Disgusting Service!

I just wanted to post this to vent my frustration and complete and utter loss of respect for BT. I have had Infinity for about 4 months and have only had good things to say about it but as soon as something goes wrong I have to say I am absolutely appalled by the technical support and customer service. I have phoned into technical support more than 5 times as well as filled in 2 forms online. I have had this fault for 2 and a half weeks and each time I speak to someone I am fobbed off as "Technical Support" obviously are not very technical and they have no clue what is wrong. I got my hopes up after seeing a thread on these forums with lots of people experiencing similar problems to me but I have never felt more ignored than I have these last few days trying to get someone to acknowledge my problem. Today I called World of Warcraft technical support just to rule out something at their end being the cause and the lady spent over 40 minutes troubleshooting with me and didn't put me on hold once, she was incredibly helpful but unfortunately she has confirmed that the problem is not with blizzard but that it does indeed sound like an issue for my to get my isp to sort out. So I suppose I should look forward to this being resolved in the next 12-18 months. What an absolute joke you are BT you should be ashamed to be charging what you charge and leaving customers with connections as bad as AOL.

Yeah the speeds are great as you can see - although they do randomly drop to less than 100kb sometimes but it only lasts a few minutes and then back up to normal so not too worried about that. I have wow installed on both computers and both are experiencing the exact same problem - I took my computer back to factory defaults over a week ago just to rule out anything I might have installed. So at the moment all my PC has installed is google chrome, WoW and the sims 3. My antivirus is Microsoft Security Essentials and I turned off Windows firewall.
Here's a trace route to BBC
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.244.67]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 6 ms 6 ms 6 ms 217.32.143.224
3 6 ms 6 ms 6 ms 217.32.144.14
4 8 ms 8 ms 8 ms 213.120.181.18
5 9 ms 8 ms 8 ms 217.32.25.14
6 7 ms 7 ms 7 ms 217.32.25.178
7 8 ms 8 ms 8 ms 109.159.251.101
8 23 ms 23 ms 23 ms core1-te0-13-0-2.ealing.ukcore.bt.net [109.159.2
51.9]
9 14 ms 14 ms 14 ms peer2-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.106]
10 15 ms 15 ms 14 ms 194.74.65.42
11 * * * Request timed out.
12 * * * Request timed out.
13 15 ms 14 ms 14 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 17 ms 17 ms 17 ms 132.185.255.148
15 14 ms 14 ms 13 ms bbc-vip112.telhc.bbc.co.uk [212.58.244.67]
Trace complete.
And one to the WoW log in servers
Tracing route to eu.logon.battle.net [213.248.127.130]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 6 ms 6 ms 5 ms 217.32.143.224
3 6 ms 6 ms 6 ms 217.32.143.254
4 9 ms 8 ms 8 ms 213.120.181.18
5 8 ms 8 ms 8 ms 217.32.25.14
6 7 ms 7 ms 7 ms 217.32.25.178
7 7 ms 7 ms 7 ms acc1-10GigE-0-2-0.sf.21cn-ipp.bt.net [109.159.25
1.66]
8 19 ms 19 ms 19 ms core2-te0-2-4-0.ilford.ukcore.bt.net [109.159.25
1.15]
9 16 ms 16 ms 16 ms core2-pos9-1.telehouse.ukcore.bt.net [194.74.65.
118]
10 16 ms 18 ms 15 ms t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]
11 17 ms 16 ms 16 ms 166-49-211-34.eu.bt.net [166.49.211.34]
12 15 ms 15 ms 15 ms ldn-bb1-link.telia.net [80.91.246.144]
13 80 ms 30 ms 30 ms prs-bb1-link.telia.net [80.91.247.6]
14 32 ms 31 ms 31 ms ffm-bb1-link.telia.net [80.91.245.104]
15 32 ms 31 ms 31 ms ffm-b10-link.telia.net [80.91.251.248]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I'm sure they will mean more to you than they do to me! I've posted a few over the last few days and I still haven't a clue what they mean lol! Whats a ping test?

Similar Messages

Disgusting service center and shop located in St-P...

