DRM Intel Errors

Hi !
From a fresh installation, I got multiple errors during booting process.
I activated mmio_debug=1 as suggested into journalctl logs entries.
This is the log (I got 25 times similar logs during log process)
Appreciate any idea
belette
WARNING: CPU: 3 PID: 226 at drivers/gpu/drm/i915/intel_uncore.c:528 hsw_unclaimed_reg_debug+0x6d/0x80 [i915]()
Nov 17 17:21:35 archfit kernel: [drm:intel_uncore_check_errors] *ERROR* Unclaimed register before interrupt
Nov 17 17:21:35 archfit kernel: Unclaimed register detected after reading register 0x650c0
Nov 17 17:21:35 archfit kernel: Modules linked in: snd_hda_codec_realtek snd_hda_codec_generic nls_iso8859_1 nls_cp437 vfat fat iTCO_wdt iTCO_vendor_
Nov 17 17:21:35 archfit kernel: dm_crypt dm_mod sd_mod crc_t10dif crct10dif_pclmul crct10dif_common crc32_pclmul crc32c_intel ghash_clmulni_intel at
Nov 17 17:21:35 archfit kernel: CPU: 3 PID: 226 Comm: systemd-udevd Not tainted 3.17.2-1-ARCH #1
Nov 17 17:21:35 archfit kernel: Hardware name: CompuLab Ltd. Intense-PC2 (IPC2)/Intense-PC2 (IPC2), BIOS IPC2_3.330.2 X64 08/29/2014
Nov 17 17:21:35 archfit kernel: 0000000000000000 000000007c6450cc ffff880406237190 ffffffff815367d0
Nov 17 17:21:35 archfit kernel: ffff8804062371d8 ffff8804062371c8 ffffffff8107054d ffff8804068e0000
Nov 17 17:21:35 archfit kernel: 00000000000650c0 0000000000000000 00000000000650c0 ffff8804068e0000
Nov 17 17:21:35 archfit kernel: Call Trace:
Nov 17 17:21:35 archfit kernel: [<ffffffff815367d0>] dump_stack+0x4d/0x6f
Nov 17 17:21:35 archfit kernel: [<ffffffff8107054d>] warn_slowpath_common+0x7d/0xa0
Nov 17 17:21:35 archfit kernel: [<ffffffff810705cc>] warn_slowpath_fmt+0x5c/0x80
Nov 17 17:21:35 archfit kernel: [<ffffffffa04d516d>] hsw_unclaimed_reg_debug+0x6d/0x80 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04d81f3>] gen6_read32+0x93/0x150 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04e7868>] haswell_write_eld+0x78/0x450 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04ed467>] intel_write_eld+0x67/0xa0 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa0506271>] intel_ddi_pre_enable+0x51/0x1f0 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04f0fa4>] haswell_crtc_enable+0x3d4/0xa70 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04bb477>] ? i915_gem_object_ggtt_unpin+0x47/0x90 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04eb5da>] __intel_set_mode+0x87a/0x16d0 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04f3da6>] intel_set_mode+0x16/0x30 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04f4f54>] intel_crtc_set_config+0xaf4/0xef0 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffff8119f7e1>] ? alloc_pages_current+0xb1/0x160
Nov 17 17:21:35 archfit kernel: [<ffffffffa039b324>] drm_mode_set_config_internal+0x64/0xe0 [drm]
Nov 17 17:21:35 archfit kernel: [<ffffffffa03d51a3>] restore_fbdev_mode+0xb3/0xe0 [drm_kms_helper]
Nov 17 17:21:35 archfit kernel: [<ffffffffa03d51f3>] drm_fb_helper_restore_fbdev_mode_unlocked+0x23/0x40 [drm_kms_helper]
Nov 17 17:21:35 archfit kernel: [<ffffffffa03d7418>] drm_fb_helper_set_par+0x28/0x70 [drm_kms_helper]
Nov 17 17:21:35 archfit kernel: [<ffffffffa050008a>] intel_fbdev_set_par+0x1a/0x60 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffff8130b3b8>] fbcon_init+0x578/0x600
Nov 17 17:21:35 archfit kernel: [<ffffffff81383a08>] visual_init+0xb8/0x120
Nov 17 17:21:35 archfit kernel: [<ffffffff81385f26>] do_bind_con_driver+0x176/0x3f0
Nov 17 17:21:35 archfit kernel: [<ffffffff81386744>] do_take_over_console+0xb4/0x1b0
Nov 17 17:21:35 archfit kernel: [<ffffffff8130b4a3>] do_fbcon_takeover+0x63/0xd0
