In house repair order error

Hi,
we have an issue while replication of In house repair order from CRM to ECC.
Smw01 showing in house repair order errors like below
Enter at least one plant
No instance of object type BUS2093 has been created. External reference:
No stock posting possible for this material
Company code does not exist
No instance of object type BUS2093 has been created. External reference:
There is no standard field in in house repair order level at item or header level
I have maintained below settings in crm for plant
spro>crm>Transactions->settings for service transactions>Integration->Logistics integration-->Assaign Plant and storage location to service organization
Still i am getting above errors.
Please suggest me any solutions for above issues
Regards
kishore kumar

Hi,
You need to enter Plant as a partner function in the In House Repair Order to rectify this error.
Maintain partner function 00000035 and assign a Plant BP number which is mapped to ECC plant.
Regards,
PP

Similar Messages

Return Delivery for In-House Repair Order

When I create an In-House Repair order in CRM and replicate it to ECC, the return delivery does contain the special stock indicator "E", hence the stock is posted to unrestricted. This only happens with replicated orders.
Any ideas?

Hello Peter,
Regarding Posting of Goods Issue for Spare Parts in SAP R/3 Materials Management,
The data posted depends on the logistics scenario(s) that you use. The system therefore first determines the logistics scenario defined for the combination of transaction type, item category, service organization, and other relevant information required for the scenario (for example, movement type or special stock indicator in SAP R/3).
Availability information informs you whether the service parts are currently in stock. Each service part item generates a reservation in the back end system, which can be used to trigger an early procurement process.
To know more about the same refer the below link:
http://help.sap.com/search/highlightContent.jsp
http://help.sap.com/saphelp_crm50/helpdata/en/cb/f876d513c56e4e864c15517ff67e92/frameset.htm
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

In House repair order Configuration

Hi all,
I need the std configuration steps for in house repair orders.
Thanks in advance,
vikrant

Hi Vikrant,
The Configurations required for Repair Orders are as follows:
1. Transaction Type REPA with standard action profile COMPLAINT.
2. The Main Item Category is RREQ which has action profile REPAIR_ITEM.
2.1 Create a product of type service nag Name DIAGNOSIS, it should have item category group DGNS
2.2 U need to maintain Item category determination, which i think exist by standard.
3. In R/3 also maintain the same Order type REPA and the item category determination.
Refer Note 806768, it has listed all the required settings in R/3.
Regards,
Shalini Chauhan

In-House Repair Orders - SAP Library

To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
You can also go back to the SAP help page.

Billing unit is required in the Repair proces! You can assing it in the customising under <i>CRM --> Master Data --> Organizational Mgt --> Cross-System assignment of Org Units --> Assing billing units to Sales/service org.</i>
The billing unit itslef is the number of a BP. You must create it int he role Billing unit.
As i've found out, sometimes you cannot select this role in tcode BP.
The trick here is then to manually add it in table BUT100, the role is BEA001.
Sounds tricky, but isn't
Hope this helps you.
Regards,
Jacques

Order Related Billing for In-House Repair

Has anyone figured out how to get order-related billing to work in the In-House Repair order when used with ERP billing?
Your responses are greatly appreciated.

Hi Peter,
What I understand from your query is you want to do Billing in ECC of the in-house repair order. Kindly Confirm.
If yes, follow these steps:
In standard scenario external billing works with
u2022     Service contracts
u2022     Service orders
u2022     Service confirmations
Prerequisites
1.     Synchronization of Master Data
2.     Synchronization of Pricing Conditions
3.     Customizing of Controlling Objects in SAP ERP
4.     Customizing of service transactions in SAP CRM
5.     Customizing of sales orders in SAP ERP
6.     Mapping of transaction data between SAP CRM and SAP ERP
Customizing
In order to perform external billing of the service order materials, following configurations are to be done:
1.     Create a Service order Transaction
2.     Create an Item category - Putting Billing reference External Billing
3.     Maintain Item Category Determination
4.     Replicate the controlling relevant characteristics
5.     Create the ERP Order Type- Tcode VOV8- SD Doc Category should be L.
6.     Create the ERP Item category- Tcode VOV7 - Billing reference C
7.     Maintain Item category Determination (ERP)
8.     Maintain Mapping of transactions and item categories
Settings for Service Processing  Billing Integration  Map Transaction Types and Item Categories
When you set the status to complete, it triggers a debit memo request in ECC, with which ECC Billing can be performed.
Regards,
Shalini Chauhan

