Color partial failure

3 year old printer. Stopped printing blue ink. Both text & background. Windows 7 and windows 8.1. Replaced cartridge twice. Ink level not reporting.

Hello @Primary55,
I would like to assist you today with resolving the cyan print quality issue that you're experiencing with your HP Officejet 4500 All-in-One Printer. I understand that you have already replaced the tri colour cartridge twice to no avail. At this point I'm going to run you through some additional troubleshooting. It does however, sound like you may be experiencing a hardware issue with your print system. If the print system is failing you a replacement printer may be needed. Now with that being said, can I please have you run the steps below to ideally resolve this print quality issue for you.
Step 1: Print a Print Quality Diagnostic Report:
To start, I'm going to have you print a standalone report from your printer to verify if your issue is being caused from your Windows computer and a potential driver issue.
1. Load plain, white paper into the input tray.
2. Press the Setup button () on the printer control panel.
3. Press the Right Arrow button () to select Print Report, and then press OK.
4. Press the Right Arrow button () to select Print Quality, and then press OK. The diagnostic report will now print.
If this page prints fine: Your issue is actually being caused by your computer. Please do not proceed with troubleshooting at this time.
If the report shows print quality issues: Than you are experiencing a print system hardware issue on your printer. Can I please have you click here to access the print quality troubleshooting steps. Please run through Solution one, Solution two, Solution seven, and Solution eight.
Please let me know the result of your Print Quality Diagnostic Report. Should you still be experiencing issues there may be additional troubleshooting steps we can attempt. I look forward to hearing from you. Have a Happy New Year!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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MAC: color management failure. Mac OSX 10.4.3 compatible with PS Elements 2.0?

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However, I can open these PSE 2 files and print them with the Mac Preview application and everything seems to work ok. This all feels like an incompatibility issue between PSE 2 and Mac OSX 10.4.3. Will I have to buy PSE 3? (Although the Adobe web site only says PSE 3 is compatible with Mac OS X v.10.2.8 or v.10.3; there is no mention of "or higher" or of Mac OSX 10.4.3 in particular.)

Thank you for your helpful and quick advice.
Unfortunately, I did not have the latest version of Disk Warrior. Your probably right that zeroing the drive was overkill, but what a great feeling to start over! I feel like I just took a shower, broke up with my girlfriend, and moved to Italy to start a new life.
I went ahead and installed a retail version of OSX 10.4.3 and I am back up and running. I am going to stay a away from the latest OSX software updates for now to see how things play out.
--Franz
Zeroing is not necessary in most cases. A bad node
can frequently be repaired by Alsoft Disk Warrior
(assuming your data is backed up). If your data
isn't backed up, a bad node can often be read through
by Prosoft Data Rescue.
If I didn't catch you in time to stop your zeroing,
if installing the operating system you have
difficulty with zeroing, then perhaps the drive has
failed or its connector has failed. Be sure when you
go to install to only install the operating system
that came with the computer or a newer retail
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Selective color partial de-saturation (both specific area AND specific color)

Hi All,
I searched a little both here and Google and am now convinced this is not possible in LR. Please let me know your thoughts.
I want to select a specific area, say bottom half of the image, and then desaturate blue by 50% and aqua by 25%, without affecting any other colors at all.
Is this possible in LR? Takes 5 seconds in Photoshop, but I don't want to have to export and edit there. I experimented with the color picker under adjustment brush in LR, in hope de-saturation would only apply to the color I selected, but it doesn't seem to work like that.
There's the "HSL / Color / B&W" section, which is very useful, but it applies to the entire image. Basically I'm after HSL/Color type adjustment for a brush if such a thing exists.
Any help would be appreciated.
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Oggodei81,
regarding color change with the adj brush:
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Message was edited by: vinsolo

Network Library partial failure

I have a Tiger Server with about a half-dozen clients. I've implemented a Network Library for font sharing, and for a few months it worked great. Now all but two of the clients cannot mount the NL --it appears in the Finder as an alias that can't be resolved. The remaining two clients still mount the NL without problem. There's no rhyme or reason to why this has happened: no server failure, client blow-up, etc. The clients without the NL can still mount the server via AFP.
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Hi;
maybe you have a firewall or any other networking equipment in the middle that would cut a connection that is inactive for too long?
There are some keep alive parameters.
Lionel

K430 Wireless Keyboard partial failure .... or is it me?!

