HP OfficeJet 8500 A909g and Windows 7 -- GRRRRRRR!!!!

So, in September 2010 I purchased my HP printer and for 2 months (or so) my capability to print wirelessly worked fine with my Dell laptop running Windows 7. All of a sudden one day, my printer was no longer connected. I of course went to hp.com to download the drivers and install them, and it never installed successfully. For 2 weeks I played to download, install, install-failed-try-again game for weeks. Then one day, it worked--for all of 2 days before I started the cycle again. I tried downloading the HP diagnostic utility, the HP Wireless Wizard--everything I could on the HP support site--all to absolutely no avail. This "game" continued off and on for months. In October, I tried uninstalling my HP completely from my laptop and reinstalling it from the CD that came with the printer; didn't work. I removed that and went back to the HP site to download the full version of the software; that didn't work. I spent 2 hours on the phone with an HP rep one day, pretty much doing all that I had done for the past year--again to no avail. I spent another 2 hours on the phone with another HP rep another day, doing the same thing and coincidentally it worked--but only for another 2 days or so. I also have a desktop running Windows XP. So I figured I'd try to install the printer on that--and it worked! So there must be a problem between HP and Windows 7.
I finally decided to connect my printer to my router and connect my print to my laptop via USB. I can print periodically and I can scan via the HP document Manager, but I cannot access HP Solution Center. When I start HP Solution Center, the IP address displayed is COMPLETELY different from the actual IP address of my printer. Then it goes right to a window telling me that my installation wasn't successful. I tried to access the Solution Center's IP address (140.0.18.23) and I always get a "Connection timed out" response.
Has anyone else experienced this? Even more importantly, has anyone found a way to fix this? What the heck is going on???

Did a help desk ever ask you to check specific UDP or TCPIP ports in your firewall to ensure HP communication paths?
They are not usually open in XPSP3 or W7SP1 even after you load the drivers or web mail. In the updates they even state you must connect to update the device using USB even if you have LAN wired share with a static IP.
I have three W7 devices (OEM W7, refurbished W7 with updates from WXP (32 bit) and single license W7 on 64 bit hardware) and each of those have had rejections and failures on trying to load the print drivers and the solution center (version 14.0).

Similar Messages

New OfficeJet 8500 [A909g] crashes router on wireless

Have a new OfficeJet 8500 [A909g]. Whenever I attempt to connect it to the Time Warner provided gateway [SMC modem/router] it causes the gateway to reset, knocking all my devices off the network. I know it is the printer because whenever it has the wireless radio off the network is perfect [it was also not an issue before the printer]. It cannot be a software issue, since I don't even get to the point of installing the software before the network crashes.
Is this a typical issue with these printers? I may try a new router, but I don't know any reason a printer would cause a router to reboot.

Call tech support and get a level 3 or 4. I had a similar problem with my 8500 pro wireless and 2wire 1800hg (ATT DSL router/modem). Printer came Friday from Cost Central, took it out of the box, atually read the instructions, and did the wireless wizard on the printer. Entered my router/modem's 10 number WEP and the thing became possessed. Told me to turn it off then on, then gave me "Improper Shutdown" error. Over and over. Did partial resets, partial full resets. You name it. Was about to throw the thing out the window. So I turned off the radio and hooked up via USB. No issues. But I wanted wireless.
Called HP support and the first few calls were a bit rough (I love how you become connected to a rep and all you hear is typing for five minutes), but finally got a level 3 or 4, and they were sharp. He accessed my computer via HP's Live Help, and re-configured my router. Thank god every pic on my hard drive is G rated! I think they enabled DHCP on the router, then reduced the range of allowable IPs for my network, from 144 to 25. Then I was told to enter the printer's IP (I chose from one of the IPs in the range), and Subnet address. This was done on the printer under Network/Advanced settings. The tech guy was chatting with his supervisor during the process, it was a clinic in how to get a solution. Finally, he installed the drivers and the thing started working wirelessly. Then I installed on my laptop and it's a miracle. I had visions of sending it back to HP and getting a refurb. Unfortunately, I bought online to get a better price, so had to deal with HP for returns.
I told the tech guy that this model just hit the shelves at Best Buy (it's been at Office Depot for almost a month), so folks with older routers will problably have similar issues.

Officejet 8500 A909g unable to print, broken pipe

I have an officejet 8500, A909g connected wirelessly to a Mac desktop computer. Suddenly, my printer has stopped printing, and says: "unable to print, broken pipe." What does this mean? What can I do? There is no paper jam and the cartridges are fine.

