TS1702 refund for app that dont work

how do i get a refund for a app i pay for but i didnt work on itunes

Refunds from the App Store or iTunes Store
Or you can try to download a version of the app that IS compatible:
App Store: Downloading Older Versions of Apps

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HT4009 How do I get a refund For apps that I purchased in the App Store?

How do I get a refund for apps that I purchased in App Store?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

TS1702 claim refund for app that does not work

i have bought a app that is "HD" i also have the free version. the HD paid app is no different and does not load, infact the free version comes up (all stats and detaisl) when the paid version is opened, even after deleting the free version. i have re booted the i touch. how can i claim a refund. also i cannot contact the vendor as the page does not open, its unavailable.... can any one help?

The last time I used the "report a problem" there was an option to describe the nature of the problem. But if you didn't get any comment option, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Refunds for apps that don't work

There are no notes on an app that says it needs gps to work. I have purchased 2 apps recently for update on traffic conditions in the uk. I wrongly assumed they would use wi fi to retrieve information. An earlier app showing motorway cameras worked fine via wi fi. My ipad doesn't have gps how do I claim refunds

See the following:
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/app-store -refunds

Frustration! Refund for apps that don't do what they are supposed to?

How quickly a $2 app turns into a $50 waste of time!
I purchased a $2 unit converter app to use at work and whenever else I needed it. After playing with it for about 20-30 minutes, I realized that there were several calculation errors. The unit converter simply didn't do correct conversions! (1 foot equals 11.986 inches!?) Now, If I'm noticing some simple conversion errors myself, how many conversion errors are happening that I don't realize? Needless to say, this app is useless to me because I can't trust its data.
So I contacted the dev, and even got a response within a day. I sent a second message where I had done a lot of troubleshooting for them, hoping they could correct the problems. Nothing. No update, no response, nothing.
So this brings me to my question... how can you get a refund for an app that doesn't do what it is supposed to do?
Yes, yes, I realize the "all sales are final" thing. But this is where Apple's usual high level of customer service fails. Am I supposed to buy apps on blind faith that they work, knowing there is no refund? If I was assured that someone was testing these apps and assuring me that they do what they are supposed to, then okay. But that's not happening.
Oh, wait... read reviews before buying? How is that possible for new(er) apps? If nobody buys it because they are waiting for reviews, then nobody can review it. I'd hate to be a dev and make a great app and have nobody buy it because they were afraid it wouldn't work.
Not all apps have free/lite/trial versions.
If this "no refund" policy is to be fair, then there needs to be demo or trial periods on all apps, to be certain that they actually do what they are supposed to! Until then, I want my $2 back so I can buy a unit converter that doesn't have calculation errors. I won't hold my breath for that... or for the ~$50 of my time wasted testing someone else’s app to no avail, and trying to find a contact source for Apple to request a refund.

I do see where you are coming from.
However I'm just personally against people buying something with the intent of taking it back and that's what would worry me here. I'm talking about girls I know who buy 4 dresses to take home and try out (and perhaps wear) and then take some or all of them back. Now that's one way to shop but I don't agree with it as I think it makes it more expensive for the rest of us as there is a cost involved in customer service and repackaging returned items. Note that is an example and I don't particularly care about buying dresses myself - except on Fridays when I log on as BettyDP
And you mention you only want this for broken apps (i.e. ones that fail to deliver what the are for), rather than apps you bought and decided you didn't like/need. But this is a fine line and some people would use such a system to try to claim money back on an app they bought and thought wasn't that good, even if it did what it said. So who's to judge where that line is? And to have Apple employing people to make that call would push up the cost to all the apps.
Now you genuinely have an issue with this particular app and, in my opinion, deserve your money back. However if you buy 100s of apps and end up wanting your money back on a large proportion of them then I do not agree with you, for the above reasons. When spending money, in my opinion, you should do your research and read reviews to make sure it suits. Sometimes, for a new app, you can't do as much in which case you either take a risk or hope you can get your money back if it doesn't suit. Yes, an item sold should do what it says to meet basic trading standards (and otherwise it's basically fraud), but, IMHO, there should also be a level of caveat emptor (buyer beware).
Ultimately, for $2, I personally would probably chalk it up to experience and not try to reclaim it - thinking that the time spent trying to claim it back would be more hassle than it's worth. But then maybe that's just me.
Now your demo point is a good one. Some app developers make a demo or lite version of their app to give you a free preview. That's their choice and not something Apple enforces and they think the extra coding to make this version is worth it in that it hopefully will drive up more sales. I agree it would be nice if Apple put some funky time limit on ALL apps so developers don't have to do this, and so you get it for free for 24hours to trial. It would certainly help in your situation and I myself would also find this useful.
Finally the time you spent debugging the app is your time. You didn't need to do that and I don't think that's really that relevant here (I presume you aren't expecting to get you $2 back AND some extra because you spent some time fiddling with it?)
Anyway, now I've made my opinion known (which you are perfectly entitled to disagree with), I'll get off my high horse and actually point you out to something helpful:
http://www.iphonedownloadblog.com/2009/07/09/iphone-app-refund/
(note I did read your comment about this form not working but I'd say try it again later or on another browser).
Also note the interesting comments on this link which give more reasons (from a Developers point of view) why this is possibly a bad idea...

