HS-950 Manufacturing flaw?

Hello,
I bought myself a pair of HS-950 Gaming Headset's yesterday and already I'm starting to regret it..
Everything was fine for a while but today my sounds went robotic, as in the frequency went low and finally robot-like. They stayed like that for a few minutes and then went off alltogether. I then connected the headset to another USB port, and they worked (well.. apart from the mic.). I've read from a few forums that many people have had the same problem.
Is this a manufacturing flaw, what am I supposed to do with this?

Hello Snaerdi,
Welcome to Creative forums!
Update the headset's firmware and driver. If the link for some reason will not work, please go to the support site and download the driver released on March 3, 2009 and firmware released on October 15, 2008 for HS-950.
Message Edited by Loi-CL on 03-30-2009 02:57 AM

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Hi, BobHowdy
Sorry to hear you're having this issue. Unfortunately, as this a hardware issue that will likely need to be fixed by opening the computer and checking the wiring, the only way to fix this and stay in warranty is likely to send it in. If you'd like, you can private message me your serial number and I can look up the options that are available to you.
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Lenovo e540 flaws/complaint, just my device or normal

Hello,
Excuse me for my somewhat poor English, but I hope it is still understandable.
I've been using the e540 for a few weeks now and I've noticed a few problems and complaints and was wondering if it is a normal problem or that my device is suffering some manufacturing flaws. Also I'm wondering if some of these are covered by the warranty.
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For the noise problem, the new bios update 2.13 seems to include a fix ( check at the changelog) - altough i haven't tested it because it probably won't be downgrade-able and doesn't support disabling the build-in FN+C/S shortcuts - which makes the computer pain in the ass for using.
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About the bezels, it's good for me. But i can see "fingerpints" from the keyboard to the display...
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Touchpad is working fine on Win 8.1 for me.
About the blurry display, i belive you don't have this problem in every app. And you have a Full HD screen.
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You can try playing with different options and change the seetings by right clicking on the desktop --> screen resolution-->Make text and other things larger or smaller.
From there you have an options to choose between 100/125/150% scale.
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Message was edited by: HunterN321
Message was edited by: HunterN321

No, most iPhones don't have these problems. Although the speaker and mic are on different sides on all of them - that is what the 2 holes in the bottom are.
Yes, the all do scratch. Even the aluminum cases scratched. You could wrap it in any number of different protective shells if that bothers you. I believe things are to be used - scratches on the back are just the way of the world for these things. In 2 years, something new will appear and these units will be obsolete - or actually sold to someone looking for a good buy.
Normal wear and tear.

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

1st Gen C2D MBP -- need to reseat BT module. Where is it?

About a month back I brought my MBP (15" 2.16GHz C2D, late 2006) into a "local" Apple Store to have the display replaced since the backlight had a manufacturing flaw that finally showed up. Applecare covered that, which was nice.
However, last night I tried to sync by phone via BT for the first time since I got it back, and nothing happened. I looked closer, and the BT icon was greyed out, and peeking at More Info showed my that the system no longer recognized a bluetooth module.
My guess is that the Genius who repaird my MBP left something disconnected. I called AppleCare back and they said they'd fix it if I'd ship it in or bring it back into the store.
My problem is the closest store is a bit over an hour away. I don't have the time to make that trip, nor am I excited about spending all that gas money to get something fixed that's due to an error on their part.
I'm a pc tech by trade, so removing the screws and opening it up doesn't scare me (I'll need to do that in a month or so when I upgrade the hard drive anyway).
I Googled for any info on where the BT stuff is located, but can't find anything. Can anyone here help me identify the BT piece once I have the cover off?
Thanks.

Try this:
http://node123.cit.geneseo.edu/~stratton/ServiceManuals/
You will have to find the exact manual for your machine and download it.
Good luck!