Two weeks ago I bought E71. During the first week it has following problem - 4 times it was impossiblle to activate menu by the left button on keybord. If I pressed this button the phone was blocked. Only way to fix it was switch off the phone and switch on it again. After the week I went to Nokia shop and service center where I bought E71 (located in St-Petersburg, Zagorodnyi prospekt 28) and told that problem has my E71 and ask to change it, they sad "No" and taken mobile for check, which was going during six days. After it they gave the phone to me and told "it Ok" (they did not give any conclusion of check on paper ), but after two hours it was same problem. On next day I went in this service center again and show them problem and they sad you must give us your phone for check again on 10 days because Maybe the problem not in phone, maybe it in SD card, which i did not gave to service in my first visit because of my contacts on it and manager did not say they need it for check, when he gave this card to me. I think it is very disgusting by point do not give all information and after it make proposal for new checking for such long time, because it means another week or more without the phone, what can stuck all my bussines again. Now, I think, problem will appear again and I just do not believe
authorized service center can help me. My conclusion, it is better, if you stay in Russia, to buy cheep and usual
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Please be aware that this forum is a peer to peer support forum, it is not a direct link to HP support. You need to Contact HP.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Disgusting Service From BT

Where do i start......
I signed upto bt calling plan and broadband option 2 on 28 feb 2011, my phoneline was a 12 month contract and my broadband was for 18 months.
Ref number ( 1309184376 )
Everything seamed to be going ok until one day october 2011 i called BT to ask them to remove a calls addon ( anytime calls ) so i could go back to just free evening and weekend calls.
I spoke to a lady who told me the addon would be removed by my next bill, she seamed to be very clear on that, call ended as i was told everything was in order.
Two days letter i have no internet, i call bt to say that i have no internet.. BT advisor asks me for my account number, i give them it, Bt then tells me "im sorry but you do not have a broadband account only a phoneline with us"
I try to explain to bt that i do have bb with you and i had it until 2 days ago... bt lady looks into it im on hold for 5 mins,
Bt lady comes back to me to say "yes i can see you requested to have your broadband cancelled a couple of days ago" i said ihave not requested this...
BT lady says "yes you have, and we have terminated it, and you have been billed over £140 in charges"
Totally shocked and feeling dizzy abit by all this... i ask to speak to someone in charge...
I get to speak with someone in complaints, who tells me that BT have made a mistake and bascily cut me off and deleted my broadband account.
Im told that the only way to get back online is for BT to open a new account for Broadband which will take 7 days. I told BT that i dont want to sign up for another new contract and BT complaints told me that the new account would work off my old contract date 28 feb 2011, i was that would not be changed or affected.
I said ok to this, i also asked for ref to this call which i was told i didnt need as all this info would be noted on my account.
Bt told me that the charges they took from me would be given back, but i had to wait another 7 days for this to happen.
I got my money back but, but then problems seam to get worse.
Once i got re-connected i my internet 3 days after went offline, i contacted bt again i explained what had happened last time i spoke and bt told me there was no info or notes on my account regarding me being cut off, i was told my contract started on nov 2011 foe 18 months...
Totally gob smacked i said to bt that i had spoken to complaints department about this and they dealt with it all, BT advisor told me there was nothing on my account to show any old disconnections or closed accounts.
If it were not for me saving my paper work via royal mail then i would not have had much proof.
After telling BT that i had all origanal docs to back me up, bt got back intouch to say sorry we made a mistake.
My net was back online and i was told these errors would not happen again as my account had been noted yet again about mistakes made to it.
1 month after all this, my net has died again, i contact bt to see why, BT said ( the heavy rain has affected your router, and therefore your connection is off and on till better weather comes ). I said how can rain affect my router inside my house?
Im told bad weather is to blame and that my homehub3 wont work when there is heavy rain.
Ive never heard anything so stupid in my life......
I asked how can rain affect a wired router indoors ?
Im told its the weather and it will be fixed soon, im asked to reboot my router then turn it off for 2 hours then put it back on.
3 hours past and i turned router on all was working, but it was still heavy rain outside,,, how odd? when i was told the rain makes it stop working.
2 months on my net again is offline i ring BT to ask again whats wrong now and im told this time that my connections fine and to reboot my router. I told BT that im fedup with the service here and that when my contract runs out in Aug 2012 i will not be renewing. But the BT lady said to me your contract runs longer than that and if u leave in aug you will get charged.. again getting angry and stressed over constantly being told my contracts changed i ask to speak to someone again in complaints.
Im put through to someone who... it goes like this .. " What" i say hello who is this, and someone says "WHAT" i ask are you complaints? and they say "yes, whats wrong" i said areu not going to ask me my name or account number?
