CUCM 8/Equitrac Integration

Hello
We have a customer that is currently using the equitrac software for accounting
and billing purposes. It is already integrated with a Legacy PBX using FAC and
CMC codes. We are going to replace the PBX with CUCM 8 and I
would like to know if anyone out there has done an integration with CUCM and
Equitrac and if so how?
Thank you

Hi,
I was just involved in a project that had the same requirement. Integrating CUCM 7.x or higher and Equictrack ( Adding account / client matter codes to calls and then exporting them into Equitrac).
I created a JTAPI application that works as a web XML phone service. The program allows Cisco IP phone user to select predefined account code, enter a code or create a list of favorites. The user can select the code before the call is made if they do that the code is added to the next call made from that phone. Also the user can enter the code while they are already on the call.
The client matter codes are connected to the CDR records and once a day they are exported to an ascii file, the file then is imported into Equitrac.
If you are interested in a solution of this type please let me know: robertm at confiancienc.com or post a message on this forum.
Thanks!
Robert

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CUCM 8.6 Integration to Nortel CS2100 SE16

Hey All,
Previously we had integration to a Nortel CS2100 working great via a SIP trunk.
Recently we had to upgrade the Nortel to SE16 and since then I have been having an issue with the following call flow.
1. Call originates from Cisco IP(SIP) phone to a Nortel TDM phone over the SIP trunk and if that TDM phone hunts to VM I get dead air for 11 seconds then the call drops. If the TDM phone is hard forwarded into VM then their is no issue, it is only when it hunts.
- I mentioned Cisco IP(SIP) above because it does not drop if it is from a SCCP phone like a 7925 WIFI phone or a soft client like IP communicator or even the SIP trunk I have for Microsoft Lync.
In looking at logs on RTMT I am now seeing re-invite inside a re-invite error(in red below) messages which you can see in the screenshot below (sorry for the blackout but infosec policy required it) . Anyone have any ideas? I do have a TAC case open but I am really trying to get this fixed before everyone comes back from the holiday.

Just wanted to update everyone on here with the details I found in the traces. CUCM was doing Early Offer to the Nortel side and the 200OK from Nortel still had 2 codecs listed rather than one causing CUCM to immediately Re-Invite with G./711ulaw only. It looks like the Nortel system doesn't know how to handle inbound early offer. Solution will be to turn off Early Offer on the CUCM SIP Profile.

Cisco BE6k with CUCM 10.X integration with Siemens with Hipath 3350 and 3550

Dear Experts;
We have one requirment from customer.
They have 4 branches with Siemens Hipath 3350 and 3550 PBX and they want to integrate with cisco CUCM 10.x.
The Head Quater with complete CUCM as IPT and branches with with Hipath 3350 and 3550 PBX.
CIsco TAC says interoperability doc is not available and also I can see tehre is no doc.
TAC Reply As below.
We do not have any documents about CUCM integration with Hipath 3350 and 3550 on our interoperability portal. This means that their integration with CUCM was never properly tested. So we can not confirm that all features will be working. But from CUCM perspective this is third-party device that can be integrated using SIP or ISDN (with Voice Gateway between them).
Link for interoperability portal:
http://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/networking_solutions_products_genericcontent0900aecd805b561d.html#callmgr10
Regards
Debashis

If the Siemens supports SIP or H323 you can attempt to simply create a trunk between the systems and route calls via it. If IP integration is not an option then as pointed by TAC integrate via PRI circuit (preferably QSIG). From CUCM side it will be just another GW, similarly from Siemens side. You'll need to select which side is going to be ISDN network (I always use Cisco side) and then make the other side user.

CUP 8.6, CUCM 8.6 for OCS RCC

hi we have the cup8.6, cucm 8.6 integrated to OCS for RCC.
All dashboard and system checks on cup are ticked ok. However on user MOC client we get the following error : 'cannot connect to the phone system, the call control server may be temporarily unavailble' .
we have trunk from ccm to cup, in cup we have ACL's for OCS and in cup we have cti gateway and ctigw application user with 8 cti cucm's.
User was on a cup 7, with ccm 7 to same ocs and all worked fine, issues after migration to ccm 8 . Move user back to ccm 7, i.e. register the phone to old ccm and using cup 7 all works fine again.
Any advise appreciated.

CUPS or IM/P as its called now in version 9.x doesnt require a license. You just need the UCM license which I know is available on the website. IM/P works with CUCM from version 9.x and its tightly integrated as far as version goes.
Please rate useful posts.

CUCM 6 with MeetingPlace Express

Hello,
I have CUCM 6.1 integrated with MeetingPlace Express VT and everything is set up. However, when I test with trying to conference more than 2 users the video ends on everybody's desktop. When it is just 2 users the video shows up fine as soon as I conference in the next person it kicks the video off. Any help would be appreciated
Thanks!

Sorry, forgot to mention that I have configured everything in CUCM and Meetingplace and created the Video conference bridge and added it to the MRGL. It shows the bridge as registered in both CUCM & MPE
Thanks!

