Deceptive selling practices

How come what they tell me my costs are going to be, and what they actually end up being, are two different things? Even though I clarify with a sales representative, again and again, during the selling process, what my monthly cost will be it always ends up being more than they said it would be. It makes me wonder if verizon gives it sales reps license to misrepresent costs in what would be a typical bait and switch scheme.

Hi, allistershawnmc!
Ensuring we set the proper expectation for an upcoming balance is an important part of the customer experience and you raise a great question! Have you had the chance to review the statement on vzw.com/myverizon? If this is the first bill, it will include both the first partial month and the standard month in advance charges. Each of those charges will have the appropriate dates next to it showing how it was billed. Please let me know if you see anything otherwise. Here is a short tutorial video of our online billing. http://goo.gl/33qSN Keep me posted!
Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Deceptive Business Practices

I have been paying for my 86 year old mothers cell phone for years on my AT&T account. This week she went to the AT&T Wireless store on Trindle Road in Camp Hill to get a new phone. Instead of the store rep, Billie H[edited for privacy – please do not post personal information], calling me for authorization as the account holder, he sold her a new pre-paid phone and accessories for several hundred dollars. When I discovered this deceptive business practice today, I immediately called AT&T Wireless customer don't care. The agent couldn't help me so I had to wait for over an hour to speak to a supervisor. I then went to the store and complained to the big fat store manager who could have cared less about what happened. So now I am going to file a formal complaint against AT&T Wireless with the PA Public Utilities Commission and the Bureau of Consumer Protection in the PA Attorney General's office.

It can all be returned within 14 days.
The sales slip should identify the sales person.
This should be brought to the attention of the manager, and a busy Saturday is a good day to do so.
My sister and I each have one of our parents phones on our account. They don't really understand the process much, but they have been good about letting us handle it.
Sorry this happened.

Deceptive Sales Practices

I purchased a Microsoft Surface Pro3 for my teenage son at Best Buy last August. The salesperson sold me the Geek Squad protection plan for an additional ~$265 or so. The total bill came to over $1700. Naturally, my teenager was not as careful as he should have been and the screen ended up with a small crack in the corner which completely disabled the tablet within a couple of days. He was in the middle of mid-terms. I told him not to worry and called the Geek Squad and they assured me that it would likely be covered. Once he was finished with mid-terms, two days, we stopped in to the Geek Squad. This was the week before Christmas. After waiting in line for a half hour, then about 15-20 minutes while the associate tried to locate the coverage (fortunately I had brought my receipt), he located the coverage verification. He then told me that they would not be able to repair it, I would have to just get a replacement. I had to stand in another line for 20 minutes, but there would not be a charge. The next associate told me that it would be $265 or so for a new one. When I asked why, she said the coverage would not extend to a new pc, I would have to get new coverage. She said I could do an even exchange with no further coverage. This was not how the salesman who sold me the tablet explained this to me. He told me I would have 'drop' coverage. He never said anything about having to buy new coverage once a tablet was dropped. This is an extremely deceptive, switch and bait-like sales tactic and my husband and I will never purchase another item at Best Buy.

Hello Catherine84,
I'm sure your son was truly grateful to have received a Surface Pro 3 from you, and felt terrible when he saw that he had caused a crack in the screen. It's comforting to find that you had a Geek Squad Protection Plan so that this wouldn't have been a costly repair or replacement at full retail value.
With that said, it sounds like the store may have provided you with a replacement of a new unit in store. Generally speaking, we replace tablets and mobile phones with refurbished units through our Geek Squad Express Replacement service, and the plan would cover the replacement. As we replaced your Surface Pro 3 with a new unit, your Geek Squad Protection Plan would be considered fulfilled, and you would need to purchase another plan for your new unit.
I apologize if this was not what you anticipated when you visited the store with your son's damaged Surface Pro 3. For more information, please feel welcome to check out the Geek Squad Protection Plan terms and conditions you would have agreed to upon purchase here.
Please let me know if you should need further assistance.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Deceptive billing practices

I will start out by saying the service itself appears quite good, unfortunately I've allowed myself to be tricked into a extra fees and a montly bill that is double the old bill.   I did not see anything mentioning monthly smart phone access fee of $40 bucks on top of my new 2 year contract. Another surprise was the $40 upgrade fee(not including tax). The agent selling the plan and phone mentioned that there would be a one time fee he called an access fee. I was certainly not made aware that I would get a monthly $40 dollar fee on top of the new plan, one that already had 2 gig of data included.   Why would you need an access fee in addition to a plan that already includes internet access? I have been a Verizon customer for years and like many on the forum I feel they have never valued my loyalty. My old bill slowy creeped up in cost, while new customers recieved better deals(why was I never transfered to a unlimited text plan?) for roughly the same price $40 versus $39.99.    Too bad the chat and talk sounds as bad as the inability to send an email to customer service, seems like Verizon does not want to address anyones concerns. Regardless I have already filed a complaint with the FCC.

