Verizon had deceptive sales practices

I bought the Major League Baseball package from Verizon at the end of April. I was told by the marketing rep there are no blackouts except for Saturday from PM to PM (The ESPN monopoly) Today I tried to watch Mets against the Pirates from Pittsburgh ( I live outside of Pittsburgh) -Got the pre-game then signal went blank. Finally got through their hideous voice response system to an operator. After 15 minutes she told me game was blacked out in PA, NY and NJ. Liars, liars, pants on fire.
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Was the game being carried by a Local Pittsburgh Station ?
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Deceptive Sales Practices

I purchased a Microsoft Surface Pro3 for my teenage son at Best Buy last August. The salesperson sold me the Geek Squad protection plan for an additional ~$265 or so. The total bill came to over $1700. Naturally, my teenager was not as careful as he should have been and the screen ended up with a small crack in the corner which completely disabled the tablet within a couple of days. He was in the middle of mid-terms. I told him not to worry and called the Geek Squad and they assured me that it would likely be covered. Once he was finished with mid-terms, two days, we stopped in to the Geek Squad. This was the week before Christmas. After waiting in line for a half hour, then about 15-20 minutes while the associate tried to locate the coverage (fortunately I had brought my receipt), he located the coverage verification. He then told me that they would not be able to repair it, I would have to just get a replacement. I had to stand in another line for 20 minutes, but there would not be a charge. The next associate told me that it would be $265 or so for a new one. When I asked why, she said the coverage would not extend to a new pc, I would have to get new coverage. She said I could do an even exchange with no further coverage. This was not how the salesman who sold me the tablet explained this to me. He told me I would have 'drop' coverage. He never said anything about having to buy new coverage once a tablet was dropped. This is an extremely deceptive, switch and bait-like sales tactic and my husband and I will never purchase another item at Best Buy.

Hello Catherine84,
I'm sure your son was truly grateful to have received a Surface Pro 3 from you, and felt terrible when he saw that he had caused a crack in the screen. It's comforting to find that you had a Geek Squad Protection Plan so that this wouldn't have been a costly repair or replacement at full retail value.
With that said, it sounds like the store may have provided you with a replacement of a new unit in store. Generally speaking, we replace tablets and mobile phones with refurbished units through our Geek Squad Express Replacement service, and the plan would cover the replacement. As we replaced your Surface Pro 3 with a new unit, your Geek Squad Protection Plan would be considered fulfilled, and you would need to purchase another plan for your new unit.
I apologize if this was not what you anticipated when you visited the store with your son's damaged Surface Pro 3. For more information, please feel welcome to check out the Geek Squad Protection Plan terms and conditions you would have agreed to upon purchase here.
Please let me know if you should need further assistance.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Deceptive Business Practices

I have been paying for my 86 year old mothers cell phone for years on my AT&T account. This week she went to the AT&T Wireless store on Trindle Road in Camp Hill to get a new phone. Instead of the store rep, Billie H[edited for privacy – please do not post personal information], calling me for authorization as the account holder, he sold her a new pre-paid phone and accessories for several hundred dollars. When I discovered this deceptive business practice today, I immediately called AT&T Wireless customer don't care. The agent couldn't help me so I had to wait for over an hour to speak to a supervisor. I then went to the store and complained to the big fat store manager who could have cared less about what happened. So now I am going to file a formal complaint against AT&T Wireless with the PA Public Utilities Commission and the Bureau of Consumer Protection in the PA Attorney General's office.

It can all be returned within 14 days.
The sales slip should identify the sales person.
This should be brought to the attention of the manager, and a busy Saturday is a good day to do so.
My sister and I each have one of our parents phones on our account. They don't really understand the process much, but they have been good about letting us handle it.
Sorry this happened.

Deceptive selling practices

How come what they tell me my costs are going to be, and what they actually end up being, are two different things? Even though I clarify with a sales representative, again and again, during the selling process, what my monthly cost will be it always ends up being more than they said it would be. It makes me wonder if verizon gives it sales reps license to misrepresent costs in what would be a typical bait and switch scheme.

