CME attendant console "lite" application?

Does anyone know of Windows-based software that will act as a busy lamp field for up to 100 phones in a CallManager Express environment and (as a secondary requirement) provide simple attendant console capabilities?
We are running a trial of Arc Solutions' ArcExpress software, and while it looks to be excellent software, it's overkill for this install. It's very restrictive on how the receptionist's phone must be configured, and it pretty much requires you to use the PC to handle all calls.
There are 75+ phones in this office, so a couple of 7914's wouldn't be enough.
Thanks

Standby, I'm working on something. I would appreciate if you can send me the requirements to the email address in my profile.

Similar Messages

Does Attendant Console work on CME/UC520?

Can I run Attedant Console with a UC520/CME?

With UC500/CME you have two choices for attendant console. First is CUE AA, that will support call by name, and can be customized with the CUE script editor.
Second is TCL/IVR, called B-ACD/AA, that will support a menu of choice for different groups, and more importantly, call queuing. In practice, you can do a nice call center with it.
Se depending on what you need to do, you use one or the other.
Hope this helps, please rate post if it does!

Attendant Console 6.1.2 (yeah, I know it is unsupported)

So knowing full well that this is an unsupported software, I am reaching out anyway. I find myself in a pickle at my new company. We are still running Call Manager 6.1.5.11900-13 (don't ask) and we have many users using Attendant Console.
Last week, the line status of all the consoles changed to blue question marks. The phone control function of the application works great, just no line status.
We have restarted AC and CTI services on entire cluster, pointed the AC clients to multiple servers for testing, and uninstalled and reinstalled the AC client. Tonight we are punting and rebooting the Publisher.
Anyone out there unfortunate enough to be running this, and maybe have a suggestion to fix?
A suggestion to upgrade would be sound, but won't be happening for now.
Commence the laughing!

They usually do not simply "die" like this. Id check for any replication issues with your cluster first off.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00809643e8.shtml
Next, I would simply build an entire new AC in CUCM and try to use this one. I have had luck in the past with this where the only way I could get it to work was to delete everything off it that AC used. Pilot points, RPs, etc. Then rebuild it.Sounds odd, yes.
I find it odd though it stopped working with no changes in the network, CUCM configurations, etc.

I have added two new extension on CUCM, Directory not showing in attendant console even after resynch on CUCM and attendant cosn

I have added two new extension on CUCM, Directory not showing in attendant console even after resynch on CUCM and attendant cosnole
Any idea?

Hello,
Can you tell us what versions of CUCM and CUxAC you are using? Just extensions alone in CUCM will not sync to the corporate directory within the attendant console application. You will at least have to have user's associated with those extensions and depending on your rule set within the console that should then bring those extensions into the console directory.
Thanks,
Tony

Full Directory option on auto attendant consoles

Hi All,
I have been following the guide and there is something that isn't clear. Is the full directory setting mapped to the ldap settings on the cucm? if i have added a local user manually on cucm will this not show on the full directory of the auto-attendant console?
I have already configured the settings on server to sync contacts.
Please advise.
Thanks

Yes, all End Users (not Application Users) from CUCM should appear in the CUxAC directory provided that it meets any rules you have configured. By default it should pull everything over. This does not happen in realtime so you may need to force a sync, most commonly through a service restart.
Please remember to rate helpful responses and identify helpful or correct answers.

Attendant Console will not load GUI

I'm running into a problem with Attendant Console version 6.1.2_c wherein when I launch the program and provide my credentials, the GUI disappears but acclient.exe can be seen running in Task Manager and using 50% CPU. If I login as a different user, I can get into Attendant Console fully without issues. Normally I would suggest that the user simple recreate their profile however in this case, it would be painful to lose the profile. Has anybody come across this issue and, if so, is there a way to correct this issue without losing the profile. NOTE, I have tried all of the obvious things like uninstalling and reinstalling the application and I've compared the working profile to the one that doesn't work and nothing has panned out.
Thanks,
Steve

Thanks guys, worked. My issue was that after using the help feature "?" after utils service restart "?", it just said serv. There wasn't a list of options. But obviously just doing Cisco Tomcat I was good. Thanks again.