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PRH

Reify32207,
> I keep getting an error message:
>
> "1119: Access of possibly undefined property keyCode
through
> a reference with static type flash.events:Event."
What you need, in this case, is an instance of the
KeyboardEvent class.
The Event class, alone, doesn't have a keyCode property, but
KeyboardEvent
(which extends Event) does.
> textIn.addEventListener(KeyboardEvent.KEY_UP,
keyPressed);
> function keyPressed(event:Event):void
That second line is the culprit. Should be this:
function keyPressed(event:KeyboardEvent):void
David Stiller
Co-author, Foundation Flash CS3 for Designers
http://tinyurl.com/2k29mj
"Luck is the residue of good design."

ITunes Download partial failure

I downloaded Pink Floyd's Pulse Album last night but last two songs failed to download. My iTunes store information states all purchases downloaded. I cant even go back to the store and buy the last two tunes again as they are album only. What can I do?

Tried searching your hdd? If you cannot find it, email the iTunes team:
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Caller display partial failure again

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The new unit still does not work even when connected directly to the master socket with baseplate removed (i.e. no other phones or broadband filters connected).
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Incoming calls just display 'external' but otherwise I can make and receive calls normally. My broadband is unaffected.
I have to assume that something has changed in the quality or strength of the incoming caller display signal.
Would you please look into this since when I checked the progress of the last reoprt earlier it was marked as sorted before I reactivated it suggest any further steps I may take to resolve this matter.

This is a customer help customer community forum and your posts do not go to BT. Can you delete the vol ref numbers for your security as this is a public forum
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Partial recovery failure

I am repairing a hp laptop DV7 for a friend, I have the recovery dvd's and drivers dvd
but all I get is a message that the recovery has a partial failure. I can never
get the system restored to factory settings.
I loaded windows 7 64bit pro easily, but I could not get the drivers
loaded because the nic card driver could not be loaded.
What is wrong with this proceedure I thought it was supposed to be
simple? change the boot order to make the dvd drive first
and install the dvds in order.. What is missing from this picture in getting
this DV7 laptop working?
Thanks.

Hi:
This is the link to the support and driver page for the notebook:
http://h10025.www1.hp.com/ewfrf/wc/product?product=5189529&lc=en&cc=us&dlc=en&task=&lang=en&cc=us
Like I said, I need the hardware ID's. For example, note the list of wireless network adapters.
You need to know the hardware ID's in order to install the right driver.
Looking at the specs for the notebook, there are some drivers you need that aren't listed on the page.
For example...Chipset which you need to install first and reboot before installing any other driver.
First download is what you need.
http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx
Second is video. Install and reboot.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-103171-1&cc=us&dlc=en&lc=en...=
I do not know what audio your model has. There could be one of two audio chips installed Conexant or IDT.
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Wired Network:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-102406-1&cc=us&dlc=en&lc=en...=
How you want to make a folder for these drivers and run them is up to you.
But we can get this done for your friend.
Paul

