Freezing up. Not responsive

Sometimes when I am on another screen in my phone,an the phone rings, the phone freezes and I have no way to answer it. Or some times the phone will ring and the slide to answer button won't activate when I touch it. Has this happened to anyone else?

Hello tiffany1986,
I can understand having multiple devices with the same issue being frustrating. Have you received and tested the new software version 1.70.605.0 for the Thunderbolt? If you have received the update and are still experiencing this I would try the factory reset after the update to refresh. The update was designed to assist with most of the actions you described. Please let me know the results and answers to the information above and we can move forward from there. Thank you.

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Lync freeze (not response) when press ` ( change language key)

ref
https://social.technet.microsoft.com/Forums/office/en-US/68ac31b0-0228-416c-a524-b3f356d0f010/lync-2013-client-hang-and-not-response-while-user-try-to-switch-input-language-by-grave-accent-key?forum=lyncprofile
I just download and fresh install from portal.office.com
the system is clean fresh and update to the most recently patch
After this issue , I try to
1. repair Office 2013 and Lync 2013 : the result > still freeze
2. Uninstall office 2013 and lync 2013 -> Reboot -> install office/ Lync : the result > still freeze
3. change the language key from ' to shif+alt : the result > Not freeze
4. Chage the language key back to ' : the result > Freeze

Hi Pinkybear,
This is a known issue, to work around this issue, you must select one of the other keyboard shortcuts from Control Panel.
The related KB for your reference.
Lync 2013 stops responding when you change input language between English and Thai by using grave accent
http://support.microsoft.com/kb/2987778
Best regards,
Eric

Trackpad not responsive when MB connected to an external device

After I installed Maverick on my MP retina, every time I connected my smartphone the screen freezes and the trackpad is not responsive anymore. Never happened before. What shall I do? Reinstall Lion? Thanks.

The higher resolution is pushing you to the next higher rendering resolution. If you are in Develop and set zoom position to 1:4 or 1:8 it should speed back up (each level is 4 times as fast as tge previous).

TS1702 iPad is not responding. It ONLY shows an iTunes icon and a USB cable in the middle of an all black screen. Have tried to reset it (not responsive), link to iTunes (not recognized), etc.

iPad is not responding. It ONLY shows an iTunes icon and a USB cable in the middle of an all black screen. I have tried to reset it manually and via iTunes (not responsive), linked it to iTunes (not recognized), etc. Nothing works. This happened after an iTunes updated, after I was asked to "restore" my iPad to factory settings.

Thanks, King_Penguin. Yes, I tryied putting the iPad into recovery mode. It freezes in the black screen with the iTunes and USB cable. When I followed the instructions and then started iTunes, I received the following message: "A required iTunes component is not installed. Please repair or reinstall iTunes (-424040)".
I have unistalled iTunes three times already and donloaded and installed three new versions. No luck.
Thanks a billion once again!

Itunes 10 update on windows 7 makes it freeze and not respond

Ever since I updated my itunes to the newest version my itunes will freeze and not respond everytime I open it.
I use windows 7 and have not add-ons
any help

Many thanks.
That's consistent with an application (other than QuickTime itself) having dropped old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?

I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?

Hi Jeffny01,
If your iPhone is not responding, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Regards,
- Brenden

Windows 8.1 Flash CC 2014 Not responsive for about 30 seconds every 10 mins or so... Trying 30 day trial.

I am trialing CC 2014 to open some files from an animator. It locks up all the time for between 10 to 60 seconds. It picks up fine once it wakes back up, but it happens very regularly and doesn't seem to relate to any particular activity.
During this time it is marked in the task manager as (Not responsive) It doesn't seem to be taking up a huge amount of CPU or disk read/write during this. It happens whether I have the network connected or not.
It's the only thing on my laptop that does this. I have CS4 installed and it doesn't have this issue.
My laptop has 16GB ram, quad core i7 and good size solid state with over 100GB free space that can do 550MBps.
Is anyone else having these issues? It's unusable, but it's giving me plenty of tea breaks so I suppose that's something.
I know someone who seems to have similar issues on Flash CS6.
Thanks,
Mike

Wooah, yeah I think that's done it. Also seems to have fixed it for my friend using CS6. Thanks for the help. I guess I was right with my every 10 minutes estimate then, it was exactly 10 minutes
Surprised it locks it up so bad though. Maybe there should be a warning message if it regularly takes longer than a few seconds telling you what it was and how to disable it.
Thanks,
Mike.

Macbook pro 2011 mouse / keyboard not response in heavy load

When I am playing games in the 2011 Macbook pro. Mouse clicks / keyboard sometimes not response or delay, this occur when the machine under heavy load.
This won't happened in my old BLACK core duo Macbook.
Does everyone notice this?

