Droid incredible 2 phone calls can't be answered

If my Android Incredible 2 is in the sleep mode and the screen has gone dark when a call comes in the slide answer feature does not work.  It is a brand new phone so I have not uploaded apps (some internet posts claimed too many apps wrecked the answer function).  I know slide down is answer and slide up is ignore but neither works.  Please advise.
Thanks. 

Hello Ann154,
This is highly unusual for this device since it's new to the market. Have you tried a factory reset on the device? If that doesn't resolve the issue, we may have to look into additional options. Please respond to this post if you decide to do so.

Similar Messages

  • TS1286 cannot hear voices en phone call can only use headset

    cannot hear voices en phone call can only use headset

    try to switch to loudspeaker mode. If both loudspeaker and normal mode doesn't work, then ur speaker would be damaged. Visit your nearest apple service center.

  • Can´t make phone calls, can´t recieve calls, can´t send msg, it´s stuck... I have to turn off iPhone to cancle phone call...

    can´t make phone calls, can´t recieve calls, can´t send msg, it´s stuck... I have to turn off iPhone to cancle phone call... on the other side it´s ringing but on my side it´s just stuck and nothing happening

    You can try a hard reset by holding down the home button and the lock button at the same time until the apple appears. If that doesn't work I think you should definitely go into an apple store.

  • Droid Incredible - Terrible Phone

    I'm really sad to say that the Droid Incredible has turned out to be a terrible phone.  I loved it for almost 18 months, then I started having "problems".  The problems I have been having started with the Google Navigation several months ago - this was my favorite feature of the phone.  The phone shut down in the middle of navigation when I was a few turns from my destination.  From there it has gotten steadily worse.  I took it to the Verizon store a the beginning of December when it went into a reboot loop - i.e. it shut down, then rebooted to the "eye" screen, then shut down again and went on an endless loop.  The nice people at the store did a factory reset for me.  At the time I did not know this was a common problem with Droid Incredible.  Now I know and have lost count of the number of factory resets I have done on the phone since early December - probably 8-10.  I just did another one today.  My phone has been usable for about 15 of the last 24 hours, but now my texting feature doesn't work at all.  That is a new development in the failures of this phone.  I have not used navigation in about 2 months because it reliably shuts my phone down.  Yesterday the simple Google directions feature made my phone shut down, again just a few turns from my destination.  Since early December I have probably had to reboot/restart my phone 30 or so times due to reboot loop.  When this does not work, I do some kind of cache partition clearing, and when that does not work is when I have to do factory reset.  I have searched these forums and see that the only recommendations Verizon has are to buy a new phone, buy a refurbished phone or next time buy insurance.  This is the first time in about 10 years I have been truly disappointed by Verizon.  The worst is when my phone is in a loop and nothing helps, I try to go online for support, but I can't get email support for that problem, they say I must call.  I CAN NOT CALL FROM A BROKEN PHONE.  I am planning on upgrading to the iPhone, but my full upgrade is not due until late April.  I am trying to trudge through with this terrible phone until then, but it is becoming nearly impossible.  It is simply unacceptable for a device that is supposed to be a contender to the highest rated smart phones to behave this way with no support and that the device does not last even a full 2 years.  I do realize that this is mostly an HTC issue, not a Verizon issue, but that doesn't make me any less frustrated.  It is also suspcious that there are no other posts on these issues here.  I guess that would be bad for business.  I am not a complainer, very seldom do I complain, but these major problems seem like they are being ignored or swept under the rug.

    I agree with you100%. I got this phone from my grandmother because she recently upgraded to the bionic. when i got the phone the sd card was fine. it showed pictures well, i could unmount the card and everything was ok. well i put my sd card in, pictures came up fine. well, i had to do an update and the card wouldn't read anymore. so i called ts and they troubleshot the phone. factory reset idk how many times. they sent another one. same thing. seems like after the update it wouldn't work. i have went thru three of those phones and i have this phone. oh did i mention that the sd card that came out of the phone and the one i was using worked in any other droid, multi-media phone, computer, whatever I put it in.                                                                                               

  • Droid Incredible 2 - phone will not open, people will not open, etc.

    Last week my Droid Incredible 2 started acting funny. First I can no longer open the phone tab to make a call. I also can not see my contacts through the people icon. When i get a message I also no longer see the photos and names, only the phone number. Everything else on the phone is working. I also receive an error which says "Google services framework (process com. google. process. gapps) Stopped unexpectedly". I have powered the phone off and let it sit then powered back on a few times this has not fixed the problem. I have the most current update. It seems like a software issue, but not sure how to fix it. Any help would be great! Thanks

    Have you tried pulling the battery, letting the phone sit for half a minute, re-inserting the battery and restarting the phone?  A battery pull does a soft reset and often solves problems like this.

