I have rented a movie from apple tv but cant watche it,it says go to itunes store and check for rentals, but its just lowding
just rented a movie from my apple tv, accidently got out, and cant play it back, it says that go to itunes store and check for rentals, but it just show lowding and lowding please some one help, how can i play it back????????????????
Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.
Similar Messages
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rHow do I re-rent a movie on Apple TV? I rented a movie and could not finish it within 24 hours. I am trying to re-rent it and am not given that option. Any suggestion?
It should only give you a warning, but let you do it if you want to. If you can't do it on ATV you can rent it though iTunes and then check for available content on ATV and view it that way.
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My apple TV will no longer download movies. It says to go to the Apple Store and check purchase history. Everything seems to be in order. Any idea what I am looking for?
Okay - let's cut to the chase...
If the Menu Bar (File, Edit... Help) shown in my screenshot below is not visible, use CTRL+B to display it. Then click on Help/Check for Updates. If one is available, you will be able to select it at this time.
Note the item at the bottom of the list; About iTunes. Selecting that will show you which version of iTunes you are using.
An alternative method to display the Menu Bar is click on the box in the top left of your iTunes window... -
I have rented two movies on appleTV. Neither play all the way through. Both stop frequently and freeze for extended periods. It has been more than 10 hours since I downloaded them. What should I do to watch a movie all the way through? My tv is a year old.
Hello there billytea,
From what you are describing here, it seems as though we may need to look into the network configuration. Here is an article named Apple TV (2nd and 3rd generation): Troubleshooting playback performance that I feel has great information about troubleshooting these types of streaming issues and recommendations to optimize it. You can find the article here: http://support.apple.com/kb/ts3623. First a bit about the minimum requirements for streaming HD and SD content:
Broadband Internet connection
For the best viewing experience when renting or purchasing iTunes content on Apple TV, you need a broadband Internet connection. A sustained 8 Mbit/s or faster Internet connection is recommended for viewing 1080p high-definition movies and TV shows, 6 Mbit/s or faster is recommended for viewing 720p content, and 2.5 Mbit/s or faster for standard-definition content. Internet connection speeds may vary depending on your ISP and other factors.
If you are not sure what your Internet speed is, you can ask your ISP, or use an online bandwidth test from a computer that is located on the same network as your Apple TV.
If your internet meets these requirements I recommend following the troubleshooting in the article.
If streaming performance issues occur even with a high-speed broadband Internet connection, consider these suggestions:
Check your home network
Along with a broadband Internet connection, your Apple TV also relies on a high-speed local network to play media content quickly and reliably.Wireless connectionWired (Ethernet) connection
To connect Apple TV to your network wirelessly, Apple TV requires a wireless router or Base Station that is 802.11 a, g, or n compatible for streaming video.
Your Apple TV should also be within a reasonable range of your base station or router, and in an environment with minimal wireless interference. To verify the strength of your wireless connection on your Apple TV, from the main menu, go to Settings > General > About
If you continue to experience slow playback performance when viewing movies and TV shows, connect your Apple TV to your local network via a wired (Ethernet) connection. If streaming performance improves noticeably, then you should consider updating or troubleshooting your Wi-Fi base station or router.
If you are connecting your Apple TV to your network via Ethernet, you should use a 10/100BASE-T or faster Ethernet network.
If you continue to experience slow playback performance while connected to your local network via a wired (Ethernet) connection, consider contacting your Internet service provider (ISP) to increase the speed of your connection. You can also reduce the video resolution of the iTunes Store content as is described in the next section.
All the very best,
Sterling -
When trying to rent a movie from Apple TV, I'm asked to verify my payment method. I don't have a credit card but I do have over $100 dollars in iTunes store credit. How do I get passed this in order to be able to rent movies again?
so i dont understand why i wouldnt be able to purchase the $14.99 movie (unless there's tax or something, but i dont think so?)
Yes, there is tax. -
I have an iPad and have rent several movies from iTunes, I have just bought apple tv, why can't I watch my rented movies on the tv, my home share is activated ? Have I just wasted £99 ?
Hi,
Yes, start the movie on your iPad and tap on the AirPlay icon and chose AppleTV from the list.
You can't "transfert" your rental to your AppleTV but you can stream it using AirPlay. -
I rented a movie from Apple, it shows the charge but I can't find it anywhere on my Mac or IPad...help
Which did you rent it on ? On an iPad it should have downloaded into the Videos app, if on your Mac is there a 'Rentals' tab at the top of the Movies section of your library ?
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I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
Why is it when I rent a movie from Apple it takes all night to load & when I try to play it starts to load again for a while before it plays ? Netflix loads & plays in seconds [ usually] in the same device!
Welcome to the Apple community.
One of the main reasons this occurs is because Netflix uses a feature called adaptive quality and iTunes uses a fixed quality. Netflix is able to reduce its quality to such an extent when it detects that you have a poor Internet connection that the data rate of the movie is as low as 0.5 Mb per second, on the other hand if you have chosen to view an HD movie from iTunes U have chosen a movie with a data rate as high as 5 Mb per second. -
I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?
Rented movies downloaded to an Apple TV can't be transferred to any other device.
(86941) -
Hi, I have rented a movie from I tunes stores and downloaded it on my phone only. However when download completed , movie disappeared. Can anyone please tell me , where can I fine my movie??
Did you tap the Videos app icon?
Swipe left of your Home screen then type in the name of the movie. -
I have ordered a movie from Apple TV and found it would take 10 hours and 27 minutes to down load. How do I stop it, and reverse my order????
The problem is generally due to a slow internet connection.
AppleTV files are fixed size.
For SD you need 2.5Mbps, 720p HD 6 Mbps and 1080p 8 Mbps sustained speeds to view immediately.
If your internet delivers these speeds you should be able to play within seconds.
If slower AppleTV works out how long it will take do download the rental of say 3.5GB for a 720p movie, then subtracts the running time of the movie and whatever that figure is is how long it'll take to start.
So if a movie is 2 hours long and you have a fast connection and it calculates the movie could download in under 2 hours it'll play withing seconds.
If it thinks it'll take 4 hours to download, it'll subtract the running time of 2 hours and allow you to play in 2 hours time.
While this may not seem ideal the reason is that if it didn't precahce on a slow connection you would not be able to play a movie through without stopping and starting to cache the next section.
Unfortunately this is compounded by using the AppleTV for other things as this can reset the clock by flushing any of the rental cached.
AC -
When trying to rent a movie from Apple TV, I'm told it will be 3 hrs. before I can view the movie; then told 5 hrs., etc. What's up with that?
Welcome to the Apple Community.
I'm not sure if you are referring to how long it's taking or why it varies.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
If your internet speed varies, the time will be recaculated from time to time. -
I have rented ten movies from iTunes store and to my chargin they don't play on my iPad after it indicates it's been already downloaded. This has happened to me a couple of times and I just ignore it and rerent the movies. But now it's all the eight movies I rented and two tv shows, one of which I bought a seasons ticket. What can I do to be able to watch these movies or get iTunes to credit back my account. Thank
Does this happen quite often?
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