Hi @joelile,
Welcome to the HP Forums!
I understand that your HP Officejet 8500a is unable to print red. I am sorry to hear this, but happy to help!
Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al....
If the guide does not resolve your issue, please see this post, Re: black ink not working, by @Bob_Headrick.
Hope this helps you to print in red again, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Can you e print with a officejet 8500 a909 using window OS

Can you eprint on a officejet 8500 a909 using windows 8 os

No,
The Officejet Pro 8500 (A909) does not support the ePrint feature regardless the operating system version. you may find the product capabilities listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&cc=sg&dlc=en&lc=en&product=5070121&tmp...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500 A909g and eprint

Hi.
I have a HP Officejet Pro 8500 A909g
I want to print from my ipad and my samsung galaxy sIII .
I tried to set up the apps, but I can't find my printeres emailadress. I followed the instructions but find nothing.
From the hp-website this printer should be able to work with the apps, but how?
Kind regards Thor

The printer that you have listed will not have an ePrint email address because it does not support ePrint. However you can use the ePrint app that is available when the app asks for email address choose skip. In order to use the app you must make sure your wireless device is connected to the same network as your printer. I am included a link for you to see ePrint supported printers and capabilities for each.
Let me know if this helps.

Officejet 8500 a909g will scan but wont even try to pirnt (wirelessly)

I have an Officejet 8500 Pro a909g, downloaded latest software package from hp for windows 7. Will scan but wont print, immediatleyl displays error when I try to send test print. Disabled my Norton anti-virus and Norton firewall but stil wont print. Wants to run printer troubleshooter which says there is nothing wrong.

Try restarting the printer, router and PC. If that does not do it, download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP OfficeJet 8500 A909g Wireless

Do not buy this printer. It has wireless and Hardwire network connection problems. You have been warned.
I installed the software on 5 computers. Everything worked fine for about a day. Then they all lost connections in the Device manager. I have other shared printers that are dormant and show up as grayed out when a computer is not available but completely gone???? Once it is gon, your HP solution center will not start. And the HP add a device will find the printer and IP address, but will not completely load.... Get hung up at 20% on the last step.
I can access the printer on 192.168.1.5 and go into it, so how come the software cannot find it? I can also load a generic Windows 7 driver in Device Manager which allows me to print, but the scan function is lost. This printer is the biggest piece of S%&^%&*^% I ever laid eyes on.
To make matters worse. I got a person on the phone that had no clue...... and after 1.5hrs, he couldn't even get the software loaded to see the printer and scanner after a complete 30 min uninstall reinstall. Which doesn't answer the question of why it looses connection. I can uninstall and reinstall - Didn't need him for that. I even assigned a static Ip outside of the DHCP range and turned off power save mode. This also happens with Hardwire connection. Then he mentions BS about not working with Lexmark and Brother printers., which I also had shared, but the software was on another computer. These were merely Windows 7 drivers Little did he know until I told him that I just loaded that software last night and this problem has been going on for 3 weeks now. Long before loading other printer drivers.....Is that the just of HP's support? Blame your sorry products on someone else. I am not having it.......All of the sudden the remote desktop connection and the phone conversation both drops misteriously. This was right after he could not get the reinstalled software to see the printer. HP and their suppot sucks. I have owned many HP products..... Never again. DO NOT BUY THIS PRODUCT. You will regret it. I like the features it CLAIMS to have, but cannot use the printer if the computers cannot see it. Don't count on support. I was warned by my readings in this forum. Turns out the rumors are true. Save yourself some time and buy a different brand. Normally I do not write on these forums. Am prettey knowledgeable and self sufficient working though issues. This is my 3rd office jet (shame on me.....) Office jet 7300 (broken Scanner). Office Jet 7590 (same networking issues) and Office Jet 8500 Wireless ( first one broken out of the box and now this network connection issue). I am a home user and they cant handle my light duties. This is an office printer and if you buy it, you will not get any work done. Read around my friends.... Its all over the MSG boards.

