doesn't support BT Broadband Talk.
I like the features of BBTalk and I like the Hub Phones, but I don't like dialling out on a different number than I expect people to call me on, so I use my BBTalk number as my primary number.
If it's going to be phased out, then this will be a serious nuisance.
Solved!
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I just clicked on the Find out more link of the Broadband Talk Softphone section from the Broadband Talk configuration page and you get a Page not found message. :-(
I get it that new customers don't get BBTalk but I want qualification of the statement "If you ordered before this date you can still continue to use your Broadband Talk service."
Mods? Please!

Call charges for Broadband Talk

Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
According the the BT tariff plan (http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm) this call should be free.
I am missing something or am I being charged when I should not be?
Thanks
Steve
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ses2310 wrote:
Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
According the the BT tariff plan (http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm) this call should be free.
I am missing something or am I being charged when I should not be?
Thanks
Steve
Hi.
Unfortunately you are missing something I'm afraid. BBTalk is not the same as a normal landline and is treated as a different line - they each have different calling plans too depending on where you call.
The tariff plan you show
http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm
does actually show that the call you made will cost 11 x 7.95p plus any connection charge. At the very top if the page it shows that you need to pay the anytime plan cost of £6.20 per month. (My figures include vat)
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

How can I disable Broadband Talk

Signed up for Anytime Internet and calls, but when dialling out the hub phone uses the Broadband Talk number rather than the landline number which I'd like to use as I don't get charged on that line. Didn't ask for Broadband talk line for it to be the default one. Anyone know why this is and how I can disable it to use the landline number only? Thanks

copied from BT help pages
"To remove all Broadband Talk accounts:
Open an Internet browser window and type in http://bthomehub.home
When the BT Home Hub web page has loaded, click on the 'Advanced' link on the left hand menu.
The web page on the right will change. Click on the 'Continue to Advanced ...' link on this new page.
The BT Home Hub will ask you to enter your username and password. What is the username and password for my BT Home Hub or Voyager router?
On the left hand menu choose 'Telephony' and the right hand page will change.
On the new page scroll down until you see the heading 'Telephone Numbers'.
Below this heading you will see all the Broadband Talk numbers set up on your BT Home Hub. To clear the number from the BT Home Hub click on the 'Delete' link to the right of the Broadband Talk number. Repeat this until all the numbers are cleared.
Click on 'Apply' and close the Internet browser window.
You have successfully removed all of the Broadband Talk accounts from your Home Hub.
This will disable your broadband talk."
Alternatively you can dial "5" before each number, which will cause the call to default to your landline.
If you are never going to use the extra free number, then you ask BT to cease it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

What's happening with BT Broadband Talk??

When I joined BT some years ago I was advised to use BT Broadband Talk, as this was a VOIP service the calls made via BT Broadband Talk were cheaper than made via a landline (at least that was what they told me when they sold this to me).
Recently I found out that the call rates for Broadband Talk calls and landline calls are the same, but also that some of my calling plan features do NOT apply to Broadband Talk calls!!
As I have been using only my Broadband Talk number to make calls, I was just paying for calling plans while they were not being applied on my calls. I don't know when BT all changed this, but it looks to me like they are phasing out the whole BT Broadband Talk service!
Can anyone let me know what is happening with Broadband Talk???
(I guess I better use skype anyway...)

That's indeed what I thought but when I was chatting with a BT support person, this was what she told me (copied from the chat log):
"Quatta: Can you send me the international calling rates to Netherlands, Spain, Belgium and Germany when calling from the main line vs when calling from the broadband talk line?
Junaid : the prices are same if you call from land line or bt talk broadband i will tell you the charges bare with me
Quatta: Okay thanks - yes please send me the rates
Junaid : Netherland-2.50, Spain-2.50, Belgium-2.50 and Germany-2.50 all the amount is 2.50 pence."
After this i search the bt site to see whether BT BB-Talk had cheaper internatonal rates listed (as i did not trust this chat-reply) but no where on the site you find seperate BT BB-Talk rates for international calls. This chat happened on dec-7, 2011 - that's why i started thinking that BT is making this voip service less attractive so that their existing customers drop out on it and they can terminate it (as they already stopped taking on / promoting BB-talk to new clients). So don't think the cheap calls advantage is there anymore. cheers Rob