And the guy says "no" then hangs up on me.
I ring back to complaints and suprise suprise no one knows about the call i just made, no one has any info about what just happened?
The lady im through to this time asks me my name and account number then my issues, i go over it all again what happened to my account and that i was told it would be all fixed. At this point im fedup with having to explain myself over and over and over again.
Bt look into my account and say they have noted that my contract ends in aug 2012 and that iwont get any charges. I ask again to make sure and im told in a rude manner like there angry at me " it is all done now is that all" i say yes im about to say thanks and the lady says goodbye, i just say ok bye and leave it at that.
in july 2012 i contact bt to tell them im leaving in aug and i request that i have my MAC code so i can move to (plusnet) im told thats fine and that i must ring back in 2-3 weeks for the MAC code.
I ring back in 3 weeks for the code and im giving it, BT say they are sorry im leaving, I give the MAC code to plusnet 2 weeks after i move to plusnet with broadband and phone.
My account on BT shows as phoneline contract moved/ended. But my broadband shows as active even when plusnet are using my mac code and im using their internet.
I contact BT to ask why my BB is still in use, and im told my broadband has another 8 months or so left, totally disgusted and shocked i again have to explain about my account being deleted by mistake and what bt told.. and that bt had told me many times it was all being sorted and i had not to worry, but ive worried every month since the whole mess started.
Im passed around to different people then im told by someone in complaints that im correct about everything ive said about my account. But im told bt BT that plusnet did not let BT know they had my MAC code?
Im told by Bt to contact plusnet and tell them this issue, i contacted plusnet who told me that they did contact BT and that by using the MAC code also proves ive switched over too.
BT tell me that because ive not told them i was moving " which i did " I still have a contract for broadband, bearing in mind it was supposed to me logged on my account that my contract ended for my bt services in Aug 2012. Also on my account it was stated that i would be able to leave without any charges... as i was going off my orignal contract date.
Bt said they would post me paper work of a final bill and that there would be no cancellation charges and everything was in order.
This was a few week ago, today i get mail to say i have a final bill of £11 to settle, i login to my bt account and pay it, then my broadband account says next bill is after next month ????
I contacted BT today to say how can i have another bill, i was told i leave this month, im told over the phone by complaints that they are sorry.
Im told " We have a manger looking into it now and that your account should have been cancelled and that its not correct for it to be still active " Im told again that i will get paperwork in a couple of days to say that it closed and that any extra bills ive paid for will be given back to me from july 2012.
But how is it that all these mistakes have carried on happening ???
Im sick to death of contacting BT support/complaints and being told its all being looked into then months down the line, no one knows whats going on..........
Im disgusted with the way ive been treated at BT.
As it stands ive asked to speak to the people above complaints department and im awaiting a call within 48 hours, i want to push this complaint right to the top after i said that this has caused me nothing but stress and a feeling of sickness. Im told today on the phone that BT do not compensate for all the stress they have caused me.
What are my rights here ?
BT admited to deleting my account, but i feel tried to cover it up! And sign me upto a new account for longer period....
As it stands now im waiting 24 hours for bt to remove by broadband account... then thats me done. But ive heard this all before... ive saved the chat log i had with the complaints department today, which also had a ref to it.
And how is it that BT told me my phoneline only supports 8 meg, when with BT i only ever got between 6-7 meg speeds, but ive been with my new isp a few weeks now (plusnet) and for the first 10 days i was getting 10 meg speeds, after the 10 day cooling period i get 9 meg speeds.
But BT always told me my line could ONLY support 8??????????
I feel disugested and cheated and sick about the way BT have handled my accounts and the way they have spoken to me over the phone. I wish i had never ever signed upto BT.
So what happens now then ? do you just sweep me under the carpet with any other customers who have had same issues?
Will BT actully do anything about this? Will BT learn from this? Will BT send me a letter via post explaing what went wrong and that they are sorry ???

Hi ukste,
I am really sorry that you have had so many problems with BT. Your post makes for some grim reading and I a terribly sorry that your straight forward requests went so badly wrong.
I'll be happy to have a look over things as they as stand at the moment and ensure that the closure of your account and cessation of billing occur without problems. The Mod team can act as a single point of contact for you which will save a lot of confusion and give you a direct route back to the same case handler.
Once you are satisfied that everything has been taken care of we can review your account and find out what went wrong and why and then pass are findings to the individuals involved along with their managers to stop this sort of thing happening again.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: Disgusting service by BT OpenReach!