willowcatcher wrote:
"I was on Nationwide 450(I think). I actually thought I would be paying somewhere around 65 dollars, but was surprise to find a unlimited plan with 2 gig of data for $40. My joy lasted up until I received a $150 bill last night. I thought I would receive $100 bill, $100 is going to be close to my monthly bill. I will pay close to an extra $1000 for my two year contract. I would love to put that on my college loan."
2 Gigs for $40 is for only data. Data plans are just that, data, not talk and text.
Current plans are ala carte.
All customers are required to pay for their phones, one way or another. If you upgrade using a 2 year contract, you pay a one time $40 upgrade fee.
The parts of your plan are: 1. Data. 2.   Line access (includes unlimited talk text and essentially your phone payments)
3.   Taxes 4. Insurance if you added it (you have 30 days to add it if you did not)
Your first bill will include a prorated month, current month, data plan and one time upgrade fee of $40.
You may change your data plan on your account online if you ever need more data, even if it's a temporary change. Or reduce it if you never come close the to limit.
Your regular monthly bill will be $80 plus tax, which in some stated would be about $100 a month.

Deceptive billing practice - file FCC complaint

I accidentally overpaid, called customer service, they promised to cancel the overpayment and offered to take the correct payment. I trusted them, made the correct payment, they never canceled the original overpayment. I called after several weeks, they still refused.
It's lying - and just plain bad customer service. Sure, they keep my money a little longer, but then Amex get's involved, has to call them several times, collect information, all to dispute the charge.
I file complaints with the FCC, better business bureau, states Attorney general, all of which doesn't take much time these days.
I hope it's worth the little extra interest they keep on my payment, I suppose it's policy just to screw enough accounts in bulk so it makes them a bit of extra change.
If anyone else has the same issue, I'd love to hear about it and what you did to try and correct the deception or draw attention to it. I suspect using social media maybe good as it will dissuade others from using Verizon.

I have been reading this so excuse me jumping in.
If you paid by credit card the company need only go back into the payment screen and post a credit back for that amount.
Verizon took this posters money in seconds, so they can give it back the same way. And they can do it.
Secondly as I just did this morning you can call your credit card company and they will do a charge back, this can be for defective goods and services, double billing, incorrect billing, failure to provide what was paid for ( as in my case and not Verizon) the card issuer will credit back that amount and notify the merchant why it was taken away.
Very few times is a charge back not placed permanently back to their customers account.
Now what "Treasury Department" are you referring to? it would be accounts receivable or accounts payable in Verizon's finance office. The US Treasury has zero to do with it.
Original poster, just keep on AMEX for the money back. They have limited time to put the amount back,
Good Luck

Deceptive Marketing Practice for Fios

I wish there was a way to contact Verizon directly, but it is nearly impossible to find a way to contact them.
Long story short, I moved from CA to MD in July 2014 and called Verizon to inquire about their services as I had never used Fios. The rep talked a good game and got me signed up. I'm happy with my Fios package of channels, internet speed and home phone - no issues there.
What I'm unhappy about is the "free" tablet I was offered on the phone when signing up and the lack of information from Verizon. The rep told me that after 30 days of service I would receive a "free" tablet offer for a LG G Pad 8.3 LTE for signing onto a 2 year contract. It took nearly 60 days to get this voucher. I called numerous times and was told it would come via e-mail, postal mail, that it had already been sent, etc. When it finally came and I went to a Verizon Wireless store to redeem it was informed my "Free" tablet offer required me to get a new 2 year contract on my existing wireless service. I'm okay with that too, as I've had Verizon wireless for several years and am happy with the call quality. However, to get the new "Free" tablet I would have to pay an extra $10 per month on this 2 year contract! And the kicker is......ready?????? - it would be for the SAME EXACT level of service I am currently getting! That's right. I pay Verizon an additional $10/month for 24 months to continue to receive the exact same wireless phone plan - no increase in data plan, etc. and in return I can get a "free" tablet. I don't think there is a language spoken anywhere in the world where that would qualify as "Free". I would love to talk to someone at Verizon about this and some kind of resolution, so I'm hopeful you are monitoring this and will contact me directly. This is extremely poor customer service, unethical and duplicitous and deceptive advertising and it needs to stop!
To be fair, the rep at the Germantown, MD Verizon Wireless store was apologetic and as helpful as he could be. He was very corteous and professional and apologized to me for my wasted time. He verified twice that I would get no extra service for my extra $10/month if I opted to use my "free" voucher. He also apologized for the bad information coming out of Verizon Fios. He said they had received many complaints about this same issue and that it originated with Verizon Fios, not Verizon Wireless.
Verizon Customer Support - Please contact me to discuss and resolve.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon's iphone recycling program - deceptive business practice