Nov 17 17:21:35 archfit kernel: [<ffffffff8130fb1d>] fbcon_event_notify+0x6cd/0x7d0
Nov 17 17:21:35 archfit kernel: [<ffffffff8108f02d>] notifier_call_chain+0x4d/0x70
Nov 17 17:21:35 archfit kernel: [<ffffffff8108f3f7>] __blocking_notifier_call_chain+0x47/0x60
Nov 17 17:21:35 archfit kernel: [<ffffffff8108f426>] blocking_notifier_call_chain+0x16/0x20
Nov 17 17:21:35 archfit kernel: [<ffffffff81315e6b>] fb_notifier_call_chain+0x1b/0x20
Nov 17 17:21:35 archfit kernel: [<ffffffff8131806e>] register_framebuffer+0x20e/0x360
Nov 17 17:21:35 archfit kernel: [<ffffffffa03d7247>] drm_fb_helper_initial_config+0x377/0x520 [drm_kms_helper]
Nov 17 17:21:35 archfit kernel: [<ffffffffa04d8d18>] ? hsw_write32+0xa8/0x160 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa0500c6f>] intel_fbdev_initial_config+0x1f/0x30 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffffa0526c81>] i915_driver_load+0x1051/0x10b0 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffff8147059b>] ? netlink_broadcast_filtered+0x12b/0x380
Nov 17 17:21:35 archfit kernel: [<ffffffff812ac300>] ? kobj_ns_drop+0x50/0x50
Nov 17 17:21:35 archfit kernel: [<ffffffff812ac638>] ? kobject_uevent_env+0x178/0x540
Nov 17 17:21:35 archfit kernel: [<ffffffff813a7a57>] ? get_device+0x17/0x30
Nov 17 17:21:35 archfit kernel: [<ffffffff813ad7d5>] ? klist_class_dev_get+0x15/0x20
Nov 17 17:21:35 archfit kernel: [<ffffffff8152abf8>] ? klist_node_init+0x38/0x60
Nov 17 17:21:35 archfit kernel: [<ffffffff8152acb6>] ? klist_add_tail+0x46/0x50
Nov 17 17:21:35 archfit kernel: [<ffffffff813a933b>] ? device_add+0x1db/0x6d0
Nov 17 17:21:35 archfit kernel: [<ffffffffa0394fcd>] drm_dev_register+0xad/0x100 [drm]
Nov 17 17:21:35 archfit kernel: [<ffffffffa03978d8>] drm_get_pci_dev+0xd8/0x200 [drm]
Nov 17 17:21:35 archfit kernel: [<ffffffffa049145b>] i915_pci_probe+0x3b/0x60 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffff812e6835>] local_pci_probe+0x45/0xa0
Nov 17 17:21:35 archfit kernel: [<ffffffff812e6785>] ? pci_match_device+0xe5/0x110
Nov 17 17:21:35 archfit kernel: [<ffffffff812e6991>] pci_device_probe+0x101/0x150
Nov 17 17:21:35 archfit kernel: [<ffffffff813ac7f3>] driver_probe_device+0xa3/0x410
Nov 17 17:21:35 archfit kernel: [<ffffffff813acc2b>] __driver_attach+0x8b/0x90
Nov 17 17:21:35 archfit kernel: [<ffffffff813acba0>] ? __device_attach+0x40/0x40
Nov 17 17:21:35 archfit kernel: [<ffffffff813aa613>] bus_for_each_dev+0x73/0xc0
Nov 17 17:21:35 archfit kernel: [<ffffffff813ac27e>] driver_attach+0x1e/0x20
Nov 17 17:21:35 archfit kernel: [<ffffffff813abe60>] bus_add_driver+0x180/0x250
Nov 17 17:21:35 archfit kernel: [<ffffffff813ad4c4>] driver_register+0x64/0xf0
Nov 17 17:21:35 archfit kernel: [<ffffffff812e5f9b>] __pci_register_driver+0x4b/0x50
Nov 17 17:21:35 archfit kernel: [<ffffffffa0397b0a>] drm_pci_init+0x10a/0x140 [drm]
Nov 17 17:21:35 archfit kernel: [<ffffffffa0570000>] ? 0xffffffffa0570000
Nov 17 17:21:35 archfit kernel: [<ffffffffa0570089>] i915_init+0x89/0x90 [i915]
Nov 17 17:21:35 archfit kernel: [<ffffffff81002148>] do_one_initcall+0xd8/0x210
Nov 17 17:21:35 archfit kernel: [<ffffffff811ac176>] ? kfree+0x196/0x1a0
Nov 17 17:21:35 archfit kernel: [<ffffffff811905a2>] ? __vunmap+0xa2/0x100
Nov 17 17:21:35 archfit kernel: [<ffffffff810f222c>] load_module+0x1dcc/0x26a0
Nov 17 17:21:35 archfit kernel: [<ffffffff810ee750>] ? store_uevent+0x70/0x70
Nov 17 17:21:35 archfit kernel: [<ffffffff810f2bcd>] SyS_init_module+0xcd/0x120
Nov 17 17:21:35 archfit kernel: [<ffffffff8153c7a9>] system_call_fastpath+0x16/0x1b
Nov 17 17:21:35 archfit kernel: ---[ end trace 445ee4af8ac4aba4 ]---
Last edited by belette (2014-11-18 18:05:28)