We were without a phone for over 3 weeks from the end of Nov 2012 after a hedge cutter severed the wire. Endless calls to BT by ourselves and neighbours (including the children of 90 year old neighbours who depend on a phone). In spite of being only 50 miles from London, we are 'remote' and mobile phone coverage is patchy. We were calling almost every day to BT as we too work from home. I had to travel 90 mile round trip to office as I couldn't work from home. My 90 year old father was in hospital and because of the failure of BT to get the fault fixed and divert calls to my mobile no we weren't aware that he'd contracted pneumonia and was dangerously ill. My mobile phone bill is normally less than £20 per month but for this period it was £188 - and BT want to give us compensation based on their pathetic daily rate for failure to supply service plus £10 ex gratia payment. A large proportion of my mobile bill was for calls to their fault line which is premium rate for mobile users. It just beggars belief that they can't make it free to mobile users - how else are you supposed to report faults? We had endless excluses and lies such as needing to get permission to close roads, health and safety assessments etc., before they mended the fault. We knew this wasn't true as we contacted our local councillor.
We are going to sue BT in the County Court - and encourage our neighbours to do the same.
It's time someone stood up to their lies and lack of customer service.

iniltous wrote:
You can contact BT on a 033 number, so from a mobile it's a 'normal' call and inclusive on mobiles, apart from PAYG phones, this info is easy to find
0330 123 4151 for faults
0330 123 4150 for service and billing
0330 123 4567 for Broadband and Vision
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Disgusting service by an Authorised apple reseller, why?

I am a hard-core Apple fan /cusomter. I own every Apple product and I love your service more than the products sometimes. I have moved to SriLanka from the United Kingdom. Recently (well day before yesterday) my adapter stopped working So I went to the authorised reseller "BT Store" local shop name. They took like 1 hour to check whats wrong. Performed a GPX diagnosis on the mac and all seems fine (in the macbook pro) but the charger is FAULTY ! It works intermittently.
Apple in the UK was brilliant, guys there would just hand me a replacement charger since I have'nt done anything here. Mind you I have Apple care on this product for 3 years (ending in 2013-june), but BT Store said ok the power code seems to be fine but not the unit (white bulky bit) so they have to SHIP it to APPLE and wait till APPLE takes a decision (fix it). I was shocked and asked him why he cant give me a replacement unit. He said APPLE has instructed them not to and this is the normal procedure. Meaning I have to wait for weeks without my mac even though I have Apple care.
I pleded and begged them to give me a used charger and I will give them back that once I get mine fixed. The refused to and asked me to take the offer (wait for weeks) or take the faulty product away from their shop. Im never used to this sort of customer care and they are ruining the Apple name.
1. Were they right? Do I have to wait for weeks ?
2. Is this the way Apple care works ? because it is not free !
3. Dont you audit your international resellers as they are leaving a black mark on your name ?
Please try your best to help .. I tried contacting your Apple Care team, but its impossible as the express lane does not support the country im living in now.
Thanks
Carlz

This is just a user to user forum. If you wish to give feedback regarding a reseller, you really have three options:
http://www.apple.com/support/feedback/
http://www.apple.com/contact/feedback.html
And if you are under AppleCare, you can always amend your case with a complaint to customer relations, where you can speak to them about the reseller in question.

No Phone or Internet for 14 days..!!!

Phone line has been down for 14 days now with very intermittment internet access. Unable to work have to drive up the road to get mobile access as well as that depends on the BT router being active.
Really getting quite fed up now of being told an engineer is coming to fix my fault and just nobody turns up.
I have two over 80 year old parents living with me and it is impossible to keep in touch with them if I go out which is even more worrying.
BT Customer service in India is useless they just keep apologising and telling me someone will fix the next day. Nothing happens.
Absolutely disgusting service thinking of buying a pigeon now to deliver messages.
Just goes on and on..................
Solved!
Go to Solution.

