HT201209 I have purchased two 3 packs of £10 iTunes grift card and it says that it has not been properly activated, what do I have to do?
I have purchased two 3 packs of £10 iTunes grift card and it says that it has not been properly activated, what do I have to do?
What you normally should do when you have an iTunes card that has not been activated is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, or you don't know or can't get to the retailer, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a scan of the receipt
Regards.
Similar Messages
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I am not able to redeem my itunes gift card. It says that it has not properly been activated. I have had this card for over a year is it expired?
Ask the people at the store the gift card came from or the iTunes Store staff for assistance.
(110287) -
I am trying to activate new itunes card. I am getting error message: The code you have entered has not been properly activated. Does this mean the store did something wrong or me?
Yes, the store didn't properly activate the card. If the store is nearly then you could try going back and asking them to do so, if it isn't (or if they can't/won't help) then try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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I put the code in correctly but it says, "The Gift certificate or prepaid code has not been properly activated." or "The code you have entered has not been recognized as valid." Help ?
You will need to contact the iTunes Store.
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When I try to redeem my voucher using the code it says it has not been properly activate? What does this mean?
Like all gift cards, iTunes Gift Cards have to be activated by the retailer at the store where the card was purchased and that message makes it sound like that did not take happen. So perhaps that is the issue and you might have to take the card and the receipt back to the store and have it activated.
If the card was truly a gift and you don't have the receipt, then look here for help,
http://support.apple.com/kb/TS1292
If nothing on that website works to get this resolved, there is a link where you can contact iTunes support. You may need to do that in order to get this straightened out. -
My iTunes card will not activate it says your prepaid card code you have entered has not been properly activated
Maybe:
iTunes Store: Invalid, inactive, or illegible codes
Otherwise contact iTunes by:
Contact iTunes -
I have a problem when iTunes card insert the card number comes message the code you entered has not been properly activated
Is the store that you bought it from close so that you could try going back to them and ask them to activate the card properly ? If not then try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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HT201209 Gift Certificate or Prepaid Card code you entered has not been properly activated
The Gift Certificate or Prepaid Card code you entered has not been properly activated. Please contact iTunes Store customer support for assistance
<Edited By Host>Ask the people at the store the gift card came from or the iTunes Store staff for assistance.
(98387) -
HT201209 "the prepaid card code has not been properly activated
I bought a gift card and it cannot be redeemed because I get the above message.... can anyone help??
Hi K9gunnyddb,
Contact iTunes Support at the link below. Select each option that best suits your situation. You will be given an opportunity to put in a description of the issue as well. Once you complete the steps and submit, iTunes support will usually get back to you within 24 hours by email to help resolve your problem:
https://expresslane.apple.com/Issues.action
Cheers and good luck!
GB -
What is this?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
iTunes Gift Cards are only Valid in Country of Issue. -
HT201209 The code you entered has not been properly activated
Does anyone know what I should with this error message?
"The code you entered has not been properly activated"
thanksWhat code?
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HT201209 itune code has not been properly activated
who and how do i contact support about my card not being properly activated. step by step please
Hi K9gunnyddb,
Contact iTunes Support at the link below. Select each option that best suits your situation. You will be given an opportunity to put in a description of the issue as well. Once you complete the steps and submit, iTunes support will usually get back to you within 24 hours by email to help resolve your problem:
https://expresslane.apple.com/Issues.action
Cheers and good luck!
GB -
When I redeem my itunes gift card, it states that the card has not been properly activated. I can't provide a receipt as it was a gift. Is there another solution?
Does the person who gave it to you still have the receipt ? You can try contacting iTunes Support and see what they say (you will probably need to give them images of the front and back of the card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
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I tried to purchase music at iTunes with the iTunes card I was given. I was able to redeem the amount and it shows on my apple Id I have $25 but it does not pay my purchase it will still go to my credit card and bill it. It did not give an option.
If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.
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I bought a 4 pack of $25 Itunes gift cards and only 2 will activate. For the second two it just keeps asking for my login. No error message just keeps repeating the login. Is there any way to fix this or did I just lose $50
Report this here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
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