I want a refund for app

i purchased drivesafe.ly about an hour ago. none of the features work , so i wanted a refund. i went into i tunes. clicked on purchase history. picked report a problem selected drivesafe.ly. and it opens the itunes support page. unclear how to proceed to start process of refund?

Click "Support" at the top of this page, then click the link under "Contact Us".

Similar Messages

HT1904 How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 An album downloaded twice on my iTunes and I'm charged twice for the album. I want a refund for one of the charges.

An album downloaded twice on my iTunes and I'm charged twice for the album. I want a refund for one of the charges. How do I do this?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I want a refund for $40.00 for the extra icloud storage i purchased How do I go about getting that done

i want a refund for $40.00 for the extra icloud storage i purchased How do I go about getting that done

Try this discussion...
https://discussions.apple.com/message/19339519#19339519
From the More Like This section on the right.

How to get a refund for app store purchases after 90 days

Is it possible to recieve a refund for App store purchases after 90 days have passed. In my case I purchased several apps by the same developer which cost around £10 in total, but due to a recent update they are now unusable and lead to frustration as they are impossible to use. The initial purchase was longer than 90 days ago, however the most recent update that has lead to the faulty item was probably within the last 90 days.
many thanks.

Click Contact Us at the bottom of this page and contact iTunes support and ask.
In general, all sales are final.

HT4009 How do I get a refund For apps that I purchased in the App Store?

How do I get a refund for apps that I purchased in App Store?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I want a refund for an app that didn't work

How do I get a refund for an app that does not work as described? I went to iTunes and chen I click on the "report a problem" link it just takes me to the apple website and I ahve no ides how to proceed.

Click "Support" at the top of this page, then click the link under "Contact Us".

Frustration! Refund for apps that don't do what they are supposed to?

How quickly a $2 app turns into a $50 waste of time!
I purchased a $2 unit converter app to use at work and whenever else I needed it. After playing with it for about 20-30 minutes, I realized that there were several calculation errors. The unit converter simply didn't do correct conversions! (1 foot equals 11.986 inches!?) Now, If I'm noticing some simple conversion errors myself, how many conversion errors are happening that I don't realize? Needless to say, this app is useless to me because I can't trust its data.
So I contacted the dev, and even got a response within a day. I sent a second message where I had done a lot of troubleshooting for them, hoping they could correct the problems. Nothing. No update, no response, nothing.
So this brings me to my question... how can you get a refund for an app that doesn't do what it is supposed to do?
Yes, yes, I realize the "all sales are final" thing. But this is where Apple's usual high level of customer service fails. Am I supposed to buy apps on blind faith that they work, knowing there is no refund? If I was assured that someone was testing these apps and assuring me that they do what they are supposed to, then okay. But that's not happening.
Oh, wait... read reviews before buying? How is that possible for new(er) apps? If nobody buys it because they are waiting for reviews, then nobody can review it. I'd hate to be a dev and make a great app and have nobody buy it because they were afraid it wouldn't work.
Not all apps have free/lite/trial versions.
If this "no refund" policy is to be fair, then there needs to be demo or trial periods on all apps, to be certain that they actually do what they are supposed to! Until then, I want my $2 back so I can buy a unit converter that doesn't have calculation errors. I won't hold my breath for that... or for the ~$50 of my time wasted testing someone else’s app to no avail, and trying to find a contact source for Apple to request a refund.

I do see where you are coming from.
However I'm just personally against people buying something with the intent of taking it back and that's what would worry me here. I'm talking about girls I know who buy 4 dresses to take home and try out (and perhaps wear) and then take some or all of them back. Now that's one way to shop but I don't agree with it as I think it makes it more expensive for the rest of us as there is a cost involved in customer service and repackaging returned items. Note that is an example and I don't particularly care about buying dresses myself - except on Fridays when I log on as BettyDP
And you mention you only want this for broken apps (i.e. ones that fail to deliver what the are for), rather than apps you bought and decided you didn't like/need. But this is a fine line and some people would use such a system to try to claim money back on an app they bought and thought wasn't that good, even if it did what it said. So who's to judge where that line is? And to have Apple employing people to make that call would push up the cost to all the apps.
Now you genuinely have an issue with this particular app and, in my opinion, deserve your money back. However if you buy 100s of apps and end up wanting your money back on a large proportion of them then I do not agree with you, for the above reasons. When spending money, in my opinion, you should do your research and read reviews to make sure it suits. Sometimes, for a new app, you can't do as much in which case you either take a risk or hope you can get your money back if it doesn't suit. Yes, an item sold should do what it says to meet basic trading standards (and otherwise it's basically fraud), but, IMHO, there should also be a level of caveat emptor (buyer beware).
Ultimately, for $2, I personally would probably chalk it up to experience and not try to reclaim it - thinking that the time spent trying to claim it back would be more hassle than it's worth. But then maybe that's just me.
Now your demo point is a good one. Some app developers make a demo or lite version of their app to give you a free preview. That's their choice and not something Apple enforces and they think the extra coding to make this version is worth it in that it hopefully will drive up more sales. I agree it would be nice if Apple put some funky time limit on ALL apps so developers don't have to do this, and so you get it for free for 24hours to trial. It would certainly help in your situation and I myself would also find this useful.
Finally the time you spent debugging the app is your time. You didn't need to do that and I don't think that's really that relevant here (I presume you aren't expecting to get you $2 back AND some extra because you spent some time fiddling with it?)
Anyway, now I've made my opinion known (which you are perfectly entitled to disagree with), I'll get off my high horse and actually point you out to something helpful:
http://www.iphonedownloadblog.com/2009/07/09/iphone-app-refund/
(note I did read your comment about this form not working but I'd say try it again later or on another browser).
Also note the interesting comments on this link which give more reasons (from a Developers point of view) why this is possibly a bad idea...