  • Droid incredible 2: phone says that i need to insert an sd card

    Ever since I got my replacement phone whenever I open up my camera or photos my phone will say that I need to insert an SD card. Problem is that I already put in my SD card so I've no idea why it's asking for it. Anyone know what's up with my phone?

    hudtownman wrote:
    I have gotten this to.
    My theory is that is has something to do with the fact the my SD card came from a Fascinate and now I am using it in a Droid Incredible 2 and there may be some compatiability issues.
    When I get that message, I do one of two things....restart the phone or pull the SD card and re-insert. One of them usually works and I have no issues after that.
    My fear is that the correct solution is to reformat the SD card which would wipe it clean and I do not want to do that. 
    Yes, it's certainly possible that the card should be reformatted.   But can you read it in a computer?   If so, I would just copy all the contents off, reformat in the DINC2, then put the card in the computer and copy the contents back.

  • C7280 caller id log prints afer every phone call can't turn it off in setup?

    I had to reset my fax options yesterday.  Now after every  incoming phone call a caller id page prints out.  Very annoying and wasting paper and ink.  Tried to turn it off in setup but it won't allow me to.  Everytime I select last transaction log or caller id report it just prints so I tried selecting help for each.  Gives me a message that no help is available for either caller id report and/or last transaction log. 
    It used to print a page when there were like 30 numbers,  now prints everytime I receive an incoming call.
    Please help.
    Thank you

    I can't actually find a setting that would control that. The firmware might have a glitch in it that's causing this. A hard reset should clear out the glitch. If it doesn't, a partial reset definitely will. The partial reset will clear all user settings and return the printer to a factory state, so it's up to you if you want to do it. I think it would help though. Let me know what happens.
    To do a hard reset:
    1. Make sure the printer is on.
    2. Pull the power cord from the printer.
    3. Pull the power cord from the wall.
    4. Wait 30 seconds.
    5. Plug the printer in and turn it on.
    To do a partial reset:
    1. Make sure the printer is on.
    2. Pull the power cord from the printer.
    3. Pull the power cord from the wall.
    4. Wait 30 seconds.
    5. Plug the power cord into the wall, but do not plug in the printer.
    6. Hold down the 3 and # buttons.
    7. While holding the buttons, plug in the printer.
    8. When the lights come on, let go of the buttons.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • My iPhone 3G has suddenly lost vibration and sound/ringtones(also does not change aspect when tilted). An incoming phone call can be answered but no sound is heard from the speakers9even though the caller can hear what I am saying). Any ideas?

    My 3G iPhone has suddenly lost all sound and vibration, it has also lost the "tilt" capability on-screen. An incoming call is registered without a sound, however, the caller can hear everything being said by me(whilst I hear nothing at all from his/her call).
    Any suggestions??

    *Update*
    I thought I had found the offending 'app' namely "Songpop."
    I regularly use "Songpop" on my phone late at night via my wifi connection.
    All enteries on my phonebill are at midnight (even though I have a data allowance it was excluded from allowance). I switched 3G off on Friday, played "Songpop" at midnight and at the exact time I got a "Server Error" message.
    I posted a message on the "Songpop" support forum.At first they said this was a problem relating to my ISP.
    I have spoken to my ISP and asked if there are connection drops at the time I have been billed (ie to establish if my wifi dropped and 3G kicked in without my knowledge) and have been advised that there aren't any connection drops at that time.
    "Songpop" have now responded that "This is an issue to take up with Apple Support"  see: http://support.songpop.fm/songpop/topics/playing_songpop_on_phone_via_wifi_but_i ncurring_download_data_charges_for_3g_useage?utm_content=topic_link&utm_medium=e mail&utm_source=reply_notification
    Hopefully someone at Apple can respond ....

  • Can't hear phone calls, can't open messaging app.  I've tried everything.

    Okay, so every time I receive a phone call, I can't hear them very loudly and my volume is at it's highest.  When I make a call, it doesn't even ring.  Last, but not least, when I try to open my messaging app, my phone freezes and then the app closes.  I've tried rebooting, restoring, turning off and on, and closing apps.  My phone is broken in the least, it merely has a single scratch, but I've almost had it for two years.  Help please?

    I just started having this same exact problem. I just replaced the screen on my phone too but it had still been working for a few days and then now this. Im thinking water might have gotten into it because the new screen did not come with the metal screen that goes inside the speaker hole if u know what im talking about. But also im thinking a wire might have come loose i side

  • Droid Razr HD Phone Call Problem

    I've had a Razr HD for about a month, and tonight I began having trouble making and receiving phone calls. At first, I could only hear the other person if the phone was on speaker, but now I can't hear them at all. I've restarted the phone a couple of times, but it hasn't helped.

