Help, I cannot connect to iTunes update server.

I cannot connect to iTunes update server to check for updates for iTunes, or update my iOS version on my 2nd gen Ipod Touch.

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

Similar Messages

  • TS1717 I have older version of itunes on Windows Vista, when i check for updates it states it cannot connect to itunes update server even though i am connected to the internet, i have an iphone that has songs in the cloud and i wan to add them to my libra

    I have older version of itunes on Windows Vista, when i check for updates it states it cannot connect to itunes update server even though i am connected to the internet, i have an iphone that has songs in the cloud and i want to add them to my library?

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • Help! Cannot connect to iTunes Store. Only thing shows up is white screen and iTunes Store words appear.

    Help! Cannot connect to iTunes Store. Only thing shows up is white screen and iTunes Store words appear.

    Hi Davin12,
    Here is an article with some troubleshooting ideas for when you are not able to connect to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Take care,
    - Ari

  • TS3694 Mac unable to connect with ITunes Update Server - why?

    Whenever I try to check for updates on iTunes on my Mac, I get this message: iTunes can’t verify the identity of the server “ax.itunes.apple.com”.
    Followed by this: The iTunes update server could not be contacted. Please check your Internet connection, or try again later.
    There is no problem with the internet connection, and all other things seem to load properly.
    It means I am unable to update my iphone either, and am stuck on IOS 4.3.1.
    Any suggestions on how to solve this please?

    Hey hkw7,
    Try out the following steps. Usually step 1 will resolve the issue:
    Update iTunes to the latest version.
    If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
    You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
    If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
    If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best,
    David

  • Please help! Cannot connect to Itunes with Iphone or on laptop!

    I dont know whats going on but I need someones help. I just bought an iphone today and cant log in into app store. It says "Cannot connect to Itunes store" when entering my apple id. I have made an account online. The weird thing is that my girlfriend account logs in just fine. Same thing with the Itunes on out laptop. I can sign in to Itunes with her account just fine, but when i sign in with mine it says "We cannot complete your itunes store request, an unknown error occured (0x800B010F) There was error in the Itunes store please try again later" But how can that be possible if my girlfriends account logs in perfectly fine? I made another account and nothing still the same, Help very frustrating since we just moved from android. I did the time adjustment by switching the year and time and going back to app store, made a new account, reseted iphone, reseted settings, whats going on? Please help

    Start iTunes on your computer and make sure you are logged into your account. Now connect and sync your iPhone and Touch, disconnect and try again.

  • TS1368 Help! Cannot connect to iTunes store

    Please help!
    Every time I try to download an app or music onto my iPad I get cannot connect to iTunes store!
    It has only just started to happen and my iPhone is working fine, any ideas!?
    Thanks

    There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

  • I am trying to update my Iphone 4 but i keep getting a message saying cannot connect to the update server.

    Help me please?
    I am trying to get my iPhone 4 to update to version 5 but each time I connect it to my PC and update, or even restore I keep getting a message saying "cannot connect to update server"
    Any suggestions??

    Hope you already found a solution, if not try this:
    https://discussions.apple.com/thread/3928478

  • Why can't i update my iPod to iOS 5 it says  can't connect to iTunes update server?

    ios 5 is supposed to be released today but i keep getting the message saying cant connect to update server?

    Thinking seems to be 10:00 am Pacific time...should still be able to connect to the 4.3 update, but maybe they have taken that down in anticipation.
    You do need iTunes 10.5 for the iOS 5 update, so have you installed that?

  • Cannot Connect to iPod Update Server

    I have a 30 GB Video iPod, and my computer is running Windows XP Media Center. I can connect to iTunes and download songs, movies, podcasts, ect. But whenever I try to update my iPod's software to the newest version it says that it cant find an internet connection. I am using a D-Link Wireless system, and everything else seems to work fine. I can get on the internet, use Xbox Live, connect my laptop, and even download the newest version of iTunes. But I can never get the iPod update to work at all. Any thoughts/ideas would be greatly appreciated.

    http://docs.info.apple.com/article.html?artnum=304468

  • Cannot connect to Apple update server although the internet is working properly

    Did anyone find a fix? iPhone connects, and on the Mac Air (with OSX 10.7.4) Safari gives me NSPOSIX Error Domain:1. Skype on the same Mac Air seems to be working fine.
    It started just this morning, occasionally at first, and now looks like constantly.
    I've cleaned Safari cache, checked DNS, restarted computer, restarted router. Nada.

