I am SO disappointed by the service.

Ok, so I am here to tell you what I had encountered during my repair.
I bought this Pro @ year 2009, April. I kept using it as my major laptop, until summer 2010, when the problem first showed up. When the computer is not plugged in to the power source, it just shut down itself, without even a notice/warning. This happens even when the battery is fully charged(more than 97%charge) It happened so often, and I lost all the data I did not save, so I had to send it to apple for repaire. The first repair was set up @ a Chinese authorized service provider.
1st repair
Chinese Authorized service provider @ Hangzhou City, Zhejiang.
The specialists tested the laptop, and said there was nothing wrong the battery. But at that time, the problem happens 10+times/day when I use it.
So I called Applecare, China about this issue, and they said they know nothing about it, and asked me to send it back to the authorized service provider. I then asked for his supervisor, and someone claimed to be customer relation answered the phone, and suggested me send it to Shanghai Apple Store.
2nd repair
July 2010
I send the Pro to Shanghai (at my own expense for the railway tickets), and the specialist at genius bar accepted the Pro, and promised me to look into the case. It took them about 1 week to test the machine, and they called me to say that they "think it should be something wrong with the battery, and ordered a replacement battery for free". Well, that's not bad, that's a free new battery. So they helped me get the battery changed, and I think the problem is solved.
3rd repair
Nov.2010
When I got back to US., I continued using this macbook pro.( forget to mention, I am a college student, so I mostly use the laptop in the library) However, the same problem showed up again in November, 2010. I contacted apple again, and they suggested me to send it to a authorized sevice provider. So I send it to Cav.Computer, locating at University of Virginia Bookstore. Since I will need a laptop for study, I just bought a HP netbook at that time. They tested the laptop, and called me within 6 days, and said they "think it's the problem with the mainboard, and they had ordered the mainboard and had it replaced for me". Well, that's not bad I think. At least they got the problem solved.
However, when I got the pro back, I found it can not be connected to the internet. I then went back to cav.computer the next day, and ask them about this. The specialist just disassembled the pro on the desk, and he found the cable was not plugged-in properly. - note here, he did NOT make any notes in the repairing journel.
At that time, my laptop had already wear an invisible shield, and a full-size keyboard cover (I mean those covered the whole keyboard & even the whole surface, including the trackpad) I still feel it's not enough, thus I bought a hardcase, which is water-preventing. I stalled it in the Cav-Computer.
4th repair
4weeks ago, same problem happened again. This time, I tried to contact apple, and the only thing they told me was still - contact the authorized service provider.
Then I went to the MacPro solution (you can search zip code 22903, it's the first one on the list)
I send it to them the Pro on Feb.28th, and they said they will call me back on March.3th(since I had an international trip on March.7 morning) but they didn't call back at all. Then I called them back on March.4th, asking about the status. They said they think it's the problem with the mainboard/logic board, and had ordered the replacement piece. They are just trying to install that. This was about 2pm. Then they called me at about 4pm, telling me that the liquid-test underneath the keyboard showed signs of water-damage, and repair cost me about $1300. How can I get water damage keyboard cover always on, and the laptop always stays in my bedroom?!? I told then that I was not told abt the water damage during the last repair at Cav-Computer, but they told me they can't not locate my repair at Cav-Computer.
So I had a long conversation with them, and persuaded them to find out what's going on. Eventually, at 9pm, they told me the serial number did not match, and it may related to my last repair. And they said they will contact apple about this.
So I left for the international trip on 7th morning, and came back on 11th night. I then called them yesterday, about the result they got from apple. They said " WE HAVE NOT YET CONTACTED APPLE". you got a whole week, and did nothing at all?
Then I told me they should do so ASAP. they finally called me this afternoon, telling me that I should pick up my laptop, and bring it back to Cav.Computer.
I did so, and send it Cav.Computer. The guy there said "it's no big deal, we just mis-documented the number" and he corrected the number. I also asked him about the water damage, and he said he did not find any record of this issue in the repair journel. He also told me it could be caused by "condensing" ***.. how do you want me to use this laptop?!?! without vapor or something? I put 3 protection on the laptop, and use it as a desktop, but you are telling me it could be caused by condensing of the water vapor?!
I called Apple care again, and the guy on the phone said he will send me a box, and asked me to send back the pro to them for the repair. It's gonna be free.
Ok, I agreed. But I later received the email, telling me if it was water-damage, I will be charged no more than $100 for testing fee.......SO that means I AM TAKING RISK
<Edited by Host>

This is a user to user forum.
I have noted herein a number for Apple Customer Relations for you to try.
Apple Computer Customer Relations: (800) 767-2775
Avoid the rude language when dealing with them. It will get you better results.
Good luck!

