GX60 returned from repair, missing features

I received my GX60 3CC-296UK back from repairs today, when I booted it up, I noticed that various elements that were there previously when I initially brought the system are gone or are not properly working and I am unsure how to fix them. The main things missing/causing issue I found are:
All of the touch buttons located by the power button, such as the fan boost button and the keyboard LED button, are not working, I am completely unsure how I can fix this or if I am able to at all.
I am missing some programs that initially came with the system, such as the Dragon Gaming Center
When I check my Graphics cards, they appear in Device Manager as "AMD Radeon 8650G", which I believe was there before as the power saving graphics card, and the other appears as "AMD Radeon(TM) HD8970M" Which I am sure is meant to be my AMD R9 M290X but isn't being listed correctly.
I did download and install the drivers and Utility programs here (http://www.msi.com/support/nb/GX60_Destroyer.html) for my OS, which is currently Windows 8 64 bit, however if I finish the updates and then upgrade to Windows 8.1, will this affect anything I have already done?

Alright, will finish the upgrade to 8.1, see what happens then.
Also the issue before was the system wouldn't boot up at all, I had it RMA'd through MSI themselves, and when it came back, the system had been wiped and I found things missing as said, like Dragon Gaming Center and AMD Catalyst Control Center

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    Thanks your reply, Jeff. I take your point and to be clear, I did enter into my iPhone purchase with my eyes open - I knew from my research and from talking to others that a few things wouldn't work.
    My point in return - in case anybody from Apple is reading this - is that there are a heck of a lot of business people like me who would dearly love to dump their BBs and switch to iPhone, and It seems to me that the necessary missing features would not take that much effort to fix.
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    Or maybe Apple is happy to let third parties fill the gap? e.g. Hyperoffice:
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    SM

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