HP8615 Does not print in Windows 7

Just installed this printer, network attached.  Every diagnostic says it's fine, and scanning works perfectly.  I ran HP Print and Scan Doctor with no errors, and test page prints fine. 
However, when I try to print a PDF file through Windows print dialog, nothing shows up in the print queue, and nothing prints. 
If I try to print a test page through the Printer Properties menu, it report an error, but troubleshooting is not productive--can't identify the problem. 
I have uninstalled and reinstalled the printer, to no avail.  Any suggestions would be appreciated.  I'm about ready to return the printer and get my money back.

Hello there @prwilliams38, and welcome to the forums
I have a few suggestions in mind for you, that may help with the printing problem you're having with your new Officejet 8615, on Windows 7.
1. Install Windows Updates (source)
2. Update Adobe:
Open Reader or Acrobat.
Choose Help - Check For Updates. If a new update is available, it installs automatically.
Once installed, restart you computer.
Try to print the PDF again.
http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
3. Run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
4.Restart the Print Spooler:
1. Click Start
2. Type "Services" in the search field.
3. Open SERVICES
4. At the bottom, click "Extended View"
5. Search for Print Spooler
6. Right-click it and choose Properties
7. Select as Automatic in the drop down box, close the Window
8. Right click on Print Spooler and choose "Stop", wait until it stops and then right click again and "Start".
9. Close out of Services and try your print again.
5. Check for Firmware Updates:
Getting the Latest Firmware and Product Updates
Now test print from Notepad, and from where ever else you wish.
Please let me know the outcome!
I hope this helps you, thanks for posting in the community!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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