CUCM 7.1.2 and Exchange Server 2010

Hi,
I have a cucm 7.1.2 installed and configured and an exchange server 2010 box as mail server on another system.
If I want to send voice mail from Cisco IP phone through the cucm to the exchange server, do I need an external voice mail like Cisco Unity, or the cucm should have everything I need.
Thank you!

Hi -
If you want to use Exchange 2010 as your voicemail system, you need an Exchange server hosting the Unified Messaging server role. Microsoft has specific requirements for using Exchange unified messaging as well as licensing for your voicemail subscribers. Here is a good review - http://technet.microsoft.com/en-us/library/bb125141.aspx. Plus there should be an integration document for voicemail functionality, I found the CUCM version 7 integration doc here - http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d5db0297-7850-4f52-b965-b8006b4c05f5&displaylang=en
Regards, Ginger

CWMS v.2 - how to configure CWMS to authenticate user with CUCM

Hi,
I have a CUCM with no LDAP or AD integration. I already configured the directory integration with CUCM and it synchronized the user accounts to CWMS. When trying to login with end user account, password configured in CUCM doesn't work. What is the process to configure CWMS to authenticate with CUCM user database? Thanks.
-Alan

Hi Alan,
CUCM and LDAP integration is a prerequisite for using Directory Integration on CWMS.
http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/1_5/Administration_Guide/Administration_Guide_chapter_01011.html#task_DB0D271D6EB1459EB4DA269461E93B36
Before You Begin
You must configure AXL and LDAP directory service on CUCM before you can use the directory integration feature. CUCM is required to import users into your Cisco WebEx Meetings Server system. Use CUCM to do the following:
Enable Cisco AXL Web Service
Enable Cisco directory synchronization
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Configure LDAP authentication
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CUPS CUPC Desk Phone control & features

Hi,
We are doing the POC with CUCM , CUPS , OCS RCC integration. I want to clarify some of the features using Desk phone control.
CUCM - 7.1.2
CUPS -8.0.0 , CUPS 7.0
OCS R2
CUCM CUPS are integrated and features soft phone , desk phone , IM , IPPM , LDAP are working fine.
1) In desk phone mode , CUPC A is call with CUPC B ( soft phone or Desk Phone) . In that time CUPC C will able to the Phone status of CUPC A
such as Busy , Idle like the Presence status in the phone ?
2) In the OCS RCC i'm able to call from the MOC to the Phone , but for incoming call there is no pop up from the MOC ?
3) OCS FQDN should be resolved in the CUPS ? ( test.domain.com)
4) From the MOC is it able to see the User Phone status as mentioned in the 1st Point.
Thanks

1) DNS entry is really required in the CUPS towards the OCS server ( ex ocs.lab.com)
[Michael] Technically, it will work without DNS. Tweaking might required. Since you already have OCS entry in DNS, you may just point your CUPS to the DNS server. That'll make thing's easier.
2) When the incoming call to the RCC phone , OCS will pop up the Incoming call to the MOC.
[Michael]Yes.
3) How important MOC RCC plugin we have to install in the MOC? how its work with MOC ?
[Michael] MOC RCC plugin is only required when the Line URI in Active Directory cannot uniquely identify a phone device and a line. For example:
Scenario 1: shared-line across multiple devices
Line URI is "tel:1234;phone-context=dialstring". If there's only one phone with DN 1234, you don't need the plug-in. Otherwise, you may
a) Use the plug-in to choose the phone you want to control.
or
b) Change the Line URI to "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF" (then you don't need the plug-in)
Scenario 2: same DN in different partitions
Line URI is "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF". If there's only one line on phone SEPAABBCCDDEEFF with DN 1234, you don't need the plug-in. Otherwise, you may
a) Use the plug-in to choose the phone you want to control (even though there's only one device)
or
b) Change the Line URI to "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF;partition=partition1" (then you don't need the plug-in)
Michael

Jabber Client through Collab Edge dials MCU - no Video

Hi There,
I think this is a licensing issue, but would need clarification as to what is required.
We have Jabber Clients externally connecting through Collab Edge, Jabber to Jabber video works great, but when conferencing the client gets only Audio. (this is expected).
We have implemented a software MCU via a SIP trunk from the CUCM which works fine internally, but when Jabber clients dial this through Collab Edge, no video is received or sent.
My understanding is some "Rich Media" license is required on VCSe or VCSc? Can someone explain what is required or another way to accomplish multiparty video using external jabber clients?
Thanks

Rich media sessions licenses are only required if you need to video call people outside of your organization, that is the registration of the remote user's endpoint doesnt register to the CUCM that is integrated with MRA.
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Jabber 4 Everyone default service profile

