Cannot flag email in shared mailbox

We have recently moved our mail services from an old Exchange server to the cloud (office365) and one of our shared mailboxes is causing troubles.
The users cannot flag the mails anymore (so no-one knows who is doing the follow-up). When flagging a mail, there is a pop-up saying "error: you don't have appropriate permission to perform this operation". Both users have "owner" rights
on said shared mailbox (no problems with the other shared mailboxes).
Going to file < account settings < account settings < exchange account < change < more settings < advanced < uncheck download shared folders (in effect removing local copy of the shared mailbox) and restarting outlook does not solve
the issue.
Running outlook.exe /cleanviews (still no local copy of the problematic shared mailbox) does not solve it either.
Any suggestion is welcome, thx.

Hi,
Perform the same action on OWA, does this issue persist? This helps determine if the permission has been granted properly. If the issue doesn't occur on OWA, we can say it's purely an Outlook Client issue. If on OWA the issue persists, remove the shared
mailbox from the user account, remove and then re-add the permission for the user, add the shared mailbox again, check the result.
This issue may also occur if you have duplicate account setup in your Outlook profile, we can test with a new profile to setup your account:
http://support.microsoft.com/kb/829918/en-us
I hope the information can be helpful.
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Flagged email in shared inbox won`t refresh

When i place a red flag by a email in one shared inbox the flag wil not refresh it self untill i switch tabs or something, in all my other shared inboxes the flags refreshes properly.....
PLZ HELP!!
Best regards,
Roy

Hi,
Disable the cached mode for Shared Mailbox by the following steps, try if this helps:
Go to FILE tab -> Account Settings ->
Account Settings -> Select the Exchange account name, click Change
-> More Settings -> Advanced tab -> Uncheck
Download shared folders to use online mode for shared folders ->
OK.
If the steps above can't help, just remove the shared Inbox and re-add it, check if the problem persists.
Thanks,
Melon Chen
Forum Support
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Who has deleted emails from shared mailbox ?

Hi Guys,
We have a shared mailbox and is accessed by more than 5 users.
Some one did something and the emails got deleted. I see them in recoverable deleted items folder.
Can anybody let me know how to find out who has deleted them ?
FYI - we do not have auditing enabled on this mailbox prior to deletion.
But using the MFCMAPI, I was able to figure out the last modification time (which is same for all the emails in this folder)
So, I think, if we can find who accessed this mailbox during that particular time, I will be near to solution.
Can you guys let me know how to check who accessed the shared mailbox at a particular time ?
Thank you in advance.

Hello,
If you did not enable the mailbox auditing logging for the mailbox, I am afraid there is no event to record the operations.
Mailbox audit logging
https://technet.microsoft.com/en-us/library/ff459237(v=exchg.150).aspx
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Receiving Duplicate emails on shared Mailbox

We are using Exchange Server 2007 and outlook client is Outlook 2010.
We are not using PST concepts(that is mails downloaded to local copy and remove from the Server).
one of the shared mailbox is accessed by many people and they are receiving duplicate emails frequently on the shared mailbox.
Is there any solution to stop receiving duplicate email.

Hi,
Agree with Willard. Please check if these duplicate messages have the same Message ID.
If they are sent separately, we can't stop this. If they have the same Message ID, please check whether there is corrupted rules in Outlook.
Besides, please check if there is any third party add-ins from Outlook user side. If the shared mailbox is accessed by 5 users, then we need to disable add-ins on these 5 users' Outlook client.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

Outlook/exchange 2010 "cannot expand folder" on shared mailbox

exchange 2010. outlook 2010 (and outlook 2013).
change user mailbox 'mailbox1' to a shared mailbox with powershell:
set-mailbox mailbox1 -type shared
verify the mailbox appears as shared in exchange console.
grant Full Access Permission to mailbox1 to Group1 AD group.
member of Group1 adds mailbox1 as an additional mailbox to his outlook exchange account.
when he clicks on mailbox1, outlook says "cannot expand folder. (was this information helpful?)"
member of ad group logs out of windows and logs back in repeatedly.
but when he clicks on mailbox1, outlook says "cannot expand folder. (was this information helpful?)"
edit: if I specifically grant full access permission to the user, he can open the mailbox in outlook. I want to grant the permission to a group, not to individual users.

