Does Attendant Console work on CME/UC520?

Can I run Attedant Console with a UC520/CME?

With UC500/CME you have two choices for attendant console. First is CUE AA, that will support call by name, and can be customized with the CUE script editor.
Second is TCL/IVR, called B-ACD/AA, that will support a menu of choice for different groups, and more importantly, call queuing. In practice, you can do a nice call center with it.
Se depending on what you need to do, you use one or the other.
Hope this helps, please rate post if it does!

Similar Messages

Virtualization of Business Attendant Console

Hello
Somebody knows if i can virtualize the application of business attendant console, working in the same physical server with other application as wireless control system, doesn't??
I would appreciate any help with regard to it.
Best regards,
Alexis Munoz

There's no technical limitation prevent you from doing that. But you'd better check with Cisco for supportability. ie. you might lose Cisco TAC support on virtualization environement.
Michael
http://htluo.blogspot.com

Unified Communications Attendant console: queue does not show in the client

Hello,
I have Cisco Unified Attendant Console - Department Edition 9.1.1.10 in conjunction with CUCM 9.1.1.
My problem is that when I login with the operator account to the client the queue does not show up as expected.
I have configured the queue, synchronized with CUCM, i can see it in CUCM under device/CTI route point, i have associated the queue to the operator in user configuration queue association.
but when i login as the opeartor to the client i can not see it.
any help is apreciated.
thanks

Hi,
This is working correctly, as you can only associated a single queue (department), this is not displayed in the operator console client.
You only see the queue list in Business, Enterprise or Premium Edition.
Jamie

SPA500S Attendant Console BLF and Broadsoft NOT working on firmware 7.4.6

Like many of us, for many years now, have continous problems with the Cisco SPA500S Attendant Console. In my case, I'm running my phones with 7.4.6 because it is the version of the Cisco SPA504/508G phone firmware that is certified to work on our current version of Broadsoft's Hosted PBX.
The phones work very well indeed, but the attendant console lights up after a re-boot of the BLF phone is performed, however, the actual SPA500S unit doesn't perform onitoring at all.
I've read every blog/discussino on this matter and it is becoming a nuisance at this point. I dont understand why it takes so much trouble to configure something so easy and what a stark difference there seems to be when you upgrade SPA50XG phones on the firmware from one firmware release to the next one.
I'm looking for anyone that has had this issue that can help me configure the Cisco SPA508G phone that servers as the monitoring phone with a single SPA500S Attendant Console unit to monitor 4 extensions.
Jose A.

We just installed an new system with the SPA508g phones and the SPA 500s Side Car and are having the same monitoring issues. We have notified our support and they have been tweeking our system quite a bit. If this is a known issue why is CISCO not resolving it. Does CISCO monitor these forums?

CME attendant console "lite" application?

Does anyone know of Windows-based software that will act as a busy lamp field for up to 100 phones in a CallManager Express environment and (as a secondary requirement) provide simple attendant console capabilities?
We are running a trial of Arc Solutions' ArcExpress software, and while it looks to be excellent software, it's overkill for this install. It's very restrictive on how the receptionist's phone must be configured, and it pretty much requires you to use the PC to handle all calls.
There are 75+ phones in this office, so a couple of 7914's wouldn't be enough.
Thanks

Standby, I'm working on something. I would appreciate if you can send me the requirements to the email address in my profile.

Java based Chat console works fine, but does not automatically scroll down to last chat item

Hi,
I am currently facing a problem with a Chat program using jsp (Java Server Pages) where the chat console works perfect except for one little thing.
The chat window does not automatically scroll down to the last reply in the chat window.
the code used to scroll down to the last items (based on Netscape) is the following:
<pre><nowiki>if (navigator.appName.indexOf("Netscape") != -1) {
isOther = (navigator.appVersion.substring(0,1) == "3");
isNS4 = (navigator.appVersion.substring(0,1) == "4");
isNS6 = (navigator.appVersion.substring(0,1) == "5");
} else if (navigator.appName.indexOf("Microsoft Internet Explorer") != -1) {
isIE = true;
} else if (navigator.appName.indexOf("Opera") != -1) {
isOpera = true;
} else {
isOther = true;
if (navigator.platform.indexOf("Mac") != -1)
isMac = true;
if (isOther)
alert("Sorry but you will have to upgrade your browser to NS4+ or IE4+ for this to work properly.");
function setScrollProperties() {
if (isMac) {
scrollStart = 0;
scrollEnd = answerFrame.document.height - scrollStart;
} else {
scrollStart = 0;
scrollEnd = answerFrame.document.height - scrollStart;
function doScroll() {
documentYposition += scrollAmount;
window.scrollTo(0,documentYposition);
if (documentYposition < scrollEnd) {
setTimeout('doScroll()',slowScrollInterval);
}else if (moreScrolling){
moreScrolling = false;
scrolling = false;
startScroll();
}else{
scrolling = false;
}</nowiki></pre>
I cannot see what goes wrong in here and the manufacturer does not know how to fix this either.
Irritatingly this scrolling function is working normally in IE, Chrome and some other browsers.
I sure hope you can help me, as this is a very irritating problem that needs to be solved.
Best regards,
Corné Snoek