Attendant Console (CCM4.3) now fails

After having AC run flawlessly for 2 years at reception, they now receive "Could not connect to server" or whatever when starting the application. To my knowledge, there has been no change to the AC services or the receptionists' phones & PCs. I also have AC installed at my PC for testing and I get the same thing.
I am looking for help troubleshooting this. I see no problems with services on the servers and nothing entered in event logs that would help diagnose. It almost seems like a port is being blocked but they claim no change to firewalls or PC rules.
Any advice where to start?
thanks,
b

yes u r right, TCD issue may be a symptom to this AC problem.
Cisco Telephony Call Dispatcher (TCD) service running on the Cisco CallManager communicates with Cisco Attendant Console clients for call routing and control, monitors and reports line state, and services client database requests. and it must be active to dispatch calls to the active Attendant Console clients.
docs says u have to restart TCD service when u make changes in piolt points.
although sometimes there r no changes occur, it has to be service stuck issue.
hth
/majdi

Amount of Attendant Console users

Hi, we're in the process of upgrading CUCM from 7.1.5 to 8. By doing this we're losing the free AC. We're trying to get a firm number of AC users so we know how many licenses we need to buy. Is there a way to see how many AC users we have? I went to the applications uers, selected the AC group but we have close to 60 controlled devices. This number is no where near accurate.

You can find the list of users under the Application -> Cisco Unified CM Attendant Console -> Cisco Unified CM Attendant Console User menu in call manager. Please note this may not reflect the current number of active users being used, so remember to filter out what old users you may have.
-Jason

Virtualization of Business Attendant Console

Hello
Somebody knows if i can virtualize the application of business attendant console, working in the same physical server with other application as wireless control system, doesn't??
I would appreciate any help with regard to it.
Best regards,
Alexis Munoz

There's no technical limitation prevent you from doing that. But you'd better check with Cisco for supportability. ie. you might lose Cisco TAC support on virtualization environement.
Michael
http://htluo.blogspot.com

IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

Hello,
I have an old Attendant Console based on CUCM7.1(5) with CUC 9.
Most of my user have voice mail box.
My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.
When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.
How can we achieve this?
If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?
Thanks for your help.
Thibaut

It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
All calls should be routed through the queue in order to receive full CTI control of that call, I would suggest you create a speed dial with the DN of the CTI Route Point for the operators queue and then transfer the call to that instead of the operator directly, this way the call sits in the queue with any other callers.

Unified Attendant Console - License and Remote Site

I need an Attendant Console solution for a 6 site IPT design. I have CUCMBE at the corporate site with 5 remote locations. I want to have an Attendant Console in each location. I was going to use the Business Attendant version, but see it only support 3 Queues, thoguht I had read it was 6 queues, so I guess I need to go with the Enterprise version.
1. To support 6 active clients, I need to order 6 licenses at $2950.00? Seems awful expensive compared to the old Attendant Console...
2. Queues would need to be created for each site, Business only has 3, but Enterprise has 50?

Hehe Chris, you're right. I've always thought that this is only the language for the installation details, but I've just tried it on my PC.
Thanks a lot.
regards
Marc

How to identify inbound location on a centralized Attendant Console?

I'm trying to find a way to be able to identify for our centralized receptionists the location of the inbound calls.
We have 16 sites set up with Cisco routers as h323 gateways each pointing all incoming calls to the main phone line to a separate AC pilot point in CCM 4.13sr3b. Is it possible to have the dialpeer put some sort of description tag that the receptionists can see on attendant console when the call comes in that says where/which site this phone call is coming in from? Or display the queue it is coming in on?
Any ideas on this would be appreciated. I'm trying to avoid going down the IPCC path to provide this functionality since Cisco won't support IPCC and attendant console running simultaneously.
Bottom line is we have a multi site CM deployment where all inbound calls going to a central group of folks running attendant console and we need to be able to discern which pilot point or voice gateway the call is coming in on.
I appreciate any thoughts on this!!
Ryan