Paid for App that stopped working

I am a Newbie and paid for a Weather app that just stopped opening and working. Can anyone help me with how to resolve that problem?

Hi Eric,
Haven't had that happen dealing with the app store, they have been good about reloading paid-for apps. I have had to learn to just trust them when downloading free apps when they ask for login and authorization to purchase, which actually does not result in a charge for free apps.
You could also file a user review note that the app stopped working and see if you get a response. When things like that happen, there are often updates to apps that are free downloads since you already paid.
If that particular app is really important to you right away, you could go through the download/possible charge and see if you end up getting charged for it. May just be a formality that doesn't result in a real charge to your credit card.

HT201363 how can i or can i get reimbursed for apps that wont work on my iphone5

cant get some apps to work please help

Hello hellonthehighway,
The article linkeed below details the steps for reporting such an issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

I have ipod gen 2 8gb. WHere do I find apps that will work?

Gen2 8gb ipod touch. Is there a way to search for apps that will work on that? I know it is older. Most of the apps I find will no longer work on under iOs 3.0. Looking specifically for apps for calorie counter & book on tape.
thx

No, all you can do is look a at an app that internest yuo and see if it is compatible with your iPod.
BTW, a 2G iPod can go to iOS 4.2.1
To update
Connect the iPod to your computer and update via iTunes
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later. With 1OSX 10.4.11 you can only go to iTunes 9.X which gets you as high as iOS 4.1
Identifying iPod models

HT1904 How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Can you make a app for texting that dont need wifi for iPod touch

Can you make a app for texting that dont need wifi for iPod touch

I don't think that even possible without any kind of connection

Can we get reimbursed for apps that do not work

Can I get reimbursed for apps that do not work?

Hi...
You can contact iTunes support here and see if they will make an exception:
http://www.apple.com/support/itunes/contact/
They usually respond within 24 hours.
Hope this helps.

HT204266 looking for the old Netflix app that will work on original Ipad with ios 5.1.1

looking for the old Netflix app that will work on original Ipad with ios 5.1.1

Netflix does in fact have the old version of their app available.
In iTunes on your computer, download the App you want a compatible version for using the same Apple Id that the iPad has for the App Store. For Paid Apps its best to consult with the App maker to make sure there is a compatible App. With the App Downloaded to iTunes on a computer you can go into The App Store App on your iPad, Tap on Purchased, and Look for the App there. Tap on it to begin the download. It will likely say its not compatible, but if there is a compatible version it will offer to download it. Install the latest compatible version of an app on an earlier version of iOS or OS X

HELP!!! I am getting really fed up with things that dont work.

I am asking why a year ago i wasted money on Prem elements 8 only to have it not do the same as prem 2 did not do.
Neither will see my cameras a canon 650i & sony hc320i which were visible on Win 98 with prem elements 2, i now have win7 loaded Pe2 on both my new laptop & my 2 year old HP desktop the HP crashes if i try to go to DVD burn the Toshiba Laptop just does not see camera or DVD burners.
PE 8 i thought would be a solution after all its up to date but i hate it as a package oh and guess what it wont see camera or burner so great i wasted my £100+ on something thats horrid to use & wont work. Bring back PE 2 but how do i make it work on both PC,s.
Pe2 has always been a problem but worked with a lot of messing but now i can only download onto it from DVD then edit slowly ie 15 minutes for every tag on the timeline but having done this it will not see a burner.
Im not a techy but was told to re load Roxy or Nero missing out bits, i cant see either on my pc,s anyway & dont have the programs to load. the burner works with other programs so my guess is that Adobe just dont add the bits that do the job.
Well as you can guess i am fed up haveing spent money on something that does not do what it said on th box it just rubbish to expect a mere mortal to play around with a pc.
Question then is this simple, How do i get this to work properly without getting techy & download to DVD in PAL format and talk to the camera without it crashing my PC.