Remove BT Broadband Talk from BT Home Hub

Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia

Juliashaw123 wrote:
Hi
We've just changed the package we were on with BT, and have been sent an email explaining that we need to remove our BT Broadband Talk service from our BT Home Hub, else it willl effect our bandwidth.
The instructions in the email are for a Software Version 6.2.2.6 or 6.1.1.R, but we have version Software version 8.1.H.U (Type A).
Does anyone know what I'm meant to do? What is Broadband Talk anyway? We've never had a telephone connected to our home hub.
Thanks
Julia
Hi. Welcome to the forums.
What a strange request ... BBTalk certainly will not affect your bandwidth, and the service is ceasing in the beginning of 2014 I believe after a year's grace.
Either the email is a fake or sent by mistake. Either way, you can just delete the email.
BBTalk is a phone over the internet for users of hubs 1 or 2 on plain old adsl. These hubs had an attachment for a huib phone which was either included or sold separately. It enabled you to answer your normal phone line calls on it if set up, and to make calls over the normal phone line by prefixing the dialling with a 5. You had a different number associated with the hub phone, an 05xxx number or in most cases a number in the local area if requested.
These are called VOIP numbers.
The service is incompatible with BTInfinity or for newer hubs (3, 4 or 5) as these hubs are not DECT systems for cordless phones.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Broadband Talk Problem - hub faulty?

I have recently found several times that telephone numbers stored as Shared Contacts on the hub have disappeared from all the connected handsets. Also it seems that the call lists on the handsets are not being updated and stored. I've tried resetting everything to the factory default and setting up from scratch again, but the problem reappears. Everything used to work fine. I can't find any reference to a similar problem, all I can think is that the hub 2 has developed a fault in storing this stuff. I think the hub is still in warranty, can I get a replacement sent out?

You may be able to get a replacement hub, but the latest hub 3 does not support Broadband Talk or hub phones.
I am guessing that they are probably still sending out hub 2 replacements until stock is exhausted. There are quite a few on the second hand market
If you start a new contract, with the promise of a new home hub, then you Broadband Talk line will be ceased, as its no longer being supported for new orders.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Talk activated without asking for it, un...

Hi Everyone, I dialled the wife yesterday and she didn't pick up as she didn't recognise the number. After a little digging around and looking at the router settings, it seems broadband talk has been activated. As the only person in the house that can do this (nobody else has the hub password), and safe in the knowledge that I haven't activated it, I can only assume this has been done without my authorisation. The only thing I can think of is that recently a tech support guy from bt recently fiddled with the settings of the homehub while sorting out a wifi connectivity issue (the radio had stopped working, I think he performed a firmware update to solve it). I would guess that BB talk has ben active since, although I have no way of telling until I get a bill with the new number on it. Without spending the next few weeks getting frustrated banging my head against the wall named "telephone customer support", what's the best route I can take in order to have this removed so that my proper phone number dials out? I realise that people are still able to dial in on the old number. Many thanks, Tel.
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Hi and welcome
You can delete the BB Talk facility by going into the setup of the homehub.
1. enter 192.168.1.254 into your address bar of your browser
2. enter your password
3. Go to settings and then advanced settings
4. click on the telephony tab
5. You can then view the BB talk phone number shown against service status and then delete it
6. Click save
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BT Broadband Talk

I was aware that BT was stopping supplying the service to new customers, but just read that the service is planning on being canned in 2014.
As this was an integral part of the service when I joined and I do make use of the service, hence my renewals over the years is there going to be a replacement service for VoiP by BT ??
I'm aware of smarttalk and have used it occassionally, but this in no replacement for the additional effective second line service that BT Broadband Talk provides