"Partially lost connectivity" error message

We're conducting some load testing and when we reach a certain threshold in the test, Coherence will report this error:
[2010-10-21 20:21:39,376] ERROR [Logger@9243969 3.5.3/465p7] (Log4j.CDB:3) - 2010-10-21 20:21:39.376/7166.760 Oracle Coherence GE 3.5.3/465p7 <Error> (thread=Cluster, member=6): This node appears to have partially lost connectivity: it receives responses from MemberSet(Size=2, BitSetCount=2, ids=[4, 7]) which communicate with Member(Id=5, Timestamp=2010-10-21 18:22:38.456, Address=10.13.9.35:13921, MachineId=3619, Location=site:int.qaload.lan,machine:bcla01,process:9977, Role=RNTCServerEmbedded, PublisherSuccessRate=0.9615, ReceiverSuccessRate=0.9879, PauseRate=0.0020, Threshold=1785, Paused=false, Deferring=false, OutstandingPackets=1, DeferredPackets=0, ReadyPackets=0, LastIn=91315ms, LastOut=3301ms, LastSlow=n/a), but is not responding directly to this member; that could mean that either requests are not coming out or responses are not coming in; stopping cluster service.
We've verified that we're not approaching the capacity of the NIC on the server or the network itself. The CPUs on the servers are also well under maximum levels.
Other than the obvious (i.e. a network connectivity problem), what would cause this error? In other words, under what circumstances is this error displayed?

Hi Jeff,
Not sure if you've seen the description of the message here ...
http://coherence.oracle.com/display/COH35UG/TCMP+Log+Messages
Cause : The communication link between this member and the member indicated by %s2 has been broken. However, the set of witnesses indicated by %s1 report no communication issues with %s2. It is therefore assumed that this node is in a state of partial failure, thus resulting in the shutdown of its cluster threads.
Action : Corrective action is not necessarily required, since the rest of the cluster presumably is continuing its operation and this node may recover and rejoin the cluster. On the other hand, it may warrant an investigation into root causes of the problem (especially if it is recurring with some frequency).
Thanks

System Failure

When I started up my G5 imac yesterday, it instructed me to do a restart - nothing else on the screen. My only option was to use the power button to shut it down. When I attempted to start up again, I received a dozen lines of "info" which I understood nothing of except for the words "system failure". Can anyone tell me what this probably means? I am hoping this implies a circuitry issue, and not a hard drive failure. I haven't been as regular as I should at backing up files, etc. Any ideas/help would be appreciated. Thanks.

There are companies who can repair the logic board, so you don't have to pay the full tilt replacement cost; but that would mean the board would have to be removed and certain parts that come off easily, taken off, in order to send the board into a testing and repair facility.
I'd check to see if anyone has posted a how-to youtube video on how to use a fine de-soldering tool to remove a failed memory chip on a logic board, and a fine soldering tool to install a suitable spec like-build replacement RAM chip on the logic board. There are some about how people fixed portable Mac computer boards, and this has been going on since some users chose to fix out-of-warranty iBook G4s in the later model years that had the cory allen and other effect issue. A solder service where re-balling helped some of those more permanently, since some did not require chip replacement.
To have a company test the board beyond just a failed on-board RAM, would help resolve the possibility that the graphic processor chip could also be among those with a partial failure history. Some users of the G5 iMac were able to resolve issues by resoldering or replacement of on-board other components. A few newer intel-based iMacs have also seen user-innovation where unprescribed actions were used to re-solder logic boards in a household oven at melty temperatures over a certain time. Not too melty, and all at once.
To contact some company that has a major workstation for resolding even the processor and graphics cards, to logic boards or other parts, would be one to ask. Some of them do their own work and offer spares that are either new-old-stock or ones they have in-house tested and thoroughly; and repaired, then retested. I'd call a company such as wegenermedia with the product serial number, and model identifier, and ask. Another source may be powermax, powerbookmedic, owc, and maybe to get another possible shocker, ask places that may not even deal in older hardware at all. Just to see what they say. If the cost is to high, you can check into these companies repaired older models, should you have software for a specific vintage you need to use.
Not sure how accurate the iFixit take apart guides or repair guides are, but a matter of detailed assembly or disassembly that involves down time, tends to let people who only do one of these in their life, forget important details and the on-the-fly learning of fine motor skills you were careful to use during takeapart... Before the orginal fixed part or suitable replacement finally arrives. An advantage to getting the original repaired, is that the serial number would likely be the same, if not flashed.
Usually capacitors or power supply items are a demise of these G5s, and some G4s.
So your choice is to ask some questions by email and free 800 number service people to see what they say; then if the news and level of difficulty is not worth the explorative surgery, then a replacement device may be an answer. There are several Intel-based Macs, restored & repaired, that could run older OS X if that's where your software needs are. Newer hardware usually necessitates other upgrades, as you know.
Good luck & happy computing!