Hello all,
A customer running UCM 9.1.2 with IM&P 9.1.2. They have rolled out Jabber Desktop as the default application for IM and Presence for the organization. We have setup several "SERVICE PROFILES" inside of UCM to differentiate between Ehanced Presence for employees that have both IP Phones and Jabber, and just Regular Presence for employees that do not have an IP Phone on the system. We made the Regular Presence the "DEFAULT SERVICE PROFILE" and then we ran a bulk update to update all users "currently" in the directory to have the option
HOME CLUSTER and ENABLE User for Unified CM IM and Presence.
CUCM is AD integrated so all the users come from AD
The issue we are experiencing is for any new hires, the account gets created in AD then eventually sync'ed into CUCM. We can't find a switch that allows us to make sure new users have certain "DEFAULT USER" settings namely "HOME CLUSTER" and "Enable User for Unified CM IM and Presence. So these new users are not getting this setting and can not login to Jabber until this occures
Thanks

Hi Ryan,
I have the same issue and at the moment no solution for that.
I have a bulk user template, so everytime new users come in, I bulk the setting over the new users.
Would be nice to see, if someone has another solution.
Best regards
Ben

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

How to create A record on DNS server

How do i create an A record on the DNS server (windows server 2008) that would resolve into two ip addresses: PUB & SUB ip addresses respectivly, to enable EM redundancy in Cisco Unified Communications Manager 6.1.
Right now when the PUB failover to the SUB the EM does not work. the Phone services as well as the global directory does not work. the CUCM is fully integrated to LDAP.
Cisco recomends using an SLB but right now i am trying to use the DNS option. what i need now is how to create the A record on the DNS that would resolve into the two ip address of the PUB and SUB.

You can do this but your results won't be quite as expected. I've played around with this and you'll see that the request for when you press the services button will go to server A, then when you click on the EM service your request will go to server B, then the login back to server A even though you started the login session with server B and back and forth, then with the authentication information, etc. Also DNS doesn't know about the state of your servers. If a server is down you'll still have issues if the name resolves to the down IP address. As far as I've seen DNS will always round robin with multiple records for the same name (unless you use an SRV record).

UCCX Historical Reports Doubt

Hi ,
I have telephony setup running on CUCM 9.x integrated with UCCX 9.x.
Everything working fine and I can generate the Historical reports.
I have some doubts for generating the reports which is mentioned below.
1. Need to generate the agents abandoned calls,Placed calls and missed calls in a single report.I know i can generate these information's in two reports ,but required all this in a single report.Will it is possible?
2.When generating reports I required only external numbers information not required to show the internal numbers on the reports.Is there anyway I can uncheck the internal number while generating the HR?
Thanks inn advance
Nithin Louis.

Hi Nithinpro,
Answering your two question, there's not way to custom the information displayed in the HR report type.
One option to custom report is running Microsoft Silverlight but is not a easy task.
Check this link:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf
Regards

Unity set-up

Hi,
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mso-tstyle-colband-size:0;
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My question is this. We have a client that already has existing Unity servers in High-Av setup. This unity system already caters 1000 plus users and based on these subscriptions there are instances that unity experiences insufficient hard drive and memory. Recently client opened a new site that will handle 800 new users that eventually these users will subscribe to the unity system. To address their current unity experience, would it possible to add new unity just for these new users. This new unity will integrate to the existing CUCM and email system. Is this set-up will work? What are the things that we need to consider.
Regards,
Jermaine M.

Hi Hailey,
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mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
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mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
Thanks for the swift and informative reply.
Client has Cisco Unity 7.0 version running in MCS 7835. Some of their users are not deleting their voicemails.
What are the dependencies with this kind of setup? In the CUCM and on the clients email systems. With current setup, it is very unlikely that users on the existing sites receives messages from the new unity server in the new site. Users on each site will utilize their respective unity systems.
Up to how many unity systems can a single CUCM cluster be integrated or communicate?
Regards,
Jermaine

LDAP Filter to exclude a sub OU?

I have a need to exclude a sub OU from a search base. CUCM is LDAP integrated to Active Directory. The directory search basically OU=Users, DC=company,DC=local. There is a couple of OU's located under the Users container (OU=service, OU=special). A third party manages this companies AD and is not willing to make any changes to the structure. Does anyone have a suggestion for a filter that will work to filter out the users in the OU=special? I have tried several things but the ones i thought would work are:
1. (&(objectClass=user)(!(OU=special))) have tried this with the full search base as well
2. (!(&(objectClass=user)(OU=special)))
Any help would be appreciated.

Hi gpword,
I dont think you can exlcude a sub OU, at least I could never get it working.
A few options you can use.
1. Add all the users in the "Special" OU to a group and then exclude that group - I use this option and it works
(&(ipPhone=*)(objectclass=user)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2))(!(memberOf=cn=GrouptoExclude,ou=XXXX,ou=XXXXX,DC=domain,DC=local)))
2. As above you could utilise the ipPhone field and only sync users who have this set or only sync users who are a member of a particular group below
(&(ipPhone=*)(objectclass=user)(memberOf=cn=USERStoSYNC,ou=XXXX,ou=XXXX,DC=domain,DC=local)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)))
The above examples also exclude disabled accounts, computer objects and inlcude only users with the ipPhone field set.
Thanks,

CUCM 8/Equitrac Integration

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