Broadband Talk has caused a lot of problems for BT, especially when people were paying for unlimited calls on their landline, and did not realise that if they used BBT, the call package would not apply.
People did not fully understand the service, and many thought that the hub phones connected to their wireless network.
There were also reliability issues when the HH2 was introduced. With the introduction of the HH3, BBT was not supported anyway. Also with the advent of services like Skype, the cost of maintaining the BBT service, for the dwindling number of users, forced BT to rethink.
BT still supply VOIP services to BT Business customers.
Its still unclear what BT are going to do about the remaining BBT users. I would have hoped that they would come to some arrangement with a VOIP provider, to port numbers across, and arrange a discounted deal for a limited period of time.
I still use BBT, as it gives me the free evening calls.
BT SmartTalk does give some extra flexibility for customers with a mobile that supports it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Noise on broadband talk phone

Periodically I get severe noise when answering incoming landline calls on my broadband talk phones - outgoing calls via BB Talk are OK. Incoming calls answered on my land line phones are OK.When I reset the hub the problem disappears for a few days before returning.Have changed cables and all filters.problem only startedwhen upgrading from Hub 1 to Hub 2 - any suggestions please without reverting to Hub 1

Hi dido,
How many Hub Phones are you using, and what model are they? Have you tried testing the call quality by using a different handset?
Stephanie
Stephanie
BTCare Community Manager
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Renewal of Broadband Option 3/ Broadband Talk disa...

Where to start...
On Thursday we decided to contact BT about renewing our Broadband Contract for another year and enabling BT Sport on our Sky box. Sky had spontaneously offered a great deal to switch to their BB but we were happy with BT after having Option 3 and Anytime Broadband Talk calls for some years.
I did explain the reason why we had the package we did to the person on renewals. I am a carer for my mother who after a major stroke is paralysed and bedbound and has very limited communication. We need daily contact with hospitals, carers etc (hence paying for a 24/7 call package).
I explained we had just one phone. Not a landline phone. A BT 750 using Broadband anytime talk catering to her needs.
We were given a renewal figure, asked if we wanted to save money by paying line rental in advance - so I paid £141 for this purpose.
The lady tried to set up BT Sports using our Sky card number without success but said there was a procedure form to send to Sky to resolve this.
An hour afterwards I tried to use our BT 750 and got a message saying 'You cannot make or receive calls on this phone'. I rebooted our old hub, twice, without success then called BT. I had to use my mobile and used up all my credit. As a carer it is five days before I can leave the house to get more as carers give me 2 hours per week when they take over so I can go to shops etc.
In desperation as to what to do I tried pressing 5 (as you could do to get a landline call) - though, as I had told the person renewing us, we never used our landline as we paid for a 24/7 anytime call package on broadband so why would we.
This got a signal and I gambled on calling BT this way (hoping an 0800 number to be free even on the landline - as it was NOT free on my mobile).
It took almost 3 hours and countless holds being passed throgh about 8 different people around the world but nobody could fully resolve what had happened.
I was told that I should have had a letter about Broadband Talk ending (I had not heard of this or got a letter) and that renewals were now adapted to the same package on the landline. This meant we lost the broadband phone number alloted to us when we joined BT broadband from that moment of our renewal. This loss was never explained during renewal as it obviously creates massive problems for us. ALL our medical support (lots of it) have that broadband number and have used it for years - not the landline number we now discovered that we had to use for everything instead. I was told just to let everyone know as they would be unable to get hold of us now otherwise!
Worse still, whilst we had paid for Anytime broadband talk from the off years ago (our last bill was £142 for 3 months so not on a cheap deal) we now had a SEVEN DAY gap before they moved this to our landline. Why? Nobody had a clue.
So we were supposed to either leave my mum in danger by not having any way for medical teams to contact us for a week or pay for all these calls to notify them of the change of number before our 'renewal' kicked in a week late.
I kept asking why they did not just keep the Anytime Broadband Talk going for 7 days until the switch to landline (after all we were paying constantly for years and just renewing not a new customer) or apply the switch to Anytime on landline immediately. Nobody knew. Nobody could fix it.
One very fine chap in cancellations (after 3 hours we had had enough and wanted to quit BT for Sky) said he would try to fix it overnight and was very helpful. But his attempts to cancel and rebook simpy made things worse. I had to pay the £141 line rental a second time and after trying to get our Broadband Anytime number/calls back immediately (no) or our Anytime Calls on landline immediately (no again) we ended up with it being pushed back a further day to 8 days without a call package by this method!
Our BT 750 receives no incoming calls (even from those calling our 'new' number) and we can only call out from it by pressing 5 and (we assume) paying for every call to notify essential medical staff.
I guess we also now need to buy a new phone which is not fair on us as all we wanted to do was renew our broadband with BT!
Over two days on nothing has changed, despite more calls. It was suggested we pay for the calls and if charged argue it out on our next bill in October. As I had to give up my job to look after my mum 24/7 some years ago I regard all of this pretty horrific treatment by BT. We are not exactly rich.
To cap it all the order confirmation e mail has never arrived. Another 30 minute call via 3 people brought a promise it would be with us within 4 hours. That was yesterday afternoon. It hasn't.
Oh, and we now have a bill today that will come out of my bank by direct debit soon. This charges us both for landline - as we have not paid this, it says (despite paying TWICE the £141 advance savings rate) - and charges for the coming 7 days for our Broadband Anytime Talk package. The one they took away immediately from us leaving our phone useless!
You could not make it up
And it also charges us in advance for 6 weeks for our Anytime 'Evening and Weekend' calls on landline into August despite we having taken out an ANYTIME 24/7 call package for all the reasons I have explained to about 10 BT personnel all across planet Earth in the past 2 -3 days.
I am astounded that such chaos can ensue over what to me seems a simple request - to just renew the BT broadband and calls package that we have had for years for another 12 months.
As you can imagine I will take a huge amount of persuasion to ever trust BT again.
Can anyone help, please?