I feel for you, we haven't had a phone since 6 Feb, it was almost unusable for two months before because of noise on line. Fixing date is 9pm tonight, don't hold up much hope though. Same thing internet v slow and drops out continually. Apparently they started 'looking at the issue' at 7 am this morning. We live up on a hill with a line coming just to us and our neighbours for about 1/2 km so not priority. Line put in in 1937, underground, across a field I need to plough, god knows what depth, obviously cable degraded as not put in conduit in those days. I almost hope I do snag it when we can finally plough after all the rain as they will have to replace if it is laid too shallow, should be well below plough depth and not across a field in the first place, but they cut so many corners then. Only found out where it went by getting the (very nice) man out to find it with his zapper thingy. Even he was surprised at the route (although it was the shortest, but not recommended field margin one, his insinuation was go ahead, tractor is a faraday cage, just don't try and get out if you do snag).
Let us all know how you get on.

Help with Gateway TG799 Firewall settings Please

We have a Telstra Gateway Max TG799vac.
We have recently acquired our own domain name and have setup up an online store on Shopify.
So the underlying web address (on myshopify.com) is not the same as our URL of the shop.When we try to access the new site from any computer or device from within our house
we are blocked 90% of the time. It occasionally will connect. We are therefore unable to do admin on our own site.
I have tried USB tethering thru my phone's data and works 100% no worries. This bypasses the gateway and Telstra of course.
Anyone outside our home can always connect no worries.I have suspected the Firewall in the gateway TG799 device.
So I went into settings and changed the firewall setting down to the LOW setting.
Then we can connect all the time.
When in NORMAL or HIGH then we get this intermittent (mostly failed) connection.
After this experiment I am convinced it has something to do with the internal firewall.There is also a USER DEFINED section where you can set your own firewall rules
but I don't know enuff about what to do in there to experiment.
But I think I could set up a rule in there to allow this site to work for us if I knew how to go about it.I have been unable to find anyone within the normal Telstra tech help line who can help with this.Does anyone on here have any such knowledge or can give me a pointer where I can read/learn about how to do this for myself.Any help will be greatly appreciated.

Thanks Steph,The fact that these devices are updated by Telstra remotely without our prior knowledge explains alot.It explains why the problem I first reported just started to happen out of the blue.It also explains why it just as mysteriously disappeared. It also explains why we suddenly had trouble with our phones dropping the wifi connection constantly.And why that suddenly fixed itself as well. It also explains why we suddenly got a monstrous over-use on our data bill on our Telstra mobile.We thought we were safe in our own house to use data on this phone knowing it was connected to our wifi and therfore our BigPond plan. What we did not know was that the phone was loosing sync with the wifi and therefore dropping back to 3G plan data use without our knowledge. My wife had been using her phone to connect to a Chinese movie streaming site and of course when the wifi dropped out she did not know she was streaming thru her 3G plan. Massive unexplained data over-use resulted. I had a rough time convincing your billing organisation that we were using wifi (or thought we were anyway) for the movies and they would not believe us therefore the monster bills were upheld. We did not reaslise until far too late that the phone was loosing the wifi connection without us knowing. We have stopped using that service now and as soon as the credit we accumulated with the associated billing stuff-ups is used up we will be leaving Telstra for another less troublesome provider. How about giving us poor defenseless users some notice that our devices have been updated and a summary of what aspects have been changed. Just like happens with apps on the Google Play store. I will now be approaching your billing organisation once more armed with this knowledge. My argument will be that our over-use on 3G data stemmed from a bad firmware update without our knowledge in your modem causing us to over-use 3G data we were not aware of. This time if they don't listen then it will be time for a complaint to the TIO. And perhaps even a media story. Disgusting service! And one angry Telstra customer.

No signal .. No help

Hi people.I started off by being frustrated. Now i'm fuming.Can anyone here help? Sorry if this is long. Thanks. I was very loyal to One2One/TMobile for over 20 years - was really happy with them.Over the last 2 years, the signal became intermittent. Loads of folk around me changed to O2 because it was better. So I did too. And for 3 months, it's been fantastic. A full signal, all the time ! Right..... for the past THREE DAYS, there has been NO SIGNAL at all in my area.O2 tell me - as does their website - that there is a mast not working in my area. But no-one can give me any idea of when it'll be working again. So I have no calls, no texts, no service.I'm having to drive out of the area to get a signal so I can pick up any texts that have come through.
I know "these things happen" but . . . . my friends here, (one has an IPhone & one has a Samsung) ARE getting a signal. I have a brand new Sony Xperia Z3 compact.Why are they getting a signal & I'm not? Sony can't help me either & say it's an O2 problem. I'm paying £38 plus vat per month for this service !I don't know how many more days this is going to go on. Can I get some sort of a refund for lack of service?Thank you for reading.Deryck

