Customizing contact record storage

Hi,
CCA_AM_813 guide on page 97 tells about "six main configuration options for customizing contact record storage".
I tried to use "Configuration 4".
The guide says:
"In Configuration 4, you keep your contact records in a new
table that you create in the Oracle Contact Center
Anywhere database. You also create a new contact
template and a new data source: Custom contact template
(create)"
I followed all the instructions for "Configuration 4", but when I try to make a contact search from IM with the new "Display Template" I receive this error:
"An error occurred while searching for contacts"
And this are the IM logs:
2010-07-27 17:12:03,895 ERROR com.taw.cca.client.app.ic.contacts.ContactQueryPanel An error occurred while searching for contacts!
com.taw.cca.client.framework.communication.CommunicationException: Invalid Security Policy
     at com.taw.cca.client.framework.communication.services.BaseService.handleServiceResult(BaseService.java:82)
     at com.taw.cca.client.framework.communication.services.BaseService.handleServiceResult(BaseService.java:107)
     at com.taw.cca.client.framework.communication.services.contacts.axis2.Axis2ContactsServices.findContacts(Axis2ContactsServices.java:66)
     at com.taw.cca.client.app.ic.contacts.ContactQueryPanel.findContacts(ContactQueryPanel.java:111)
     at com.taw.cca.client.app.ic.contacts.ContactQueryPanel.access$0(ContactQueryPanel.java:106)
     at com.taw.cca.client.app.ic.contacts.ContactQueryPanel$1.run(ContactQueryPanel.java:142)
     at java.lang.Thread.run(Unknown Source)
It seems to be an access/security problem with the table... but I created it inside CCA DB!
Anyone have a solution?
TNX

Hi Roman,
your solution seems not to work with us, or maybe we have not understood...
In any case I found some old SR opened with Oracle still not solved: it seems a bug in the application.
Oracle opened this unsolved bug:
https://support.oracle.com:443/CSP/ui/flash.html#tab=KBHome(page=KBHome&id=()),(page=KBNavigator&id=(viewingMode=1143&bmDocType=BUG&bmDocDsrc=BUG&bmDocID=10588876&bmDocTitle=%5BCR#12-1XF0GAB%5D%5BFR#12-1XF0GAW%5D%20CANNOT%20ADD%20CUSTOM%20CONTACT%20IN%20CUSTOM%20DATABASE%20TABL&from=BOOKMARK))
that is:
Bug 10588876: [CR#12-1XF0GAB][FR#12-1XF0GAW] CANNOT ADD CUSTOM CONTACT IN CUSTOM DATABASE TABL
Bug Attributes
Type B - Defect Fixed in Product Version -
Severity 2 - Severe Loss of Service Product Version 1.0
Status 11 - Code Bug (Response/Resolution) Platform 289 - GENERIC (All Platforms)
Created 19-Mar-2010 Platform Version NO DATA
Updated 06-Jan-2011 Base Bug -
Database Version 2005
Affects Platforms Generic
Product Source Oracle
Related Products
Line Siebel Family Customer Relationship Management
Area Contact Center Anywhere Product 8965 - Siebel Apps - CCA

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