Duplicate post - please visit:
https://community.verizonwireless.com/thread/808778
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V04 issues, poor selling practices by BT, worse cu...

just spent most of my Sunday with my parents trying to sort service issues with BT, both retired and struggle with technology - 3 visits by engineers to sort BT vision, (cancelled Sky and moved in Oct 2011 on my rec..) and they still cant use.. why didnt the engineer just tell them at the beginning they would not get services if the BB speed was below 2mb??
Add poor Customer service trying to sort out payment charges... 3 calls, 3 confirmed texts.. expecting another C-Up next month..
Come on BT sort it out, really poor.
perhaps we should all move back to Sky?

Hi Jackevajo,
If you send me in your parents BT details using the link found in the "About Me" section of my profile, I can take a look at this for you.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Verizon had deceptive sales practices

I bought the Major League Baseball package from Verizon at the end of April. I was told by the marketing rep there are no blackouts except for Saturday from PM to PM (The ESPN monopoly) Today I tried to watch Mets against the Pirates from Pittsburgh ( I live outside of Pittsburgh) -Got the pre-game then signal went blank. Finally got through their hideous voice response system to an operator. After 15 minutes she told me game was blacked out in PA, NY and NJ. Liars, liars, pants on fire.
Solved!
Go to Solution.

Was the game being carried by a Local Pittsburgh Station ?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
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Unlimited Global is deceptive marketing practice a...

After an extended wait i recieved my Freetalk module which i purchased via a Groupon through Ebuynow.
Then even though i did all the checking i could at the time i find out the one country i call and use skype credit to call is not included in the global calling list.
I am tired really tired of service providers marketing departments that think the consumer is stupid. The word Global is the whole globe now suddenly countrys in teh wordl dont exist when teh word global is used. Then unlimited in the dictionary is supposed to be not limited but instead now gets qualified with limitations. How long do you think you get away with this kind of nonsense. It degrades the brand and you insult our intelligence.
I will now go through the time consuming wasteful process of returning my freetalk device, use up my skype credit in my account and abandon skype and tell every person i am connected to how poor you treat customers.
Best of luck if this is how you expect to continue Skype.
Besides getting this freetalk module connected on my network has cost me many hours so its buyer be ware to everyone.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Major Problems since day one