I suspect passing the kernel parameter "nomodeset" would avoid the boot-time errors (worth checking at least for diagnostic purposes). I don't know if this would impact later loading when X starts.
I also had all sorts of intel graphics related issues several weeks ago. Switching from the default 'sna' to 'uxa' acceleration avoided all the errors, but did lead to reduced performance. This reduction, however, was only noticable in a couple very graphics-intensive programs I use (bioacoustic analysis with an 'interactive' multi-layered spectrogram). Luckily for me, 'sna' has worked fine since 3.17. But following some of the history of these issues it seems to affect each bit of hardware differently so it is really hard to compare notes other than suggesting alternative acceleration methods as a potential fix/work-around.

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Hi, does anybody knows why I got this message?
$ dmesg
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radeon 0000:01:05.0: DVI-D-1: EDID block 0 invalid.
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<3>00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
<3>00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
<3>00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
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<3>00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
<3>00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
It appears in my message.log too every 10 seconds:
Nov 29 06:04:01 localhost kernel: radeon 0000:01:05.0: DVI-D-1: EDID block 0 invalid.
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dear all,
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THIS FORUM SUCKS
NO RESPONSE. MY FIREWALL IS OFF, NO PROXY NO VIRUS SCAN AND DRM CRAP SPITS THIS ERROR OUT...
C___Primer_Plus.pdf:
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--- end ---
ADOBE HIGHWAY ROBBERY.

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C___Primer_Plus.pdf:
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--- end ---

THIS FORUM SUCKS
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C___Primer_Plus.pdf:
Adobe DRM Error
System: 9
State: 4
Class: 20
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
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Client Code: 31 - HTTP Code: 500
Fault location: 20
--- end ---
ADOBE HIGHWAY ROBBERY.

DRM Intel i915 errors

Hi,
After going out of blank mode, my external VGA monitor will randomly refuse to work (the primary laptop monitor works fine). This seems to be fixable only by rebooting.
Those errors show up in dmesg just after booting the computer :
[lun. avril 20 09:15:34 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 09:15:35 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 09:15:53 2015] [drm:intel_set_cpu_fifo_underrun_reporting [i915]] *ERROR* uncleared fifo underrun on pipe A
[lun. avril 20 09:15:53 2015] [drm:intel_cpu_fifo_underrun_irq_handler [i915]] *ERROR* CPU pipe A FIFO underrun
Those show up every few minutes or so :
[lun. avril 20 12:35:30 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 12:38:29 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 13:15:04 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 13:23:17 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 13:23:30 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 13:23:49 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 13:24:03 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 13:57:58 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
[lun. avril 20 13:58:11 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
When coming out of blank mode, those show up :
[lun. avril 20 14:16:06 2015] [drm:intel_dp_start_link_train [i915]] *ERROR* failed to enable link training
[lun. avril 20 14:16:06 2015] [drm:intel_dp_complete_link_train [i915]] *ERROR* failed to start channel equalization
[lun. avril 20 14:16:07 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
I've already changed the acceleration method to UXA, without results (although I believe the problem show up less frequently but I'm unsure).
Any idea ?
Thanks in advance