Change Higher Level Item of the Sub-Item in Repair Order

Hello
We have a in-house-Repair order created from Compliant.
This repair order has main Line Item of type 'Repair Request' having Item no 1000.
From this Line, we are creating new main lines 'Return for Repair' 1001
and 'Diagonsis' lines 1002 through Actions(appearing as buttons on the Items Assignment Block).
Both these lines have Higher Level Item as 1000.
From the Diagonsis 1002 line, we are generating new Debit Memo line 1003(higher as 1002 ) by selecting a new button . This is billable and to be charged to the Customer in ECC.
How do I change the Parent/Higher Level Item value from 1002 to 1001(Return for Repair) for charging the Customer.
I found an action used for generating the Debit Line in CRM.
Please advice on how to achive this functionality.. Is this possible ?
Cheers
RJ
Note: I am new Tech Guy in Service area.
Edited by: Remo J on Jul 30, 2011 11:00 PM

Hi Remo,
Did you implement the in-house repairs completely?
Did you also work on ECC billing and controlling integrations?
would really appreciate your response on this.
Regards,
Itisha

In-House Repair - PGR completes main item

I have created an in-house repair order in CRM and successfully replicated the corresponding REPA order in ECC. I then create a return delivery and perform a post goods receipt.
When I go back to the CRM order, both the main item and sub-item show as status 'completed' and I cannot trigger further actions (e.g. Diagnosis) due to the completion status of the main item.
Has anybody encountered this and found a resolution?
Thanks

Hi Peter,
Once component is selected in In house repair. 2 line with Component material should also get populated one with itm category object type "CRM Customer Complaint Item" and second with "CRM Customer Return Item".
With reference to "CRM Customer Return Item" with reference to this material we can perform the in bound and later on use this for outbound delivery.
With Reference "CRM Customer Complaint Item" object type material click on "Return for Repair" button and relevant service product will get populated.
With Regards
Ankush rai

Plant for In House Repair Returns Item

Hello,
When I replicate a returns item for an In House Repair Order in CRM to ECC, the Plant on the ECC sales order always defaults to the Delivering Location from the material master. I want the plant in the sales order item to default to something other than the delivering location, but I have not been able to achieve this. I have tried using partner functions (vendor, ship-to for returns) for the item in the In House Repair and none of this has worked.
Thank you for your input.
Best,
Liz

Hi Elizabeth,
The plant in ECC with defaulted from the material master. It can also be defaulted from the customer master if you maintain the plant in the customer master in ECC or customer material info record. The CMI record has the highest priority, followed by customer, followed by material.
What are the rules that you need to default the plant from? There is also a configuration where you can assign a plant to Service org unit and service employee. I am not 100% sure whether that will help, but you can try it. Did you also trying putting the vendor partner function at the line item level and manually entering the vendor number of the plant?
Thanks
Ashish

CRM Repair Order Replication to R/3

Hello All,
Iam trying to replicate CRM In House Repair order
to R/3 the Usage is RSUB for the Repair Request.
R/3 Repai Order has R101. And when i transfer the
the CRM Repair to R/3. R/3 says no item category found.
Iam not able to map RSUB in R/3... If i do then
the R/3 Repair Order is not created.
Please Advice!!!
Regards
Bhuvan

Hello Pratik/All,
I did that but as of iam only able to replicate the Return for Repair item
RSUB to R/3. How do i replicate the OUtbound Delivery Item and also
the Billing Item.
Becuase the Standard R/3 RA Order has a Rapair procedure assigned to it
and it gives 4 line items Repair Request,Return for Reapir, OUtbound Delivery
and Biling as items.
In CRM if you see the Standard Repair Order REPA it has only
two Buttons Return for Repair and Daignosis Item...
Do i have to replicate all the 4 items to R/3 for this Scenario to work ???
Iam only able to replicate Return for Repair (RSUB) with the Standard
Order... Please Advice!!!
Regards
Bhuvan

