F-28 customer invoices were not cleared

Hello ,
i would need to find out what could happened when i was clearing the customer invoices in transaction F-28.
The entered invoices were not cleared after i pressed the "post".They appeared as open item on customer account so we had to clear them manually in transaction F-32.
It makes no sense... Can someone pls explain what happened?
Many thanks
Erika

No, it is possible,if when you reverse the cleared document via FBRA, there are two ways to do that so, one way is to reset only, another way is to reverse and reset, once you select latter way, then another reversed document will be generated to offset the existing one, then you will be able to use fb03 to show that new generated finance document, then click header icon, then you will know who did it, hope it helps.

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IN CJ88
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F-28 customer invoices were not cleared

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