Thanks for your kind replies.
As explained above (Sorry, I know it is a very long post so too easy to miss) we renewed EXACTLY the same calls package that we have always had - which everyone I spoke with confirmed. So we should have Anytime Calls - as that is what we have always had, and paid for (£6 something or other pm was quoted to us when confirming our order).
Even if this had been just transferred from Broadband Talk to Landline we would be able to manage.
Problem is they AXED the Anytime calls off Broadband instantly (without telling us) AND then set a start date of next Thursday for the Anytime call packageto start on landline. Leaving us high and dry for a week.
Nobody could explain to me in all my calls to BT customer services why they did this - especially knowing we were a long term BB talk customer with clear needs for no break in our calls package. Particularly having to notify all the medical staff that the phone number they had for us no longer worked because of a decision from BT to axe it. Without us giving them the number BT have given us now these medical people are all out of touch. And if we call them to tell them of this enforced change then we have to pay because BT have taken away our call package for the next 7 days.
The person who really tried to help us (Andrew - a gem) did his best to get the computer to put our Anytime calls package on landline immediately. But all he succeeded in doing was putting it back to next Friday!
I have checked recent usage and we WERE charged for the one call I made on Friday to urgently notify the local carers. It is already on our next bill alongside the sums for our 24/7 Broadband Talk calls package which they also want us to pay for until next Friday after they took the thing off us last Thursday!
They are only applying free weekend calls - it seems - and as they have twice failed to send the e mail confirmation of our order I suspect this is all they are giving us - despite the fact every BT person I spoke with said we were getting Anytime calls, citing the £7 pm charge for this and despite that being what we had before, what we asked to be renewed and what we absolutely need as I told people over and over at BT.
Doctors, carers, etc need to be called during the day - hence why we have always paid for the Anytime calls package.

Broadband Constantly dropping since Broadband Talk...