Hi, allistershawnmc!
Ensuring we set the proper expectation for an upcoming balance is an important part of the customer experience and you raise a great question! Have you had the chance to review the statement on vzw.com/myverizon? If this is the first bill, it will include both the first partial month and the standard month in advance charges. Each of those charges will have the appropriate dates next to it showing how it was billed. Please let me know if you see anything otherwise. Here is a short tutorial video of our online billing. http://goo.gl/33qSN Keep me posted!
Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

Maybe its just me but verizon had my rebate for a month and some change and still haven gotten it i got this contract on july 10, and my samsunsung galaxy s4 does nothing but shut off on me constatntly and they wont even help..any suggestions because im

maybe its just me but verizon had my rebate for a month and some change and still haven gotten it i got this contract on july 10, and my samsunsung galaxy s4 does nothing but shut off on me constatntly and they wont even help..any suggestions because im looking into a lawsuit now so aggravating..my phone is def on a blank sceen right now

JCLouis,
We saw your story and are very worried about what we read! This isn't like us at all and we are here to help sort it all out. We recommend calling the Rebate Center to check on the status. Their number is 1-800-457-0864.
We can help you right here with your phone! How often does it turn off? Is it just that the screen goes black or does it completely power down? Also, does it start back up by itself if it does power down?
SarahO_VZW
Follow us on Twitter @VZWSupport

List of Refurbished Verizon Phones for sale

Does anyone know if Verizon still offers refurbished Verizon phones for sale? About 3 years ago my son broke his phone and I couldn't afford a brand new one but our local Verizon store gave me a list of a whole lot of refurbished phones and I ended up getting a very nice touch phone for him for only about $75. Our store is closed today so I don't know if they still have that or not.

The Certified Pre-Owned Program can be found here:
Certified Pre-Owned Replacement Program | Verizon Wireless
You also could try ebay or swappa.com

I have a Samsung Network Extender, model SCS-2U01, and for the past two weeks, the SYS light has gone from solid blue to a blinking red light, disconnecting me from my business calls. In reading the forums, it was mentioned that Verizon had to reset somet

I have a Samsung Network Extender, model SCS-2U01, and for the past two weeks, the SYS light has gone from solid blue to a blinking red light, disconnecting me from my business calls. In reading the forums, it was mentioned that Verizon had to reset something on their end to fix the issue. Would you be able to confirm if something needs to be reset to fix the issue? Thank you!

First, try the normal stuff: power cycle your modem, router, and NE allowing time for each component to stabilize before turning on the next in sequence modem > router > NE. If necessary, try resetting your modem and router. If it still doesn’t work verify it is listed in MyVerizon and then calling Verizon Wireless Customer Service at (800) 922-0204. Good luck!

Verizon's iphone recycling program - deceptive business practice

Duplicate post - please visit:
https://community.verizonwireless.com/thread/808778
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Verizon's Poor Business Practices

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This is the beginning of a media blast and campaign to inform the public of how shabbily Verizon has deliberately treated one of their customers. My daughter had service with them, and Verizon allowed a third party to order a phone on her account, and have it shipped to a non-account address. (Yes there has been a conversation with her about making passwords harder to figure out). In the process of straightening this out, Verizon insisted that her contract termination date remain the date that was the date of the illegally added phone and they refused to change back to the original date. At the same time, she moved back in with us, and it was discovered that Verizon could not provide her with service in our area. After a great deal of back and forth with Verizon, in particular their representatives Tiffany # <Deleted>, Keith # <Deleted>, & a woman whose name I failed to write down but said her ID# is <Employee information removed per the TOS.>, Verizon is now demanding that the cell phone itself be returned to them, but they will not issue a refund?? They are going to refurbish the phone, sell it to someone else, or hand it out under warranty, and our daughter has to pay for that? In addition, in spite of the assurances by Keith that there would be no charge for early termination, Verizon has tacked a charge onto the account, and has started calling my daughter's aunt about the charge, in spite of the fact that they have been told/authorized to contact me regarding the account. In addition, each of the aforementioned reps has promised that a supervisor would call me, (there is never one available, these people must work unsupervised), and of course this has never happened.
I welcome contact from anyone else with a similar situation, either past or present in order to investigate legal action against Verizon.
Message was edited by: Verizon Moderator

That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

Deceptive Marketing Practice for Fios

I wish there was a way to contact Verizon directly, but it is nearly impossible to find a way to contact them.
Long story short, I moved from CA to MD in July 2014 and called Verizon to inquire about their services as I had never used Fios. The rep talked a good game and got me signed up. I'm happy with my Fios package of channels, internet speed and home phone - no issues there.
What I'm unhappy about is the "free" tablet I was offered on the phone when signing up and the lack of information from Verizon. The rep told me that after 30 days of service I would receive a "free" tablet offer for a LG G Pad 8.3 LTE for signing onto a 2 year contract. It took nearly 60 days to get this voucher. I called numerous times and was told it would come via e-mail, postal mail, that it had already been sent, etc. When it finally came and I went to a Verizon Wireless store to redeem it was informed my "Free" tablet offer required me to get a new 2 year contract on my existing wireless service. I'm okay with that too, as I've had Verizon wireless for several years and am happy with the call quality. However, to get the new "Free" tablet I would have to pay an extra $10 per month on this 2 year contract! And the kicker is......ready?????? - it would be for the SAME EXACT level of service I am currently getting! That's right. I pay Verizon an additional $10/month for 24 months to continue to receive the exact same wireless phone plan - no increase in data plan, etc. and in return I can get a "free" tablet. I don't think there is a language spoken anywhere in the world where that would qualify as "Free". I would love to talk to someone at Verizon about this and some kind of resolution, so I'm hopeful you are monitoring this and will contact me directly. This is extremely poor customer service, unethical and duplicitous and deceptive advertising and it needs to stop!
To be fair, the rep at the Germantown, MD Verizon Wireless store was apologetic and as helpful as he could be. He was very corteous and professional and apologized to me for my wasted time. He verified twice that I would get no extra service for my extra $10/month if I opted to use my "free" voucher. He also apologized for the bad information coming out of Verizon Fios. He said they had received many complaints about this same issue and that it originated with Verizon Fios, not Verizon Wireless.
Verizon Customer Support - Please contact me to discuss and resolve.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon wireless shady business practices

