Cannot Upgrade or change features online

I've tried a couple of times the last couple of days and I can't get to the Upgrade & Renewal Center at Verizon Central. I always get the message:
We're sorry. We are experiencing a temporary problem and can't continue your order at this time.
Please try again later.
Or, if you need immediate assistance, you can call your Verizon local business office.
I called the number described, they could not help, but they gave me another #  to call.  That number could not help, they were online support and said that I needed to talk to the order desk people, they gave me another number to call.  I called them, they could not help and said the only support was online chat of the forums.  The online chat doesn't seem to work, so I'm trying here for help.

New bill posted online, but still no change, even though it reflects all the changes in my account. I may need to wait for the billing notice to go out, even though it is posted online. Correct or not, I only see some minor issues. I will still need to go the Billing Department, then Eservices route, and then spend hours on this. Perhaps not that long.
I will keep you informed if I find out any helpful information. I would say issues account related need to be addressed on an individual basis directly with Verizon, but if it is an issue with their web site and billing department, then E Services should fix it.

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