    I called Apple tech support and spoke to David, who was very helpful.  Removing Symantec products fixed it for me.
    First thing we did was a 'Safe Boot'. Turned the computer off, and as it restarted, pressed the Shift key. That starts just the core of the Operating System without any add-ons. Safari worked just fine. So the problem was narrowed down to third-party installed applications.
    Things we then tried:
    Removing Computer > Library > Caches directory and <User Home> > Library > Caches directory. (The Library folder is hidden by default. In a new Finder window, I clicked 'Go' and pressed the Options key to see the Library directory.)
    We also cleaned out Safari data.
    Checked to see no unnecessary plug-ins were installed in the Library > Internet Plug-ins directories.
    Checked out the LaunchAgents directory in the Library directories to make sure nothing "funky" was kept there.
    Restarted.
    None of it solved the problem.
    So finally, he asked me to try uninstalling Symantec products. I went into Applications > Symantec Solutions folder and started the Uninstall program. Restarted computer. *Browser back to normal!* Apparently, some Symantec firewall setting may have become corrupted, preventing the browser from going to the internet.
    I have since reinstalled Symantec, and so far things seem fine.

  • IPhone 5 help with "Cannot connect to iTunes store"

    I just started having this problem whilst trying to download or upgrade apps in the Appstore. I've tried the change date/time setting, turn on/off wifi and reset all settings but no joy. What is the problem? What else could I try besides full erase?

    Just performed full restore and still joy...

  • Please Help!!! 'iTunes cannot connect to iphone update software server'

    I cannot 'Restore' iPhone 3G to pass on to my fiance, after she kindly allowed me to get a new iPhone4 because iTunes 'cannot connect to iphone update software server'. I have tried both our laptop and desktop - both connecting to the internet fine - but neither will connect to the iTunes store nor update servers!!
    Not sure what to try next, have tried setting up new user to no avail.
    I have followed the support guidance and I am not connected through proxy.
    Diagnostics reported as follows:
    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    Dell Inc. Dell DV051
    iTunes 9.2.1.5
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.2.0 (214.3)
    iTunes Serial Number 098625257EFAC14A
    Current user is an administrator.
    The current local date and time is 2010-07-25 12:16:28.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    Intel(R) 82915G/GV/910GL Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {F45A9B15-8BE6-4964-8534-71947B51A91B}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.77
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers: 192.168.1.1
    192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-07-25 10:25:45.
    ** Device Connectivity Tests **
    iPodService 9.2.1.5 is currently running.

    Right, I'm going to try something, if this works, then this'll probably fix a lot of iTunes problems.
    1: Make sure your whole iTunes database is backed up.
    2: Uninstall iTunes, then run "Revo Uninstaller", this will remove ALL traces of iTunes from you computer, not your library.
    I've found out that when un-installing or re-installing over a previous version of iTunes will carry over some problems from previous versions, or even create problems. Registry leftovers can be a problem also. Completely removing iTunes using "Revo Uninstaller" then re-installing will have the same effect as installing iTunes from a fresh OS install. Typically iTunes should be problem free when installed totally fresh.
    3: Re-install the correct version of iTunes fresh and try again.

  • Sync failure because itunes cannot connect to the sync server PLEASE HELP!!

    HELP! I cannot get my info back into my iphone.
    During sync I get an error message that says 'sync failure because itunes cannot connect to the sync server''
    I have had this problem today so i restored the iphone and it has synched the ipod portion but will not sync calenders, contacts , email accounts or bookmarks.
    The restore erased all of these and now i cannot replace them.
    Thank you in advance for any help in solving this crisis.

    I had the same problem (not from day one but within the past couple months). Anyway, I wish I had made note of everything that the quick-and wonderful-Apple support did when I finally decided to give them a call today-after getting tired of not being able to update calendars and contacts and not seeing any helpful info here-unfortunately, I continue that legacy (as I can't remember everything I had to do to fix-sorry) Ultimately involves creating a new user I called mine IPHONE...then doing some of this and that-and finally merging info and going to "Terminal" and typing in some code...then deleting some of the old files, Took about twenty-minutes on the phone. Sorry I didn't think ahead for others and write al this down...but just know the Apple people were great. I talked to a gal for about ten minutes very methodically trouble-shooting. When nothing worked she shifted me over to a real nice guy who calmly and politely guided me through all the steps to fix this annoying problem. I hate to say it, but just get on the phone and-if you have the same experience as me-you will get 5 Star treatment and your sync will work like a dream. Every time I have to contact Apple Support (which isn't that often) my experience is nothing but the best. Unbelievable customer service! Methodical, Personable, and truly knowledgeable! There is a fix and it works like a dream. Not that hard but you'll need customer service to walk you through it-as I can't (sorry I can't be of much help...) Good luck!

  • Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    See these previous discussions help.
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

  • My computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?

    my computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?

    Hi there croadstar,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    -Griff W. 

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