Firstly - if anyone from BT reads this and cares about customer service and support, get a grip it is the worst support I have ever had the need to contact!
Two weeks ago I finally swap my fully working and stable Netgear router over to a Home Hub, with the intention of getting rid of my Vonage VOIP service (which works a treat, but costs!) and use the Broadband talk service. The hub and phone arrived on the 10th (I think) and plugg in and all worked well ... however it would seem that I did not have the required broadband talk number and password. It took nearly two weeks of long phone calls to various people getting no where, when finally last night they activated it and sent out the relevant information via email!
However now my broadband connection is constantly dropping, and broadband talk light sometimes goes back to blue, but often just stays at orange ... and as the broadband is dropping (as I type, but hopefully I'll get a window to post it in) my internet connection is now useless.
Performing the line check on the BT website said there was a fault and gave me a reference number and a number to call. That's when two and half hours of passing around started. They tell me I don't have a line fault, that it is a fault at my end.... they seem **bleep** bent on finding something they can blame it on. Are you connected via wireless or ethernet, well I have both. Which operating system, well I have Seven, Vista, XP Pro, 98, Me, an PS3 and an Iphone. Then we move down the it must be the cables to the socket in the house (well not changed since last night when BBT was activated!), and then I have to move the cupboard in the hall to get access to the master socket to tell them what it looks like! What is the point of that one!!
I am told that it is purely a coincidence that it dropped when the BBT was activated (one **bleep** of a coincidence!) and after much more discussion finally I was told that he was 'honestly sorry' that I had a problem, and would book an engineer to look at it tomorrow between 8am and 1pm, but they need 48 hours to resolve it! Basic maths that one!
Has anyone else experienced these problems? Why is BT customer support so scripted and if your problems don't follow the tick boxes they are lost, and just start again? If I pay my phone bill late, I get charged a fee for doing so ... what compensation do I get for loss of service?
The broadband lights finally came back on so I'll try the post option.

Further to my last, this is a section of the event log from the router, the VOIP certainly appears to be having a problem..... (I've removed my phone number so the ***'s are normally a number.
12:50:11  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:50:11  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:50:10  24 Sep
FIREWALL event (1 of 1): deleted rules
12:50:10  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.6 dB)
12:49:58  24 Sep
FIREWALL event (1 of 1): created rules
12:49:58  24 Sep
xDSL linestate down
12:49:58  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:49:43  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:47:07  24 Sep
VOIP: [2.0A] [100] [] 404 Not Found - SIP message sent
12:47:07  24 Sep
VOIP: [2.0A] [100] [-] OPTIONS - SIP message received
12:44:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:44:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:44:41  24 Sep
FIREWALL event (1 of 1): deleted rules
12:44:41  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.3 dB)
12:44:28  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:44:24  24 Sep
FIREWALL event (1 of 2): created rules
12:44:24  24 Sep
xDSL linestate down
12:43:10  24 Sep
CONFIGURATION saved by TR69
12:43:02  24 Sep
SNTP Synchronised to server: 213.123.20.170
12:42:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:42:42  24 Sep
FIREWALL event (1 of 1): deleted rules
12:42:41  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:42:40  24 Sep
PPP link up (Internet) [86.129.29.132]
12:42:40  24 Sep
PPP CHAP Chap receive success : authentication ok
12:42:40  24 Sep
PPP CHAP Receive challenge (rhost = ESR5.Sheffield3)
12:42:36  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:42:35  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:27  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:23  24 Sep
xDSL linestate down
12:42:17  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:04  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.0 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.4 dB)
12:41:58  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:41:51  24 Sep
xDSL linestate down
12:41:49  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:41:29  24 Sep
PPP link down (Internet) [86.129.24.10]
12:41:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:41:05  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:41:05  24 Sep
FIREWALL event (1 of 1): deleted rules
12:41:04  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:40:48  24 Sep
FIREWALL event (1 of 1): created rules
12:40:48  24 Sep
xDSL linestate down
12:38:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:38:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:38:05  24 Sep
FIREWALL event (1 of 1): deleted rules
12:38:05  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.2 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 23.0 dB, Up: 7.5 dB)
12:37:50  24 Sep
FIREWALL event (1 of 1): created rules
12:37:50  24 Sep
xDSL linestate down
12:35:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:35:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:31:56  24 Sep
LOGIN User admin logged in on [HTTP] (from 192.168.1.66)
12:30:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:30:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:30:19  24 Sep
FIREWALL event (1 of 1): deleted rules
12:30:19  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.4 dB)
12:30:02  24 Sep
FIREWALL event (1 of 1): created rules
12:30:02  24 Sep
xDSL linestate down
12:29:05  24 Sep
CONFIGURATION saved by TR69
12:28:33  24 Sep
[CWMP] Too many AUTHENTICATION FAILURES CPE -> ACS.
12:28:30  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:28:30  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:28:29  24 Sep
FIREWALL event (1 of 2): deleted rules
12:28:29  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:28:15  24 Sep
FIREWALL event (1 of 2): created rules
12:28:15  24 Sep
xDSL linestate down
12:27:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:27:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:27:52  24 Sep
PPP link up (Internet) [86.129.24.10]
12:27:52  24 Sep
PPP CHAP Chap receive success : authentication ok
12:27:51  24 Sep
PPP CHAP Receive challenge (rhost = ESR5.Sheffield3)
12:27:47  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:41  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:40  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 23.0 dB, Up: 7.3 dB)
12:27:35  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:32  24 Sep
PPP link down (Internet) [86.137.179.222]
12:27:29  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:27  24 Sep
xDSL linestate down
12:27:08  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:27:08  24 Sep
FIREWALL event (1 of 2): deleted rules
12:27:08  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 11.9 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:26:55  24 Sep
FIREWALL event (1 of 2): created rules
12:26:54  24 Sep
xDSL linestate down
12:26:54  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:07  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:05  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.0 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.2 dB)
12:25:53  24 Sep
xDSL linestate down
12:25:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:23  24 Sep
FIREWALL event (1 of 1): deleted rules
12:25:23  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 6.9 dB)
12:25:17  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:25:10  24 Sep
FIREWALL event (1 of 1): created rules