Posting this on behalf of my mother. (who BT have cut off in the course of an ongoing dispute over payments). Since she signed up with BT, There have been a number of issues, ranging from deceptive selling practices, refusal to provide sales call transcripts, breach of contract with regards to payment terms, outright hopeless customer service, both with regards to addressing problems, alongside a lack of proactive company-client interactions, and finally, the complete removal of all service whilst payments are in dispute, effective leaving my other unable to contact BT - her supplier - from her own home - this effectively acts as coercion on BT's part.
My mother signed up to BT as a result of an inbound sales call, where BT's representative and my mother, to our joint best knowledge (as BT have yet to send recordings and transcripts of the call) that my mother could both a) Pay her bill monthly, as opposed to quarterly, and b) that the package my mother was signing up to included unlimited broadband. My mother later phoned BT to sign up after comparing the deal she had been offered with her current TalkTalk package.
While my mother admits she cannot recall the exact content of her inbound call, it should be remembered that she had discussed terms with a representative prior to the call, and was in her knowledge, agreeing to those terms. If the BT representative she was in contact with when she made contact did not correct my mother, or firmly outline the terms, BT can arguably have been seen as changing the contract terms without notifying the signing party - a practice which is, to my knowledge, illegal, and if not, certainly immoral, and not a good way to conduct business.
The main sticking point is the broadband charges, which are the charges in dispute. My mother signed up under the presumption that she was on the unlimited option (later discovered to be option 3) due to the household being heavy users due to the data using devices in the household at the time being as follows:
2 games consoles with online capabilities
3 smartphones
1 desktop computer -mine- with a premium Spotify account, regularly used
Another desktop - my sister's - which streamed a large amount of content through iPlayer and YouTube
1 laptop, belonging to my mother's partner, with a recently opened Spotify Free (unlimited ad-supported streaming for 6-months) account, again resulting in a large amount of streaming
With this in mind, my mother had been led to believe that she would be on a similar package to her TalkTalk package at the time, which had Unlimited broadband (Subject to fair use). Given that the representative which made the outbound call which started the process, to our knowledge, confirmed both terms and prices, this could be considered as an oral contract - legally binding in both Scots and English Law - meaning that any changes made without notification would surely render the contract null and void.
My mother and the household then proceeded to use the service on the assumption that it was an unlimited one. The first sign of trouble arose when the first bill arrived after 3 months as opposed to after the first, despite the terms agreed being monthly payments. Whilst the bill stated that my mother was signed up to option 2, my mother didn't contemplate that this was a lesser package than the one agreed to, and instead thought that the abnormally high bill was down to installation charges etc. and thus, the household continued to use the service on the assumption of it being an unlimited one.
When the 2nd bill (April 2012) came through, it became clear that the bill was high due to usage above the download limit - a limit which my mother was unaware existed, due to her being under the impression that the terms she had agreed to included unlimited broadband. Whilst BT have pointed out that they sent notifications to my mother's BT account, My mother feels that it would have been good customer service to phone her and make her aware that the package she was on wasn't adequate -mainly because it wasn't what was agreed to- and if she would like to upgrade - to the package she had agreed to.
My mother refused to pay this bill until the issue was addressed, and indeed she offered to pay the price differential between option 2 and option 3. Bearing in mind my mother had been mislead, this is arguably, on her part, a noble gesture.. BT instead refused to agree to this course of action and instead blocked both in and outgoing calls; Stopped BT vision; and cut off her broadband. This was temporarily resolved when my mother pointed out that the payments were being withheld due to a dispute, and service continued until a couple of days ago, when all services were again discontinued. This includes the ability to contact the emergency services, as my mother found out when my estranged father – under a non-harrassment order and just released from prison – attended the house, leaving my mother unable to contact the police, potentially putting her life at riskWhilst I understand that this is BT's prerogative, I wish to point out that they steadfastly refused my mother's resolution. Her contact with BT's Call centres has been, to put it lightly, unconstructive, with Call centre reps acknowledging that the charges WERE excessive, but that Management were unwilling to budge. This to me, smacks of a deliberate attempt to NOT resolve the problem by BT.
As my mother's attempts at engaging with BT customer service have been unproductive, I have offered to take it up on her behalf.
To summarise:
My mother was missold a service after having been misled -whether by accident or by design- with regards to her contract (Oral contracts being binding in both Scots and English law)
My mother was notified of going over "broadband limits" which she should not have been subject to, through a channel she was not aware of.
BT actively placed my mother in harm's way by cutting off ALL services – including contact of the emergency services from the landline – without any notification
My mother's most recent bill, dated June 2012, contains the following charges:
BT Home Hub 3.0
13 Jun 12
You have left BT Total Broadband within 12 months ? so this charge is for
the cost of your broadband equipment
£46.00
Broadband and Calls
13 Jun 12
You cancelled this service while on contract - so this charge is for your
Package to the end of your contract
£148.93
Broadband Access Service
13 Jun 12
This charge is for the cessation of your Broadband - for further
information please see http://www.bt.com/ceasecharge
£30.00
Final Payment for Vision+ box
13 Jun 12
You cancelled your BT Vision service whilst in contract - so this is the
deferred payment charge for this service.
£199.00
BT Vision Unlimited contract for 12 months
13 Jun 12
You cancelled this service while on contract - so this charge is for your
TV to the end of your contract
£10.06
All pertaining to consequences of cancellation
+ excessive usage charges (£50 for the period April - June 2012 inclusive)
+ £78.59 in what, to my knowledge, is the disputed payment for excessive broadband
+ the following
Other one-off charges
16 Apr 12
Charge for reconnection of line after outgoing calls were barred
£12.00
Late payment charge
£7.50
the total of the above comes to £582.02 . However, due to my above point, Any payments with regards to cessation of contracts are arguably null and void due to the nature of the contract (altered without consent of the signing party). none of the goods or services above would have been used or sought under the terms BT were apparently working under. In consideration that the above value is more than that of the bill itself, my mother would be happy with the following:
1: A written apology, resumption of her services ( Free Evening and Weekend calls, BT Vision) PLUS a complimentary upgrade to BT Infinty option 2 Broadband services at the rate of BT option 2 until October 2012, at which point my mother is free to either continue using the service at the rate advertised as of June 21st, 2012; or to cancel her BT services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipment, and any and all other charges triggered by contract cancellation
OR
2: A written apology; cessation of any and all services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipmentl and any and all other charges triggered by contract cancellation; a refund of £46.92 - the difference between the bill, and the charges pertaining to cancellation of the breached contract. + A £50 goodwill payment in acknowledgement that BT's actions actively placed her in harm's way
My mother is open to discussions with BT at the email address provided to the company. Contact details removed from public forum... - Mod
This post also serves as 8 weeks notice from today (June 21st, 2012) prior to the opening of a dispute with the Communication's Ombudsman as required by Ofcom for the filing of a complaint to BT's ADR scheme. In addition to this, an edited version of the post will be sent to media which deal specifically with consumer rights if there has been no contact prior to July 12th, 2012. these will include, but are not limited to BBC's Watchdog.