Hi in reply to this both cameras are dv video cameras the sony being 3 years old & great the Caon is 5 years old having been bought for the athens olympics. Operating system as stated is win7 that does see the cameras on my lap top. i dont know what other facts you need.
I have contacted Adobe at least 3 times since buying Adobe PE8 the last time pointing out very unhappily that customer service is about replying to emails. The customer service contact is the one with the original packing. i have to say this is getting me no where. I want it to work when loaded its on a new PC where nothing has been added as one of your colleagues has there is no'downloaded trash' the only programs on it are those that came with it plus PE8.
Life & PC's are supposed to be fun this is not. when i have the time to wait for elements to talk to the net 7 crash again i will ask for more help either Windows 7 is rubbish or the link to adobe. sad really
Date: Fri, 18 Jun 2010 06:26:09 -0600
From: [email protected]
To: [email protected]
Subject: HELP!!! I am getting really fed up with things that dont work.
Your Canon 650i is a still camera. You should be able to download the photos from it using either Photoshop Elements or the Premiere Elements Media Downloader. The video, per the FAQs to the right of our forum, will likely need to be converted before you can edit it in Premiere Elements.
I could not find any specs on a camera called the Sony HC320i, so I have no idea if this is a still camera, a tape-based or hard drive based camcorder or even an AVCHD unit.
Beyond that, you really haven't given us nearly enough information to help you out. If you're unhappy with the software, you can certainly contact Adobe by clicking the Contact button at the top of this page.
Meantime, does Windows recognize a connection to these cameras/camcorders when you plug them into your USB or FireWire port? If not, the issue is with your system. Not the program. Without knowing what operating system you're using, it's hard to advise you beyond that.
Meantime, have you gone to Premiere Elements Help menu and selected Check for Updates to get the 8.01 patch?
Have you gone to Windows Update and manually downloaded the non-critical updates to ensure your system is completely up to date?
Again, if you're as frustrated as you are, I'm surprised that in the past year you have not contacted Adobe. At the very least, you could have asked for a refund within the first month or so.
>

The app store on my brand new ipod touch offers me majority apps that cannot be used on my software. how do i find apps that will work with 6.1.5? this is frustrating, especially when purchased brand new.

the app store on my brand new ipod touch offers me majority apps that cannot be used on my software. how do i find apps that will work with 6.1.5? this is frustrating, especially when purchased brand new for christmas.

See the following to purchase earlier, compatible version for iOS 6
App Store: Downloading Older Versions of Apps on iOS - Apple Club

Why am I being billed for equipment that never worked from the get go, and that your representatives admitted never connected to the computer on your end?

In September my husband and I were planning a cross country move and we thought that having a Jet Pack to go on line with while we were traveling would be a good idea. When we ordered it we told the representative that we did not need it until the 1st of Oct. as that was when we would be leaving. It arrived on our door on Sept 9th with the instructions to be sure and activate it within 2 weeks or we would lose the line. On the 19th we called in the activation and everything appeared fine. We hit the road on the 1st and Nothing, Na-Da, Zip, Zilch .... The equipment never worked from the get go! We called Verizon from the road on the 4th of Oct. to find out what was going on and the representative told us that the problem was with the computer on Verizon's end. We shut the equipment off for the rest of our trip and called for a refund on the 13th of Oct. We spoke to a representative named Juan, who again confirmed that it was Verizon's computer that had been the problem, and we were assured that all fee's associated with the Jet Pack would be waived as the equipment never worked in the 1st place. He told us all we needed to do was return the broken equipment and that he would send us a return label. We received the return label and sent the equipment back on the 22nd of Oct. On our next bill no credits of any kind had been applied? We promptly picked up the phone and called Verizon again, on Oct 31st, to find out what was going on? This time we spoke to Lou Ann. After about an hour and a half she finally managed to remove the fee's, or so we thought, and we hung up satisfied. On 11/5 our Nov. bill arrived again with no credits of any kind. We thought maybe the billing cycle hadn't had time to catch up with our most recent conversation so we called just to verify. This time we spoke to Moncheria. She did not understand what had happened and had to reenter the same refund that Lou Ann had earlier. Again another hour and a half on the phone. Today,11/28, we received our most recent bill and again no credits of any kind??? We picked up the phone and called again. This time we explained to Christian, (the above story), and she put us on the phone with her supervisor Carson. Carson proceeded to tell us that ALL of the previous representatives we had spoken to were wrong and that since we had not returned the equipment within 14 days of receiving it that we were beyond the limits of the refund policy, (which means we would have had to return it before we left on our trip), and the best she could do was offer us coupons for the future to offset THEIR mistake! No thank you I will keep my cash in my pocket!
1st of all we ordered it for the 1st of Oct. not for 9th of Sept.
Secondly we were told to be sure and activate it within 14 days or we would lose the line, never any mention of a refund time limit. (Who buys stuff anticipating an immediate refund?)
And 3d THE EQUIPMENT NEVER WORKED IN THE 1ST PLACE!!
Now Verizon is asking for $343.34 in fee's for something that never worked in the 1st place!! This is ridiculous and those fee's are defiantly under dispute! The way I see it trying to hold me to a contract that Verizon breached by sending out faulty equipment is just wrong!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

TS1702 refund for app that dont work

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