Hard disk not detected by bios

Hi, I have a CQ50-107NR and when press the power button the hard drive light indicator is flashing, but the bios or windows does not detect the hard disk, I have tried several hard disk that work in my other computers, I have been reparing pcs for more than 15 years and am very stumped by this problem. In my experience if the hard drive indicator is blinking that indicates that the laptop has detected it. But for this one not to detect it is confussing. I am repaing the laptop for someone, had to fix a problem with it over heating. If anyone has any ideas on this or had a similar problem please let me know.

It is not that uncommon on that series of laptops with AMD processor and nVidia GeForce graphics. The laptop is a close cousin of the dv6000 series which had a lot of issues back in the 2008 time frame. The chips on the motherboard will not keep a complete connection due to manufacturing flaws and it shows up as disappearing peripherals or dead video. Wireless cards, hard drives, optical drives all can stop working. The only fix is a motherboard repair or replacement.

MacBook Pro screen broken

Hello, today when i closed the screen on my MBP for it to go into sleepmode, the aluminium covering the screen felt off in the left bottom cornor, so that it seems like it about to break off. What i want to know is if anyone else have had the same problem and what to do about it? Is it covered by the 1 year protection (its 6 months old, so the 1 year protection is still there)?

Essentially, any faults related to materials or assembly are covered under your warranty. Just be aware that problems caused by accidents are not covered under the warranty. Some problems are clearly a result of a manufacturing flaw (bad pixels... display issues, etc), however, there are things that can happen which can be caused by manufacturing issues OR neglect. Just be patient when you deal with your rep. Their first thought may be that you did something to cause it. Don't get stressed out... just explain to them what happened and be firm.

The headphone jack desease has cought me too

Well after like 2 months of having my zen micro.. the headphone jack is screwing up on me... sound shuts off.. i hear only the backround of the songs.. sometimes i hear the music in mono.. i dont know what to do i cant even listen to my music any more cuz it keeps messing up when its in my pocket or just sitting...
what should i do? i bought it strait from creative.
thanks

Me and my roomate both have Zen Micros, bought around when they first came out, so they were probaly some of the first models. His jack went out after about a month, mine lasted 2. We both sent them in with little hassle and got replacements promptly. But he has had the replacement for less than a month and the jack is starting to get screwy again, leading me to believe that they have not fixed an obvious manufacturing flaw but are just sending out replacements. The warranty on my player just ran out, but you can bet your ass if the headphone jack gives out again I will not be paying for it to get fixed. I think it's ridiculous that a company with such a good reputation wouldn't take proper action against a flaw like this and issue some form of recall or extended warranty for the problem. Happy for now, even though i do have to re-transfer all my files.Message Edited by Velvetunder66 on 05-4-2005 :46 PM

It Looks like a Laptop!

So I bought a Compaq KC490UA#AB Laptop around a year ago and it looks laptop and it smells like a laptop and it feels like a laptop but I don't dare put it in my lap!. Unless I place the thing on legs to let the bottom air out, it over heats and eventually shuts down on me. I do not know if it is a general flaw with the model or not. The fan seems to be working (I can hear it) and as long as I have it venting on the legs it stays on, but if I place it flat on any surface, it will shut down and it takes a while before I can turn it back on again. It is currently at the Geek Squad repair center and has been for over 3 weeks now waiting on parts. Seems to be a very slow process and I am concerned that if it is a manufacturer flaw on this model that this whole wait will be for nothing and it will start all over again. I was kind of hoping for a replacement rather than a repair although I know it is not my call.

