HT4009 in app purchase did not download

I purchased an in app item and was told there was an error and that it didn't work so I trid it again and the second time it did.  I was charged for both downloads but have only received one.  How do I get A refund?

Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • HT203167 in app purchase did not download

    in app purchase did not download. What do I do? I retstarted app. Updated app. Rebooted phone. Any other ideas?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • In-App purchase did not download?

    I recently purchased a "bag of coins" for a game which cost me $9.99. It said it downloaded and when I was about to use my item, the coins did not appear? Basically, I didn't get my purchase. Yes, I've reported this to Apple already and yes i've closed the app and everything.
    If reporting this issue is the best I can do, how long will it take Apple to reply or refund my money?
    Thanks.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • In app purchase did not download yet itunes still billed me, where can I get help?

    A few days ago I did an in-app purchase. A few days later, itunes billed me for the purchase but the download on my phone never went through. How can I get itunes to credit me for the purchase since when I try to do the inapp purchase again, it said I would have to pay again. Can someone help me with this?

    See:
    Refunds from the App Store or iTunes - Apple Club

  • My full iTunes purchase did not download; what are my options?

    my full iTunes purchase did not download; what are my options?

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to restart iTunes. While downloading selectDownloads in the left-hand column and make sure Allow Simultaneous Downloadsisunticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • HT201272 Some music purchases did not download on my phone. How can i download them?

    Some music purchases did not download on my phone. How can i download them?

    What do you mean 'did not download' ? Are they new purchases that you've done on your phone ? Past purchases that you are trying to redownload ? Did you get any error messages when trying to download them ?
    What you can redownload will show in the Purchased tab in the iTunes store app on your phone (music won't show there in all countries). If they are old purchases and not all music shows there then check to see if any are hidden : http://support.apple.com/kb/HT4919
    If they are new purchases and they don't show in the Purchased tab then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Bundle purchase did not download all files

    Bundle purchase did not download all files

    Try the Store > Check For Available Downloads menu option.
    Or try clicking on your name at the top right of your iTunes and then click Purchased on the popup 
    and see under Movies/Films for downloading.

  • HT4539 I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans".  The purchase did not download.  I checked my account and the $9.99 transaction has posted already.  I did the advise from  Apple Support to do software update and still nothing.

    I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans".  The purchase did not download.  I checked my account and the $9.99 transaction has posted already.  I did the advise from  Apple Support to do software update and still nothing.

    Check restrictions.     Settings > General > Restrictions

  • How can I get a refund for an app that did not download/do not now want

    I decided to buy an app that cost £39.99. It did not download & still has not 24 hours later. Meanwhile iTunes have emailed a receipt for the payment. I have clicked on Report a Problem on the receipt but it does not lead anywhere. Suggestions please.

    Once you buy it you have bought it and Apple generally does not do refunds.  You can ask but it will have to be an exception.
    How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
    What can be done is try to redownload the app.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "... back up your iTunes library. " (http://support.apple.com/kb/ht2519). Additional tip at https://discussions.apple.com/message/24176756#24176756 Select the iTunes Store on the left side of iTunes if you have the sidebar displayed, or with the button at the top right. Click on Purchased on the right side under Quick Links (see https://discussions.apple.com/message/26364186#26364186) You can re-download your available previous purchases.

  • Audio purchase did not download completely

    Tonight I downloded two albums. After the first album completed downloading one track did not download at all. A track on the second album only plays a few seconds of audio and then skips to the next track even though the download window indicated the track fully downloaded. When I go to the Store Menu and Check For Available Downloads it says all my purchases have been downloaded. Thank you for any help you may be able to provide.

    You bought it directly on the iPad ?
    If it's not showing under the More button at the bottom of the Music app (you should get an Audiobooks option via that button when there are audiobooks on it), and it's not waiting to download in the Downloads tab in the iTunes store, then try the 'report a problem' link from your purchase history (audiobooks are currently a one-time only download so you will need to contact iTunes Support to get a re-download of it) : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that audiobook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • TS1424 One of the songs on an album that I purchased did not download, the time did but the music didn't.  How do I get the rest of the music?

    One of the songs that I downloaded on an album that I purchased did not come thru.  The time did, but all the music didn't.  The rest of the songs came thru fine.   How can I get the rest of the song without paying for it again?

    Delete it and redownload it
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • In app purchase has not downloaded and my credit card charged, can anyone help? App is War of the fallen

    Hi there,
    Playing War of the Fallen and made 4 seperate in app purchases over a period of 4 days my credit card was charged each time but the purchases have not downloaded. I have reported it to ITUNES with no response!!!! Everytime I try to use the in app link to Zynga Support the website never loads, what should i do?
    I want my money back or the items ive paid for....
    Thank you.

    You've used the "Report a problem" link on your emailed receipt? We are all just users like you and can't help, unfortunately. Keep trying to contact them.

  • Approved purchase did not download.

    My daughter requested/purchased a song from iTunes, I got the notice and approved the purchase, but the song did not download.
    How do we get a refund, or get the song to download (it did not appear on my computer either).

    Try the Store > Check For Available Downloads menu option.
    Or try clicking on your name at the top right of your iTunes and then click Purchased on the popup 
    and see under Movies/Films for downloading.

  • Book purchase did not download from I tunes to my I pad

    I have sent message(s) to apple. No response..any suggestions would be very welcome.

    Hi Bgrani,
    I apologize, I'm a bit unclear on the exact nature of your issue. If you have made a purchase of a book (say, from the iBooks Store), but for some reason it did not download or sync, you may be able to redownload it directly to your iPad. You may find the following article helpful:
    Apple Support: Download past purchases
    http://support.apple.com/kb/ht2519
    Regards,
    - Brenden

  • HT4009 An In-App Purchase did not go through, yet I was still charged - how would I get reimbersed?

    I purchased 900 donuts in The Simpons Tapped out, and it charged me, yet none of them showed up in game, and subsiquently did not allow me to load the game. I had to restore my iPod and the game came back with again, no donuts and still a charge of $50 on my credit card, how and who would I contact to get reimbersed? This apple website is a bit confusing for me to understand since I am unfamilar with it and would like to get a refund ASAP,
    Thanks in advance for any help!

    See:
    Refunds from the App Store or iTunes - Apple Club

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