IPhone 6: Is partial frying possible?

Today I poured a cup of tea on my brand new iPhone. Luckily my silicon case partly protected my phone from sucking too much liquid. Still entire front surface was all under liquid. I have immediately switched off the phone. I wiped and drained out the liquid as much as possible. I kept phone switched off for around half an hour and switched it on again. It worked with no apparent problem.
Now here is the question, if a phone switches on and works under such conditions, does that mean all systems go or is there a chance that a part under the hood could be silently out of order. If partial failure is invisibly possible, how can I diagnose the entire hardware in iPhone?

"Partial Frying" as you said in your subject is most definitely possible. iPhone and liquid are just not good friends. And while your phone may be just fine and operate without any issues, if liquid got in the phone, things can degrade. Unfortunately, warranty does not cover liquid spills and Apple can instantly look in a phone and see the liquid sensor to see if it has been triggered. If it has, you either use your AppleCare+ warranty if you purchased it when you bought the phone and pay $79 for a replacement, or if you did not purchase AppleCare+ you can get an "Out of warranty" replacement for about 50% of the cost of the phone.

MacBook Pro Drive Failure to Read DVD's

So I have a 17' MacBook Pro from 2008, and up until couple of months ago its super drive has been reading/running both DVD's and CD's.
Now it will not read or register DVD's, spitting them back out, but remains running fine with CD's.
Is that a software issue? or Can these drives have "partial" failures reading one media type ok, failing on others?

After 5 years, you might have to clean the lense on the drive. CDs are more tolerant of dust than DVDs.

Archive-partially successful

I thought this was resolved long ago but I still see in RME 4.3.1, LMS3.2 on Solaris 10. I see partial failure for several switches with the following error.
We do allow telnet to the devices but ssh is allowed. NEtconfig works using ssh without any problem. My protocol order is SSH and then TFTP.
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> SSH,Telnet,TFTP,RCP,SCP
Execution Result:
CM0062 Polling device_name for changes to configuration.
CM0065 No change in PRIMARY STARTUP config, config fetch not required
CM0065 No change in PRIMARY RUNNING config, config fetch not required
CM00 Polling not supported on VLAN RUNNING config, defaulting to fetch.
VLAN
CM0151 VLAN RUNNING Config fetch failed for device_nameCause: Command failedTELNET: Failed to establish TELNET connection to x.x.x.x- Cause: connect timed out.
VLAN Config fetch is not supported using TFTP.
VLAN Config fetch is not supported using RCP.
VLAN Config fetch is not supported using SCP.
Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.

In order for RME to be able to fetch vlan.dat, it must be able to telnet/SSH to the device, then perform a "copy flash:vlan.dat tftp:", and TFTP the file to the RME server. It looks like the SSH connection is successful, but the TFTP is failing. Try to manually perform these steps, and confirm you can TFTP the vlan.dat file to the RME server.