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How bad is the service just to get a missing screw of a MBR retina

Hi,
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As all service centers in Singapore do not even have a stupid screw that just cost a few cents on stock.
It must be ordered and than you will have to go back again 1 -2 days later to pick it up and let them screw it back.
That is not a costumer service I would expect from a device that cost several 1000 of dollars and paying extra for an apple care pack.
Dear apple costumer service, please provide me an answer how you will overcome such a disappointing service, and provide me an email where to complain about this issue.
Best regards,
Christian

I'm sorry to hear this. What you have to know is that Apple wasn't attending you directly, but a third-party company that provides Apple support, and the experience with these companies is terrible in most of the cases. For example, I have heard cases of some repairs that took months on a Spanish reseller, but it's a worldwide problem.
I recommend you to contact with Apple in Singapore directly, from their phone number > http://support.apple.com/kb/HE57#S

Really disappointed with the answerable from Apple

Hi Imobl
What is the meaning of " you may even be getting a new one
rather than a refurbished one - but there is no way for you to tell which
it is. " ? This answers definitely misleads the customers of making them feel that they could get a new one but 99.99% absolutely not.
Another unacceptable answer from you is "Not a bad deal for a used iPad. " what is that mean? I pay the price of a brand new iPad just for six months then a quality problem accursed that Apple can fix it now i was told that i have to accept a replacement of a refurbished because that is the policy of Apple. Does that policy protect Apple rather than their customers?
Really disappointed with the service and irresponsible answer of such a big company like Apple , better think of another brand name in the future.

First this is a technical base forum and we are users just like your self here. With that said your post is agaisnt the terms and use you just agreed to. if you have feed back for apple go to apple.com/feedback. Thank you

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Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it.

HT1937 I've shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your

I checked that the shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your customer services as I need to take a leave for waiting for colleciton. But now noone to call me today and I double check the stock already shippment on 11Oct and arrived on 15Oct at 8.00am.
In addition, I called your customer services from 12.00pm to 6.00pm but still invain to contact your customer services staff. For this instance, I am very very disappoint your services provide and let me have unpleasure experience on 15Oct.
Mr Lau
<Personal Information Edited by Host>

Don't put that on here, this is not where you leave feedback. This is a forum for people who need help with technical problems and non Apple employees help each other, leaving that information here will most likely only cause you trouble especially your phone number.

I got my phone repaired by apple a few weeks ago and got a new glass display put in and the entire screen is falling out of the housing and the home button is not working I'm more than disappointed with this service

I paid for this service to fix my glass on my phone and now the entire LCD display is not working and after my repair the home button stopped working and I went back and they told me it was like that before the repair which it wasn't and they are telling me I need to pay 300 plus for a replacement phone that's refurbished now I don't understand apples support is suppose to be the best in the business and I have been more then ripped of the service I got damaged my phone more than it was before I would like to know where I can go to talk to someone who will help me not tell me it's my fault this is outrageous!!!

Take the issue up with whomever replaced the device, whether that is Apple or another company.
There is nothing that we, your fellow users, in these user to user support forums can do for you.

Disappointed with the BT experience after 10 days ...

The service experience of being a BT customer has been incredibly poor in the brief time I have attempted to be a BT Broadband customer after begin contacted and chased by a BT sales person relentlessly.   The complete lack of responsiveness to my questions and support has been bad from the day before I switched till now.   I want to go back to my old provided and have requested a MAC code, I expect this to be a bad adventure as well.
What a shame a company I work with as a purchasing manager at a major international level treats a individual customer so badly.

Here is the response I get from following your advice.  I expect to get nothing from this email either.
Yesterday I wasted another 50 minutes using the 0800 800 150 number and still don't have a account number or view to my so called bill.
DISAPPOINTED CUSTOMER
Enquiry confirmation
Thank you for your enquiry. We will respond to your enquiry as soon as possible. Please make a note of your enquiry reference number and use it in further correspondence.
Your enquiry reference number: xxxxxx-xxxxxx

Disappointed about the "early upgrade" and "free" LTE phone promo...