Do not buy this printer. It has wireless and Hardwire network connection problems. You have been warned.
I installed the software on 5 computers. Everything worked fine for about a day. Then they all lost connections in the Device manager. I have other shared printers that are dormant and show up as grayed out when a computer is not available but completely gone???? Once it is gon, your HP solution center will not start. And the HP add a device will find the printer and IP address, but will not completely load.... Get hung up at 20% on the last step.
I can access the printer on 192.168.1.5 and go into it, so how come the software cannot find it? I can also load a generic Windows 7 driver in Device Manager which allows me to print, but the scan function is lost. This printer is the biggest piece of S%&^%&*^% I ever laid eyes on.
To make matters worse. I got a person on the phone that had no clue...... and after 1.5hrs, he couldn't even get the software loaded to see the printer and scanner after a complete 30 min uninstall reinstall. Which doesn't answer the question of why it looses connection. I can uninstall and reinstall - Didn't need him for that. I even assigned a static Ip outside of the DHCP range and turned off power save mode. This also happens with Hardwire connection. Then he mentions BS about not working with Lexmark and Brother printers., which I also had shared, but the software was on another computer. These were merely Windows 7 drivers Little did he know until I told him that I just loaded that software last night and this problem has been going on for 3 weeks now. Long before loading other printer drivers.....Is that the just of HP's support? Blame your sorry products on someone else. I am not having it.......All of the sudden the remote desktop connection and the phone conversation both drops misteriously. This was right after he could not get the reinstalled software to see the printer. HP and their suppot sucks. I have owned many HP products..... Never again. DO NOT BUY THIS PRODUCT. You will regret it. I like the features it CLAIMS to have, but cannot use the printer if the computers cannot see it. Don't count on support. I was warned by my readings in this forum. Turns out the rumors are true. Save yourself some time and buy a different brand. Normally I do not write on these forums. Am prettey knowledgeable and self sufficient working though issues. This is my 3rd office jet (shame on me.....) Office jet 7300 (broken Scanner). Office Jet 7590 (same networking issues) and Office Jet 8500 Wireless ( first one broken out of the box and now this network connection issue). I am a home user and they cant handle my light duties. This is an office printer and if you buy it, you will not get any work done. Read around my friends.... Its all over the MSG boards.

Officejet 4360 AIO and windows vista 64 bit

To whom it may concern,
I cant install this printer on my Vista machine no matter what I try. Any ideas? I tried doing it threw windows, nothing. I tried using the disk, nothing. And I tried to download the drivers and install and nothing.... Please help!!!

Hi RFG1022,
Thanks for getting back to me with the printer information. Much appreciated.
What I would like to do is go step by step through a series of troubleshooting steps with you.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The next step would be to remove the usb cable from the printer and from the computer and leave it disconnected until further notice.
Please click on the following link for Uninstalling the Printer Software.
Once the uninstall is complete, reboot the computer so the changes take affect.
When the computer is back up and running, disable any firewalls or anti virus protection you may have running so that we don't have any conflicts with the reinstall.
The next link is for the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers.
Save the file the desktop so that it creates its own icon. Double click the new icon and follow the instructions. The install will prompt you as to when to connect the usb cable or wireless option so please do not connect the usb until asked to do so.
If you have any other questions, please let me know.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Reinstallation printer driver- Wizard stalls - HP officejet 6500 709n and Windows 7

After windows 7 auto update of my driver, printer offline became its status. I uninstalled the driver, downloaded a new one and ran installation wizard. System checked, system prepartion were successful, but configurate product is stalled on 2/9 with printer not responding message. Any ideas about how I might proceed?

Hello supernumerary, and wecome to the HP Forums!
I see you are running into issues with your install. I would like to assist with that today.
First thing I would suggest would be to stop the installation. Once it has been stopped, I would recommend uninstalling any residual software that was put in during the failed install. I am including a document on Uninstalling the Printer Software in case you run into any issues.
Once the printer is uninstalled, I would recommend following through this document on Wireless printing center Troubleshooting Issues to ensure the printer wireless functions are still connected.
Once the printer is verified to be online, and the old software is completely removed, I would suggest restarting the computer and reinstalling the software using the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8600 and Windows 8.1

Priior to installing Windows 8.1, my printer worked fine. I installed Windows 8.1 and came across the message - Printer Error - Before you can perform printer-relate tasks... I removed and reinstalled the printer and it worked. I printed several documents yesterday. This morning, went to print and the same error message appeared, printing error. I checked under devices and printers and the HP printer was grayed out.
Please help in this matter.
This question was solved.
View Solution.

Hi
I found the Driver for Win 8.1.. this may help you
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&dlc=en&lc=en...
Hope this helps.
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-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.