Hi,
I can give a security group full access permission to a shared mailbox in my Exchange 2010 environment. And all group members can add the shared mailbox as an additional mailbox in Outlook.
Please make sure the full access permission has been assigned to Group1 and the problematic user is a member of this group. Then remove the additional mailbox and restart Outlook, re-add the shared mailbox as an additional mailbox to have a try. If the issue
persists in Outlook, please try to open the shared mailbox in OWA to check whether the user can access it.
Thanks,
Winnie Liang
TechNet Community Support

Exchange 2010 users cannot open Exchange 2013 shared mailbox

Title says it all.
We're in the process of migrating 1000+ mailboxes to Exchange 2013. A number of shared mailboxes have been migrated, but those users still on 2010 cannot open them.
Is this just how it is, or is there a way around it?

Hi,
I tested in my lab, if the shared mailbox is on Exchange 2010, I could open this shared mailbox successfully. Then I moved this shared mailbox to Exchange 2013, after that, I couldn’t open it anymore, I got the following error:
Besides, I tried to open a shared mailbox on Exchange 2013 which was not moved from Exchange 2010, it is the same error message.
Based on the test, it seems that Exchange 2010 users can’t open shared mailbox on Exchange 2013. So I recommend you move those users to Exchange 2013.
Best regards,
Belinda Ma
TechNet Community Support

Not able to delete emails from Shared mailbox

Hello Team,
I have a mailbox which is shared. User A is having access on that mailbox.
I have added That mailbox as additional Mailbox. when i click on delete button or right click delete i am not able to delete that messages and from any folder.
I have configured User A profile on multiple system and in each and every system i am not able to delete emails
I am using O365 business plan and my Outlook is professional plus with latest update
I removed the mailbox which is shared and added that account as Multi Ex so i am able to delete it
I am running scripts in background so i dont want to add that mailbox as Multi Ex(By going into account settings and adding new email with credentials)
I have given full access to User A on that mailbox on the portal. I removed the access and then re added the access and then also i am not able to delete emails
I have tried safe mode
I have tried online mode
I have tried cached mode
I have tried Right clicking folder for example Inbox and given User A as owner permission from outlook.
I have done the same method of giving permission from OWA
If i open Mailbox in OWA by logging in Using User A and then clicking another user's mailbox and opening mailbox which is shared and i am able to delete emails there.

Exchange doesn't do that. POP3 is a single mailbox client mail retrieval protocol, not a mail transport protocol.
Any attempt to use it as a mail transport protocol is a great big kludge.
Exchange is designed to connect to the Internet using SMTP.
Small Business Server includes a POP mail puller, but I don't recommend it because, again, it's a great big kludge.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

3 People Can't see the same messages in a Shared Mailbox

Three of us at work monitor our Boss' shared mailbox (demanding VIP). We all have the same permissions.
It has become insanely common that collectively we do not see the same "Inbox" messages for our boss.
Generally we see the bulk of the email.
On increasingly frequent ocassions: A & B see message X (C doesn't see it in the INBOX)
or A & C have message Y (B Doesn't see)
or B &C see message Z (A doesn't see)
Collectively A has - X & Y
B has - X & Z
C has - Y & Z
The content is all there but someone always seems to be left out.
It is really leading to some confusing conversations and mismanagement of activities in our office. Especially when the Boss asks C (the only person left at work) why the boss didn't get something about message X (of which C cannot see).
How do we fix this?
Summed up: A shared mailbox with equal permissions is not displaying the inbox equally across those it is shared with.
Filters are turned off/not active or otherwise not part of this problem.

Hi,
Does the issue only happen on the Boss’ shared mailbox? How about other shared mailbox? Also confirm whether the issue occurs in OWA view.
Please try to remove all share permissions on Boss mailbox and re-add one user to check whether the user can view all emails in shared mailbox. If there is any Event log, it would be helpful to post it here.
Thanks,
Winnie Liang
TechNet Community Support

Shared mailbox - send as and auditing Exchange 2007

Got 3 users A,B,C who all access a shared mailbox X.
They have a requirement to be able to answer emails sent to mailbox X BUT the return address to be X (i.e. not their own or send on behalf etc) so any subsequent relies still go to X and not the individual email addresses.
However, enother requirment is that there needs to be a way to determine which user (A, B, or C) actually sent the email from shared mailbox X.
Any way at all to do this?