Level 1: Joiner
fedupandsick
Posts: 1
Registered: ‎01-08-2014
Re: No signal .. No help
Options
on ‎02-07-2015 12:29
My partner and myself have the same issue and have had for 3 days so far we have been with o2 for a number of years now and all was well up to the last 8 months or so we have had no signal in that time regular day and night and you get sick of being in the middle of a call only for the signal to die for anything up to 20 minutes you then get it back and the same again it is getting worse all the time the last 3 days no signal at all and the same story a mast problem in our area customer service was always pretty good but now is poor at best when you can finally get in touch with them i have in the past reccomended o2 to friends and family but unless they get their fingers out never again come on o2 get this service sorted please and stop cutting corners
update on this after 3 hours of trying i got through to customer service all i got as a reply was it will be fixed when its fixed bloody disgusting service i think maybe after all the years i have been with o2 its a time to change

Worst customer care centre of Nokia is in noida Se...

My name is rajendra Singh and I have nokia 5800 xm.
I want to say that I had very bad experience with Nokia service centres at Noida.
The service centre located at sec-2 Noida is the worst centre of Nokia.
My phone has some network poblem so today I went to centre I show my phone there and without checking any parts They told me that your phone is liquid affected so your warranty has over and you have to pay money. I told them please check and show me where is liquid but they denied and told me to submitted money I went to owner of service centre and he told me same .A person in the center told me that they do it regularity and asked money from the customer even phone is in wareenty.They have disgusting service and just making money ,
Whenever you go center they always say that your phone is liquid affected and your wareenty is over and you have to pay charge.
Now I feel that I have wasted my rs 15000 to buy nokia phone .
Please do something someone.
this Service center is just making money and 90% customer are not happy with their service.
Please somebody take action against them.
Rajendra Singh
Noida
I am waiting.
Please give me some feedback .
MODERATORS NOTE: Phone number has been removed. Sharing of personal information is not allowed on the forums. Please do not share sensitive or personal information as it could threaten your personal security.

mr singh forgive me but your whole story lack conviction
it seems to me that as the service centre did not do your bidding u r out agaist them
btw u have not clearly mentioned when you bought this phone and whether warranty on it is stll valid SEEMS YOU HAVE VERY CONVENIENTLY SKIPPED THIS PART
i own an n8 and i went to a nokia service center regarding the headphones in the box
they checked the bill took a photocopy of it and promised me to replace the headphones
i got the replacement NO QUESTIONS ASKED
must say i saw a few customers asking them to do something ...when they were politely told that it is not poosible they just got angry and threathned to file complaints
it happens all the time...:

Getting Trapped In Contracts after Frustrating Lin...