        Hey there Cpenrod84,
    The Razr HD is a great phone and I want you to have a wonderful experience with it so lets get you back up and running.
    It seems as if the calls go through ok, its just when you get the calls no one can hear anybody. If you turn on the speakerphone can you hear then,http://vz.to/1bkbByG?
    I would recommend a hard reset,http://vz.to/PNXkCC, and when the phone comes back on please test the speaker.
    Keep us updated with results.
    NicholasB_VZW
    Follow us on Twitter @VZWSupport.

  • Very Low Volume on Phone Calls - Can barely hear the other person

    Just picked up my iPhone 4 at the Apple Store. Tried to make a phone call the the call volume is so low I can barely hear the other person calling.
    The speaker volume is not much better. The other person can hear me fine and says the sound is great.
    The volume dots are all the way up.
    The settings sound voulme under ringer is all the way up.
    ipod volume lock is not activated.
    Any other settings to check out?

    OK now I don't feel like I'm the only one. I've also done a hard reset and still suffer from the same issue.
    Since it seems to be the popular question, no the plastic is no longer on my phone.
    To call the volume I'm hearing a whisper would be a overstatement. This is a much bigger issue than the antenna. The phone is basically unusable without headphones. Unfortunately I'm not very close to a Apple store to exchange.

  • Incredible 2 Phone Call Answering

    I have the Incredible 2; when I get a all I do not get the "answer - decline" option to show up on my phone - it just shows who is calling. 
    How do I get the phone settings back to show the answer/decline option; or how do I answer a call without that option?
    Thanks!

    nope i havent downloaded any app like that. here is the software information:
    ANDROID VERSION
    2.3.4
    HTC SENSE VERSION
    2.1
    SOFTWARE NUMBER
    4.08.605.3
    MORE
    baseband, kernal version, etc
    PRI VERSION
    1.92_002
    PRL VERSION
    52522
    ERI VERSION
    5

  • HT4515 I have a 3GS and would like to know how to automatically send a call to voicemail on my other phone I can just reject answer and it would go to voicemail how do I do it on this phone

    I have a 3GS and would like to know how to auomatically send a call to voicemail when it starts ringing in my old phone I could put them on the reject list but cannot located that here is it possible?  If so how?

    Press the on/off button once to silence the call and twice to reject it and send to voicemail.

  • When making a phone call, can't hear the ringing sound

    On my iPhone 5s, when I'm calling someone, I don't hear the usual ringing sound until the person picks up. I'm not talking about the touch tones when dialing a number, nor am I referring to the ring tone when I have an incoming call. Simply the every-two-seconds ringing indicator once you've dialed a number, before the person picks up. Once someone picks up, the call quality is fine.
    This started happening randomly this afternoon. I've had the phone for about a month; currently on iOS 7.1.1.

    Picture is just for instructional purposes...

  • When I plug my Droid Incredible 2 into a car charger the phone is now permanently in"Car Mode" and won't get out. I heard that Droid will fix this, but it hasn't happened.  Does anyone know how to fix i

    I have a Droid Incredible 2 phone.  I bought  car charger and ever since I have used it, the phone thinks it is in "car mode" even when the phone is in my home, my purse,...I sets to speaker and I can not hear the phone ring.  It freezes on "car mode".  I heard that Droid is supposed to be fixing the problem, but nothing has happened yet.  Is anyone else having this problem, and does anyone at Verizon know when/if this will be fixed.  If not, I expect a new phone from Verizon.

    there are two ways, usually if u restart the phone it will reset, but the other is going to your system and shut it off manually...

Maybe you are looking for

  • My iPad mini home button doesn't work all the time

    When I click the home button on my ipad, it doesn't do anything. If I try a few more times then it will work once or twice. But not all the time.

  • Oracle Application Release 11 having error

    Hi all, I'm having problem with our Oracle Application Release 11. When I create a new Responsibility in General Ledger, I follow the exact step to create responsibility. But when I use the responsibility to open a Form in AP>Setup>Payment>Format , i

  • HR Tables -Abap dictionary-

    Hi all , I seek the names of existing tables in the standard SAP :   1) The SAP modules (MM, FI, CRM ....).   2) Codes of SAP training.   3) The existing languages (French, English ...) or is it for me to create them? Best regards

  • File Uploads not working

    It looks as though the upload is happening--you can see the icon in the bottom right doing it's thing--but after the upload is complete, the files never appear in the My Files area.

  • Application server suddenly stops (JBoss)

    I'm running JBoss and stateful session beans. In my application I have to do about 4000 calculations. After about 10-11 minutes (a few more than 400 calculations) the application Server (JBoss2.4.3-Tomcat3.2.3) suddenly stops and this messages appear