I don't want to buy a new one just yet hoping for some magic

Hi folks my 4 year old imac 20" I believe died on me. I can't believe it. I read everything there is to read, bad caps, bad PSU caps, apple warranty extension. Mine falls within that serial# but apple folks said no it's 4 years. $1799 for 4 years of service just not right. I'm using a 8 years old Win laptop to type this. All was going well till from sleep the imac sounded it was ready for takeoff. I did a hard shut down. (it would not wake) I tried everything but she won't boot. Actually it has booted on occasion but after a while would hard freeze. Followed by hard shutdown, then not booting. During the no boot fans will blast after some 30 second or so. So I take the cover off to start troubleshooting. Apple says its logic board problem. There is no way I'm paying $900 for a new board. I see nothing in the caps that would indicate to replace them. PSU is also fine based on the LED code. LED1 and LED2 light up, so that indicates PSU is working correctly. Its LED3 that will not turn on. I took out the inverter to inspect and again it looks brand new. No smells, burnt sightings, kinked wires....nothing. When it booted I did all the reset key stuff, didn't help. One note before it booted it beeped once. After that beep, I know it will boot. I'm not sure what that beep means. I can't get it to beep again. No chime or bong. However the power light will stay on sometimes or not turn on at all while not booting. I disconnected the ambient sensor, hoping that would do it, and no. Other things I've done is upgrade the HD and memory a while back. I don't believe its an issue cause these were working for a few months before hand, and I put back the original working 512K dimm to test, and all is same.
Here are my questions.
1. What else can i check?
2. How to test the inverter to make sure it works correctly? I'm hoping its that.
3. Can the power light have anything to do with it sensor there maybe?? I know I'm reaching here..
I'm just hoping someone can give me other clues. Like I said 4 years for $1800 is not right. One disturbing thing is apple thinks I got more years then I should have with it. Sorry, I like apple but totally disagree on that. If someone had told me that when I bought it, I would ran the other way real fast.

carl s. wrote:
I read everything there is to read, bad caps, bad PSU caps, apple warranty extension. Mine falls within that serial# but apple folks said no it's 4 years.
Are you sure about the serial number & warranty extension? To my knowledge, it was only first generation iMac G5's involved in the 'bad cap' warranty extension & yours sounds like a 2nd generation one (the Ambient Light Sensor version).
As it happens, I have been having similar problems with my iMac G5 ALS model, also about 4 years old. (Note: you may want to skim the next several paragraphs, which describe it in detail, & focus on the conclusion at the end.)
First, for several months it would sometimes not wake from sleep from the keyboard. When this happened, plugging & unplugging the keyboard USB connector would sometimes wake it, then the problem progressed & that wouldn't work but unplugging or plugging in an iPod Shuffle would wake it. Then it got to the point that it would go into a weird 'half-sleep' mode -- everything seemed to be sleeping & the screen was dark but I could hear the fans & hard drive running & the power light was not pulsing but off. At that point not even holding down the power button would do anything but pulling the power cord & plugging it back in would shut the computer down, after which it would start & run normally.
This went on for about 2 weeks, then the display started having persistent artifacts consistent with bad video RAM -- the pointer was surrounded by a hatched pattern, windows by multiple horizontal lines, & Dock & menu bar were overlaid with a grey window-screen-like pattern. Booting into Target Disk Mode or the Apple Hardware Test resulted in vertical broken lines throughout the screen & sure enough, AHT said everything was OK except video RAM -- I couldn't read the result code because of the vertical lines.
This iMac was just being used at the time by my wife for email & she gamely said she could live with the display artifacts, since email windows were displayed cleanly, so for about 10 days that's what we did, pulling the power cord as needed to get the Mac out of its weird 'half-sleep' mode when that occurred. I had & periodically continued to try resetting the SMU & PRAM, emptying caches, etc., & running Disk Utility's Verify Disk check, all to no effect.
Then 2 days ago, I noticed the weirdest behavior yet: the iMac appeared to be sleeping (power light pulsing) but an attached iPod Shuffle's light was flashing orange, indicating it was mounted & should not be disconnected. On closer examination, I noticed that the fans were not running but the back of the case was very, very hot. I pulled the power plug & opened the case to discover that the CPU shroud was too hot to touch! Trying the internal power switch diagnostic immediately lit LED 4, the over-temperature indicator so I left the Mac on its face with the cover off to cool down.
To my relief, 20 minutes later hitting the internal power switch resulted in a normal startup chime & LED's 1 through 3 lighting up in the normal way. I closed it up & tried the normal startup but it hung at the grey screen with the spinner. Since this iMac had two partitions, one for Leopard as the default & one for Tiger, I restarted & with the option key selected the Tiger partition.
Amazingly, not only did it start up perfectly into Tiger but there was no trace of video artifacts. I discovered that the Leopard partition now had an unrepairable 'bad thread count' error, even though all previous checks with Disk Utility had shown no problems. I restored the Leopard partition from a Time Machine backup, restarted into it & since then everything has worked perfectly, even to the point that AHT can now find no video RAM or any other problems.
Conclusion: I have no idea what happened or why everything is working perfectly now. It seems impossible that any software change could fix a hardware problem. The persistent video RAM issue occurred even when booting from the AHT & installer discs, which should rule out any problem with the version of the OS installed on the hard drive. I have no faith that this iMac won't start displaying power/sleep/video issues again, but try as I might I can no longer find any sign of any problems.
My half-baked hypothesis for now is that the severe over temperature condition somehow cooked out whatever hardware problem caused it, & in so doing "cured" the other problems, too. This makes almost no sense, except for one thing: I noticed two slightly bulging capacitors on the motherboard that I don't think were there some months back when I last opened the case. A partial failure mode for a "popped" electrolytic capacitor is that this lets moisture into it, partially shorting it out. It is remotely possible that the moisture was cooked out of these two caps & that is why it is working OK now ... maybe.
Anyway, because of this, I suggest that you look very carefully at all the black electrolytic capacitors on your motherboard, checking for even the slightest sign of bulging or separation of the three sections of their metal tops along the Y-shaped score lines. Even if your # 1 & 2 LED's are lighting up, you may have a power related problem caused by these capacitors being bad. If so, it may be that a technician can replace them & get your iMac working again without an expensive logic board replacement.