I want a REFUND for my s10-3. - Angry unsatisfied customer who feels cheated

Here is the terrible story with the great company Lenovo.
I bought a netbook for my bro on Nov 1st week(had a tough time to gather the money to buy one).
After buying the netbook, i reached home and when i swithched it on, i saw blue screens and BSODs (Awesome guys)... I went to the shop from where i bought the netbook on a working day (yes, i am working and i have to take a day off to go the place thus costing my one day's pay). I went there and they reformated the netbook and told me its good to go. I was happy.
I go home and after 2-3 days i again see BSODs and netbook not starting up probs. I post it here and get some solution which sometimes work(the press button for long time thingy) , then i installed Ubuntu on it(it took me 5 **bleep** attempts to install it cos it would get stuck in betweek always). After that Ubuntu went fine for 1 week and i tried the memtest that i got with Ubuntu (the one included in Windows is **bleep**!!, it comes out telling its all good), and the memtest that came with Ubuntu failed which gave me the info that the RAM is faulty or so.
I then take another day off( I loose another day's pay) to go to the service station because the idiots from the place i bought says that if I go then only will the service be done fast. I go to the service center and what do i see, 6-7 ppl with the same issue.. THANKS LENOVO. I then talked with a person there in the service center, he takes my machine and replaces the RAM. I run a memtest and its fine..
I then travel home (i work outside home state) and give the netbook to my bro and when he uses it , its fine.. and I come back to the state where i work. And my brother calls me in a week telling that it got some BSODs and its freaking dead. I come back to the state and get it and come back and call the place and told them to go to the service center. They asked 250Rs for them to go the service center as I couldnt take a leave from office that day. They went and after 1 week I got the netbook back(which was this Jan-feb). I then check the machine and its fine. After a week i checked it again and it gives me the same **bleep**!! LENOVO you're awesome.
And i cant send this piece of **bleep** to my bro. I have always admired LENOVO when it got it working from the service center but if it was just for a week then i should say LENOVO has no respect from my side.
AND now i want a refund. Its just 3 months now and I dont want to waste my money, my work , my time. I want a REFUND. Someone please let me know how to go about this. I feel cheated and the money i spent time in collecting gone a waste.
X-jo
Solved!
Go to Solution.

Just awesome, they didnt call back. I called them (Lenovo Service Center) and another guy took (third time third person).
NOW he is telling that i have to lodge a complaint to get it serviced and then only I will get a case ID. And he told me that he refixed the RAM and it worked fine so there was no need of lodging a complaint.
Now what the hell am i supposed to do? First time i went, I didnt know abt the policy of calling lenovo customer care to get it fixed. At that time custome care was down(first impression is the best impression), and the guy in the service center took it and said he will fix it and told me he changed the RAM.
Second time the ppl from where i bought the netbook went and did the same is what he is telling as there is no caseID.
These ppl are removing the memory stick without lodging a complaint, isn't this illegal? That too ppl in Lenovo only.
Someone better address this case carefully treating this as high priority!!

TS1702 refund for app that dont work

how do i get a refund for a app i pay for but i didnt work on itunes

Refunds from the App Store or iTunes Store
Or you can try to download a version of the app that IS compatible:
App Store: Downloading Older Versions of Apps

HT204088 How to Receive a credit refund for app purchase

I need to know who can I contact to receive a credit refund for an app purchased on my daughter's iPad.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

HT4061 I want a refund for the storage upgrade purchase

I need to know how to get a refund for a storage upgrade purchase

I purchased more Icloud space and now the completing page won't go down, it's stuck. How do I reverse my purchase.

I have been billed on my credit card six times for one purchase as well as it was I purchase that I deleted within two minutes and want a refund for.

There was a purchased that was not what I thought it was so I immediately deleted and was hoping to have somewhere to ask to be refunded. I did not find this and now my credit card is being charged six times for this one charge.

"There was a purchased that was not what I thought it was so I immediately deleted and was hoping to have somewhere to ask to be refunded"
There are no refunds for this. Once you click buy it is bought.
As for the 6 charges, just report the issue to itunes, they will resolve.
How to report an issue with Your iTunes Store purchase

I want a refund for my app purchase.

Hello,
I download a app call "iblack-unwanted call" for my iphone 5. It doesn't work and I want my money back. I want to block a caller from texting and calling. I saw the reviews and it show that it was positive. But once I download it, it look different from the preview and it's not blocking the calls.

If you've tried contacting the app's developer and not had a reply then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I want a refund for an app that I have accidentally downloaded( I got the regular version of x plane thinking it was the hi def version)

I bought the normal x plane thinking it was the hi definition version, I did not play the regular but bought the hi rev version to . I would like a refund so that I can buy another app with that money. I uninstalled x plane ( regular)

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).

I want a refund for app

Similar Messages

Maybe you are looking for