Officejet 8600 Pro and Windows Server 2003 (32 bit)

The company I am consulting for purchased three 8600 Pro printers to replace three older and non-working printers. They are still using XP Pro on their workstations and running Windows Server 2003 (32 bit version) on a file server and data server. All of the workstations have the drivers for the 8600 installed and are printing with no problems through the network. I checked the driver page on HP's site and there are no drivers listed for the 32 bit version of the server OS, only the 64 bit version. I need to install the printer drivers on these servers to be able to print reports without having to purchase another printer. Has anyone found a workaround to this problem or do I have to install one of the older printers in order to print and fax from the servers? I really can't shut down these servers in order to reinstall the 64 bit version of the OS.

Hi,
Install the software using the command prompt, the software do supported on Windows Server 2003 but its installation process is different.
Follow these steps to install the printer on the server:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03351547&lc=en&product=4323659&tmp...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Driver Issues with HP Officejet Pro 8600 and Windows 8

I have to reinstall the printer driver for my HP Office Jet Pro 8600 wireless printer each time I power up my laptop. I do not have any issues with this printer when using my PCs and my antroid tablet. Once the driver is reinstalled I can print my documents however it becomes "offline" whenever I log off and then log back onto my laptop.

Hello there! Welcome to the forums @Shrn
I read your post about how your printer will disconnect and show offline on your laptop, each time the computer is restarted. As this only happens on your laptop, the problem could be with a firewall running on your computer.
I would suggest checking your firewall settings and ensure you're allowing the printer to connect within the firewall.
This link may help: How to Edit Firewall Settings
You could also try running the Print and Scan Doctor when you restart your computer to see if this tool will pick up the printer on the network and connect it to your computer again.
Another option, would be to try a Clean Boot, which will turn off all Start Up Programs on your laptop to see if another program could be blocking the printer from connecting to it during a restart. Make sure to go back and enable the programs again after you have tested this out.
Let me know your findings and what happens!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Cannot find Officejet Pro 8500 A909g on network

We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
I disabled all Firewalls and still can't find the network printer.
It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
Could anyone suggest anything I can do to get this fixed?
Cheers

I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

HP Officejet Pro 8500 A909g - scanning

I am running windows 7, 64 bit OS, and and have a wireless 4 in 1 Printer, copier fax and scanner HP Office Jet Pro 8500 A909g. I can print fine to the printer as it prints to an IP address 192.168.0.04, but when I try to scan a document it won't complete the operation because it says it can't find the scanner. When I click on the Scan router it tells me it is set for an IP address of 192.168.0.02, and there appears no way to amend that to 04. Anyone suggest anything, other than uninstall and re-install the 4 in 1? I have used the HP print and scan doctor to no avail!

Hi there,
I understand you're having an issue scanning with your Officejet 8500 A909G printer. I'm sorry to hear this has been happening to you, but will certainly do my best to help!
When you ran the HP Print and Scan Doctor, were you able to run the Fix Printing and the Fix Scanning functions?
Did it give any errors at all? Or did everything check out okay?
Once I have this information I should be able to instruct you what to try next.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Auto run file for installation of HP Officejet 8500 Pro A909g Missing from driver download

I have a HP Officejet 8500 Pro A909g. I downloaded the new Windows 8.1 64 bit driver as 8.1 would not allow the scanner to operate on the existing driver. Printing was fine. When i went to install the wizard, auto run file for the wizard is missing and so the installation can not run and instal the new driver.

Hello IanHP8500,
Welcome to the HP Forums.
I see that you're having an issue getting your Officejet 8500 scanning on Windows 8.1. I will do my best to help you with this issue.
Did you upgrade to 8.1 from an older version of Windows?
If so, with it not scanning correctly. You can try just removing the HP Solution Center from programs and features.
Go to the bottom left corner of your screen right click on the Windows icon> go to Control Panel> Go to Programs> uninstall Solution Center if it's listed.
Next, instead of using the printer install wizard. Download the software from this link: HP Officejet Pro Full Feature Software and Driver. Let it run through, it should prompt to " add more software". This should allow you to reinstall Solution Center.
If you run into issues, there is something you may have to do. If you get a file missing error here, or the install hangs check your computer for the following.
McAfee Live Safe - Disable the "Realtime Scanning".
Check for and remove HPOINS*.dat or HPWINS*.dat. Here is a link to a post by JonW on how to do this: Re: installer setup hangs under Windows 8.1.
Try all of this, and let me know how you make out. Thank you for posting on the HP Forums.
I worked on behalf of HP.

HP OfficeJet 8500 A909g and Windows 7 -- GRRRRRRR!!​!!

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HP OfficeJet 8500 A909g and Windows 7 -- GRRRRRRR!!!!