Hi gentledevil,
There is a similar thread here https://bbs.archlinux.org/viewtopic.php?id=184857 and also a couple of bug reports [1] [2]. Unfortunately there is no solution yet.
gentledevil wrote:[lun. avril 20 12:35:30 2015] [drm:intel_uncore_check_errors [i915]] *ERROR* Unclaimed register before interrupt
Also, searching the kernel bug tracker for the error above leads to the the following report that may be related https://bugzilla.kernel.org/show_bug.cgi?id=90951

DRM-61045 : Error found for 11.1.2.4 version

Hello Guys,
Recently I have joined oracle community and got really good feedback and help from all followers.
Hope we will stay connected and troubleshoot issues.
Right now I'm working on DRM installation & configuration of latest version 11.1.2.4 on Windows 2012 Standard R2.
I have everything configured but whenever tried register with EPM registry getting an error "DRM-61045: There is no running CSS bridge process for this application" .
When I had checked Event log, it was showing as error message:
Log Name:      Application
Source:        Oracle DRM Server Processes
Date:          3/9/2015 9:18:17 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Server Name>
Description:
[Process ID: 3960, Thread ID: 6, DRM Service]
The CSS Bridge application is not reachable on machine PFGDSMEPMSxxx using port 5270.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Oracle DRM Server Processes" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-09T14:18:17.000000000Z" />
    <EventRecordID>8832</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PFGDSMEPMSxxx</Computer>
    <Security />
</System>
<EventData>
    <Data>[Process ID: 3960, Thread ID: 6, DRM Service]
The CSS Bridge application is not reachable on machine PFGDSMEPMSxxx using port 5270.
</Data>
</EventData>
</Event>
Anybody have any idea, how should I resolved CSS bridges issue for current environment?
Kind Regards,
Harshal Kulkarni

I think we might have actually just identified this as a bug & this is being looked into at the moment. I've found over the past week or so that it does work if the CSS Bridge component is running on Server 2008 but the rest of the components are running on Server 2012. If you're also getting the error below in the event log on the machine where the CSS bridge is trying to start I think you've got the issue I've been having a look at:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-05T16:13:06.000000000Z" />
<EventRecordID>3192</EventRecordID>
<Channel>Application</Channel>
<Computer>server</Computer>
<Security />
</System>
- <EventData>
<Data>Application: drm-netjnibridge-host.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException Stack: at <Module>.CHfJVMThreadHelper.{ctor}(CHfJVMThreadHelper*) at <Module>.CAuthentication.{ctor}(CAuthentication*, Char*, Char*, Char*, Int16) at Oracle.Drm.NetJNIBridge.CASSecurity.Initialize(System.String, System.String, System.String, System.String, System.String, System.String, Boolean, System.String, System.String, System.String) at Oracle.Drm.NetJNIBridge.Host.Program.Main(System.String[])</Data>
</EventData>
</Event>
In order to get the CSS bridge running on another Server 2008 box (which works as a temporary measure for me) you would need to:
1. Install and configure foundation services on a separate Server 2008 machine
2. Install the DRM CSS Bridge on the Server 2008 machine (but don't configure DRM configuration console).
3. Configure CSS tab of DRM configuration console on Server 2012 box to point to the Server 2008 box (Configuration > Host Machines > CSS > General > CSS Bridge Host).
4. Ensure that DRM service is started on Server 2008 box then start the DRM service on Server 2012 box
5. Hopefully you'll see the drm-netjnibridge-host.exe process start on the Server 2008 box if you check the task manager and you'll be able to use CSS users
I've tried every other possible permutation I could think of to get the drm-netjnibridge-host.exe process started on Server 2012 but without success. Hope this helps.
Regards
Craig