Hi Ross,
If you would like the moderator team to investigate this for you, please fill out our contact form (the link to which you can find in my profile in the "about me" section) and we'll see what's going on with your mother's account.
Dean
BTCare Community Mod
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DECEPTION is the current business model

   Most of us have felt deceived at some point in our lives, and as consumers we must realize that the corporations have no interest in spending time with making us aware. That really is our job, although as busy working people, we have grown to depend on the person on the other end to help us understand what we are agreeing to. Ushering us to the point of contract signing is the objective, if we forget or otherwise have limited time to ask the right question BEFORE agreeing to things, then legally we are responsible for what we agree to. However I assert that in spirit, FAIRNESS is what we expect and disclosure is what we hope for. Where things go really wrong though is, when we ask questions and are given inaccurate and even egregiously false information. No matter if it was slack training or missed opportunities (by reps to look up answers) in the long run it's we the customer who pays for mistakes, not corporate. Gone are the days when competition controls practice, because changing carriers is no more effective at empowering us than simple complaints. Education empowers us, educating ourselves prior to signing and educating ourselves after being treated badly, these are actions that have the best chance of results. Deception by omission. Deception by distraction. And yes deception by inaccuracy are all part of our experience at times. We never see confused and frustrated customers in the ads, nor will we. Becoming cynical is our normal reaction, but it does not fix anything. ALL major corporations engage in deception, because it works ! It works often enough to make money. Once we understand why they do it, we can move on to accomplish the goals we have for our own bottom line and to serve our interests. Let's learn from (education) and properly respond to (advocacy,activism) these problems in meaningful ways that combine expression and action.

Hi, Thanks for contacting me. I'll tell you right now that if it wasn't for my daughter, I would drop verizon today and not look back. Their free phones that I tried out but did not like and sent back have cost me 65.00 a piece so far. Their customer service was terrible and I am basically done with them. I will keep them so that my daughter can enjoy her phone for now but given the opportunity I will drop them. and once this is over I will never get anything from verizon again and I will never sign up for another contract thru any carrier. I'm fed up with their lack of respect , them making up their own rules as they go along, their lack of respect and their deceptive business practices. Thanks , Vito
Verizon Wireless Community
    Re: DECEPTION is the current business model         Re: DECEPTION is the current business model    Re: DECEPTION is the current business model    Re: DECEPTION is the current business model    Re: DECEPTION is the current business model
      Re: DECEPTION is the current business model
    created by commonsense101 in My Verizon - View
    the full discussion
<< Message edited to remove personal information >>
Message was edited by: Verizon Moderator

Practice test on CTADM51_04 or C_TADM51_70

I am going to write exam on C_TADM51_70. Wondering if anyone has any practice test on CTADM51_04 or C_TADM51_70 , can be shared ? If anyone is selling practice test , I am willing to buy too.

Dear Al Mamun,
I guess there is a reason why no one "shares" SAP copyright related stuff.
Here's a short extract from the [SAP exam policies|http://www.sap.com/usa/services/education/certification/policies.epx]
Infringements of the Examination Rules
In the event of a serious infringement of the examination rules, all certificates that have been awarded to the candidate will be revoked and the candidate will be excluded from further examinations. The candidate will be requested to return all certificates to SAP without delay.
Infringement of copyright and other unlawful harm to SAP will be treated as a serious infringement of the examination rules and will result in the actions indicated above. SAP will use proper judgment and fairness in deciding whether an infringement is serious or minor. The candidate concerned will receive written notification of the actions with justification of this action.
Ouch...

