I still didn't receive my online number after rece...

I ordered the 3months period of the online number for Germany and I received the notice that 'We've delivered your order' confirmatioin from Skype, however till today I still haven't received any online-number and in my account page no online-number is given/activated. 
Could you check what was going wrong? 
Transaction date: Apr 23, 2012
Order number: redacted to protect privacy
Order status: Delivered
Thanks.

Dear Readers,
We here in the Community do not have access to Skype accountholder files or records, so the best recommendation we can give you - which is also the correct action to take - is to contact Skype Customer Service directly.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
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