TIERED DATA AS A CHOICE FOR NETWORK OPTIMIZATION-what a jokethe only thing that optimizes is their bank account.very flawed theory,if every one is connected trying youse their monthly dats allotments the way the network is currently designed performance decreases as more and more users connect until the network is useles as itcis in some of the bigger cities where they are scurrying to activate AWS to eleviate the stress on on the 700mhz frequency currently being used.
Solution:
Tiered speeds like a normal isp uses.there is only so much spectrum available.create speed tiers so nobody's device is conflicting with anyone else's.
Hypothetical situation as I don't know the real numbers but network engineers do and could convert to working numbers:
Tower capability:60mbps down/20mbps up unsaturated saturation begins at 1000 connections.once saturation begins performance decreases.
To prevent saturation the following speed tiers could be created and data caps comparable to dsl/cable:
Dedicated internet devices(tablet,usb modem,mifi,etc)
20mbps down/5mbps up $120/month
10mbps down/2mbps up $60/month
5mbps down/1mbps up $30/month
150gb cap with coverages billed at $10/20gb
Smartphones-i spent a fair amount of time at a friend's house and there was virtually nothin that I couldn't do on his 6mbps dsl connection so in my opinion here are smartphone pricing options:
Bring back the nation wide plans same pricing as it was fair(except for add a line pricing below),not every one needs unlimited talk/text
Data pricing would be the same with each additional line added at 50% with the highest speed choice at full price.data usage is shared between all users and usage cap is increased by 20% per line on family plan
Nation wide talk n text 700 minutes unlimited messaging-$80/month
Smartphone 1-20mbps choice-$120(150gb of usage)
Line 2-10mbps choice-$30(increases usage to 180gb)
Line 3-5mbps choice-$15(increases usage to 210gb)
Line 4-20mbps choice-$60(increases usage to 240gb)
Up to 10 lines
This is just an example of what could have been.if tiered speeds have worked all these years for land isp services why won't they for mobile isp services.the cellular network recognizes our devices buy the mobile number and can be programmed to restrict speeds accordingly.this is the fairest solution for both sides

That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

Deceptive billing practices

I will start out by saying the service itself appears quite good, unfortunately I've allowed myself to be tricked into a extra fees and a montly bill that is double the old bill.   I did not see anything mentioning monthly smart phone access fee of $40 bucks on top of my new 2 year contract. Another surprise was the $40 upgrade fee(not including tax). The agent selling the plan and phone mentioned that there would be a one time fee he called an access fee. I was certainly not made aware that I would get a monthly $40 dollar fee on top of the new plan, one that already had 2 gig of data included.   Why would you need an access fee in addition to a plan that already includes internet access? I have been a Verizon customer for years and like many on the forum I feel they have never valued my loyalty. My old bill slowy creeped up in cost, while new customers recieved better deals(why was I never transfered to a unlimited text plan?) for roughly the same price $40 versus $39.99.    Too bad the chat and talk sounds as bad as the inability to send an email to customer service, seems like Verizon does not want to address anyones concerns. Regardless I have already filed a complaint with the FCC.

willowcatcher wrote:
"I was on Nationwide 450(I think). I actually thought I would be paying somewhere around 65 dollars, but was surprise to find a unlimited plan with 2 gig of data for $40. My joy lasted up until I received a $150 bill last night. I thought I would receive $100 bill, $100 is going to be close to my monthly bill. I will pay close to an extra $1000 for my two year contract. I would love to put that on my college loan."
2 Gigs for $40 is for only data. Data plans are just that, data, not talk and text.
Current plans are ala carte.
All customers are required to pay for their phones, one way or another. If you upgrade using a 2 year contract, you pay a one time $40 upgrade fee.
The parts of your plan are: 1. Data. 2.   Line access (includes unlimited talk text and essentially your phone payments)
3.   Taxes 4. Insurance if you added it (you have 30 days to add it if you did not)
Your first bill will include a prorated month, current month, data plan and one time upgrade fee of $40.
You may change your data plan on your account online if you ever need more data, even if it's a temporary change. Or reduce it if you never come close the to limit.
Your regular monthly bill will be $80 plus tax, which in some stated would be about $100 a month.