Lol wow, that is on the verge of vulgar and may be removed.
Adam
Best Buy Community - Retail, Americas
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Resetting SMC & EFI for MacBookPro8,3 (early 2011)

Hi, I'm experiencing a problem where sometimes on Start-Up the system just hangs on my MacBookPro8,3 (early 2011) with a grey screen and the spinning fan symbol below it - when this happens the 'cooling fans' run very fast and noisy.
This issue happened a few times in the first year that I had the MacBook Pro, but I managed to cure the problem then (nearly 3 years ago) but can't remember what I did that fixed it. Since then the MacBook Pro has been impeccable with 100% reliability that almost defies belief, however the problem has only recently resurfaced after having some issues on Mavericks which I had recently installed but now have uninstalled and gone back to Mountain Lion.
At first all seem well on Mavericks but then started getting freezes/crashes where the graphics would go a bit strange with lines or something and then the whole system would freeze. Rebooting forcefully back into Mavericks on the main system boot did not always work, however if I booted into Windows in Bootcamp then all was 100% ok and sometimes this was necessary in order to boot back into Mavericks straight from Bootcamp (i,e, 'Bootcamp Control Panel > Restart in Mac OS X'). Equally I was able to boot from an external drive running OS X Mountain Lion.
Therefore after much frustration and not knowing what was causing the system freezes/crashes, I then got rid of Mavericks and even Bootcamp by doing a complete reformat of the internal SSD and then installed Mountain Lion 10.8.5 on it's own without Bootcamp just for the time being. This resulted in no-longer getting the graphical glitches nor the system freezes/crashes anymore which was a relief, however I'm now getting the odd seldom occasion where it gets perpetually stuck on power-up with the grey screen and spinning fan below. I've done Disk Utility disk Verify and Repair permissions, I've also run a full system check with Tech Tool Pro which showed no hardware issues to report at all for CPU, GPU, RAM, etc. Also before removing Bootcamp previously, I had run the SSD's manufacturers Utility and update checker to ensure SSD was both healthy and firmware was up to date in which all was well. DriveDX also reports the internal SSD to be very healthy.
I decided to again completely erase the drive and single partition on it, then reformatted the internal drive with a single partition - this time I did this from a bootable Mountain Lion 10.8.4 Install DVD and not booted from an external HDD (I kept the system at 10.8.4 and did not update to 10.8.5). The result is that the computer runs fine most of the time with apprx 12 second start-ups and 2 seconds at best shut-downs, however the 'stuck at grey screen on start-up' issue still crops up very seldom'ly which is perplexing.
One important thing to note is that the initial graphical glitch problem followed by the system freeze/crash I was experiencing in Maverick, had completely vanished after going back to Mountain Lion and has not happened since; instead it's now just the occasional stuck at grey screen on start-up issue (something I once experience a few years back).
I'm scratching my head on this one - therefore could I and should I do a complete factory 'reset' of the SMC and EFI if this is possible and what would be the procedure to do this on a MacBookPro8,3 (early 2011)?
Is there anything else it could be such as the external power supply adapter? I do have another unused newer external power supply, so I might swap them over but fail to see how it could be that and am clueless as to anything else it could be.
It hasn't done it for days now, but I know it will happen again.

Ok appologies. The problem is undoubtedly the GPU related design-manufacture flaw as experienced by the majority of other early 2011 17" MacBook Pro (MacBookPro8,3) owners as overwhelmingly reported in the following Apple Support post:-
https://discussions.apple.com/thread/4766577?tstart=0

My questions aren't getting posted

i wanted to post a question about people experience with macbook pro reitna but after a few minutes they weren't there. any ideas?