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I have talked to several customer service representatives and Lord I must say there are dozens of curse words I would like to use right now. I logged in to MyVerizon the other night after checking up on data usage since I have unlimited data but the wife is capped at 2GB. I see a promotion in the bottom window "Recommended for You" that says I can get a free upgrade to a 4G LTE phone at no cost to me. Obviously, I'm going to click on the link as I hadn't really thought of upgrading to 4G's higher end phones until the prices came down a little more. Instead of being given the option to choose from my phones, it adds the Nexus to my cart and says I have to pay full upgrade price. I go back to the other phones, and now they all say full upgrade price. I go back to the home page, and now the "Free 4G phone" offer isn't even showing up.
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I called back a couple of days later when I didn't see it and spoke to a nice young lady who then told me that she wasn't sure why it had done that to me but that I was eligible for the 4G discount - $100 off of any LTE phone and that I misunderstood "Free LTE phone".
Look. I know the difference between "$100 off" and "Free". One costs money, the other doesn't. One gives me a discount on the phone I would have upgraded to later this year, and the other gives it to me for free. Why would I upgrade now to save money on a phone that I will buy discounted in the future?
I told her that was not what I was offered and that I want what I had been offered. She went to speak to a supervisor, and then came back and told me that the free LTE deal was a south-only promo. Fair enough, but then why was I offered the deal and then all efforts were made to prevent me from going back to take advantage of it? When I mentioned this, she said that her supervisor had said that they could give me the free phone if I agreed to drop my unlimited data to 5GB/monthly as that is what the southern promotion was.
I did some research and spoke to a friend who lives in the south and their promo was a free phone with unlimited data grandfathered in. So what the heck gives with this misinformation? I felt as if they knew I wouldn't give up unlimited data and were just trying to get me off of the phone.
Finally, I spoke with a gentleman tonight who seemed helpful until we arrived at the same point. Except he told me that the previous customer service reps had misinformed me again and that the southern promotion was indeed grandfathered unlimited data. I told him "Great, sign me up then". Then the disappointment set in. He said that it couldn't be done at all. He said I should have taken the offer last night and then had my unlimited data reinstated (as there is a 14-day policy for such a thing apparently). So I asked why it was offered to me before with the intention of getting me to give up my unlimited data but now it wasn't being offered to me at all. I was told "I don't know, I'm sorry". Well, that doesn't fix the problem, does it? He tried everything he could to sell me the lesser phones (that I already mentioned were a step down from my current phone - the Fascinate) and then basically ended the call saying nothing more could be done.
This is absolutely ridiculous to be treated this way. I have paid my bill on time, and I know that Verizon is the most expensive carrier out there. I have cheaper options, but I chose Verizon because the service is incomparable. Why am I being told lie after lie after lie about what can and can't be done and being offered promos that I can't even get? This wouldn't have even been an issue if I had just been given the original promotion I was offered without losing my unlimited data and I feel like your associate simply enjoy dangling carrots in front of peoples' faces.
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Utter nonsense. I feel cheated and worst of all I feel as if I was baited into a promotion I will now never get despite the fact that it was promised to me one night and then forbidden the next.

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If it was "maybe" discounted, why not just save the trouble, the customer, and the time, and just give me what you offered me?
So annoyed right now....

Server Admin keeps dispaying error "The service has encountered an error."

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The service has encountered an error.
Try to refresh the view (servername.local/servicename). (kNetworkError)
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Message was edited by: Viking Marauder

Thanks guys, it seems this is a feature of the operating system and Apple have not bothered to find a solution, maybe because you're not supposed to leave the server admin open for long periods of time. A little disappointing, however it does not seems to be causing any other problems with the server as it is running perfectly well.
Thanks to everyone for your input, I'll close this issue now, and as Jamie Curmi stated this may be resolved in the next release of the OS.

I want to question about the official service at the service center of Sony.

I want to question about the official service at the service center of Sony.
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operator initially said only two weeks to work on my camera. but this week has been more dau even want to go in a month tomorrow, dated July 9, no news from the service center. and I kept the call to the office service. as well as assorted reasons. there are no spare parts or technical constraints, and the last one I call to his office, he said the factory spare part is damaged. imported directly from Singapore. I think, ko new spare part it can be damaged before using that? how the quality of this Sony spare part? ugly? not good? why?
I was disappointed with this situation, where soon it will Eid, want to return home as well to Java. but the camera has not been settled workmanship?
nah, roughly what is the solution of the Sony plagued with this problem? please help, because he did not know to whom to complain. operator had just said: it's up to the father alone.
once again I asked for his help. solution. if you can before Eid arrived.
Thank you,
AD. Rusmianto

Hi awwee107,
Welcome to the Sony Community!
We have forwarded your query to the relevant team for their further assistance and someone from local CC will contact you.
Thanks!

I am disappointed for the lack in application even for a Q10

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Yes, but this app does not work. As well as another car sharing app named Twist

Blackberry Support - Unexpectable....disappointment with the support

I have been using BB curve 8520 from past 30 months. Just now ,my Touch pad was not working. so i had submitted the phone to BB Service Centre. After 5 days,i am getting a mail my BB is '" Unrepairable ". If Blackberry itself can't repair the phone whats the matter of buying BlackberrySmartphones.. Highly Disappointed with the revert of Blackberry..