Hi,
sorry for such a late reply. I tried modifying the java bean to resize the JScrollPane object also but even that didn't work. Then I hardcoded the size of my Java Bean in my forms code by trial and error. For example, the size of the bean area was 381x169. The values that I had to pass to the "setSize" bean method were 510x195. This made the bean exactly fit the bean area. Seems crazy to me, but there it is.
Anyway, thank you.
Manu

IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

Hello,
I have an old Attendant Console based on CUCM7.1(5) with CUC 9.
Most of my user have voice mail box.
My issue is following: Users forward there phone to AC pilot point during lunch time or meetings.
When a call is then transfered to Attendant Console, if it is not answered, it is redirected to Unity connection and reach User Voice Mail box.
This is the good way of working for all users (to reach first redirect number mailbox), but my customer wants in the particular case of calls forwarded to standard, to reach standard voice mail box.
How can we achieve this?
If I setup a Translation Pattern on CUCM to translate a dummy number into attendant console Pilot Point number, and forward user to this dummy number, does Translation Pattern replace the first redirect number?
Thanks for your help.
Thibaut

It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
All calls should be routed through the queue in order to receive full CTI control of that call, I would suggest you create a speed dial with the DN of the CTI Route Point for the operators queue and then transfer the call to that instead of the operator directly, this way the call sits in the queue with any other callers.

Attendant Console supported on a thin client station ?

Does somebody know if it's possible to install the attendant console on a diskless HP station (thin client station) working with the RDP protocol ?
I'm using CCM 4.1(3)

We run attendant console on our windows 2003 terminal server. You will need to have 1 copy of the installation for each user (just install it on a normal pc and copy the folder to the terminal server).

High Available Attendant console for BE6K?

Hi Arun and team,
Where is it documented whether or not BE6K supports the new release 9.0 High Available Premium Attendant console?
The BE6K data sheet says supports "Cisco Unified Attendant Consoles" and then gives a specification of 500 max users and 12 attendants (implying Business Attendant) and that cant be right since BE6K supports 1000 users.
The Data Sheets for the Attendants dont really say if they are compatible with BE6K.In fact, the CUEAC implies it wouldnt work on BE6K since its says it needs 'specs based support'
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUACDE_Rel_N_9_0_1_10.pdf
This should be an easy thing to find ;-(
Anyone know where I can find it?
Thanks,
Steve

Nihal
May I suggest kindly cleaning up the documentation so that this is laid out clearly to all of us. This one gives you the impression no change is to be made to the OVA no matter what the console is.
http://docwiki.cisco.com/wiki/Cisco_Business_Edition_6000_OVA/OVF_Templates#Unified_Attendant_Consoles
Then we move to the data sheet
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11369/data_sheet_c78-638921.html
Cisco Unified Attendant Consoles is designed specifically for customers with a maximum of 500 IP phones and 12 operators concurrently logged in
So does that mean even if you have premium we can only do 500 Phones and 12 operators? That doesn't sound right.
Next I have this deck from Cisco that says only 25 operators supported. Screen shot attached. So what are the maximums for each type of console supported by the BE6K BU(CUB, CUD, CUE and CUPAC)
Thanks
Srini

Attendant Console will not load GUI

I'm running into a problem with Attendant Console version 6.1.2_c wherein when I launch the program and provide my credentials, the GUI disappears but acclient.exe can be seen running in Task Manager and using 50% CPU. If I login as a different user, I can get into Attendant Console fully without issues. Normally I would suggest that the user simple recreate their profile however in this case, it would be painful to lose the profile. Has anybody come across this issue and, if so, is there a way to correct this issue without losing the profile. NOTE, I have tried all of the obvious things like uninstalling and reinstalling the application and I've compared the working profile to the one that doesn't work and nothing has panned out.
Thanks,
Steve

Thanks guys, worked. My issue was that after using the help feature "?" after utils service restart "?", it just said serv. There wasn't a list of options. But obviously just doing Cisco Tomcat I was good. Thanks again.

Attendant Console for CUCM 8 and above, My Solution.

I work for a community college in which we employ a full time operator and have several people to fill in for breaks and vacations. Having an attendant console is very important. To complicate matters, we need to have more that the corperate directory in the console for numbers such as departments (Admissions, Financial Aid, etc.) as well as fax numbers and other references.
The attendant console that Cisco provided up untill version 8 met our needs. We upgraded and purchased CUEAC. And for 3 grand, we got a pile of crap with only one seat. The big problem is that it does not support directory integration, does not support incremental search, and has one of the worst implementation designs I have yet to see.
We have tried many consoles, all lacking in one area or another. The one that best met our needs was the most expensive, and had the smallest feature set. We could not justify spending money on somthing that is not at least as good as the free product that cisco once offered.
My crazy solution: Use CUCMAC (Assistant Console). For reference, we have UCCX with Basic Seats (No Desktop Agent).
Cons: Does not support imcremental search or directory integration.
Pros: Free, Unlimited seats, one search entry searches all fields.
Implementation:
Created a dummy "Manager" which allowed me to be able to create "Assistants" (operators).
At this point each person that is to act as an operator can now log into this software with their network username and password (we are LDAP Integrated). They can see and control the lines on their phones, and the software is almost identicle to the Attendant Console Software they were use to.
Created and ACD queue for the operator and added an ACD DN to each phone. The users go Ready and Not Ready using the IPPA.
In our situation, we have the full corperate directory, which for most companies is fine. In our case we need additional numbers for the Departments and such. Becuase we are LDAP integrated, we will need to sync to an additional Directory source for the missing numbers. I wish we could use " Contacts" in AD, but becuase they dont have user ID's, cisco will not import them.
To summarize operation, the operator logs into the ACD queue and used Assitant Desktop as a user interface for the phone. The only thing that differs from Attendant Console, is that you have to use the phone to log in and out, not the desktop software.
Please let me know what you thing, and any ideas how to improve this setup would be greatly appreciated!