Windows 8 Mouse Not Working

The mouse on our Toshiba Windows 8 laptop suddenly stopped working. The mouse does not appear on the screen with all the panels, or the desktop. But it does appear on the login screen and the screen with all the user options. This problem is only occurring
on the admin account. Does anyone have any ideas on how I could fix this problem?

I have encountered this problem on several recent patches on three different machines: two laptops and a desktop. After reading other related pages in TechNet, my best guess is that the installation of a patch causes Win8.1 to rebuild/reload/or-otherwise-muck-with
its USB drivers, and sometimes this process fails to complete properly. Sometimes the problem resolves itself after another boot or two. Sometimes the problem reappears with some really nasty behaviour (e.g. having the mouse randomly shift around the screen
-- in one case wreaking havoc with my partner's Outlook files). Often it's only a partial failure of the mouse, e.g. on my laptop I usually just lose the use of the left-mouse button. Eventually I'm sure MS will track down this bug (or bug-cluster)
and fix it but in the meantime I'd suggest the following workarounds:
1. If you're using a laptop with an external mouse, unplug it whenever it misbehaves and shift to using the touchpad or whatever mouse-replacement is builtin to your laptop.
2. If you're using a desktop, purchase an inexpensive backup mouse. Not a bad idea to have one of these anyway -- mice don't live forever so if your "main mouse" is misbehaving your first port of call should be to try another one!
3. Having a spare keyboard is also a good idea IMHO. I haven't experienced keyboard failures myself -- thank goodness! -- but other threads in TechNet complain about this, and I *suspect* it's a closely-related issue to the mouse failure.
Anyway; if you have a working keyboard and some wizardly person is nearby, they'll know all of the strange (and hard-to-remember!) tricks for driving a Windows box solely from the keyboard (after unplugging the misbehaving mouse ;-)
I *suspect* that all of this difficulty arises because the Windows team is trying to address some security problems (e.g. the possibility that some malicious software might be monitoring -- or even controlling -- your mouse or keyboard, if you don't
have good anti-virus protection on your box) and/or because they have overshot a bit when trying to minimise the boot-time on a Windows box. A fast boot-time is a very desirable feature but -- of course -- if the existing boot-image is
defective or stale, and this defect isn't detected & repaired during the next boot, this defect could manifest as a malfunctioning USB device (or in many other ways...)

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