If your machine is less than a month old, you should use your warranty and call AppleCare (you have 90 days of phone support) or take your machine back to the Apple Store (make an appointment with the Genius Bar first) and let them deal with the issue.
If yours is the 13" model, there is a thread on here (somewhere) about trackpad and keyboard failures when also using Bluetooth, I think (don't quote me on that - I don't have the affected machines so I don't follow the thread too closely).
But I do believe that Apple is aware of the issue and had 'fixed' it in either a patch preceding 10.9.4 or in 10.9.4 itself.
Give them a call...
Clinton

HT201412 Touch screen input not responsive.

Touch screen input not responsive. Cannot slide to power off. Appear message "iCloud Backup: This ipad hasn't been backed up in 2 week. Backups happen when this ipad is plugged in, locked, and connected to wi-fi" Touch OK but nothing change. Does follow instruction but nothing works

Thank you for your help.
I did all of trouble shooting procedures but it did not work.
I called Apple Care and explained what kind of problem i had and they booked me up with Genius Bar @ Apple Retail Store.
I went to them last Saturday and they replace my troubled iPhone with the new.
they said it is very rare problem reported so far and i could be the first few ones.
it was no hassle and they all were very kindly listened to me.
anyway, problem solved with replacement and i was lucky to have back up for iPhone.
Anyone has same problem, call 800-MY-IPHONE and book yourself to nearest Genius Bar to get your iPhone served or replaced.
thanks

Safari freezes and not respond, Chrome works great why?

I just upgraded to Yosemite, and Safari keeps freezing and not responding I have tried everything from removing aches, remove web history but keep freezing. On the other hand, Chrome works fantastic so needs to be something only related with Safari. Apple says Safari goes 6x faster than other web browser, well in my hands in can prepare my lunch and finish it before it opens one page, so 6x faster maybe in Cupertino because not in my laptop. Any suggestions of how to fix the Safari????

Hi ...
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
No open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that didn't help, try troubleshooting extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.
If it's not an extensions issue, try troubleshooting third party plug-ins.
Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.
If that made a difference, instructions for troubleshooting plugins here.

.. If the app is – in or out of background - (if in background NOT the first app) and the device locked – when you get a push message and DO NOT response straight away. Later unlock, click the app icon (which will have a badge on it) and it fails.

.. If the app is – in or out of background - (if in background NOT the first app) and the device locked – when you get a push message and DO NOT response straight away. let it fade off then, Later unlock, click the app icon (which will have a badge on it) and it fails to pop up my internal alert box and my notification message is gone(cannot get access to it in code).. other times it works . Including if you tap the messaeg from app centre. (this is all on a iPod 5.1.1).
Here is someone else with same problem http://stackoverflow.com/questions/7080266/receive-remote-notification-when-ios- device-is-locked-and-im-not-responding-imm

Tell Apple
Apple - iTunes - Feedback

End Call not responsive

When I start to make a call, pressing the END Call is not responsive and the recipient receive a missed call. It takes 3 seconds to respond.

Hi and Welcome to the Community!
Can you clarify please...why would you be using the "End Call" when you "start to make a call"?
In any event...anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Also please check your BB10 OS level:
Article ID: KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone
If you are on anything prior to 10.2.1.3247, then it is strongly advised that you update to that level ASAP. Sachesi is a very good method to do so:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I used firefox 3.6.14 on windows 7 x64 (firxfox x32). I found a problem when I develop my website and alert data or value via javascript , firefox hang (not response) every time. What's happend? How to solve is problem?

I used firefox 3.6.14 on windows 7 x64 (firxfox x32). I found a problem when I develop my website and alert data or value via javascript , firefox hang (not response) every time. What's happend? How to solve is problem?
Thank you for help
Lohkaeo

Oops - for some reason, this problem now seems to have gone away. May have had something to do with Flash. I'll keep my fingers crossed.

Layer mask not responsive

I have noticed in PSE 12 and 13 when I do layer mask selection or doing refine edge the software is not responsive. It happens in my windows 7 but work very well on OSX ..Please help

Steve,
That will take a real bite out of editing a Layer Mask, as will having the Blendin Mode of the Brush set to something, besides Normal.
Glad that you found it, and happy editing,
Hunt

Whenever i try to download OS X Mavericks, it will download to 995.6MB then will freeze and not download any further.

Whenever i try to download OS X Mavericks, it will download to 995.6MB then will freeze and not download any further. I have tried restarting the download a couple of times and still nothing happens. Restarted computer and still nothing. I don't know what is happening or if it is a problem my side or on the apple side of things. I am running quite a powerful computer so i dont think it is the computer that is having problems either.
Help would be highly greatful. Thanks!

Hi casturrr,
I apologize, I'm a bit unclear on the exact nature of what you are describing. If your whole system is hanging or freezing completely, and it is occuring during the download and not during the install portion, you may find the troublehsooting steps outlined in the following article helpful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Regards,
- Brenden

Mac Pro wont software update and a lot of apps keep freezing/crashing/not responding

Mac Pro wont software update and a lot of apps keep freezing/crashing/not responding Im on OSX Lion and i have a Mac Pro 1.1 please help

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Freezing up. Not responsive

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