One way to do this if you don't care about the caller ID of the calling party, would be to tranform the calling number to DN of the Pilot DN by using Translation Patterns. Basically the GW's CSS would not have access to the AC Pilot, but to a TP that transforms the calling party and redirects to the AC Pilot.
HTH, please rate all posts!
Chris

Attended Xfer on A SPA500S 32 Button Attendant Console

I have a CISCO 504G with a SPA500S 32-Button Attendant Console. I had this all configured just the way I like it, when I had to remove the Attendant Console for a recent move. Now I have my console all programed with all my speed dials (employee extensions and cell numbers) but I can't transfer a call. When I called my VoIP carrier, Vocalocity, they said it can't be done. When I first got my sidekick, they told me the same thing. I then called Cisco and they told me exactly how to configure it to be able to perform an Announced transfer so I know its possible. I need to be able to let my employee know who is calling before I transfer the call. Can anyone help me?

We just installed an new system with the SPA508g phones and the SPA 500s Side Car and are having the same monitoring issues. We have notified our support and they have been tweeking our system quite a bit. If this is a known issue why is CISCO not resolving it. Does CISCO monitor these forums?

Problem with Cisco Attendant console

Hi
We Have Cisco attendant console 8.x at site .
As per user they are
" able to log into the “Attendant Console” and access the outgoing numbers located at the bottom of the screen. As far as the internal directory, it does not allow them to access due to the database connection issue. They are getting error “database not connected” on Attendant Console.
Can you please suggest solution to resolve this . Thanks
RJ

Have a look at this link on page 33 and 34:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CiscoTSGv8_6_x.pdf
Directory Issues
Directory will not display and C
onsole shows "Database not connected"
message
On the Attendant Console PC:
Verify that the Windows User has Full Control access to the following registry key and it’s child
objects: HKEY_LOCAL_MACHINE\Softwar
e\Arc Solutions (See, the section
“Client preferences
do not save / are not retained” section on page
4-4
which shows how the permissions can be found
and changed). (If version is older than 8.0.3 verify HKEY_LOCAL_MACHINE\Software\Borland
as w
ell)
Verify that the CUEAC Server can be pinged from the command line by IP Address and Hostname
If it cannot be reached via hostname, have this ad
ded to DNS or to the host file on the machine.
On the CUEAC Server:
Ensure that the contact database is populated:
Open a synchronization log file in C:\Program
Files\Cisco\Logging\LDAP\Log\SSLog_xxxx.txt
Check that contacts have been inserted or updated:

Issue when I upload CSV file for insert contact list on Cisco Attendant Console Advanced

Hi Friends,
I have error "Provided file is not valid CSV File" when I upload CSV file to Cisco Attendant Console Advanced system. I'm not sure what happen about my CSV. My purpose is insert contact list to system and create CSV base on documentation.
Anyone have idea to solve this issue please kindly help me.
Thanks

You are right, whenever Cisco device boots, the IOS files gets loaded on the DRAM.
But in this process, some temporary files are also generated which gets saved in the flash/Disk, that’s the only reason you got these error messages. It’s not recommended at all to have less space in the Flash than what is recommended on Cisco.com. I would say please remove some files from Disk and have minimum 256 MB flash otherwise your router may drop into rommon mode at the time of next reload.
Well, it’s good to upgrade the bootstarp image too. Currently you are running 15.X IOS code, I would say run 15.X bootstarp image on the box.
You may download bootstarp image for 7206VRX NPEG2 from the link below:-
http://software.cisco.com/download/release.html?mdfid=282188585&flowid=1380&softwareid=280805685&release=15.2.4S4&relind=AVAILABLE&rellifecycle=ED&reltype=latest
If you want to know the procedure of the upgrade, click the link mentioned below:-
http://www.cisco.com/en/US/docs/ios/12_2/configfun/command/reference/frf010.html#wp1017654
-Amant

CME attendant console "lite" application?

Similar Messages

Maybe you are looking for