This is a bit of a 2 part post. The first section concerns the incompetence and repeated failure to setup the line with the correct phone number several months ago and the frustration of getting that sorted with their shameful customer service. The second part deals with my experience today in trying to downgrade my broadband to a cheaper deal only to be told I would have to signup to another 12 month contract on the broadband.
The Initial Phone Line Setup Fiasco
I used to live in down south and had a 18 month Total Broadband package (BB and Phone) which started on the 25th February 2009. Due to personal circumstances I had to move back to my parents house in January 2010. As I had some months left on my contract I contacted BT in December to see if I could transfer my account to my parents' house and keep the number, their phoneline was with Talk-Talk. I was told this was no problem and that I would need to get my parents to cancel their Talk-Talk account on a certain day and then I could move my account over on the next day. This sounded fairly painless...
We set the wheels in motion with Talk-Talk ending their account on 19 Jan 2010. I then contacted BT again to get them to transfer my account on the following day (20 Jan 2010). At this point I was then told I had to take another 12 month line rental contract out, which was annoying, but was told the broadband didn't have to be renewed and could let the 18 months on the broadband run on. While the 12 month renew on the phone line was annoying the fact that I could keep the old number was quite important.
So the 20th Jan 2010 came, and the phone and broadband was active... great... except that our phone number had completely changed!!! I got straight onto BT and told them the problem, they apologised and said they would get it sorted for the 26th. The 26th came, and our number was changed again to a completely different number, again I called BT explained the situation again and was assured that it would not happen again and it would be fixed on the 1st Feb... As you can guess on the 1st of Feb the number changed again to a completely different one. By this time I was completely losing my rag as we have an elderly relative in the house who needs care and attention which messes up any imcomming calls for appointments or carers. I did manage to get through to a English call centre this time, explained the disgusting service I had received and was told they would correct it on the 4th Feb.
Well the 4th of Feb came, and as you already know the phone number was changed to a new completely different number. This time I'm afraid the red-mist came down and had a rant at some poor customer service guy and asked to be put through to a manager. Finally I did manage to get through to a helpful chap at Newport, Wales who managed to get my original number back on the line within a few hours.
So basically I had 4 or 5 different phone numbers within the space of a couple of weeks, having to repeat myself and the story to different people every time I rang up, always being told it woould take 4 days or so for the order to go through and fix (even though the finally I found someone who fixed it within a few hours). While this may read as a not too serious problem words cannot describe how annoyed I was and the countless hours of waiting on hold and repeating the same thing over and over again to different people.
I also sent them a letter to their Durham office, but never received a reply on this issue...
Trapped in Renewal Cycles
So having read the above you would think I've done my time of fulfilling the 18th months of broadband contract which should have run out 25th Aug 2010, so today I rang BT to see if I could downgrade the broadband package to the cheapest option since my parents dont use the broadband that much and I am away from home alot and still have to wait until 20th Jan 2011 before the end of my phone line contract (which I had to restart 20th Jan 2010 when I moved the account).
After explaining what I wanted to do to the service rep, he then proceeded to try and sell me a broadband vision package on a 24 month contract. I explained I didn't want it and just wanted to move my broadband to the cheapest option. After some time he then said he would have to transfer me to another dept. So back on hold again for another few minutes... Explained again to a different person and was told I could move to the cheaper option only if I took out another 12th month contract on the broadband. So basically this would extend me into late 2011. I didn't bother with this as I didn't want to get trapped into another contract and then asked when my current land line contract expires so I can get the **bleep** away. He told me 25th Feb 2011... so it looks like when you move earlier than your current contract ends they add the next 12 month contract onto the end date of the previous one, otherwise I would have expected to be able to finish on the 20th Jan 2011 (the 1 yr anniversary of my current contract)
Suffice to say my experience with BT has been unpleasant, bordering on disgraceful. I seriously dont know how they can operate like this, incomptentant customer service and locking people into rolling contracts. I used to think BT was the flagship provider in the UK, but am looking forward to the day I can leave them.

Hi Simon999,
I am sorry to hear of your experience with BT recently. I would like to help you with this.
Can you please drop me an email to the address in my profile, include your BT account details and the link to this post. I need to take a look at your account to see what can be done.
Cheers
Sean
Ps Welcome to the forum
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Live Chat or call an expensive number

Disgusting service from sky. I have been trying for weeks now to use Live chat but it has been offline!!
I refuse to pay for a call when as a new customer I would get a freephone number and email is not an option.
I am trying to make contact to complain as I have been overcharged and want to cancel some services but sky make it virtually imposible.
Will anyone from sky care enough to make contact?

Sky only moderate on these forums and post Service updates.
You can Contact Sky for further assistance or wait and see if another customer has any advice.
Quote from the main forum page: "welcome to the Sky Community - a place where Sky customers share experiences, knowledge and help one another. "
If you have a smartphone/tablet why not try the Sky Service App

BT so rude and unhelpful wife in tears

Hi
My wife is at her wits end and BT are just being totally unhelpful
We hardly use the BT line but our DD has shot up she has tried to speak about this but after endless press button options you get nowhere, somehow some one said they would call at 10.00 on Monday but of course nothing happened
But we did get a call from ALVIN in Manila who was very rude, started to shout and when asked to speak to a Manager he refused! I took over the call and he just refused to assist in anyway , shouted and said he was the most important person around and would not escalate the call then hung up as I refused to end trhe call until a manager came on the line!
Needless to say no one called as planned at 1000 on monday !
Have BT lost site of the fact that part of their name is the word ' British" ? or is it now just using the intials BT so we are to forget that its British ?
Why can we not speak to a human being who has a good command of English, will listen and be proactive? How do we contact someone? Years ago due to an on going BT fault I was invited to London to meet a Director due to the impact they had on my business. Things got sorted and it was great to be treated nicely. He assured me clients and complaints were monitored and people often invited to meet Dirctors and they know about complaints. I now doubt that if they will not call people back and reduce people to tears as per Alvin (that is the name he insited on and he refused to give a surname) from Manila who called us late on an evening
My wife is a carer for me and my mother who lives with us who is 87 with Dementia , she holds down a full time job plus a weekend one to make things work for out 2 young girls. All we ask is that we can pick up the phone (isn't that the idea) dial a number and get hold of a person who has a good command of English so we can have a conversation , not a stilted reply via a script, and discuss what has gone wrong with the DD . So matters can be sorted. Maybe they want to loose clients as that is what will happen
Disgusting service from a business that does not care and appears to do its hardest to stop people getting hold of them
Total disgrace
John