Hi,
Since the full access permission has been assigned to users, please give Send As permission to these 3 users (A,B,C) for this shared mailbox X. Then user A,B,C
can send as the mailbox X with the From field shown as Mailbox X. Please follow these steps to set it:
1. Make sure the Full Access permission have been configured correctly.
2. Give send as permission to UserA, UserB and UserC for shared mailbox X.
Add-ADPermission -Identity “Mailbox X” -User UserA -Extendedrights "Send As"
Add-ADPermission -Identity “Mailbox X” -User UserB -Extendedrights "Send As"
Add-ADPermission -Identity “Mailbox X” -User UserC -Extendedrights "Send As"
3. Then UserA, UserB and User C can send messages by the following steps in Outlook:
a. Click New Email > OPTIONS > From, then the From field is shown in the message.
b. Click From > Other E-mail Address, and select the Mailbox X.
Then the recipients would receive the messages which the From field is shown the Mailbox X name instead of UserA, UserB or UserC.
To track which user has send as Mailbox X to the recipients, we can enable message tracking log or
Mailbox audit logging to track it.
Regards,
Winnie Liang
TechNet Community Support

Exchange 2013 - Shared Mailbox Permissions

Here is what I am trying to do. I would like to create a shared mailbox in exchange 2013 for time off requests for my employees. I will have the mailbox to be something like
[email protected] If an employee is sick or requesting time off, they can email this shared mailbox or send a meeting request.
I would then like the ability for ALL employees to be able to have read access to the mailbox and Calendar associated with it, and I would like to have managers have Full access to it and to be able to approve calendar requests so that they are entered into
the calendar.
Is this possible? How can I set read only to the inbox and calendar for a shared mailbox? I would also like to be able to have the shared mailboxes automatically added to all user's Outlook.
Thanks!

Simply grant Full Access to the managers. Then for everyone else you can grant read only access to just the Calendar.
Here is an example on how to do this -
http://exchangeshare.wordpress.com/2009/07/07/how-to-setup-read-only-mailbox-in-exchange-20032007/.
Let me know if that works.
JAUCG - Please remeber to mark replies as helpful if they were or as answered if I provided a solution.

Users cannot edit a shared calendar of a shared mailbox that was deleted from the cloud and recreated on premise

Description:
The following example account [email protected] is an on premise AD account being used as a shared mailbox in the cloud. We have discovered that regardless of what we do, not a single user can edit the calendar entries.
The following message is shown in Outlook Click to Run 2013 when an entry. "New appointment" button is also greyed out, including "Calendar Permissions" and some others.
This problem started when the shared mailbox was created wrongly by creating it in the cloud first and we had to delete it and start over. The "in the cloud" user was deleted and the same user was created in AD on-premise with the same account name
and then Dir Synced with the cloud. A license was assigned, a user mailbox on exchange online created and the type was converted to a shared mailbox and Editor rights were defined on the calendar folder for specific users.
Actions performed:
Action01: gave users Editor rights on calendar folder through powershell
Result01: Rights correctly added and can be seen when get-mailboxfolderpermission is ran
Action02: Opened calendar with Outlook and tried to edit entries
Result02: Error message pops up saying "You don't have permission to create an entry in this folder. Right click the folder and check..."
Action03: Opened calendar with OWA of users
Result03: Users can edit the shared calendar on OWA
Action04: Gave users Full Access permission on mailbox with automapping on
Result04: Users can edit calendar in Outlook
Action05: Gave users Full Access permission on mailbox with automapping off (mailbox no longer visible in outlook)
Result05: Users cannot edit calendar in Outlook
Action06: Removed Full Access permission on mailbox for users
Result06: User cannot edit calendar in Outlook
Action07: Removed [email protected] from on-premise AD, performed dirsync, removed account from ms online using remove-msoluser -removefromrecyclebin
Result07: No trace of the account was anywhere to be found.
Action08: Created new [email protected] account on on-premise AD, assigned o365 license to user including exchange online license
Result08: New empty Exchange online mailbox was created
Action09: gave users Editor rights on calendar folder through powershell
Result09: Rights correctly added and can be seen when get-mailboxfolderpermission is ran
(Note: whenever mailboxfolder permissions are modified for this mailbox it's as if they are ran THREE times in a row, the first time they are applied and the powershell gives immediately 3 exceptions behind this:
An existing permission entry was found for user: [email protected]
    + CategoryInfo          : NotSpecified: (:) [Add-MailboxFolderPermission], UserAlreadyExis...nEntryException
    + FullyQualifiedErrorId : [Server=DBXPR05MB046,RequestId=3b3e080e-9aaf-4db9-9b90-b7171d59eba2,TimeStamp=7/11/2014
   8:15:39] [FailureCategory=Cmdlet-UserAlreadyExistsInPermissionEntryException] 57078FCD,Microsoft.Exchange.Manageme
nt.StoreTasks.AddMailboxFolderPermission
    + PSComputerName        : outlook.office365.com
Any other mailbox does not do this when setting mailboxfolder permissions)
Action10: Opened calendar with Outlook and tried to edit entries
Result10: Error message pops up saying "You don't have permission to create an entry in this folder. Right click the folder and check..."
Action11: Tried on a fresh new pc with first time logon
Result11: did not help
Additional information:
We have seen this problem with another user which was recreated, when he shares his calendar with others and people get the calendar invite email and click "Open Calendar" they receive a popup "The folder cannot be found".
My first impression points to a corruption/bug in the GAL on exchange online, since we're using o365 for midsize bussinesses we cannot use the AdressList role to expose the adresslist cmdlts for deeper troubleshooting.
PS:
Issue tested on different computers and with different user accounts, not a single user can edit the calendar of [email protected] when editor rights are given.
Noticed when editing rights for the shared mailbox in powershell after the first confirmation line
Office 2013 is click to run was updated to latest version, version number: 15.0.4659.1001