dsdati wrote:
how hard can it be to say if your product had any defects and you replaced it?
or if you have experienced any ar cover tearing or video problems?
i am pretty sure people remember those kind of experiences well.
my needs?
don't get me wrong. i wouldn't care if i could go to neighboring apple store buy it there and replace if needed. but the country i currently live in isn't supported by apple. i have to buy it on a trip abroad so now warranty.
as for my needs? i need notebooks that has least problems without support and is up to modern standards. i don't expect any 1 person to have all good brand recent notebooks so i gather info from different brand forums and try to judge by that. and i got the least replies on this forum .
Every manufactured product of any kind by any company has the potential for defects - repair or replace is what warranties are for - all warranties from reputable companies are fair in that they cover their responsibility for a reasonable amount of time
On rare occasions, there have been manufacturing "flaws" that have resulted in product recalls - that said, the same thing even MORE rarely happens twice
Any problems are almost always unique to the person, device and circumstances - gathering anecdotes is a poor investigative practice
see # 6
This is where you going to take your biggest risk. As a general rule, legal agreements (warranties, financial agreements, etc.) are governed by the laws of the country where they are executed - http://www.apple.com/legal/warranty/ - European Union is an exception, of sorts.
All modern notebooks are good. Some excellent. I have purchased many computers & software products over the years - it is a tedious process, indeed. The checklist I developed
What is my budget
What tasks must I be able to do efficiently - WORK
What tasks do I WANT to do - Play
What device & configuration is required to do #1 & 2
How long do I need the device to "live" before I am ready to do this all again
OR, you could just roll the dice and get what strikes your fancy. As a 3 decade+ veteran computer user, I would not hesitate to get the MBPro that fit my budget with as much RAM and Storage as it would hold.

Light shining through,is your iPhone the same?

Just purchased an iphone 3gs from apple online and noticed it has light coming through from sides of the phone between bezel and screen is this a fault?can be seen especially in the dark,has anyone else had this problem with their iPhones?thanks

Hi
This is a gasket fault you'll need your iphone replaceing ether with apple or your place of purchase!
What will happen over time is dust will get down there and get behind your display and you can't clean it without voiding your warenty.
Basically its a manufacturing flaw I am returning my iphone for a little fault with my gasket but I have no light leak but its still anoying having a gap!
Hope that helps!
Carl

Problems with Macbook Pro (late 2008) display

Hello everyone...
Yesterday I was using my macbook pro, when suddenly one third of the screen became fuzzy (i know, weird!). Then, like 10 minutes later it became normal again....2 minutes later, fuzzy again (same third...) and its been that way since...I thought that with a reboot it would get fixed....maybe an software or a driver glitch....but nope.
I've been searching in forums for something like it, but I got back no answer...maybe one of you have answers for me
I'm posting some pictures of my screen so you can see what I'm talking about...
http://img256.imageshack.us/i/img9982lr.jpg/
http://img338.imageshack.us/i/img9993lr.jpg/
http://img338.imageshack.us/i/img9985lr.jpg/
Alejandro.-

The cause is likely a manufacturing flaw of some sort which just took some time to manifest itself. Apple will likely replace the display for you under warranty. If you don't have 3 year Applecare, be sure to contact Apple before your warranty runs out. Once you have reported the problem and gotten a case number to document it, you can arrange for the repair at your convenience.
Good luck!

N or Eseries recommendations needed

I'm looking to replace my N70, but I'm having trouble deciding which to go for.
I need a phone that will read word documents exactly the same way as my N70 does with quickword.
None of this scroll along the line, then scroll back to begining of line and down to next line.I need to be able to read documents just by scrolling down.
I also need for the camera to be good.
Other than that I just need to be able to make calls and send texts.
Can documents be read easily on the N85 or N96? These are the two that I prefer. Although am I correct in thinking the N85 is superior in most regards to the N96?
Having had the N70, I also need a bit of reassurance:
Are there any major/irritating software flaws in either.
Thank you,
Sen

@senka
I can only really comment on the N85, as it is my current phone. If I had to sum it up in a few words, "Phone with fantastic potential as the Swiss Army Knife of SmartPhones, but underachieving at the moment".
The reason I say this? It is plagued (as are many N series phones), with software bugs and manufacturing flaws. It could truly be great but for its "minor" shortcomings. I won't go through every issue it has, there is more than enough said in this forum about the N85 problems, but one thread in particular you should read if you're considering the N85 is:
/discussions/board/message?board.id=smartphones&thread.id=119105&view=by_date_ascending&page=1
Cheers,
travla
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HS-950 Manufacturing flaw?

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