I am trying to erase all contents on my iphone 4, its been running for 6 hours now, is this normal?

I am trying to erase all contents on my phone, I am trying to get it back to factory settings,  I don't have any jailbreaks or anything like that on my phone, The circle thing has been running for six hours now, is this normal? Before I did that, I tried to do it through itunes, and it would not restore it through there either? Im at a loss?? That took only like 5 min before it says sorry it could not be restored. This is taking forever....

Hello Stephiworld,
Thank you for using Apple Support Communities!
It sounds like you are trying to restore the phone to its factory defaults but the process is stalled or the phone is totally unresponsive.
If the phone will respond to the Sleep/Wake button, I would turn it off the normal way, then turn it back on.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
When it turns back on try the Erase All Content and Settings option again.
If the iPhone is completely unresponsive and will not turn off normally, I would reset the device with this process from the above article:
If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.
Cheers,
Sterling

Similar Messages

  • HT4113 hello, I have an Iphone 4 and im trying to "erase all content and settings" but it asks for a passcode that i have no idea what is. its none of my previous passcodes ive ever had. What should i do to find out that passcode?

    Hello im trying to "erase all content and settings" on my iphone 4, but it keeps asking for a 4 digit passcode and i have no idea what that passcode is. It's none of my previous passwords I've had on the phone since i've used it. How do i find out that Passcode?

    Are you sure it's asking for a four digit code?
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  • I am using iPhone 5 and tried to Erase All Contents and Settings but it is just showing an apple sign on the screen and nothing is happening now for about 3 days now. All it does is eat up my battery and still show apple sign after charging! Help!!!!

    I am using iPhone 5 and tried to Erase All Contents and Settings but it is just showing an apple sign on the screen and nothing is happening now for about 3 days now. All it does is eat up my battery and still show apple sign after charging! Help!!!!

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  • HT201274 i tried to erase all content and reset settings from the device option.it is taking too long and its been 15 hours but not yet done.its showing a skeleton sigh with buffering and sometimes flipping to apple sign.

    i tried to erase all content and reset settings from the device option.it is taking too long and its been 15 hours but not yet done.its showing a skeleton sigh with buffering and sometimes flipping to apple sign.

    nabidhadi wrote:
    .its showing a skeleton sigh with buffering and sometimes flipping to apple sign.
    You iPod has been jail broken.  Unfortunately you are on your own here. I can offer that you need to find out which method and software was used to JB.
    Good luck...you're gonna need it....

  • HT204053 Trying to Erase All Content and Settings but...

    Help!!!
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  • HT5661 Im trying to erase all content and settings on my previous Iphone

    Im trying to erase all content and settings on my previous Iphone, but it is asking me for my restrictions passcode. How do I get this passcode?

    It is your iPhone. You should know the restriction passcode.

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    I am trying to erase all content and settings but i forgot the password.  What can i do.  How can i retrieve the password

    Place the iPod in recovery mode and then connect to  your computer and restore to factory defaults/new iPod. For recovery mode:
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  • Using apple iphone 5, i observe today that display shows yellow border when i choose option in setting as erase all content and setting, iphone goes in to starting mode, i want to know is there any problem to display, plz give me feed back urgently

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    I had this same thing happen to me.  I was using my brand new iphone 5 (texting and listening to music through the speakers) when it flashed the apple logo, stopped my music and brought me to the lock screen. 

  • HT4623 erase all content and settings iphone stuck on apple logo

    erase all content and settings iphone stuck on apple logo

    Don't worry, just follow these steps to fix iPhone stuck on Apple logo
    => First of all Start your Computer and then connect with Internet connection, now Download the latest version of the iTunes application
    => Now install the iTunes application in your System and connect your Device with computer via Data cable
    => Now connect your Device with iTunes application and then Tab on summary option, see in the left side bar of iTunes
    => Now Select restore option from iTunes and then confirm the Restore Message for better results. After this unplug your Device and Restart it
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  • HT4528 I need to erase all contents on my Iphone 4. It will not recognize my password. Please advise.

    I need to erase all contents on my Iphone 4. It will not recognize my password. Please advise.

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
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  • I tried to download google earth on my iphone. Its been 6 hours and the icon on my phone shows waiting. What can I do to delete this app?

    Question: I tried to download google earth to my iphone and its been 6 hours.  The icon on my phone shows waiting.  I don't think this will finish so I want to delete this icon. I hold down on it until it flashes but will not let you delete. What do I do?

    There was a glitch obviously.  I recommend a restart.  While the phone is powered on, hold the power and home button.  Keep them held down while the phone powers down and starts back up  don't release till you see the apple logo.

  • I tried to erase all content and settings and now the apple logo wont leave

    I had a lot of data on my phone and i wanted to get rid of it. so i went to the settings and went to reset. then i chose erase all content and settings. that was at about 330 today. it said it may take about an hour and i tapped ok and the apple and loading bar came up. i left the house without my phone figuring that the process would be done when i got back. i got home about 2 hours later and my phone was stuck on the logo and i couldnt get it to go away. i tried reseting it and nothing. i let the battery die and nothing. its still stuck on the logo and ocassionally the little loading circle apears and once in a while it will vibrate or flash. can anyone help me? my phone is basically my life and i depend on it for so much. any advice is greatly appreciated.

    start iTunes,
    plug in your USB cable
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    press holding home button(the round button in front of the Phone)
    plug it on to the USB cable
    keep holding the button
    till iTunes says it found a iPhone in recovery mode
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    then sync!?
    http://support.apple.com/kb/HT1414

  • I have an iPod running iOS 5.1.1 and am trying to erase all content and settings

    But whenever I try I get a box saying that I have 6 failed passcode attempts, and to wait for X time. The trouble is the device has never had a passcode on it, so I'm not sure how there were 6 failed attempts. I have tried putting a passcode on and then entereing it, but that failed as well. How do I erase all content if this keeps happening?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
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    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
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  • HT201274 Tried to erase all content and settings...now it won't do anything

    I have a first generation iTouch and last night I selected to Erase All Content and Settings. I wanted to wipe it because I'm switching to an iPhone. The iTouch didn't have much charge so I started charging it while it was doing it's thing. Unfortunately, the iTouch doesn't do anything. When I hold down the power button, the white apple logo appears. It's been on a charger for several hours, too. When I plug it into my computer and open iTunes, the computer doesn't recognize the device.

    Try connecting the device to iTunes in recovery mode and restoring it. See this article for instructions on putting your iPod into recovery mode.
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    B-rock

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