Cloud not working

Set up a cloud membership, downloaded PS and Illy - worked fine . Clicked older version and the new version opened as if by magic. However, today .. different story , clicked on the Illustrator app, nothing happens.
Yes connected to the internet -
Clicked on the old icon from previously installed by disc adobe creative suite and the old version 5 appears - i can run 4 too , but no new version 6 .
Nothing happens ...

I am running windows 7 - on a quatro nvidia processor - With enough RAM and tech to run a powerstation.
I shouldnt really need to supply or describe anything - adobe has all my information and more. It can see what machine i am using, what its name is, what adobe software I have, when I ran it i, when i installed it, what its specs are and whether i've had several coffees this morning.
I've spent two hours on chat and have been passed on to someone else twice - with no solution - Having to repeat the issue ( even though it was written down in chat ) finally was given a phone number. Called , couldnt understand much of what was being said- nothing amazing, just "have you downloaded the application ?" And "its not working is that correct?" and "you tried PS and Illustrator which you've downloaded?" And "they worked yesterday ? "
Yes yes yes/
no solution all - Next step I recieved a random email telling me how to download the application manager as my support. That's it .. thats the support. great -
I joined the creative cloud - last night the application worked well. Even when I clicked on an older version ( which had been downloaded via disc from adobe) - the app knew and launched the new version 6 , all was well.
But today , i opened the application manager , it said i had updates for camera raw - i accepted those clicked the illustrator app and nothing happens - no warning , no error, just nothing . If i press the old version ( which is on my hard drive) it opens that older version , not the new cloud version ( as it did yesterday )
So yeah... work to be done but its not getting done .. great workflow.

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