Apple DRM video error iOS 8

I upgraded my iPad to iOS 8.01. I am no longer able to view apple store purchased video via the Seagate Media application. https://itunes.apple.com/au/app/seagate-media/id431912202?mt=8
Previously when I tapped on a store bought video it would switch to Safari and I could proceed to watch the video. Under iOS 8 I now get a Mobile Safari DRM error and a suggestion that I authorize the iPad. I can confirm that I can view apple video through the standard videos application and that the iPad is authorized.
I have attempted to report the issue to Seagate however I note that on their app store details page of the Seagate Media application they have the following entry:
What's New in Version 2.7.2.2 Posted sep 30, 2014
Due to issues in iOS 8, iTunes purchased videos cannot be played. We have reported this issue to Apple. Please help us by contacting Apple to raise the priority.
I am therefore, according to Seagate, at the mercy of Apple for this issue to be resolved. Is it possible for this issue to be addressed soon? I can only assume that other 3rd party providers have encountered similar issues.
thanks,

Ok I guess I should have realised that Apple doesn't moderate these forums.
As far as Seagate is concerned they are clearly indicating that they believe that Apple has made a change to iOS which is not solvable within their application. The Seagate app exists because it links to their Wireless Plus Hard drive, this allows streaming of videos from the HDD to the iOS device and as indicated previously where it is an itunes video the seagate app would switch to Safari to play the file. Has anyone experienced similar issues with like applications? eg Corsair Voyager Air?

DRM-21003 error for database connection

Hi,
I installed DRM 11.1.2 for win32 on my laptop and when I tried to set up database connection (to 11g XE), I am getting error message:
Connection Failed: DRM-21003: The Oracle.DataAccess client is not the expected version.
I installed Oracle XE 11.2.0.2 on my laptop. I also tried to connect to 10g server(10.2.0.4), but still has the same error.
Thanks.
-Rong

Hi,
Apparently,this is a bug in version 11.2.1.0.I had the same issue.I believe this is an bug identified internally.BUG # 9911822.I uninstalled 11.2.1.0 and installed 11.2.1.102 version of the DRM software and this error no longer appears.
-Sireesha.

ADOBE DRM LOG Error ????

Hello
I have a Question. In my ADOBE DRM Log when im opening a Software the following Error appears.
2010-02-26 11:21:32 Adobe ARM 1.1.5.0 logging started.
2010-02-26 11:21:32 Command Line:
2010-02-26 11:21:32 GetFileVersion(): C:\Programme\Adobe\Reader 9.0\Reader\AcroRd32.exe
2010-02-26 11:21:33     File version: 9.3
2010-02-26 11:21:33    Build number: 0
2010-02-26 11:21:33    Revision number: 148
2010-02-26 11:21:33 ProductCode: {AC76BA86-7AD7-1031-7B44-A93000000001}
2010-02-26 11:21:33 ProductName: Adobe Reader 9.3 - Deutsch
2010-02-26 11:21:33 ProductVersion: 9.3.0
2010-02-26 11:21:33 ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
2010-02-26 11:21:33 ProductInstallDir: C:\Programme\Adobe\Reader 9.0\
2010-02-26 11:21:33 Using default ARM preference AUTO_DOWNLOAD.
2010-02-26 11:21:33 Failed to read UAC setting, defaulting to Enabled.
2010-02-26 11:21:35 Failed to read UAC setting, defaulting to Enabled.
2010-02-26 11:21:35 RevertToAUM property found set in manifest.
2010-02-26 11:21:35    Error Code: 0x3EA 2010-02-26 11:21:35 Init Manifest Data failed
2010-02-26 11:21:35    Error Code: 0x515 2010-02-26 11:21:35 InitUpdateData failed.
2010-02-26 11:21:35 ** Setting Error Condition:
2010-02-26 11:21:35    Error Code: 0x458 2010-02-26 11:21:35 ARM returns ERROR_RESOURCE_DISABLED
2010-02-26 11:21:35 Adobe ARM 1.1.5.0 logging finished.
What means that and how can i fix it?
Thanks for your response
Greetings