I had planned on taking advantage of the Unlimited Data Loophole but... (VZW REP PLEASE READ)

I had planned on taking advantage of the Unlimited Data Loophole by upgrading a phone that was originally on a tiered plan then activating the iPhone 5 on that plan I would then have taken the iPhone 5 and and then activated it on a number that is currently a 4G unlimited plan. I would then reactivate the original iPhone 4S that was on tiered data plan.
I was advised by a VerizonWireless customer service rep over the phone a few months ago on how to do this process. I later called back after the iPhone 5 was released and verified that this process would work so I could keep my unlimited data plan while upgrading on the the Tiered Data Plan Number.
That was then and this is now...
Recently I had a failure of the 4G unlimited data handset and decided expedite the process as much as possible trying accomplish this process ASAP. I was told that the process mentioned above was phased out and one could only upgrade an unlimited plan to an iPhone 5 by paying full price for the handset and then activating the iPhone on the current unlimited data number. I told the rep on the phone at this time that I was advised that I could take advantage of the Data Loophole via the process mentioned above and it should have been annotated on the customer service record as a reference of the conversation. However was adamant that this process was phased out and was no longer possible. I told him that I felt he was wrong but I had no one else to got to. This is my second and largest problem... I can't find anyone that will stand up for what I have been told or that can fully commit to what they are saying.
So now I've been on a mission.
I needed to find some resource that stated that I could order the iPhone 5 on a Tiered Data Number, activate it and then move the iPhone 5 to the unlimited data plan number. Everywhere I looked I found that it appeared that the most recent conversation I had with the VZW rep was correct and if I wanted the iPhone 5 on my unlimited plan I would have to pay nearly $1000 (64GB version with Taxes and a case) for the opportunity to use the iPhone 5 in an unlimited manner.
Today I ponied up and a gave up the big bucks because I did the math and figured so long as I was not I was not giving up unlimited plan and I could keep the pricing I was able to get that plan at I would receive a return on additional costs in less than 2 years. Very shortly my plan will go from 4 billed numbers (3 handesets and one tablet) to 2 billed numbers.
This evening while researching another subject (Google Voice Mail on iPhone) I came across a VZW rep advising on how to do the exact process I wanted to do in beginning rather than paying the almost $1000.
=============================
IMAGINE MY SURPRISE WHEN I READ THIS 4 DAYS AFTER BEING TOLD THAT IT ABSOLUTELY WAS NO LONGER TRUE...
https://community.verizonwireless.com/message/888309#888309
Re: Data loophole?
Verizon Wireless Customer Support Oct 18, 2012 4:22 AM (in response to mitt02)
I bet you're excited to get your brand new iPhone 5. I'm jealous! I want one too.
If you ordered the phone on one of your lines that is on the tiered data you can activate it on that line and then switch it to your line with the unlimited data plan. This will allow you to keep the unlimited data plan because you are not upgrading and accepting a discount on the line with the unlimited data plan. The only way you would lose the unlimited data plan is by upgrading the line with the unlimited data plan and accepting a discount on the device.
Hope this answers your question.
John B
Follow us on Twitter @VZWSupport
===============================
I am so confused and frustrated. I can I believe? Who in Verizon stands up for what they say? Who actually "knows" what works and what doesn't work?
Even the process I went through this morning was a debacle, The Store manager and his "Very Experienced Customer Representative" told me that the full retail process would not allow me to keep my data plan. One of them was giddy after it worked and the other was disappointed. The good part about it is that I was told that I could cancel the order at no cost to me so long as it hasn't shipped.
So back to my 1st 2 questions
1) Will the original process work? (Activate on Tiered data plan handset and then move it to a set had the 4G unlimited so long as there is an upgrade available?
2) Who will put their JANE OR JOHN HANCOCK on the correct process and make sure that I am nit being taken advantage of?
I work for a very large corporation that has a very large contract with VZW with great discounts. They don't discount everything and I could have probably went to our VZW corporate rep but I want to deal with the same people the rest of my family talks to.
JOHN B? Can you advise me? I pay VZW big bucks and I don't complain too often and I am hoping that I can be treated as we as I treat mu customer and get a truth that the organization as a whole will stand behind.
Sorry that it is so long but If you only knew the number of conversations and the amount or reading and the outright bull I had to ingest to get this far.
Thanks
BR549
Jr Samples
PS...
P.S. Anyone have Google Voice Mail on the iPhone? I love the transrcibed SMS text messages relating to the actual voice mail message and an email with .wav files that I can forward or respond via email if needed. If not I would have to give it up (pluse I have a GREAT secondary telephone number I would hate to give up.
Also can my National Unlimited plan set have the 4G hotspot feature added to it? Is it still 2GB for $20?
Thanks again
Jr

