I talked to Apple Support / Product Support

I spent the better part of 2.5 hours on the phone with Apple Support and the iWeb product support folks because I couldn't publish pages or the app would not recognize my page files. The Apple folks were able to replicate the issues (which you think they might have done BEFORE the launch, but I digress) and the only work around was to move my domain file (Library > App Support > iWeb > domain) to the desktop, then launch iWeb from there.
Even then, we (me and my new best friend at Apple) had to make changes to a page before the site would successfully publish. Even so, my blog is all messed up and the app itself is very unstable. It has quit unexpectedly at least five times in the past hour.
I'm afraid this Apple isn't fully baked.

Perhaps you have a corrupted install or copy of the software.. I have been using the new version for 3 days now and have not had any issues at all. I would try backing up your domain to an external drive and then reinstalling iWeb. If that doesn't work then perhaps it is a bad copy and you need to have Apple replace it.
Good Luck!

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Can I recover data from a reformatted hard drive? I did not do a back up prior to talking to Apple Support and the guy having me delete the hard drive and start anew. My bad but is all lost??

Can I recover data from a reformatted hard drive? I did not complete a back up prior to talking to Apple Support and the guy having me delete the hard drive (10.5.8) and start anew (10.6.3). My bad but is all lost?? Years of very important information....

You will need to purchase reovery sofware such as such as FileSalvage
http://subrosasoft.com/software/filesalvage
You can download a demo copy that will tell you what it can recover
If you want to recover that you must pay for the software then
When you do the recovery, you will need another disk drive to receive the recovered files
Having install a new operating system on the disk after the retformat is going to gradually reduce the amount of data that this software will be able to recover for you
Allan

I have sent my iPhone for repair, but the case has the wrong description, I have called and talked to Apple Support, and told them the actual case and they told me thats what it was for and my Warranty covered it.. When will I get a new iPhone or mine?

I filed for a case and my One-Year warranty is still available until Jne 2014 , somehow the description in the case is mixed up and says it was cracked or dropped, but the real reason is the Audio goes out on my iPhone 5 after the iOS 7.1 update every 20 minutes and I have to restart it. I talked to apple support and they told me my warranty will cover the audio issue, but it still doesn't say that in the repair description. How can I see that? or will they already know? Apple has told me that they will, but I don't want it to be mixed up and me have to pay for something and it not being my fault.

Besides checking the support status assuming you filed the case with your Apple ID, there is nothing more you can do. Nobody here knows that as nobody here works for Apple. We are users like you. Apple does not monitor this forum. You will have to contact Apple support for the information if you cannot get it the way I described.

Iphone 4.1 syncing issues fix right here talked to apple support

well i just off with apple i found out how to do it
Message was edited by: baka84

baka84 wrote:
you need to go to start control panel and or remove software here's the list uninstall
itunes
quick time apple
mobile device support
apple application support
apple software upgrade
bonjour
after you do that go to www.apple.com/itunes download it again install. (do not plug ur iphone in while reinstalling) then once its installed restart ur iphone before syncing after that plug it in should just work fine. i talked to apple's support line thats how i got it done
before you reinstall itunes restart ur computer first

Invalid Serial number?! so now I can't talk to apple support?!

i read the serial number on the back of my airport extreme. have triple checked it so it is right. i can't go to apple support because it says it isn't a valid serial number?!
i need to open 2 ports and thought i had done it correctly but i guess not. need help.
we have a server in our office that hosts our database. we need to connect to that remotely and am told by the database software company it can be done. is that consider personal file sharing? what service is that, and/or does it matter?

Well, you're gonna have to recover the password for that Apple ID:
http://support.apple.com/kb/ht5787

HT4061 i cant access my phone to provide the serial number and i want to talk to apple support

my screen on my iphone 4s is broken and i want to back up my phone on itunes but it is asking me to allow access to my phone by responding on my phone of which i cant because it is broken. is there another way to do so?

Hi mikevickie,
Thanks for visiting Apple Support Communities.
If you only see the "connect to iTunes" screen on your iPhone, the steps in this article can help:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Best,
Jeremy

HT4628 Persistent problems installing Time capsule. Is it a dumb product or what? Internal disk always needs repairs. its been changed I've talked to apple support and genius. No resolution in sight. HELP!!

Real issue its been changed its been geniused its dumb and I'm getting very upet at it.
Questions can I set up this thing as a wireless device and have it nnect to the internet wirelessly as well as have my computer connect to it wirelessly?
Why does it appear to retain all previous profiles everytime I try to restore the factory settings?
Why does it not work? Is there a real Mac genius out there who would kindly walk me through this in a non-technical way?
Thanks for assisting!!

