Elements 12 Installation/Run Problem

Question

The problem started when my Elements 10 would not open having been running sucessfully for months on my Windows 8 PC. It returned an error message which I think said there were files missing and I should reinstall. I tried reinstalling many times without success. After investigation I have used the creative cloud cleaning tool and created a new user account all without success. I decided despite having genuine Elements 10 discs I would download version 12 and do a clean install. I deleted all Adobe applications, ran AVG tune up 2013, ran creative cloud cleaning tool answering ALL to selections, rebooted the PC, ran AVG tune up again, and then Installed Elements 12. All appeared to be well. the cleaner log completed successfully and the Elements12 Organiser log and PS12 Setup and Install logs all say completed successfully. When I ran Elements 12 the first time the license agreement was displayed and then the welcome screen. Selecting either Organiser of Editior attempts to load, the bar appears for about 10 seconds but neither the Organiser or editor launch. I have copies of the logs and scren captures of the various stages if that would help. Unfortunately as you will be aware, I can't contact product support as I don't have a licensed copy of the current version and I can't purchase the current version because it won't install/run. Any help would be much appreciated.
Update:-
Creating a shortcut to the Edit .exe file works. I have added it to the desk top and it opens the editor and all seems to work. I discovered this as a result of opening a photo file with right click, open as, and then working through the structure to the Edit .exe file. I have done the same with Organiser which also works to some extent but displays errors - "required components were not completely installed. Please reinstall application" clicking OK partially opens the organiser with another error message - "online services could not be initialised. Please reinstall. Click OK to continue without online services" OK opens the organiser.
With this partial success I tried again to reinstall Elements 10 but again without success and error messages.
If this was the first time all this had happend I would reinstall but I have already tried Elements 10 many times and Elements 12 twice so I don't think there is much point trying again without making some other changes. Help still required please.
Message was edited by: Robert24

Answer 1

Hi Anushree,
Thanks for trying to help.
I did uninstall PSE10 and all other Adobe applications before using the cleanup tool.
As you suggested I have again uninstalled PSE12 and other Adobe applications. However on checking the Program Files (x86)\Adobe folder I found an Elements 10 Organiser folder and PE10 folder containing a third party plug in so I deinstalled that and deleted the folders. I then ran the cleaner tool which completed successfully but included a warniong "DB does not exist at ......\caps\Media_db.db. I rebotted the PC and then ran AVG tuneup maintenance and fixed 305 registry problems. I installed PSE10 from disc which finnished successfully with a re boot message. After rebooting I clicked on the PSE10 icon which returned an errorI located PSE Editor.exe and clicked to get a config error OK returned another message although the install log indicated a successful install. I ran AVG again and it indicated a host of registry problems I then repeated the uninstall cleaning rebooting process and installed PSE12 trial from a saved download. It indicated a successful install but clicking on the icon did nothing. I ran AVG again and it returned 7 registry errors I navigated to the PSE12.exe file clicked and the editor opened. I then navigated to the Organiser .exe file and received OK returned OK opened the Organiser but without the online services.
I have copies of all the logs if they would help.
Although I can work with this imperfect installation of PS12 I really would like to be able to use PS10 that I already own.
Thanks in advance
Robert