After further telephonic conversations with VZW it was again verified that what the rep that told me previously, that it was IMPOSSIBLE to use this UNLIMITED DATA loophole happened to be 100% WRONG/FALSE/LIES/MISUNDERSTOOD/STUPID/UNEDUCATED/MISREPRESENTED.
THE UNLIMITED DATA LOOPHOLE WORKS AT THIS TIME, SO LONG AS YOU MEET THE FOLLOWING CONDITIONS:
[ (A) = 4G UNLIMITED DATA PLAN ]
[ (B) = TIERED DATA PLAN PLAN ]
You already have a family plan with at least 1 4G UNLIMITED DATA PLAN (A) or You have an individual account with a 4G UNLIMITED DATA PLAN (A). It makes a difference as to how you go about it but the result is the same.
You have a TIERED DATA PLAN number that has an immediate upgrade available (B) or your account has a number with an immediate upgrade available that can be transferred that number with the TIERED DATA PLAN (B), you would transfer that upgrade to the TIERED DATA PLAN number to begin the process.
You will then purchase an upgrade iPhone 5 on the TIERED DATA PLAN account (B) AT THE DISCOUNTED RATE.
ONCE THE NEW UPGRADED iPHONE 5 ARRIVES AND HAS BEEN ASSIGNED TO THE FORMERLY TIERED DATA PLAN NUMBER (B) IT MUST BE LEFT THERE FOR A 24 HOUR PERIOD. I have learned that this period is required but many others have been able to get away with less than 24 hours, however this is another VZW gotcha. YOU DO NOT WANT ANYMORE VZW GOTCHAs.
After the 24 hour period is over the original handset (or any other applicable handset for that account) (B) can be assigned BACK to the TIERED DATA PLAN number (B) and the iPHONE 5 can then be moved to the 4G UNLIMITED PLAN number (A).
So long as you acquired the iPHONE 5 via a separate transaction, yours or someone else's TIERED DATA PLAN (B) account, you should have had no effect on your current 4G UNLIMITED DATA PLAN (A).
I found out that without a doubt, in spite of what others have said (AT THIS TIME), this will work.
Once you are successful, you will learn that however much time you had on your 4G UNLIMITED DATA PLAN (A) account you will still have. THIS IS TRUE EVEN IF YOU HAVE CHOSEN TO PAY FULL PRICE FOR YOUR iPHONE 5 AND ADD IT TO YOUR 4G UNLIMITED DATA PLAN (A). This is in spite of any previous ** you may have been advised of during conversations or correspondence with any of the uneducated phone or store customer service personnel).
AGAIN... YOU WILL STILL BE UNDER A PLAN THAT WAS ASSOCIATED WITH THE PREVIOUS UPGRADE NO MATTER WHAT YOU DO WITH OR TO THE 4G UNLIMITED DATA handset.
If you have a 4G UNLIMITED DATA PLAN (A) and you have any wishes of adding the HOTSPOT feature, you must do this prior to the conversion (adding the iPHONE 5). Once the iPHONE 5 has been assigned, the selection of a HOTSPOT will either not be present in your "MYVERIZON" area or greyed out for the VZW personnel and no longer selectable. The removal of this option is another impetus by VERIZON to cancel your 4G UNLIMITED DATA PLAN and move to a TIERED DATA PLAN. If you cancel your HOTSPOT feature you will NEVER GET IT BACK unless you change plans.
The VZW telephonic Customer Service Personnel may even see an UNLIMITED HOTSPOT DATA PLAN for your current service while you may/will only see a 3G 2GB version in your MYVERIZON account area. They can select this UNLIMITED HOTSPOT FEATURE. YOU CAN NOT.
The UNLIMIITED HOTSPOT feature is $30 and the 2GB HOTSPOT FEATURE is $20 per month. Since I am cancelling the service on my XOOM tablet of 3GB for $35 per month which one do you think I took?
==========================================================
THIS IS ALL TRUE AS OF TODAY FOR MY SITUATION, HOWEVER YMMV.
KEEP YOUR FINGERS CROSSED THAT IT ALL WORKS OUT AS VZW PROMISED. PLEASE CHECK BACK AS I WILL UPDATE THIS THREAD IF ALLOWED.
==========================================================
HAS ANYONE NOTICED THAT THE ONLINE VZW Customer Service Personnel have flocked to this thread to help me out?
While in conversations or correspondence with VZW personnel DO NOT USE THE WORD "UPGRADE" in association with your 4G UNLIMITED DATA PLAN. INSTEAD, USE THE WORD "CONVERSION" WHEN TRYING THIS PROCESS. Otherwise you may cause their brains to jump track and you could lose your 4G UNLIMITED DATA PLAN.
============================================================
Thanks to those of you that have attempted to respond and inform in a helpful manner. I am not a VZW hater, I hate when any company attempts to bait and switch, fails to be clear or uses tactics to confuse it's customer base to have them subscribe to services or features that have short introductory periods or the company "reserves the right to change" and does so very quickly once they have acquired the numbers they have been looking for.
I am hoping that one day I can make the statement that deceptive sales practices are UNAMERICAN.
I WOULD LIKE TELECOMMUNICATIONS COMPANIES TO BECOME A CORNERSTONE TO THAT STATEMENT.
HOWEVER I FEEL THAT AMERICA HAS A LONG WAYS TO GO!
THANK THE PEOPLE THAT TREAT YOU RIGHT!
Lastly, I was very lucky to make contact with an extremely knowledgeable, confident, competent and well spoken VZW Customer Service Person. After her extraordinary efforts in attempting to satisfy my issues and wishes I made the effort to thank her and made sure that she would be recognized among her peers. Before we terminated the call I asked to speak to her supervisor and advise of him my satisfaction. I advised that I work for VZW's competition and it is when I meet up with people like her that I work harder to keep my customers happy and keep my customers my customers.
When you have someone that makes the extra effort to fix your issue or finds a way to give you what you thought you bought please find a way to give them kudos or recognition beyond a simple online or telephone survey or a plain old "thanks".
It was not too many years ago that many businesses thought the intangible product, customer service, as being as important as all the other tangibles they sold. This is no longer true in most respects. Some businesses are coming around but very, very slowly.
WE AS CONSUMERS MUST DEMAND GOOD CUSTOMER SERVICE or it will forever be shoddy. We must demand knowledge, effort, personnel we can understand, representatives of the company that have a stake in the organization and are not just some off shore or distant contractor that may serve customers from multiple companies in the same hour.
Still... make sure you say thank you for good service. Say thank you not only to the person that gave it to you but to the corporate infrastructure as a whole. Our businesses need to stop letting the stockholders decide how long a company survives in the marketplace. Too often companies decide keep their budgets down by slashing or limiting customer service as a first strike.
Yes, we all know that price rules in many cases, BUT THE WORLD OF TECHNOLOGY REQUIRES KNOWLEDGEABLE PEOPLE to advise it's customers of their options and help them make it work like the commercials or advertisements show they would.
Even the stockholders fail to remember or choose to understand that ultimately it is the customer that signs their paychecks.
Jr.