Error while creating the repair order

I am getting an error when the repair order automatically creates the services it giving the error...."No entry for plant 1200, service object 01 CSREPAIR in table T399A" So please can any one tell me that why its performing like that?
Thanks
Mohsin

You have to maintain entries in transaction OISD for the service material in order to generate the service order automatically.
thanks
Bala

The System shows an Error while creating an Inhouse Repair Order

Hi Experts,
I am facing a problem related to An Inhouse repair Order. when i create an order the system shows me two errors
1. An error occurred in system during account assignment
2. An error has occured in the system while copying the document
What could be the possible problem with the order....
any help will be highly appreciated.....
Thanks in Advance.....

Hi vickee.sehgal ,
Can u please provide inhouse repair configuration settings in crm 7.0. I have requirement on this,i am not able to find relevant best practices.
Thanks & Regards
kishore kumar

Error in Depot Repair when creating repair order for SR

Hi,
I am getting the following error in Depot repair when creating a repair order for a Service Request :
"The Service Request Customer (GEJ Service Provider) does not own this item instance (&ITEM_INSTANCE). Please choose another instance. (IB_INSTANCE=21777)"
An Item Instance was created for customer A (Owner), then party relationship was created in IB with another customer (GEJ Service Provider).
Now a SR is created with customer as GEJ Service Provider and this item instance is selected.
The error is coming up when trying to create repair order for this SR.
Any idea how to resolve this issue?
Regards,
Mohammed

Mohammed
Please refer to this in Metalink note that says Deport Repair 11.5.10 enhancements and search for this ER number.
ER: 4723163
Service Request and Repair Order blocks of Depot repair do not allow ability to change Installed Base ownership of an item or creation of TCA relationships between existing TCA parties before creating a service request or repair order.
Ability to automatically change ownership for an install base tracked item when returned for repair.
ER 4723163
Patch 4910836
Look like you have applied this patch.
Coming to the issue you cannot achieve what you are trying. The only option is to add this subfunction Depot: Allow Change of IB Ownership to your menu of the resp you are trying to use and the message will be different:
This allows you change the ownership and create a repair order.
Unfortunately customer relationship is not going to help at this time. YOu may want to log an SR and see if that is intended in the future. I checked R12.06 but the same behavior is exhibited there as well.
Good luck!
Thanks
Nagamohan

In-House Repair

After a complaint has been registered or created, then the next follow up transaction would be an In-House repair, the issue raising here is with the inward entry, means when the product comes to the workshop or service department, client wants to make an inward entry and when the product goes out from the workshop client wants to maintain Outward Entry for the product? Anyone help how we can maintain in SAP CRM?

Hi
I am also working on configuring a in-house repair scenario in CRM. I have copied the TX type from RA in ECC and item categoriesfrom IRRE and IRRA to be able to replicate the sales order from inhouse repair order in CRM to a sales order in ECC.
I am able to replicate category RSUB for return for repair to sales order. But I get errors while copying RRET to ECC. Errors are regarding the item number 1100, which is for RSUB is not found.
Could you please help
Thanks,
Regards,
Itisha

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

CRM 7.0 Repair Order: goods receipt against order stock

Hi gurús,
We are implementing CRM 7.0 Service and one of our business processes is Repair Order. We have done almost all customizing following Note 806768.
We have our repair orders replicated in ERP, where logistics processes take place without problems as far as we do not set special stock indicator to order stock at level item, therefore receiving and issuing products to be repaired into unrestricted stock. Processes are correctly updated in CRM.
The problem comes when we try to use order stock, as mentioned in SAP Help. Return to repair enters into unrestricted stock, even though it is supposed to entry order stock, with movement 653-E (Schedule categ. IR). When we try to deliver repaired product, movement 601-E (Schedule categ. IA), we are getting errors, since there is no order stock, and return and deliver are managed with two different item positions.
I suppose this is a logistics issue, not a CRM problem, but I would like any advice in case anybody has already dealt with it.
thanks in advance and take care.
Pablo

What resolution did you get for this issue? Did you do an enhancement?

In house repair order error

Similar Messages

Maybe you are looking for