Hi - have you made any progress? I have a very similar problem. When I uninstall Reader 9.3 I do not get the error and when I reinstall the error returns. My log is below. I'm running on xp and my problem occurs each time I restart the computer. I thought UAC (user account control) was a Vista function? So, I'm puzzled to see it in an xp log...
Adobe ARM 1.1.5.0 logging started.
[2010-03-13 20:58:27] Command Line:
[2010-03-13 20:58:27] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
[2010-03-13 20:58:27]    File version: 9.3
[2010-03-13 20:58:27]    Build number: 0
[2010-03-13 20:58:27]    Revision number: 148
[2010-03-13 20:58:27] ProductCode: {AC76BA86-7AD7-1033-7B44-A93000000001}
[2010-03-13 20:58:27] ProductName: Adobe Reader 9.3
[2010-03-13 20:58:27] ProductVersion: 9.3.0
[2010-03-13 20:58:27] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
[2010-03-13 20:58:27] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\
[2010-03-13 20:58:27] Using default ARM preference AUTO_DOWNLOAD.
[2010-03-13 20:58:28] Failed to read UAC setting, defaulting to Enabled.
[2010-03-13 20:58:47] Failed to read UAC setting, defaulting to Enabled.
[2010-03-13 20:58:48] RevertToAUM property found set in manifest.
[2010-03-13 20:58:48]    Error Code: 0x3EA
[2010-03-13 20:58:48] Init Manifest Data failed
[2010-03-13 20:58:48]    Error Code: 0x515
[2010-03-13 20:58:48] InitUpdateData failed.
[2010-03-13 20:58:48] ** Setting Error Condition:
[2010-03-13 20:58:48]    Error Code: 0x458
[2010-03-13 20:58:48] ARM returns ERROR_RESOURCE_DISABLED
[2010-03-13 20:58:48] Adobe ARM 1.1.5.0 logging finished.

DRM login error

when we are log into DRM web client, we are getting a error "The server returned an error EPMCSS-00502"
Can any one help on this?

DOH, just realised that I replied to KKT rather than you 940091 Does the below seem to match your case?
Are these new users that you've just added to shared services by any chance then set up as DRM users? I have seen CSS errors in the past from users that have just been added when there hasn't been time for DRM to synchronize with shared services.
If new users have been added to shared services that you want to use immediately after adding them as CSS users in DRM then it's often best to restart the DRM service to ensure that everything is in sync.

Another DRM Activator (error) question...

Hello gang,
I've got a user on a brand new machine this morning after the old one died abruptly.
We were able to obtain her ONE Adobe D/E document and just a handful of others docs from her old machine (not accessible any longer). But she only had this one Adobe Digital Editions file....... and now she cannot open it.....
We've installed Adobe D/E's latest (as of 2 hours ago) and are having one helluva time opening HER document citing the following error below....
The Meat Buyers Guide.PDF
Adobe DRM Error
System: 7
State: 4
Class: 15
Code: 57
Message: Error on request or response from server.
Please check your network connection and try again.
Scroll below or view error.log for more details.
Your Adobe software could not be activated.
The Adobe DRM Activator is temporarily unavailable. Please try again later.
--- end ---
First it mentions not being available. But I can successfully launch http://adeactivate.adobe.com/ I grabbed from an Adobe KB, plus Library > Authorize Computer says she's OK (can't think of msg exactly, but it wasn't an error).
Suggestions???
BWB

Unfortunately that file is no longer recoverable. That error code indicates that the file was encrypted using an ACS3 server. Until Dec 15th 2009, it was possible to migrate ACS3 protected content using Adobe Digital Editions (1.5 or above - basically the past year and half), however on Dec 15th the Activation server for the ACS3 server was taken offline. (see http://www.adobe.com/products/contentserver/migrate.html for details )
While this does not affect the ability to read content on a currently working machine, if that machine dies (as is the case for this user) you will no longer be able to read the content.
If the user thinks that they did migrate the file (by opening it up in ADE post 1.5) then make sure you are getting the correct copy of the file from the 'My Digital Editions' (it'll differ from the original by having the information needed to open it up in ADE now, added at the bottom of the file ).

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