I have asked a moderator to provide assistance, they will post an invite on this thread.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Boca Raton Experience - DONT BOTHER

Just wanted to share my experience at Best Buy Boca.
I wanted to check the Sonos wireless out and see it's functionality. Couldn't find anyone that knew anything about it. They tried to sell me a bridge as well as the connect server. I asked about Sirius told me I needed a seperate device for that. In the end after the 3rd associate I gave up. Asked for the manager who came along explained I wanted some information. Had a couldn't care less attitude so I told him I wasn't buying from them. Again couldn't care let me walk out rather than spend nearly $1500.00 in the store.
Just placed an order on Amazon now - screw BB.
Don't go expecting anything advice or demos at West Boca Raton.
BB - you should be ashamed of this disgusting service.

I agree. Add to that the seasonal staff on the floor at this time of year, and your chances of finding someone not knowledgeable go up. I *always* do my own research before walking through the door, and then when I want some hands on time with the hardware in question, I hit the store. I will say that a knowledgeable salesperson will increase the chance that I will buy in the store, as opposed ot buying online.
THe problem is that everyone wants the cheapest prices possible, so that means that there is very little overhead for training...meaning that associates have to be self motivated to learn their product. Since they are no longer commissioned sales, there is no incentive other than personal pride to motivate them. Sad indeed. They should be paid more.
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Activing replacement sim

I am really annoyed right now. I recently broke my iPhone so purchased a cheap and cheerful phone re-ordered my sim via the website which took over a week to come, and to be charged 20quid for it. Where on the website does it state that??? And still no service.
Following the EE /tmobile sim activation process it continues to state we will send you a pin to verify ?? How?? The phones broke/hense ordering a new sim in the first place. I cannot use the old nano sim no more. So roughly been with no service for about 2 weeks now.
I've also sent in writing a written complaint over a week ago and heard nothing.
This is disgusting service.

Hi, is your old nano sim still active because you can get a sim adaptor for it. This will save you the hassle your have and the need to change your number over to the new sim.
http://www.google.co.uk/aclk?sa=L&ai=C-EhQPIUBVJGJI-Huiwahh4HQCc6D9YEFpuOJkK4Bk77Y1tYBCAAQAiDovo8PKAJQi9_ymfn_____AWC7vpyD0ArIAQGqBCRP0KAcUuBQb8r9xkU3m1_F7YxKWqJC1SKMr4UsmdboYJdFqbaABZfgvAvYBgKAB6bbtDGQBwOoB6a-Gw&sig=AOD64_0n6w6ZiYgpL9bDaQkzgl_q8RpXmQ&rct=j&q=&ved=0CCMQ0Qw&adurl=http://www.amazon.co.uk/s/%3Fie%3DUTF8%26keywords%3Dnano%2Bto%2Bstandard%2Bsim%2Badapter%26tag%3Dhydrukspg-21%26index%3Daps%26hvadid%3D46737845422%26hvpos%3D1t2%26hvexid%3D%26hvnetw%3Dg%26hvrand%3D10749130159557862353%26hvpone%3D%26hvptwo%3D%26hvqmt%3Db%26hvdev%3Dm%26ref%3Dpd_sl_3r610ce48w_b

Phone line given away

I am disgusted to find that you have accidentally given our phone number to somebody else! We live in an area with no Mobile coverage so our landline is the only way for anyone to contact us. To make things worse, you are going to take up to 5 days to fix it. Absolutely disgusting service. I won't be hanging around when our contract is up!

Oh I see, that would normally mean that a network fault has been detected and they don't need access to your home.
If it's a crossed line fault there are quite a few ways that it can happen for example corrosion on a join could cause your line to touch another customers line and they end up with your number. Until the engineers submit the fault report we won't know the cause.
If you send me in your details using the contact the mods link in my forum profile we can make sure no call charges added to your bill.
Thanks
Neil
BTCare Community Mod
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Disgusting Service!

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