Unless Apple announces, which they very rareley do, there is no way to know what their plans for the future are.
You can leave feedback for them at:
http://www.apple.com/feedback

Disappointing FIOS TV service

Am I the only person that is disappointed and unhappy with the FIOS TV service, particularly the DVR boxes?
I have 7216 P1 and 6416 P2 DVR boxes and I waited patiently for many months for Release 1.6.2 to get to me (VHO 3303). After living with the update for about a month now I am really disappointed that it didn't improve the performance deficiencies of the boxes. It did fix the problem of the 7216 box sometimes recording just the first few seconds of a program but didn't otherwise improve the overall poor perfomance of the processing speed of the box as it tried, sometimes unsuccessfully, to respond to commands from the remote control.
An example: I have my 'skip forward' set for 30 seconds. When I'm watching a previously recorded program and I press the skip forward button any one of three things will happen: 1) it will skip forward 30 seconds, 2) it will skip forward about 1 second and then go back, or 3) although the box responds that it received the command, nothing will happen. In any event, if I don't pause about 1-2 seconds between each push of the button it won't process the command. The 'skip back' command, which I have set for 10 seconds, behaves in much the same way.
It seems that the Motorola boxes don't have enough processing power to handle a command. My neighbors that have DirecTV (not through Verizon) of Dish satellite service don't have these problems and it is much easier for them to skip through commercials and land right at the continuation of the program without having to constantly go back and forth because the Verizon DVR acts inconsistently in response to commands from the remote control. I know satellite and cable (fiber or otherwise) use different technologies but I don't care. I'm only interested in the quality of the service provided to me; I pay Verizon too much to accept deficient performance.
Anyone else unhappy?

I suspect many here consider the Verizon DVR products to be very much a work in progress, and are not happy at paying $20 a month for a Home Media DVR that has so many bugs. Fixes are slow, and often don't make much of a dent on the existing problems.
my opinion anyway

Totally disappointed with Verizon Services. Need Action!

I have spent numerous hours on hold for 4 days and was given the runaround by both Technical and Billings Department. I was charged TWICE for a PPV that I never get a chance to watch. I ordered the PPV fight of Mayweather Vs Ortiz the day before the showing. When i tune in to the PPV channel it says that the fight already started and I can no longer order it. As a big boxing fan, I was very upset and got on the phone right away. After almost an hour of waiting, I finally got a hold of somebody from the technical department just to be told that she couldn't help me and that I needed to talk to customer service. I was upset that I waited too long just to be told that the technical department couldn't help me. When she transferred me to customer service it just gave me a voice prompt that they are now close. I called the next day (Sept 18) to talk to a customer service (Valerie) and she said not to worry coz there was nothing that was charged on my account. I wanted to make sure since I will be very upset if after I waited for the show and it would just tell me that "I can no longer order the fight since it has already started." Valerie confirmed with me that there were no charges.
Still worried I checked again after 2 days and spoke to CS Aneshia and told me the same thing that there were no charges. I told her to make sure that everything was notated, she confirmed that she did. A month later 2 PPV Charges showed up in my invoice. I immediately called and patiently waited and got hold of billings (Daphne Garcia). I explained to her why I was trying to dispute after which she says that she can only take off one of the charges from the PPV. I requested for the supervisor and waited for another 30 minutes and nobody picked up the phone and got disconnected. I called again and spoke to a gentleman and told me the same thing that he can only take off one charge but he understand my point and that he will put me on hold for a supervisor. This time I waited for 45 minutes and got tired of waiting.
I am fairly new with verizon Fios services and am really unhappy with the services especially the people that are supposed to help you out with issues like this. I wouldn't bother to spend so many hours and days just to get frustrated for some type injustice that I'm trying to dispute. You guys are telling me that there were no notes from the technical dept that was recorded and it becomes my fault! I repeatedly told those agents that I CALLED ON the 17th of Sep and yes it the same night where I supposed to watch the fight. I never have this problem with TIME Warner and I had them for 5 1/2 years.
I have been trying to get my last bill corrected. I need those 2 PPV charges remove. I requested for a supervisor to give me a call but I never got it. Please have a supervisor, manager provide action into this matter as soon as possible. Please looked into this. I am tired and just totally disappointed. My account number is {edited for privacy}
Mr. B.

I've already posted my account number in my post and therefore you guys should be able to track what my phone number is. What I need is for a supervisor or a manager to take a look into the issue. I've dealt with 5 agents and none of them really provided a solution. I am looking forward for someone to professionally looked into this and provide a solution.

I am SO disappointed by the service.

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