Unable to use Broadband talk to get through menu s...

When I use my hub phone on broadband talk to dial a service that has menu options (press 1 for...) none of the buttons register. If I dial 5 to use my landline, using the same phone I can use these menus. Is broadband talk incompatible with these service?

Hi
I am going to have the same problem as you shortly.
I have contacted a company called Sipgate who tell me I should be able to port my BT voip number to them.
I have not investigated any further at this stage as I am in a fixed term contract with BT, but hope to be able to port my number with either Sipgate or another VOIP later in the year.
If you decide to give this a try let me know how you get on.

Broadband Talk: Messaging Voicemail- unable to set...

I'm trying to set up the Broadband talk messaging service. I log into my broadband talk account and go to the Calling features option. Choose 'add voicemail to account. Only one option there to select the 'Voicemail - no extra charge'
I do this and everytime I get the message:
'Sorry we are not able to process your request. Please try after some time.'
I have waited not only a few minutes, a few hours and even a few days, still the same message. I have only recently got this set up and was on the phone for about an hour with a very helpful person and we eventually got the talk working after having to totally reset my hub to manufacturing settings and set everything back up again. I'm wondering if it is another glitch somewhere?
Any suggestions or do I need to spend more time to the call centre?

Hi SeanT,
Thank you for posting. That does sound really frustrating. I can help you get your voice mail added to your Broadband Talk account. Email [email protected] with your BT account details, along with a link to this thread.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Didn't recieve my BT Broadband Talk number?

Hi There,
I signed up for BT infinity and BT Broadband Talk about a month ago, the broadband was installed and works fine, but didn't come with the hub phone, which I bought last week. But the phone light on my home hub is out, and when I try to activate it it asks me for my BT Broadband Talk number and password which were never given to me, I've checked my email very throroughly and didn't get it in a letter. What should I do?

Caliandris wrote:
Hi There,
I signed up for BT infinity and BT Broadband Talk about a month ago, the broadband was installed and works fine, but didn't come with the hub phone, which I bought last week. But the phone light on my home hub is out, and when I try to activate it it asks me for my BT Broadband Talk number and password which were never given to me, I've checked my email very throroughly and didn't get it in a letter. What should I do?
If you have ordered it you should get it. However, did BT supply you with a HH3 box, if so, then the HH3 does not have a BB talk phone connection. As the other post said, BT are doing away with BB Talk, because Broadband get free calls evening and weekends with their land lines.

Hub for Broadband Talk

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