Have intermittent fault, BT said there was no faul...

Question

Hi.
    I have an intermittent fault on my phone. BT Infinity works OK
I have only one master socket attached. To this is a wireless phone, which has been replaced. When I got the fault I bought a phone which also plugs directly in the socket (not wireless). The fault has appeared on all these phones.
Two BT engineers have been, they could not find the fault, yet it continues. I checked my BT Bill today to discover that I have been charged £130 for the visit when clearly it cannot be my equipment, or I am the most unlucky person in the world and the fault is replicated on 3 phones or a BT Infinity modem.
The fault is that when sometimes we talk, our voice is distorted, but the person we are talking too sounds clear as a bell. The person who is ringing us now knows when it is going to be bad because the ringing sound at their end sounds distorted also. It is not one person but several people.
The BT engineer check the line at all places but not up the pole as it is out of date so they are not allowed up it. The first engineer suggested that their may be a fault at the exchange but this was not followed up by BT.
I cannot understand why my equipment can cause the fault and I have been charged £130 for this?

Answer 1

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.