Duplicate Payment - Subscription Renewed - Need Re...

Question

I am having an issue with Skype and I have written to this community detailing them what happened. My problem was that on the 10th May 2014 I purchased a one month subscription from Skype.com.GBR with a reference number ****************5 and paid with my credit card for £9.19. Unfortunately my account was also debited with £11.50 for a purchase made at Skype Communication Luxembourg Lux with the same reference number and on the same date. Please I am using this medium to ask Skype to reimburse my money back into my credit card. I was only committed to my subscription which I had paid for and any other billing without my authorization should be treated as a crime. Please I need this money back without any delay.
[Banking record redacted for privacy.]

Answer 1

Hi, Hayesmann, and welcome to the Community,
It is I who redacted the copy-and-paste of your banking record in order to maintain your privacy. 
As is noted in the blue box which appears above where we type our posts on this message board,
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
In other words, clicking on the request a refund blue type will take you to the instruction on how to contact Skype Customer Service to do just that - request a refund.   Our Community Guidelines remind us that the Community is not a branch of Skype Customer Service, so no account-related matters posted to a public website will be attended to by Skype Customer Service.
This FAQ article explains that Skype subscriptions automatically renew by default; we need to cancel the subscription ahead of its renewal date if we do not wish the subscription to continue.  The subscription will continue to be active until the end of its term.  This FAQ article explains these details:
https://support.skype.com/en/faq/FA10414/how-do-subscriptions-work
You should be able to sign on to your account details and cancel the subscription which you no longer need.  You can also contact Skype Customer Service directly; the agents can cancel the subscription and issue the refund according to Skype's refund policy.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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