Bradley,
I cannot comment on the implementation you have gone through but I can comment on your comments about CUEAC.
There is going to be a new release in June this year which will support directory integration directly to AD as well as the CUCM sync which is available today.
The GUI iteself is to undergo a redesign in version 10, the date on this release is not yet known.
Incremental search is something which is not on the roadmap but is something I will discuss with the Product Manager to see if it can be considered.

Attendant Console "failed to make a new call" error.

I have a problem with the error message "Failed to make a new call" in multiple instances with Attendant Console. The first time this error comes up is if the first hunt group member does not answer the call and it goes to the next member. It only displays on the first member console. If I change the hunt group order, it still comes up on whomever is first on the list. This message also comes up whenever any Console user makes an invalid call which is expected but irritating to the users.
Can I disable these error messages completely? It is highly annoying since these error messages can stack up and have to be cleared by pressing "OK" before the user can click on the screen again.
TAC has not resolved the first error yet but everything works fine.

Hi Luigi,
Thanks for the update. Even i had opened a TAC. In my case, we have configured Hunt Pilot, from where the call is routed to the members in the hunt group. But TAC says that the Attendant console never uses HUNT PILOT to take calls. So it has to be PILOT POINT which has to be configured for Attendant console to take calls.
We had configured in this fashion, because the AC stops working often. Even though it shows, 'activated in the control center. Manually the service has to be restarted on all the nodes. And all the callers will get busy tone when they try reaching the reception.
As an action plan, we need to revert to PILOT POINT configuration and do the testing again. So If found that the pop-up is not coming anymore, then TAC will work on fixing the AC service failing issue.
Hope this helps and will keep you posted on the updates.
Regards,
Karthikeyan.

Attendant Console Standard 10.5 Queuing

Hello,
I'm running Attendant Console Standard 10.5 in conjunction with hunt groups in CUCM 10.5 using native call queuing. Queuing is working fine except that the customer wants to be able to see queued calls in real time. I configured the queue stats button on each of the receptionist's phones but they don't like that since they have to continuously press the update button to refresh queue stats.
In a perfect world, I would like to be able to provide number of calls in queue in the AC client window but it does not look like that is a possibility with AC Standard. Can anyone point me in the direction of any Cisco documentation that states if this can or cannot be done?
Are there any other workarounds that anyone has used to get around this?
Thanks,
Glenn

There is no document that will tell you that, but you certainly cannot see that in AC, simply because AC only ties to the DN on which it receives calls, it doesn't monitor anything regarding line groups, HL or HPs.

Attendant console issues

I upgraded call manager from 5.1(2) to 6.1(2). I upgraded attendant console for the reception. Most of the features are working.
When the call come in attendant console does not see an incoming call under CALL PROCESSING window.
Please advise..
Thanks

If you do not configure the user, the attendant console cannot interact with CTIManager, and the attendant cannot receive calls so configure the user.
Cisco CallManager Attendant Console Frequently Asked Questions.
http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml
Cisco CallManager Attendant Console Issues
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/4_0_1/tb401c10.html#wp1000555

Audio problems in Attendant Console 6.0.1

Hello
I have installed a CUCM 6.0.1 and is trying to set up Attendant Console. I've set up the Pilot Point as a Broadcast Hunt.
Everything is working just fine and the incomming calls show up in the Broadcast call queue, except audible alerts. No matter what .wav file I choose (the default one or a custom) it just playes the first Â½ second or so of the file, and then it's silent.
The attendant console is running on a brand new pc running Windows XP SP2 (HP compaq dc7800p ultra-slim PC). I tried installing af VMware workstation on the pc and then brought up a Windows XP VM, in which the audible alerts worked just fine, so I think it's something with the Attendant Console client not being compatible with the Soundcard in the PC (a Soundmax HD audio something).
Does anyone have any ideas what could be wrong and how to resolve my issue ???

Don't think it is your PC's that are faulty , i have had a TAC case open on this issue for some time now - have recognised it as a defect , and it is currently pending release ,
CSCsm73933 - the bug id is not view-able yet , don't know if it will be
if / when TAC gives me a ES , i will let you know the version so you can request it from them
let me know if this helps
regards
BJ

Does Attendant Console work on CME/UC520?

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