Cannot send after Verizon had suspended me for 24 hours.

On November 20th I sent out 2100 emails to update my files. I spread them out over the course of the day not realizing the 1000 per day limit Verizon sets (my bad- I know). I served my 24 hour suspension from being able to send emails and that ended on November 21st at 518pm.
Now I can send & receive through the Verizon site BUT in Thunderbird I can only receive & not send-- this is the message I receive--
'An error occurred while sending mail. The mail server responded: 5.7.1 The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spamfaq for more information.. Please check the message and try again.'
I have been on the phone with Verizon reps for no less than 2.5 hours & they point to Thunderbird as the culprit even though I had not touched any settings.
Last night I upgraded to Thunderbird 31.2.0, changed to the new Verizon server settings & cleared cookies but I still cannot send. Thank you in advance for a solution.

This message generally indicates that your IP address has been blacklisted for sending spam. Only your provider can get the IP address off the list since they control their IP addresses. I would talk to Verizon again and ask for someone that knows what they are talking about instead of the first person that answers the call.

Shameful Sales Practices

Door to door sales person comes to my house, identifies him as a Verizon employee.
He tries to sell me TV service through Fios.
I tell him to put it in writing, he tells me he will (but doesn't).
Next day I get a call from Verizon scheduling my TV service (the guy slammed me).
I call Verizon to cancel service that I never ordered and learn the sales guy doesn't even work for Verizon.
I googled this event, turns out many people were mislead like me.
Shameful Verizon, I expect more.

IT is not Verizon's fault that the contractor will hire ANYONE to go door to door.... Since you googled Verizon Fios Door to door sales... try replacing verizon fios with any other providers name in your google search.... you will get simmilar sotries from everyone....
You cant really expect much from an unskilled person that gets paid ONLY for sales that they trun in....
Sorry that it happened to you, but that's how this world of ours is.
Bob Robertson - Lighter Klepto - I steal lighters, not bandwith

On Droid X because that is all Verizon had for the time being

I left Verizon about 3 years ago when the Iphones came out. I paid a termination fee and didn't complain. i enjoyed the phone until AT&T had network saturation issues and I was missing and dropping calls daily. I moved to the 3GS and we were pretty happy until the daily dropped calls and AT&T gave us the we don't guarantee service.... I contacted APPLE who worked with AT&T and had me perform an update which I had already done and no changes had made things better. So to make a long story short, we moved back to Verizon and both have the Droid X( End of OCT 2010). I have issues where the main mailbox gets hung and battery issue deplete in a short period of time. Verizon technical help at the store had to actually see this happening. I also had issues where an app would open when I was moving my finger to a different app. This is also very frustrating. I tried to see if I could upgrade to the APPLE 4 but was told that I don't qualify until 5-2012 . This is upsetting because I moved to get back on Verizon with the Apple. I was told that the Apple would be opened up to all existing verizon customers which is not happening and I am very upset about this.
I paid 299 dollars for each phone, didn't receive a rebate and I can't get the new phone. Apple is taking no blame and Verizon doesn't seem to care either.

shawn4618 wrote:
I left Verizon about 3 years ago when the Iphones came out. I paid a termination fee and didn't complain. i enjoyed the phone until AT&T had network saturation issues and I was missing and dropping calls daily. I moved to the 3GS and we were pretty happy until the daily dropped calls and AT&T gave us the we don't guarantee service.... I contacted APPLE who worked with AT&T and had me perform an update which I had already done and no changes had made things better. So to make a long story short, we moved back to Verizon and both have the Droid X( End of OCT 2010). I have issues where the main mailbox gets hung and battery issue deplete in a short period of time. Verizon technical help at the store had to actually see this happening. I also had issues where an app would open when I was moving my finger to a different app. This is also very frustrating. I tried to see if I could upgrade to the APPLE 4 but was told that I don't qualify until 5-2012 . This is upsetting because I moved to get back on Verizon with the Apple. I was told that the Apple would be opened up to all existing verizon customers which is not happening and I am very upset about this.
I paid 299 dollars for each phone, didn't receive a rebate and I can't get the new phone. Apple is taking no blame and Verizon doesn't seem to care either.
I recommend that your purchase your new iPhone(s) at full retail price. You do not seem to have any problem paying extra for phones (ex. payed ETF, didn't bother with rebate, etc.) so it should not be a problem. You already received your discount in October so you do not deserve any consideration for additional phone discounts (at least until 05/12).

Verizon had deceptive sales practices

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