I Purchased upgrade but do not have old serial number...need help
I bought a new PC and want to move my adobe acrobat 9.0 Pro to my new laptop but the serial number for my product is for an upgrade (which was done on my previous PC I no longer have).
How can I activate my Acrobat 9.0 Pro without having my old serial number?
Need help.
http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload
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Thanks,
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Buy or borrow an external USB optical drive.
See the confirmation email or covering letter to obtain the serial number. If you have lost it, contact the supplier. -
I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request in order to buy the product it's so irritating I'm about to just do a different product altogether... anyone know how to get or bypass the serial number request?
You must first make the purchase, then you will receive the serial number you are asking about. YOu do not acquire the serial number thru the software. You acquire it thru the purchase, possibly via a follow-up confirmation email.
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I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud! HELP!!!!!!!
In this complicated case, I think it's important that you get your work in.
The Photography Plan includes Lightroom 5 and Photoshop CC. Open an account with them and for $10 a month you can be back in business which I think nets you more than $10. It's what I do. You can do this immediately. You get two seats and they can be either Mac or PC.
In your spare time you can sort out the license issue and cancel the plan later on if this is fixed.
If you don't want to go there, then you will have to call Customer Service by phone and hope they can fix this.
800-833-6687
Monday—Friday, 5am—7pm PT
I'm a user like yourself and aside from pointing you to Help docs, I have no authority to fix activation issues.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Find your serial number quickly
Best of luck, whatever you do.
Gene -
I upgraded my computer and need a link to download Acrobat Pro 9 MAC. I have my serial number but do not have my disc. Please help and send link. Thank you. My MacPro computer is slowly dying and I need to get going with Acrobat Pro 9.
Unfortunately, Adobe has quit support of earlier version. They have a version of AA9 Pro for Windows posted, but not for the MAC as I understand it. You can try Adobe Acrobat X (10) Pro, Reader, and Suite Direct Download Links | ProDesignTools, but again I can only find PC versions. Someone may drop by with a link or you might see if anyone locally has the CD (that you could get the install file from). You will still need to use your original S/N.
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I do not know what a Leica is but if it is a computer that came with Lightroom installed then you should contact whoever sold you the machine to see if they provide access for the installation files.
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CS2 on old Mac, bought new Mac and CS5 upgrade, new Mac will not recognize old serial number to activate upgrade
Jakida for issues with serial numbers we will need you to contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
Photoshop Elements 11 is installed on my old pc and I like to deinstall and install on my new notebook.
I do not have the serial number anymore. Can I find the number somewhere on the installed programme?
Thanks for help SonjaYou are allowed to have the software installed and activated on two machines, so you do not need to remove it from the old pc just to install it on the new machine.
If you look in your Adobe account online you might be able to find the serial number.
You can also try contact Adobe support thru chat to see if they can help with the serial number. They might be able to if you can prove ownership of the software.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I have reinstalled Acrobat Pro 9 following a hard drive re format. It opens just fine but does not recognize my serial number. My computer is running Windows 7 64 bit
Hi 12msonti,
Please try the following:
Delete the Adobe PCD folder and caps.db file:
Windows: \Program Files\Common Files\Adobe\Adobe PCD
\Program Files\Common Files\Adobe\caps\caps.db
Launch Acrobat and enter the serial number and check.
Regards,
Rave -
Sometime ago I found a copy of Photoshop 5.5 (both the APPLICATION and TRAINING) CD's in trash. I finally am getting around to try to use this, but I do not have a serial number. I have the original CD's, not illegal copies - how can I get serial numbers to use to get this program working?
Sorry to say you are out of luck.
The serial numbers came on the cd case. If they are no longer there, you have no way of using the program except as a 30 day trial. Adobe does not sell CS5 licenses any more.
Gene -
My daughter reset her IPod and after doing so the Ipod asked for a password. We do not have a serial number for the Ipod as it was used. The IPod is now disabled. How can I fix this?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work. -
My Illustrator cs6 keeps crashing. I want to reinstall it but I do not have the serial number anymore What do I do?
z,
You have registered the serial number in connexion with activating the software, so you should be able to find it here (if you still have the same Adobe ID):
https://www.adobe.com/account/my-products-services.html
If not, you should be able to get it on either of these pages:
Serial number and activation support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service1.html
Adobe ID and registration support (non-CC, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-c1.html
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