150 MG per month for $15 is a SCAM!

I just got my LG Ally this week as my first smart phone. Tonight, I checked my usage tonight. It registered 38MG so far. All I've done is try to access a few web sites. Have not even set up e-mail yet. I have left it on during the day and it must have been on at night when I was charging it. How else could it transmit 2.0 MB of data at 3:00AM. (I don't sleep walk.) When I complained about this to the Verizon rep, she explained that an Android phone transmit data every 7 seconds. She indicated that she points this out to persons interested in an Android phone and suggest that the 150MG per month plan would not be appropriate. For someone with a budget concern, she would recommend a Blackberry, assuming they didn't plan to use the Internet much. I decided against a Blackberry as I wanted a full screen although I may not use it that much for web surfing. Where I live, 35 miles west (straight line) of the Capital in western Loudoun County, VA, I cannot get a 3G signal consistently! (Landline Verizon doesn't offer even DSL here either, but sticks with the 18,000 foot limit which can be exceeded using remote terminals. Just ask Shentel in the VA mountains because they do it up to 6 miles there!)
I used the usage estimator on the Verizon Wireless web page to compute my likely usage. Based on the number of e-mails I receive daily and web pages I visit, I was safely within the 150MB plan. I also used a software package, CleanUp, that tells me how much residue (temp files, etc.) it cleaned up after each days surfing on my home pc. That calculation to put me within the 150MB plan.
I believe Verizon Wireless has engaged in deceptive marketing practices because they did not explain that only a Blackberry devise with little Internet usage might stay within the 150 MB plan. I may contact the appropriate regulators to see what they have to say about this chicanery.

The $15 package with 150 MB is perfect for checking email and web browsing. If you go over your allowance, you are charged $15 for another 150 MB. If you are unsure about how much data you will use, you can move to unlimited usage on the $29.99 package to eliminate concerns.
When using the usage estimator, those are only estimates of average size web pages and other data. It does not account for data that is synced like contacts, calendar, pictures, and etc. Facebook data, Gmail emails, and application updates all use data on the device, because of this an unlimited plan is usually recommended.
We do offer a Data Usage Widget.
1
Select the Android Marketplace icon from the device.
2
Locate free My Verizon application.
3
Select My Verizon download and follow prompts.
Once the download is complete, revisit the phone desktop.
4
Select the My Verizon icon created when the application was installed.
5
View/Manage the account.
How To Launch Data Usage Widget
Select Data Usage Widget from device.
My Verizon Mobile's Usage Overview displays.
Select Usage Details.
Select Data Usage line item to display details.

Deceptive selling practices

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