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

I have a damaged disk and after talking to Apple Support I know I need to wipe my hard drive. I want to save as many of my files as possible, I have an external hard drive and when I boot in recovery HD, I can see my files, just not sure how to transfer.

I'm currently running Lion OSX, and I've already tried repairing the disk multiple times. At this point I really just want to rescue as much of my files as possible.
Thanks!

Is there any critical data on the external drive? If not, partition it so there is enough room for the operating system and a recovery tool that you buy from the store on one partition, and enough to completely recover the contents of the internal drive. Partitioning is described here:
http://docs.info.apple.com/article.html?artnum=61301
In the options section of the partition tab, be sure to select GUID for both partitions after selecting them. Once done, install the operating system on the first partition, and then install the recovery tool on it. Finally run the recovery tool to exttact the info to the second partition.

When I tried to download latest version of Itunes, It got about 3 quarters done then it said "an error" occured. I dont know what else to do, my warranty ran out to talk to apple support.

I tried to download the lastest version of Itunes. It got about 3/4 of the way through & "an error" message came up. I tried recently to update my email address but I cant take the old 1 out. Please help!

It is seen when I connect cable from ipad to dekstop then I see the message as "Ipad is in recovery mode." How can be solved this problems ?

I am not happy with apple support

MacBook Pro (13-inch Early 2011)
Serial number C0*******H2H
I bought apple MacBook pro 2011, One night I put my MacBook on standby mode when I wake up in morning it's power is off, not starting at all I tried all the things but still it is not working.
But I thought apple can help me to solve this issue as I spent lot of money for this product and also buy 3 years protection plan in advance to make sure if I got any issue then it will be taken care of by apple.
When I go to service station they told me your unit is tempered and we are not sure you cover in apple warranty or not, I am totally surprised, yes I try to change my Hard disk and RAM as I want to use SSD and more RAM, but I did the same thing with my other laptops as well but nobody told me your unit is tempered.
I try to explain this to service station but they speak in very rude way and told me unit cannot be covered in warranty.
After a long discussion they are agree to talk with apple but within two days they reply same thing, I feel like cheated as when I bought mac book they told me just buy this protection plan and forget everything.
Me and my company using a lot of apple products and we believe in Apple support that’s why we spent a lot of money on apple products but now I have to think again and reconsider my decision as other companies giving us a very good offer.
I am also thinking to return back my all apple products and recommend to my company not to buy anything from apple in future, because now apple is not an extra ordinary company.
I am very sorry to say that now it is not important for me, you repair or replace my unit, because I do not know I can believe on apple product or not.
Regards,
Nitin Sharma
(Business Manager IT)
<Personal Information Edited By Host>

Yes I also think replacing RAM and hard disk not void the warranty, but I got this reply from service station they do not want to share anything they talk with apple support, we told him At least give us proper reason but they repeated same thing again and again, if you cannot give solution then you must tell reason to customer.
And one most important thing why I should by Apple protection plan as it is not covering this very simple problem, I think it is totally wastage of money, Other companies service center and support is more reliable then apple. When I ask them OK it is not cover in Warranty could you tell me how much repair cost, they told me it is about 1000 $, by the same you can bought a new Macbook, that means only one part cost is equal to new mac then all other things in Macbook is free ?
And you told me you know only one side story, Yes it’s true but I think Apple is not audit their service stations, they never check Is service station people helping the customer or irritating the customer.
<Edited By Host>

Contact Apple Support Welcome back. Do you need help with the same topic?

Hello I've got a problem in the security questions I do not know whether there are alternative email how to restore security questions and alternate email.
Thank you
<E-mail Edited by Host>

You are not talking to Apple support by posting here. This is a public user to user technical support forum and you should not post personal information on here.
If you want help, then go and contact Apple support and NOT a technical support forum.

HT202696 What happens if Apple Support expires for a product? Does it mean there is no more help available and you are on your own just because you have an older Apple product?

