HT201441 i cannot get hold of the previous owner of my i phone, there is a find my phone lock on and cnt restore it?

i have purchaced a iphone 4 and am uable to access it due to te previous owner having there account on it. i cannot get hold of the previous owner so am unable to restore factory settings due to the find my phone app being turned on.
Help!!!!!!

Welcome to the Apple community tuckerson.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

Similar Messages

  • HT201441 What will happen to the phone if i cannot get hold of the previous owner

    What will happen to the phone if i cannot get hold of the previous owner??
    Is there any way to find the previous owners email address to contact him/herr??

    It becomes unusable. Makes a nice paper weight.

  • HT201441 What if I cannot get a hold of the previous owner?

    If you have all the proof that you bought the apple product then Apple should be able to help you!
    They know if it has been stolen, the police know if it has been stolen. Why cant they help??

    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

  • HT201441 I can't get a hold of the previous owners iCloud how else can i erase the account

    I can't get a hold of the previous owners iCloud account or Apple ID ,how else can I erase his account so I could activate my phone

    So after hitting "Delete" for the second time (which I did not do because I did not want to delete my account) it asks for a password?
    Can't the phone just be reset back to factory?
    Settings>General>Reset>[choose your option]
    or
    Reset throught the iTunes you will be syncing with?

  • HT201441 i bought my iphone secondhand, and the previous owner didnt deltete his find my iphone account, so when i restored it i know cant access my phone, i need help as i have no way of getting intouch with the previous owner whatsoever :/ help!

    i bought my iphone secondhand, and the previous owner didnt deltete his find my iphone account, so when i restored it i know cant access my phone, i need help as i have no way of getting intouch with the previous owner whatsoever :/ help!

    Welcome to the Apple community.
    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

  • How do i factory reset my phone to get rid of the previous owner?

    how do i factory reset my phone to get rid of the previous owner? I got this from a neighbor cause he upgraded to a iPhone 5 and gave me his iPhone 4 and I can not do anything as it wants his password to do any downloading for voxer or itunes i can do anything on there but download so he said i have to factory reset it how do i do that i am a totally stumped on this
    can anyone help me

    Look harder...
    Settings -> general -> reset -> erase all contents and settings.

  • HT201441 i bought an iphone4 with the previous owners apple account id and no way to contact them

    i want to reset this phone to factory settings but it has the previous owners apple account id
    password that of course i dont know and i have no way to contact them i bought this phone at a flea market the past weekend .Can i do this myself or do i take it to a apple store?

    I'm afraid that if the previous owner has locked the phone, only he can unlock it, either by giving you the ID and password or by removing it from his list of devices (which he should have done before selling it on).
    As you cannot contact him, you will be unable to use the phone. There is no way round this - taking to Apple won't help. Your only option is to take it back to where you bought it and try to get them to refund your money, as they have sold you a useless device.

  • HT201441 How to setup iPad when the previous owner is not known?

    The IT manager in my previous company helped me to set up my iPad initially. I have no contact with that person any longer. Now I have given my iPad to a friend but to set it up for my friend the iPad asks for the INITIAL ID and password of the person setting it up. I don't have this!
    How can we do to bypass this requirement??
    Thanks!

    You can't do anything. You have a phone you can never use.
    Your only option would be to return it to where you bought it and get a refund. Then when you next buy an iPhone, make sure that it has been properly wiped by the previous owner to avoid this situation again.

  • HT201441 what if i cant reach the previous owner of the iphone coz i just bought it on a buy, swap and sell site? i tried to contact the seller several times but the number he is using is not active anymore. im pretty sure that the phone is not stolen

    hello there peeps, i cant use the iphone that i bought from a local buy, swap and sell site. the phone was restored to factory setting and i used it for 4 months but after that a message appeared and said that this phone has been lost. i tried to restore it again but i need the previous owner's apple id and password.
    i tried to contact him but i cannot reach him already, i tried reaching him on the sell site's page but still no response. i am pretty sure that the phone is not stolen coz i was present when he restore it to its factory setting. i just wanna ask you people what else can i do with it to be activated again, i paid $200 for this iphone 4 and dont just want it to go down to the drain. PLEASE HELP.. thank you

    onyok13 wrote:
    ... i cant use the iphone that i bought from a local buy, swap and sell site.... i just wanna ask you people what else can i do with it to be activated again,
    The Apple ID and Password that was Originally used to Activate the iDevice is required
    If you do not have that information you will not be able to use the Device.
    Activation Lock in iOS 7  >  http://support.apple.com/kb/HT5818

  • HT5661 I restored my phone now its asking for the original apple id that was used to set up phone. myself and the previous owner want to nknow is there a was to get it or can apple delete it.

    Can not find original apple id to restore my iphone 4s help.

    If you know the apple id login it's possible for you to be able to reset the password to this apple id by going to:
    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
    This will give you the opportunity to reset your password that is once again if you know the name of the apple id.
    There will be significant identify verification required.
    Good luck.

  • HT201441 i cant get in touch with the previous owner to get the device removed from their account

    How can i resolve this issue since i cant get in contact with the account holder?

    Welcome to the Apple community.
    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

  • HT201441 WHAT IF YOU DON'T KNOW HOW TO GET IN CONTACT WITH THE PREVIOUS OWNER.

    I recently purchased a ipad and I didn't no that it had a icloud attached to it when I bought it.  After  I purchased it and l tried to reset the password the activation page showed that I needed to to know that apple id and password of the previous owner I called and they said they that they didnt not know it either.  So what can I do about this.

    Welcome to the Apple community.
    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. Take it back and get a refund.

  • HT201441 hi i have an iphone and i cant get the old apple id off of the phone nor do i have any way of contacting the previous owner, how can i put it on to my own apple id

    hi i have an iphone 4s and i am having trouble deletine the old owners information off it, it keeps coming up [email protected] is the id that the phone is linked to and wont accept mine, i cant get incontact with the previous owner, i would like to just delete everytthign off it and have a blank iphone

    Most likely synced automatically when you plugged it into your laptop.

  • My company recently loaded foxfire and I cannot have two applications open in foxfire, the second page overlays the first and I cannot go back to the previous page or reduce the first page to view the first.

    My pages in Foxfore are overlaying one another which is normal but you cannot get back to the previous page. An example is if I have a page opened in a program and open something totally different it replaces the first page and I cannot reduce the size to see the first page I was viewing nor go back to it. I did open a page with audio and opened another application in foxfire and the replacing went on as usual but the audio continued to play so the page is stinn there. Also the tool bar page showing icon is replaced with the newly opened page not an additional page opened being shown as a tab. It's like the newest page or site I open in Foxfire replaces the one that is currently opened.
    == This happened ==
    Every time Firefox opened
    == I first had sites opening with Foxfire

    This might be caused by a recent Flash 11.3 update.
    See:
    *https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox
    *https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    *Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Websites+look+wrong

  • HT201441 what if the previous owner is unreacheable or unknown to the current one? (e.g. 2nd hand phone)

    what if the previous owner is unreacheable or unknown to the current one? (e.g. 2nd hand phone)

    Welcome to the Apple community Don.
    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.

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