Greetings Gil,
I haven't heard of that one.
Questions:
Does the calendar in question show up in the "Subscriptions" category of iCal?
If you remove all accounts from iCal > Preferences > Accounts and quit and re-open iCal, does the calendar in question vanish? If so, does the calendar come back when you re-input the servers you need into iCal > Preferences > Accounts?
Can you provide a screen shot of your calendar sidebar.
While you answer those questions, some troubleshooting to try:
Try dragging one of your other calendars above this calendar that won't delete and then quit / re-open iCal and attempt to delete the calendar in question.
Failing that:
1. First make an iCal backup: Click on each calendar on the left hand side of iCal one at a time highlighting it's name and then going to File Export > Export and saving the resulting calendar file to a logical location for safekeeping.
2. Go to iCal > Quit iCal
3. Remove the following to the trash and restart your computer:
Home > Library > Caches > com.apple.ical
Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)
4. Launch iCal and test.
If the issue persists at this point:
Remove the following to the trash and restart your computer:
Home > Library > Caches > com.apple.ical
Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)
Home > Library > Preferences > com.apple.ical (There may be more than one of these. Remove them all.)
---NOTE: Removing these files may remove any shared (CalDAV) calendars you may have access to. You will have to re-add those calendars to iCal > Preferences > Accounts.
Hope that helps!

Opening a shared mailbox in Outlook 2013 (office 365) returns "Cannot Expand Folder" error.

Hi!
We've just upgraded from our old Domino email server to Office 365 E1 and running an on-premise Exchange 2013 hybrid server.
In Outlook 2013, when trying to expand a shared mailbox, It asks me to enter my outlook credentials. Trying so doesn't work and it continues to ask repeatedly. If I click cancel, I get the following error:
"Cannot expand the folder. The set of folders cannot be opened. Microsoft Exchange is not available.
Either there are network problems or the Exchange server is down for maintenance."
The error only occurs in Outlook 2013 and it happens to all staff who are using Outlook 2013. Shared mailboxes are accessible in Outlook 2010 and OWA with no issues.
I have tried recreating profiles, removing and re-adding permissions, disabling auto-mapping. I've tested with creating shared mailbox in Exchange Online and on our hybrid server.

Hi,
Check if the kb below matches your scenario:
https://support.microsoft.com/kb/2992644
This problem occurs only when the following conditions are true:
You are using Microsoft Outlook 2013 client version 15.0.4641.1001.
The client is connected by using Outlook Anywhere (RPC over HTTP).
To resolve this issue, apply the update that is described in the following article in the Microsoft Knowledge Base:
2889859
If you are using the Click-to-Run version of Office 2013, the Outlook application is kept up to date automatically. For more information about Office 2013 Click-to-Run updates, see
Microsoft Office 2013 Click-to-Run virtualization
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

From field in shared mailbox displays LegacyexchangeDN instead of person's email address.