We have a family of Apple products at home, and with every new one, we learn a new aspect of the Apple Life. After switching to iPhone 5S and struggling between some applications, I've decided it is time to upgrade rest of my older devices requesting an IOS Upgrade to 8.1.2 for weeks.
My older iPhone 4 didn't have an upgrade, which was not advanced enough anymore to carry a new software, this I understand. The upgraded iPod Touch and iPad Mini don't seem to have any problems with the recent changes so far. However, the older iPad (2) we had is messed up, just like many other people's as mentioned on the pages of these discussion groups. According to these user comments / complaints, it is obvious that upgrading to IOS 8.1.2 was not the right option to older version iPads just like it was not for iPhone 4; actually it shouldn't be an option in the first place.
On my previous problems with iPhone 5S, I've come to realise the practicality & functionality of the Apple Support system when contacted directly, instead of going through many discussion pages of people with same or similar problems where everybody is asking but just a few is replying. So, I wanted to give it a try to find a solution to my recent problems with iPad, but this time Apple Support pages replied with "Technical Support & Service Coverage are both Expired" message.
First, I did not know that Apple supported its users personally, and I loved it. Maybe this is because I didn't have previous problems with my old iPhone and iPad. Especially the Apple Support - Chat option I preferred, where I got help step-by-step from Apple operators. And then, I did not know that this service support was only for my devices until an expiration date, and this did not please me much.
Can anyone enlighten me on how to receive any response from Apple about what to do with problems of an old Apple device?

And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time. That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue. In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies. But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website. Literally 99% of what they can do over the phone is just walking you through the publicly available support articles. In other words, you're paying the fee to have them do your research for you. It's like hiring a research consultant to go look stuff up in the public library so you don't have to. You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks. You know how to make coffee. Everyone knows how to make coffee. And Starbucks coffee isn't any better than what you could make at home for far less. But you want the convenience. So you're really paying a convenience fee. Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.

How to remove a product from my Apple Support Profile

I want to sell a used computer. It is necessary to remove it from my Apple Support Profile at supportprofile.apple.com before doing that.
I can see the machine in the list of products. I can click the link "remove" but the wheel turns forever and the next page is not displayed. The removal process is stuck. This is also so in different browsers (I tested Safari, Firefox).
How can I delete a product from the list in my Support Profile???

Howdy Barry
Here's my test from an old product I no longer have
⬇ Click/Tap to enlarge ⬇
You just click the Product (as highlighted in grey)
Click the [Remove Product] button centerstage - the appears VERY briefly beside the button
one responds to the challenge "Are you sure..." by clicking [Remove Product] once more
Success page
notification email ( notice there is NO "Undo" )
back to MySupportProfile after clicking the only button on the Success Page
If you think [ EDIT Products ] button may be a workaround, I'll let you illustrate
ÇÇÇ
<Edited By Host>

Apple set my iCloud storage at $40 without asking or telling me. They won't let me contact them to fix that unless I pay for support. Nor will they let me downgrade. How do I talk to Apple?

Apple set my iCloud storage at $40 without asking or telling me. They won't let me contact them to fix that unless I pay for support. Nor will they let me downgrade. How do I talk to Apple?

Have you actually been charged? Did you convert from MobileMe? If so, you'll be automatically put on that plan, but revert to the free one when your current one expires.

My iphone 5 is stuck in recovery mode. Followed apple support instructions...uninstalled and reinstalled all apple products. Not getting any error codes, just cord/tunes pic. Itunes is not recognizing my phone so I cant even restore. Pls help !

I just got this phone about 2 weeks ago. I was prompted to do an update and did it... then my phone showed the image of the wire to the itunes symbol... so it's in recovery mode. I have been working on this for hours! I read tons of apple support procedures and followed them to the letter.... HT1414, TS3125, TS1538 etc.
I uninstalled my itunes, quicktime... all the apple products like the instructions said. I reloaded everything and rechecked to make sure it was good. Driver is showing up good with no problems.
I would totally be fine with restoring it to the original settings... I've only had it for 2 weeks! But itunes won't even recognize the phone so I can't even hit the restore button. This is so frustrating. I am running windows 7... and I ran all updates like the apple support instructions said. I checked updates with Norton. All good. I did all the windows & norton updates before I uninstalled and reinstalled apple products. If I could only get itunes to even recognize the phone.
The phone is not jailbroken... it was fresh from the factory... then that update!
Please help. I am without a phone.

I may have fixed the issue. The errors in device manager were a driver error apparently windows didnt have appropriate drivers installed to allow itunes to recognize a device in recovery mode. I followed the paths in the guide above in more detail using this path ( http://support.apple.com/kb/TS1538 under if device not recognized while in recovery mode) to alleviate the issue update is now installing appropriately ( i hope).
I will update if everything works correctly

I talked to Apple Support / Product Support

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