Data Collection in Campus Manager hung

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I am running LMS 3.2 and Campus Manager 5.2.1. My data collection in Campus Manger for my devices does not complete and runs indefinitely. It has been hung in the "running" state for the past week and will not complete. I only way I found to get it out of the "running" state is to reset the ANIServer service and reboot the server. I have had this problem since I have upgraded to LMS 3.2. Does anyone have any input of this issue or possible solutions?

The data collection hung again as expected over the weekend. The ANI.log file grew to 1.8 GB again. It is to large for me to open it. I could try to split it up into smaller files. What should be my next course of action?

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Hi, Clarke. Please help me with a problem about campus data collection on lms 3.2
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I read in your answer to other guys and you say there are a patch. how i can get that patch?

You need to upgrade to Campus 5.2.1. You can do this from Common Services > Software Center > Software Update.

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see this thread:
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perhaps you are hitting BugId CSCtd49439
CSCtd49439 Bug Details
Data Collection never completes, and UT acquisition cannot run
Symptom:
Campus Manager Data Collection does not stop. It is reported as always
running in
Topology Services. Additionally, User Tracking acquisition does not run due
to XML files
being written.
Conditions:
This will occur if there are any standalone Access Points being managed by
Campus
Manager. Other devices can also cause this (e.g. old 1200 series switches).
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under Campus Manager > Administration > Data Collection > Exclude Devices.
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Campus manager 5.0.6 bug

Hello,
I'm hitting bug CSCtd49439 detailed below after i upgraded my campus manager to 5.0.6. the workaround didn't work in my case and i need the patch without opening a tac case, where can I find it???
Regards
Data Collection never completes, and UT acquisition cannot run
Symptom:
Campus Manager Data Collection does not stop. It is reported as always
running in
Topology Services. Additionally, User Tracking acquisition does not run due
to XML files
being written.
Conditions:
This will occur if there are any standalone Access Points being managed by
Campus
Manager. Other devices can also cause this (e.g. old 1200 series switches).
Workaround:
Filter out standalone Access Points and other affected devices from Campus
Data Collection
under Campus Manager > Administration > Data Collection > Exclude Devices.
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"I understand I have to open a tac case to get it but the problem is that; being Cisco Gold Partners, my company has a limit on the numbers of tac cases to be opened and there are lots of patches and software that is only available through tac? can I unsertand why? IS this a Cisco Policy?"
Yes, it is and this is an old discussion with Cisco and I stopped it sometimes in the past; The only argument for you might be - "it is the same for all Cisco partners...."
It has some aspects, I am not sure if Cisco is aware about..
See this situation:
If you have an issue discussing it here on the forum e.g. with jclarke and it reveals to be a LMS bug and jclarke writes a patch for it, it is clear to open a TAC Service Request to get the patch (the patch is not tested yet and TAC needs to have the possibility to keep at least a statistical logging about the issues).
But know the ridiculous part starts - the case will get accounted against your account because the bug ID yet exists. edit: Only Bug IDs generated during the follow-up of a case won't get accounted. Only if a NEW Bug ID is generated during the follow-up of a Service Request will result in the fact that the SR is not accounted. So beside the fact that you have to deal with parts of LMS which are not working you receicve a kind of penaltiy for helping in making LMS functioning correct....
Once, I stopped informing Cisco about the issues I have found within LMS because of this penalty, but when jclarke started in this forum it was worth again announcing them and discussing those things...- because there is real help and a prospective solution
But I think it is somewhat embarrasing for Cisco to put an imposition on people/companies who found bugs instead of giving somekind of reward or only a short "Thank you...."
Nachricht geändert durch mermel

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It looks like you are on Campus Manager 5.2. This should be fixed in 5.2.1. Proceed to upgrade to this version and then see if Data Collection runs fine. If you still have any problems, post the latest ani.log.

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most likely you are hitting the following bug CSCtd49439

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Hi,
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Hi,
I'm having problems with data collection on a
number of servers.
Essentially, I've configured data logging on a number
of servers
by creating a job in the 'Manage jobs' window, using
the task type
'data logging' and running it against a number of
hosts.
Unfortunately, when I look at the 'data
collection' window via report
manager, a number of host entries have an excamation
mark attached
which implies that data has not been collected. If I
look at the attribute editor for one of the logged
entries on an affected server, the history tab
clearly states that the 'Save History as Disk_File'
is ticked.
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Data Collection in Campus Manager hung

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