We have a situation where a group of users who utilize a shared mailbox are getting a weird issue from time to time. They will take mail from their own mailbox and drag it to the shared mailbox. Sometimes the email show up fine, other times the
from field shows the GUID of the person's mailbox rather than their email address after they move it. See attached pictures. Any idea what would cause this and how I would fix it? It appears this way in everyone's Outlook and OWA.

Hi,
DisplayName is an Active Directory property which represents the display name of a recipient in an appropriate format to display to the end-user. This is a Unicode property which may contain non-ASCII characters so that a user name may contain DBCS characters.
In your case, you need to create a registry entry on Outlook side.
For more information, here is a helpful thread for your reference. (Note: Though it is Exchange 2010, it also replies to Exchange 2013 about this issue.)
Outlook 2013 and Exchange 2010
https://social.technet.microsoft.com/Forums/exchange/en-US/16e80e30-411c-4325-a7a7-1eb51a78700d/outlook-2013-and-exchange-2010?forum=exchangesvrclientslegacy
Hope this can be helpful to you.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Amy Wang
TechNet Community Support

Shared mailbox shows emails and subfolders of the users mailbox in Outlook

After We migrated the Exchange from 2010 to 2013 any shared mailbox has been migrated is showing the inbox and all the subfolders from the user's mailbox in Outlook, instead of the shared mailbox content.
note: if we create new shared mailbox it works fine without any issue.
We have tried to removed full access permissions and re-added full access permissions, disabling AutoMapping and then added the shared mailbox manually in Outlook and that works fine but it is not a solution for us as we have 400+ shared mailbox and
we cannot do it for every user have access on each shared mailbox.
any ideas.
Ayman Saleh

Hi,
Please check if this issue persists in Outlook online mode.
After you remove the full access permissions, the shared mailbox will disappear from Outlook automatically. When you add the full access permission then, the shared mailbox will appear again in Outlook. There is no need to add shared mailbox manually.
Please remove the full access permission and then re-add the full access permission. This time, you can make use of the AutoMapping feature to check if shared mailbox display properly.
Best regards,
Belinda Ma
TechNet Community Support

Email stuck in outbox if sending mail from a shared mailbox

Hi,
Some user mailboxes have recently been migrated from Exchange 2003 to Exchange 2010. Shared mailboxes are located on Exchange 2003 still for the time being.
Some users have send as permissions to a shared mailbox. In Outlook the users are logged in as themselves and using the from field send an email from the shared mailbox.
The email is sent and delivered to its recipient.
The email is however stuck in the outbox of the users mailbox.
I have tried recreating the Outlook profile, windows profile and using a different PC, but the mails still get stuck in the outbox.
If outlook is changed to use cached mode then the emails are delivered. We don't want customers using cached mode though.
If I migrate the shared mailbox to Exchange 2003 I still have the problem.
If I migrate the users mailbox to Exchange 2003 then the problem goes away.
On the Laptop I am testing this on it is Windows 7, Office 2003. I have also tested on another computer with Windows 7 and Outlook 2007. Outlook safe mode doesn;t help or turning off windows firewall.
Has anyone experienced a similar issue?
Regards
Matt

Hi,
Based on your description, I found this kb below:
http://support.microsoft.com/kb/2703723/en-us
This problem occurs when all the following conditions are true:
Your Outlook profile is configured in online mode (not cached Exchange mode).
You have the DelegateSentItemsStyle registry value set to 1.
There is no resolution to this problem other than to either switch your profile to cached Exchange mode or set the DelegateSentItemsStyle registry value to zero (0).
Note If you set DelegateSentItemsStyle=0 in the registry, email messages that you send from a shared mailbox will be copied to
your Sent Items folder and not the Sent Items folder of the shared mailbox.
Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the
registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
1.Exit Outlook.
2.Start Registry Editor.
Click Start, type regedit in the Start Search
box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or click
Allow.
3.Locate and then select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences
（Note In this key path, the placeholder x.0represents 15.0 for Outlook 2013, 14.0 for Outlook 2010, 12.0 for Outlook 2007, and
11.0 for Outlook 2003.）
4.Select the DelegateSentItemsStyle value.
5.On the Edit menu, click Modify.
6.Type 0, and then click OK.
7.Exit Registry Editor.
8.Start Outlook.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Cannot flag email in shared mailbox

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